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Home > Vendor Guru > CRM Solutions: What A Small Business Should Look For
 

CRM Solutions: What A Small Business Should Look For

White Paper Published By: Vendor Guru
Vendor Guru
Published:  Dec 21, 2007
Type:  White Paper
Length:  4 pages

In a 2006 survey conducted by CRMGuru, 50% of the respondents indicate that they base their satisfaction with a company on the sum of "interactions with a brand's products, services, and people." How does your company measure up? You have an excellent product, your customer service department is highly responsive, and your personnel have received extensive training.



Tags : 
customer satisfaction, customer retention, crm, crm solution, customer relationship, customer service, vendorguru, vendor guru, quinstreet, retention, smb, small business, soho, small business crm, vendor guru custom question campaign, small business networks