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Home > Clarus Systems > Straddling the Divide between IPT and IT: Implementing ITIL to Optimize Your IP Telephony Investment
 

Straddling the Divide between IPT and IT: Implementing ITIL to Optimize Your IP Telephony Investment

White Paper Published By: Clarus Systems
Clarus Systems
Published:  Mar 18, 2008
Type:  White Paper
Length:  8 pages

The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is unprecedented - even since the advent of computer telephony integration. However, despite rapid and significant advances within these technologies, many enterprises, even the early adopters, have not fully embraced the alignment of these two worlds.



Tags : 
itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management