Published By: Genesys
Published Date: Oct 16, 2013
Enterprise Workload Management gets the right work to the right person at the right time, eliminating the outdated manual distribution of work model.
Enterprise Workload Management finally gives organizations the ability to correlate the work that customer service interactions create in the front office -- with the best resource within the organization required to complete that work in the back office.
Enterprise Workload Management ensures that the highest priority work is being handled by the right resource, and gives managers real-time visibility into when the work will be completed, as well as reports that show the outcomes of the work. Customers get notified when an order or application is processed instead of waiting to hear or having to repeated call back. Employees get specific coaching and training plans based on the results of their work.
Published By: Genesys
Published Date: Jun 19, 2019
Success is defined by the quality of your customer relationships. Outdated infrastructure hinders your ability to deliver consistent service across all channels and touchpoints. With rising customer and business demands, you might not have time to wait and see what long-term options a vendor will offer, and when.
Proven, market-leading customer experience solutions let you optimize customer engagement across existing channels. And with a partner who’s focused on both innovation and your success, you can future-proof your business as it evolves. Read this executive brief to learn how to incorporate an open, stable and proven customer experience platform—and provider.
Discover the advantages of a proven prescriptive migration methodology that will guide your successful customer experience transformation, including:
Establishing a solid foundation for customer engagement channels and touchpoints as they emerge
Extending omnichannel engagement across departments and processes outside of
The challenges facing industrial companies grow more daunting by the day. Globalization, energy markets that change in real time, variations in materials and prices, aging of the industrial workforce, inability to attract the next generation of
Talent, and difficult regulatory pressures have all contributed to an extremely stressful industrial business environment. Fortunately, the right automation system can now offer cutting-edge packaging solutions for meeting at least three of these challenges.
The challenges facing industrial companies grow more daunting by the day. Globalization, energy markets that change in real time, variations in materials and prices, aging of the industrial workforce, inability to attract the next generation of Talent, and difficult regulatory pressures have all contributed to an extremely stressful industrial business environment. Fortunately, the right automation system can now offer cutting-edge packaging solutions for meeting at least three of these challenges.
Published By: Mimecast
Published Date: Dec 20, 2018
According to Gartner, E-discovery readiness is an initiative that spans legal, IT and business stakeholder concerns and can also unify and align with archiving and data management strategies. To reduce risk and exposure, an E-discovery plan should be proactive and holistic instead of reactive and time pressured.
This newsletter, “Strengthen E-Discovery Readiness to Reduce Cost and Risk” features Gartner research and offers guidance on the considerations for and E-discovery action plan, such as retention schedules, access rights, privacy concerns and security controls.
Published By: SessionM
Published Date: Jan 24, 2018
Download Gartner’s latest Market Guide for Master Data Management of Customer Data Solutions to learn market definition, analysis and recommendations, the criteria necessary for evaluating marketing data management solutions and how master data sits in the middle of the 360° customer view.
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
Interactions - no matter how small - drive conversations, leading to measurable business results. Ze Frank and Sam Decker share how to make the most of every interaction.
Why do timeshares offer so many freebies? Why do you ask customers to indicate if reviews are helpful?
It's all about participation. Interactions - no matter how small - drive conversations, which drive business results.
Published By: HPE Intel
Published Date: Feb 19, 2016
The rising demands for capturing and managing video surveillance data are placing new pressures on state and local governments, law enforcement agencies, and education officials. The challenges go beyond the expanding costs of equipment, storage, software and management time. Officials must also lay the right foundation to scale their capabilities, improve performance and still remain flexible in a rapidly evolving ecosystem of surveillance tools.
Find out what state, local government and education IT leaders need to know, and what steps you can take to:
• Improve performance and ROI on cameras-per-server for the dollars invested
• Optimize and simplify the management of daily surveillance processing, including the integration of facial recognition, redaction and analysis software
• Fortify reliability and dependability to reduce the risk of surveillance data retrieval failures.
Published By: ESET, LLC.
Published Date: May 16, 2011
Just recently a very stereotypical 419 was put together, using the Libyan crisis as bait and "government funds" as hook. Yep, every time a dictator is deposed or dies, someone seizes the opportunity to offer his fortune. Read this report for details.
Another critical sign of the times is that the Internetdriven
evolution of TV and video is now embraced, rather than spurned, by the TV establishment. HBO, CBS and others are touting new IP-delivered offerings. Charter Communications CEO Tom Rutledge says the number of programmers planning OTT deployments is good for the cable industry, which will have more flexibility in content bundling; and good for the consumer, who will have more choice. And discussing heightened competition
for audiences and ad dollars in VARIETY, Josh Sapan, president-CEO of AMC Networks, referred to “an almost unstoppable trend for technology to facilitate consumer discretion and choice.”
Published By: HireVue
Published Date: May 16, 2018
The field has shifted. Today’s graduate
expects to be engaged in a new way: on their
time, on their terms, and in a medium they
feel comfortable in. If you’re not engaging
students in the way they expect before you
get to campus, the top talent will be gone by
the time you arrive.
Today’s innovative companies aren’t just
meeting students on campus. They’re making
The process that worked before - sending
recruiters to campus, meeting students,
interviewing the best, and directing the most
promising to your online application - is not
enough. It cannot scale beyond a limited
number of universities, and does not engage
students where they are.
Where to invest next: Identifying the people, processes and technology you need for an effective cybersecurity strategy
Building your organization’s cybersecurity maturity doesn’t happen overnight. It takes time and thought to adequately assess all the factors that go into creating and implementing an effective security strategy, particularly what steps to take after you’ve made an initial investment in security.
