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Results 76 - 100 of 153Sort Results By: Published Date | Title | Company Name
Published By: Pure Storage     Published Date: Apr 15, 2019
This year, businesses will increasingly turn to AI to power their business transformation. Machine learning and deep learning workloads are quickly becoming a mission-critical workload in the enterprise data center. As an IT leader, are you ready for the impending wave of AI applications that will demand new approaches to computing, storage and networking? Do you have the right strategy for scaling AI workload in your data center? We’ll introduce you to the IT visionaries who have made it happen. In this webinar we’ll explore how one IT leader accelerated his company’s success with an AI infrastructure strategy, sharing their best practices and insights. By watching this webinar, you'll learn: - Why it’s now critical for enterprise IT to have an AI infrastructure strategy that supports the business - Explore one IT leader’s experience developing and implementing a best-of-breed platform for scaling AI workload in the data center - Gain insights that can drive your AI infrastructur
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Pure Storage
Published By: Oracle     Published Date: Nov 01, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
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zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment
    
Oracle
Published By: Oracle     Published Date: Nov 13, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
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zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment
    
Oracle
Published By: Soffront     Published Date: Aug 21, 2009
Companies are discovering that a Knowledge Management System (KMS) has grown from a nice to have concept, to a must-have asset in customer facing departments. Providing immediate answers to customers requires easy access to the important product and business knowledge of an organization. KMS makes that possible.
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knowledge management, information management, knowledge base, product information management, pim, product knowledge, customer service, customer support
    
Soffront
Published By: Onaro     Published Date: Jul 27, 2007
VPs of Infrastructure and Operations are under constant pressure to more rapidly provision infrastructure to support applications, hit cost reduction targets, and maintain or improve application availability for network attached storage. To meet these goals, they are the directors of a carefully orchestrated dance of network, server, storage and datacenter operation teams.
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storage management, storage, san, sans, sanscreen, network management, storage provisioning, network provisioning
    
Onaro
Published By: Zendesk     Published Date: Aug 22, 2017
Learn how top companies and organizations use Zendesk to tailor their support, try out new ideas, and improve their relationships—all at scale.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: VMware     Published Date: Dec 10, 2018
As agencies continue to modernize data center infrastructure to meet evolving mission needs and technologies, they are turning to agile software and cloud solutions. One such solution is hyper-converged infrastructure (HCI), a melding of virtual compute, storage, and networking capabilities supported by commodity hardware. With data and applications growing exponentially along with the need for more storage capacity and flexibility, HCI helps offset the rising demands placed on government IT infrastructure. HCI also provides a foundation for hybrid cloud, helping agencies permanently move applications and workloads into public cloud and away from the data center.
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VMware
Published By: Cisco     Published Date: Dec 04, 2015
Infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
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cisco, magic quadrant, contact center infrastructure, worldwide, support center, networking
    
Cisco
Published By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
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best practices, customer support, business intelligence, business optimization, customer engaement
    
Pega
Published By: IBM     Published Date: Oct 10, 2013
Virtualization is one of the most highly demanded of all IT projects this decade because it enables enterprises to reduce capex and opex costs and at the same time increase business efficiency and agility. However, implementing, supporting, and managing virtualization can often be difficult tasks, especially as deployments increase in scale and complexity and impact more areas of the datacenter. These more complex infrastructures often require highly skilled engineers with in-depth business knowledge and systems management capabilities. Projects such as infrastructure optimization and automation initiatives for self-service provisioning are key because they enable enterprises to streamline business processes and utilize cloud strategies and mobility solutions. IDC shows how partnering with experts who can implement, optimize, support, and manage virtualized environments may be the right course of action. By utilizing partners, enterprises will be able to avoid some of the potential pit
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virtual environment, business initiatives, maximize initiatives, datacenter, complex infrastructure, business efficiency, business agility, deployments
    
IBM
Published By: Gameffective     Published Date: Feb 26, 2019
Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning. Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The focus was to change behaviors, develop skills, encourage sales, and drive outcomes. Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft: Increased productivity through gamification Drove agent performance with rewards, to change behaviors and business outcomes Improved agent knowledge and ability to apply the new information learned.
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Gameffective
Published By: IBM Corp     Published Date: May 31, 2011
Servers are the foundation of a dependable IT infrastructure. You need your IT to be reliable, flexible and ready to support your business through changing times. Read this white paper to see how IBM System x and IBM BladeCenter servers can offer an outstanding platform for virtualization and consolidation.
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ibm global business services, aditya famwal, mark t. chapman, midsize businesses, performance management, cost reduction, ibm system x, ibm bladecenter server
    
IBM Corp
Published By: Cisco     Published Date: Jan 05, 2015
The data center is central to IT strategy and houses the computational power, storage resources, and applications necessary to support an enterprise business. A flexible data center infrastructure than can support and quickly deploy new applications can result in significant competitive advantage, but designing such a data center requires solid initial planning and thoughtful consideration of port density, access-layer uplink bandwidth, true server capacity, oversubscription, mobility, and other details.
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data center, consolidation, server virtualization, new applications, it management
    
