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Home > Clearvale by BroadVision > Extending Your Competitive Edge: A New Model for High-Touch Self-Service
 

Extending Your Competitive Edge: A New Model for High-Touch Self-Service

White Paper Published By: Clearvale by BroadVision
Clearvale by BroadVision
Published:  Aug 21, 2009
Type:  White Paper
Length:  10 pages

The move towards self-service is clearly about mitigating costs. But self-service models can also deliver significant benefits to users when they combine the best of online convenience with the insight and personal touch of an experienced sales or service rep.



Tags : 
self service, customer service, customer relationship management, crm, live support, online help, online support, cost control, self-service, call center, call center management, broadvision