This white paper, “Where to Invest Next: Guidance for Maturing Your Cyber Defenses,” offers practical advice on achieving the level of cyber defense maturity that’s right for your organization. Learn why developing a security program that takes into account your risk level and the current state of your security posture is critical. You’ll also see why ensuring that everyone in the organization, from the leadership to the rank-and-file, is working toward the goal of cyber maturity is crucial to your success.
Gain important insights into the cybersecurity maturity process incl
Healthcare IT Enabled by 4G LTE
It’s time for healthcare providers to change the way they think about their services. No longer is healthcare simply about healing sick patients in the confines of the office or hospital. Growing competition driven by changes in public policy and consumer expectations mean that healthcare organizations must find ways to meet patients where they want and need healthcare the most—which requires extending care, and connectivity, beyond the boundaries of traditional healthcare facilities.
Zebra’s broad range of enterprise-level, healthcare-designed, end-to-end solutions provides a wealth of benefits throughout a healthcare facility, enabling clinicians, staff and administrators to sense, analyze and act in real time. Identity solutions can help improve accuracy and enhance patient safety, deliver greater operational efficiency and caregiver confidence, and improve the patient experience. Mobility solutions help improve staff communication and collaboration with enterprise effectiveness and workflow efficiency. Intelligence solutions offer greater visibility to data on patients, staff, assets and the facility overall for better decision making.
Organizations generally conduct surveys for four, sometimes overlapping, reasons. These reasons exist
along a continuum from "defensive" to "offensive" reasons. Starting with the most defensive reason,
the four reasons are as follows:
1. To identify warning signs of trouble within the organization
2. To evaluate the effectiveness of specific programs, policies and initiatives
3. To gauge the organization's status or strength as an employer of choice among its workforce
4. To predict and drive organizational outcomes, including customer satisfaction and business
Published By: Vindicia
Published Date: Oct 04, 2017
Consumers and businesses can subscribe to a virtually infinite array of products and services. From meal delivery and financial advice to legal services and weight-loss coaching, people try to keep using services that fit their needs. The subscription business model is having an equally dramatic impact on businesses like yours. Instead of investing in customer acquisition in hopes that customers will simply make a one-time purchase, you entice people into making a recurring commitment to your offering.
Surprisingly, 50% of small to medium sized businesses that have invested in a data availability and recovery solution may still be vulnerable to downtime. Download this free white paper to learn what you can do to avoid the same risk. You'll also learn what your options are for reliable IBM iSeries data protection and recovery that make sense for your size business.
Published By: Infosys
Published Date: May 21, 2018
A major telecoms client was struggling with time to market. Keen to launch a new youth brand, it had a number of innovative value-added digital services it wanted to offer; but it was taking a long time to implement them. Launching a new brand meant a 12-15 month cycle, which was unacceptable.
The reason was that, whenever anyone wanted to launch a new product or feature, they had to work on both the back-end and the front-end and then integrate it with the front end applications to make it work. This was so time-consuming and difficult that we were appointed to introduce a micro services layer in between, which would shorten development timescales.
Solutions including one-time-password (OTP) generator tokens, do not offer the same level of protection as the ArcotID against attacks such as the man-in-the-middle attack. The ArcotID secure software credential provides protection against common Internet threats and several futuristic attacks that are becoming popular among fraudsters.
Driver recruitment and retention are proving to be major problems for the trucking industry.
The truck driver shortage is worse than ever. While there isn’t a single root cause, a combination of factors is causing truck drivers and fleet owners alike, to look within the industry to make a change.
Truck driver turnover is at an all-time high. At the end of 2018, turnover rates for large truckload carriers was a staggering 87% and for smaller carriers it was 72%. This leaves fleet owners and trucking companies trapped in constant recruitment mode.
This eBook empowers fleet owners with effective strategies to improve recruitment and retention within their fleets.
Download your free eBook to discover
Effective ways to offer benefits, incentives and competitive pay
Strategies to increase truck driver safety with technology
How to capture two hidden talent pools
In highly competitive markets, technologies that save time and money earn top consideration. Until now, XML Web Services, often touted for their ability to create business value, has been left off the short list for implementation. In this case study you’ll see how RouteOne LLC redefined the credit application process for automobile dealers and their customers using XML Web Services technologies.
Companies are increasingly moving data and applications to public cloud platforms.
Sometimes these transitions happen with IT’s approval and guidance; sometimes
they don’t. Regardless, a company that stores data and uses applications in multiple
public clouds creates a challenging environment for the security architect. It’s difficult
to gain visibility and control of the security posture when the organization relies on an
assortment of disparate cloud platforms that all take different approaches to security
and offer different tools. And it’s hard for a small security staff to stay on top of
disparate solutions that fail to integrate.
If you’ve started to think your lumber and building materials (LBM) business could be getting more from your software, it might be time for a change. Now is a great time to assess your current software, as recent technological innovations have offered up some very compelling reasons to take a look at the market.
Epicor gives LBM businesses the tools they need to make the most informed software choices. This white paper provides 10 signs you’ve outgrown your current software, including:
• You lack the resources and information to build strategic programs based on best practices
• You have insufficient visibility and insight to tap into new opportunities
• You spend a lot of time and money performing what should be routine tasks
If any of these statements apply to your business, it’s probably time to make a switch. Read the white paper to see the other signs, and don’t let your software systems hold you back from taking your LBM business where you want it to go.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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