Ricoh Americas Corporation (Ricoh) is a provider of document solutions, including digital imaging systems, fax machines, printers, scanners and data storage. Ricoh wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry solution that would improve call efficiency and give technicians more control over the tasks performed during their day.
Ricoh worked with Mirifex, their application provider, to adapt Mirifex's mobile framework so that everything from dispatching service calls to ordering parts could be handled from an application on the technician's BlackBerry smartphone.
. Empowered technicians
. More consistent ability to meet Service Level Agreements (SLAs)
. Fewer calls to dispatcher
. Improved business metrics
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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