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telephony

Results 1 - 25 of 105Sort Results By: Published Date | Title | Company Name
Published By: Wheelhouse Enterprises     Published Date: Jul 02, 2010
Phone systems are a critical part of any business infrastructure. While phone system buyers read the buyers guides, research the different brands, and create elaborate RFPs, there is no substitute for learning from other phone system buyers' mistakes. Here is a list of 10 regrettable mistakes businesses have made when buying a phone systems.
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wheelhouse, voip, business phone, sip, ecommerce, business infrastructure, communication, telephony, infrastructure, ip telephony
    
Wheelhouse Enterprises
Published By: eFax     Published Date: May 15, 2007
If faxing is a critical component to your business, you want to be sure you make a wise decision on how to do it. This paper offers 10 tips to help you sort through the myriad of choices in order to get the best combination of features and flexibility.
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fax, faxing, ip faxing, ip telephony, fax over ip, efax, infrastructure, ip networking, ip networks, integrated communications, communications integration, communication, communications, convergence, fax services, outsourcing, vendor selection, protus, protus ip solutions
    
eFax
Published By: Clarus Systems     Published Date: Mar 18, 2008
In this document, you'll learn to enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management
    
Clarus Systems
Published By: Focus VoIP     Published Date: Aug 04, 2011
Find out what changes are in store for UC, as Focus Experts share their 2011 predictions for Unified Communications.
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focus voip, unified communications, 2011 trends, telephony, focus trend report
    
Focus VoIP
Published By: Cisco     Published Date: Dec 04, 2015
Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
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cisco, gartner, magic quadrant, contact center, infrastructure, telephony support, networking
    
Cisco
Published By: Avaya     Published Date: Dec 18, 2013
The new mobile mantra for business: Cost-effectively boost productivity and the bottom line with secure access to enterprise grade telephony and collaboration.
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avaya, mobile, mobility, customer service, remote workforce, mobile mantra, it management, wireless
    
Avaya
Published By: Vocalocity     Published Date: Apr 18, 2007
Hosted PBX phone solutions are revolutionizing how small and medium-sized businesses (SMBs) serve their customers, grow their business, and support their employees. Delivering the same enterprise level, professional phone system capabilities large businesses use at a much lower cost, hosted PBX is helping SMBs save money while putting their customer services on par with much larger organizations.
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pbx, phone, phone system, ip telephony, telecom, telecommunications, voip, voice over ip, networking, network management, vocalocity
    
Vocalocity
Published By: Riverbed     Published Date: Nov 02, 2016
When apps run efficiently, employees are more likely to use them. The promise of unified communications (UC) is that it is supposed to increase efficiencies and make internal operations more seamless. But that only happens when it’s working properly. According to Robin Gareiss, president and founder of Nemertes Research, “Companies devote 33% more IT staff to managing IP telephony and 31% more to UC when they don’t use monitoring tools. The tools are instrumental to identifying, isolating, and resolving performance issues—and preventing them from happening again. When apps run efficiently, employees are more likely to use them.” That’s one reason 36% more people actually use UC in large companies that use monitoring tools. Join Robin Gareiss, president and founder, Nemertes Research and David Roberts, director of product management, Riverbed, as they explore the different approaches to monitoring UC—network probes vs endpoint telemetry—and why taking a combined approach hel
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Riverbed
Published By: Riverbed     Published Date: Jan 25, 2018
"When apps run efficiently, employees are more likely to use them.” The promise of unified communications (UC) is that it is supposed to increase efficiencies and make internal operations more seamless. But that only happens when it’s working properly. According to Robin Gareiss, president and founder of Nemertes Research, “Companies devote 33% more IT staff to managing IP telephony and 31% more to UC when they don’t use monitoring tools. The tools are instrumental to identifying, isolating, and resolving performance issues—and preventing them from happening again. When apps run efficiently, employees are more likely to use them.” That’s one reason 36% more people actually use UC in large companies that use monitoring tools. Join Robin Gareiss, president and founder, Nemertes Research and David Roberts, director of product management, Riverbed, as they explore the different approaches to monitoring UC—network probes vs endpoint telemetry—and why taking a combined approach helps you
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Riverbed
Published By: Castelle     Published Date: Nov 01, 2006
Castelle’s integration provides seamless fax integration with native Notes services like logging and reporting, and lets faxes be managed just like other Notes email, with all of Domino’s native security, administration, and customization capabilities.
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ip networks, ip telephony, network management, servers, small business networks, tcp/ip protocol, contact management, messaging, call center management, ip faxing, it spending, return on investment, email, castelle
    
