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Home > Clarus Systems > Contact Center Services: Testing & Monitoring Solutions
 

Contact Center Services: Testing & Monitoring Solutions

White Paper Published By: Clarus Systems
Clarus Systems
Published:  Mar 18, 2008
Type:  White Paper
Length:  2 pages

Clarus Systems, Inc. has collaborated with IQ Services to deliver technology independent testing solutions that enhance end-to-end voice process lifecycle management within the contact center. The goal is to ensure a positive customer experience by incorporating voice testing and monitoring into every step of your contact center's life cycle - resulting in confidence that your solution works as designed.



Tags : 
itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management