Configuration Management is at the heart of the IT Infrastructure Library (ITILŪ) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information. Lacking a clear understanding of the ways in which hardware and software assets interconnect, and which ones depend on others, IT organizations must resort to managing today's complex business services via trial and error. This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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