Castelle
Published By: mindSHIFT     Published Date: Nov 29, 2007
mindSHIFT has extended its service capabilities to include software-as-a-service as well as managed IT services, and is a "compelling solution" for small and medium-sized organizations seeking a strategic source to meet their IT and business needs.
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saas, managed it, outsourcing, vendor selection, tco, voip, ip telephony, managed services, software as a service, mindshift, it management, ip networks
    
mindSHIFT
Published By: 8x8 Inc.     Published Date: Jun 16, 2017
Do attitudes to IT adoption vary depending on your seniority within a business? And could this be holding back adoption of technology? These are key questions explored in this paper, which compares the views of mid-level ‘hands on’ IT managers with those of senior directors within British companies. Across both groups, there is a sense that UK business in general is too wary of implementing new technology. But there is a significant divergence of opinion when it comes to a range of factors, such as the extent to which companies invest in new technology, stay on top of the latest tech, and understand its importance to the success of the business. A pattern emerges, whereby the senior leaders within companies are far happier than middle managers with the status quo around technology adoption. And IT managers even suggest that this might be driven by self preservation on the part of senior leaders.
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video conferencing, instant messaging, cloud based computer system, fixed phone line, pbx, cloud based telephony system, call analytics, byod, wearable technology
    
8x8 Inc.
Published By: NEC     Published Date: Aug 25, 2009
This is a case study which shows how Voorhees College implemented a revolutionary communications solution based around a service-orientated Unified Communications architecture from NEC to provide students, faculty and staff in five locations with software-based voice and desktop communications tools to achieve a 40 percent savings over its previous traditional telephony solution.
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voorhees, nec, desktop communications, communications, service orientated, widearea network, wan, unified communications architecture, tco, soa, ip networks, ip telephony
    
NEC
Published By: Wheelhouse     Published Date: Aug 13, 2013
Changes in a number of areas are transforming business telephony. These changes have varying causes: advances in IP communication technology, the explosion of mobile communication, the growth of cloud-based services, and the proliferation of video conferencing, to name a few. The changes have affected small companies in big ways. In particular, they have given SMBs access to communication capabilities formerly reserved for large companies. But they also have growing potential to affect enterprises. Thus the failure to keep on top of them can leave even the biggest companies at risk of falling behind.
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cio, playbook, telphony, video, ip technology
    
Wheelhouse
Published By: Vocalocity     Published Date: Aug 24, 2011
Vocalocity, a leader in hosted communications platforms, has partnered with Cisco to deliver an agile, cost-effective, technologically innovative phone solution.
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vocalocityr⪚, cisco, hosted pbx, telephony, small businesses, cost savings opportunities, cloud-based communications platforms, functionality, hosted communications platforms, phone solution, business agility, ip telephony, cloud computing
    
Vocalocity
Published By: Clarus Systems     Published Date: Mar 18, 2008
Clarus Systems, Inc. answers the demands of the market by providing enterprises, systems integrators and managed service providers with scaleable IP Communications solutions that maximize ongoing operations and ensure increased end user confidence and efficiency. Learn more about Clarus Systems and how they can help your business in this data sheet.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management
    
Clarus Systems
Published By: Clarus Systems     Published Date: Mar 18, 2008
Enterprise networks are going through massive change, and the convergence of voice and data including Communication deployments, upgrades, transformations and ongoing management remain a top priority. According industry analysts at Aberdeen Group, 61% are planning for Communications in the next two years. In order to get the most from their Unified Communications investment at the time of deployment and beyond, enterprises must leverage both active testing and configuration analysis techniques to certify and validate that environments are configured as designed.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management
    