Cisco
Published By: CDW     Published Date: Mar 31, 2015
Organizations face a challenging deadline as the end of support for Windows Server 2003 nears, but they also have an opportunity for data center transformation. Download this infographic to learn more.
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windows server 2003, microsoft, server migration, workloads, applications, security, it management
    
CDW
Published By: IBM     Published Date: Apr 23, 2008
This white paper explains the why's and how's of data center transformation. It reveals the breakthrough IBM approach that supports dynamic, service oriented applications and consolidates systems, servers and networks for decreased operational costs on all fronts—freeing up funds for business innovation. Download white paper on new data center.
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it management, service management, datacenter, data center, network, networking, network management, ibm
    
IBM
Published By: F5 Networks Inc     Published Date: Apr 18, 2012
Efforts to reduce capital and operating expenditures by consolidating data centers can fail if applications and network are not optimized. Learn about a consolidation strategy that goes beyond centralizing servers, routers, software, and switches to solve multiple business problems.
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data center consolidation, data center virtualization, data center strategies, centralizing services, dynamic data centers, data center transformation, data center network, application delivery
    
F5 Networks Inc
Published By: KEMP Technologies     Published Date: Aug 04, 2008
Today’s web and application infrastructure continues to expand applications for e-commerce, and communications with customers, partners and internal employees. For those responsible for deploying, maintaining and supporting these networked applications, there is an increasing need to get the highest performance out of datacenter equipment, while simplifying the complexity that causes excess overhead and unnecessary costs.
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load balancer, load balancing, application delivery, ssl acceleration, application optimization, windows terminal services, terminal services, content switching
    
KEMP Technologies
Published By: Oracle Corporation     Published Date: Mar 28, 2013
Learn about this optimized package of software, servers and storage that can support OLTP, DW or mixed application workloads and creates consolidation economies of scale in the data center.
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oltp, application workload, data center, storage, servers, security
    
Oracle Corporation
Published By: Oracle     Published Date: Jan 28, 2019
Oracle Private Cloud Appliance is a converged infrastructure system designed for rapid and simple deployment of private cloud at an industry-leading price point. Whether customers are running Linux, Microsoft Windows or Oracle Solaris applications, Oracle Private Cloud Appliance supports consolidation for a wide range of mixed workloads in medium-to-large sized data centers. High-performance, low-latency Oracle Fabric Interconnect and Oracle SDN allow automated configuration of the server and storage networks. The embedded controller software automates the installation, configuration, and management of all infrastructure components at the push of a button. Customers need to enter only basic configuration parameters and create virtual machines (VMs) manually or by using Oracle VM Templates to get a full application up and running in a few hours. With Oracle Enterprise Manager, the Oracle Private Cloud Appliance is transformed into a powerful private cloud infrastructure that integrates
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Oracle
Published By: Cisco     Published Date: Jul 11, 2016
Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor.
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Cisco
Published By: Dell EMC Storage     Published Date: Aug 15, 2019
Perseguire l'agilità per influire realmente sulla trasformazione dell'attività richiede l'adozione del rinnovo del data center come competenza principale. Per questo è fondamentale disporre dell'infrastruttura IT più aggiornata che possa supportare la portata e la complessità di un ambiente tecnologico in evoluzione. Le aziende devono sostenere questo imperativo adottando principi di data center definito dal software, eseguendo il rinnovo e automatizzando i processi di gestione dell'IT. Quelle che agiscono in tal modo, favoriranno l'innovazione aziendale e offriranno un'esperienza del cliente superiore con tecnologie aziendali veloci, sicure e affidabili. A dicembre 2018, Dell Technologies ha commissionato a Forrester Consulting la valutazione del valore per il business dell'infrastruttura moderna nei data center aziendali. Per analizzare questo argomento, Forrester ha condotto una survey online su 508 responsabili delle decisioni in ambito di tecnologia dell'infrastruttura IT. Questo
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Dell EMC Storage
Published By: Oracle     Published Date: Jan 16, 2014
There are 3 capabilities your company will need to be successful. Is your company capable?
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zenithoptimedia, oracle, transformational knowledge, single knowledge base, consumer-empowered market, customer advocacy, social support, innovation communities
    
Oracle
Published By: Oracle     Published Date: Jan 16, 2014
There are 3 capabilities your company will need to be successful. Is your company capable?
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zenithoptimedia, oracle, transformational knowledge, single knowledge base, consumer-empowered market, customer advocacy, social support, innovation communities
    
Oracle
Published By: Oracle     Published Date: Jan 16, 2014
There are 3 capabilities your company will need to be successful. Is your company capable?
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zenithoptimedia, oracle, transformational knowledge, single knowledge base, consumer-empowered market, customer advocacy, social support, innovation communities
    
Oracle
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