Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information on how we use and manage cookies please take a look at our privacy and cookie policies. Some parts of the site may not work properly if you choose not to accept cookies.

Home > BlackBerry > Mobilizing the Service Call Offers Ricoh Numerous Business Advantages

Mobilizing the Service Call Offers Ricoh Numerous Business Advantages

White Paper Published By: BlackBerry
Published:  Apr 20, 2009
Type:  White Paper
Length:  4 pages

Ricoh Americas Corporation (Ricoh) is a provider of document solutions, including digital imaging systems, fax machines, printers, scanners and data storage. Ricoh wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry solution that would improve call efficiency and give technicians more control over the tasks performed during their day. Ricoh worked with Mirifex, their application provider, to adapt Mirifex's mobile framework so that everything from dispatching service calls to ordering parts could be handled from an application on the technician's BlackBerry smartphone. Ricoh's Results: . Empowered technicians . More consistent ability to meet Service Level Agreements (SLAs) . Fewer calls to dispatcher . Improved business metrics

Tags : 
blackberry, ricoh, microsoft exchange, mobile device management, mobile device management software, mobile workers, remote computing, wireless applications software