Clarus Systems
Published By: Taridium     Published Date: May 22, 2007
Take advantage of this free information by Taridium and see how comms platform allows service providers to offer instant retail VoIP service and host virtual PBX’s with all of today’s most advanced features.
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voice over ip, voip, ipbx, ippbx, ip pbx, ip telephony, pbx, phone, ip networks, taridium
    
Taridium
Published By: Clarus Systems     Published Date: Mar 18, 2008
Clarus Systems, Inc. has collaborated with IQ Services to deliver technology independent testing solutions that enhance end-to-end voice process lifecycle management within the contact center. The goal is to ensure a positive customer experience by incorporating voice testing and monitoring into every step of your contact center's life cycle - resulting in confidence that your solution works as designed.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management
    
Clarus Systems
Published By: Quocirca     Published Date: Sep 07, 2007
Companies are faced with increasing pressures on the communications capabilities they offer their employees.  More employees are mobile, working from home or in other remote locations with a growing need to talk and share information with their colleagues.  This cuts across fixed and mobile communications, but businesses still want the flexibility of mobile, and the costs, predictability, quality and service models of fixed.
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telecom, quocirca, mobility, soho, voip, ip telephony, convergence, small business, wi-fi, wifi, united kingdom, mobile, ip networks, small business networks
    
Quocirca
Published By: Motorola     Published Date: Oct 30, 2007
For many wireless broadband network operators, the term "unlicensed reliability" is seen as an oxymoron. For many, the idea of building a high-speed network in the unlicensed band isn't a good one. A great deal has been said about crowded frequencies, self-interference and costly network rips. About how microwaving popcorn can cause interference. About disgruntled and perplexed customers. And ex-customers.
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wireless, broadband, broadband spectrum, wireless infrastructure, wlan, wisp, cwisp, wimax, wireless broadband, voip, ip telephony, ip network, voice over ip, motorola, good technology, motorola good technology, bandwidth management, ip networks
    
Motorola
Published By: Covad     Published Date: Aug 21, 2009
In this insightful analysis, you'll discover how the best VoIP provider can help your small business save money, become more agile, and even look larger.
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voip, small business, small business networks, smb, voice over ip, ip telephony, telephony, telecommunications, covad, quality of service
    
Covad
Published By: IBM     Published Date: Mar 04, 2009
Download IBM® Lotus® Sametime® Standard V8.0, a platform for unified communications and collaboration that combines security features with an extensible, open solution including integrated Voice over IP, geographic location awareness, mobile clients, and a robust Business Partner community offering telephony and video integration. Lotus Sametime Standard V8.0 expands on the existing instant messaging, Web conferencing, VoIP, point-to-point video, mobile clients, external IM gateway, and extensible client with additional platform support and enhancements to the end user experience, administration, and performance.
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ibm, lotus, sametime, communications and collaboration, instant messaging, web conferencing, voip, point-to-point video, mobile clients, external im gateway, extensible client, wireless, enterprise applications
    
IBM
Published By: Wheelhouse     Published Date: Aug 09, 2013
Business telephony is changing more rapidly than ever before. Several developments are driving this accelerating change. They range from targeted technical initiatives to broad communication technology trends. If keeping your business communication strategy up to date seems difficult now, it will become much more so in the future. It is also important to stay abreast of – or ahead of – the latest developments; if you don’t, you’ll find yourself with a seriously outdated communication system. And that could put you at a competitive disadvantage.
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communications, strategy, future-proofing, telephony, infrastructure, telecom
    
Wheelhouse
Published By: Vendor Guru     Published Date: Jan 04, 2008
Today, companies can prosper from a wide range of computer telephony integration (CTI) solutions. CTI is the full integration of voice and data systems. The convergence of computer systems with call center operations adds increased scalability and muscle to existing business operations.
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contact center, call center, call center management, call center improvements, call center productivity, productivity, vendor guru, vendor guru telephony, vendorguru, vendorguru telephony, quinstreet
    
Vendor Guru
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