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Home > WebEx Communications > You're Virtually There: Remote Support Best Practices and Benefits
 

You're Virtually There: Remote Support Best Practices and Benefits

White Paper Published By: WebEx Communications
WebEx Communications
Published:  Dec 14, 2007
Type:  White Paper
Length:  17 pages

As support centers have deployed this new generation of remote support solutions, they have developed a series of best practices for maximizing their benefits. Based on market research performed from 2004 to 2007, this white paper summarizes these best practices, illustrates the benefits, and suggests considerations for selecting the remote access solution that will be most effective for your support organization.



Tags : 
remote access, remote support, customer service, help desk, productivity, customer satisfaction, webex