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service benchmarking

Results 1 - 7 of 7Sort Results By: Published Date | Title | Company Name
Published By: NAVEX Global     Published Date: Oct 18, 2016
This report is an excellent starting point for organisations committed to benchmarking and improving programme effectiveness. To leverage more advanced benchmarks, NAVEX Global offers custom benchmarking options as part of our Integrity DiagnosticsTM and Integrity MetricsTM report service. These services allow you to get apples-to-apples benchmarking for your organisation based on your industry, company size, or other defining factors.
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NAVEX Global
Published By: LANDesk     Published Date: Dec 08, 2009
This report created by the Service Desk Institute and sponsored by LANDesk provides an insight into the UK IT Support Industry by examining the core of any organisation - the Service Desk. The study covers a wide range of issues from technology and metrics through to training and salaries.
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avocent, service desk, help desk, landesk, benchmarking, desk managers, technical desks
    
LANDesk
Published By: Genesys     Published Date: Jun 19, 2019
Your agents embody your brand with every customer contact. Itís up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads to attritions. Read this ebook and see how to turn your customer service agents into customer experience heroes. Youíll learn: Three success strategies that Genesys CX Heroes use Skills every agent should have Key training tips Benchmarking strategies to measure customer service and customer experience
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Genesys
Published By: GoToAssist     Published Date: Oct 05, 2011
This new TSIA white paper explores 3 fundamental metrics - operational, quality and cost - that you should include in your services dashboard, outlines specific measurements to track in each area and provides industry averages for key metrics to help with benchmarking.
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citrix, technology, metric, tsia, operations, quality, cost, dashboard, customer, benchmarking
    
GoToAssist
Published By: Citrix Online     Published Date: Jul 01, 2010
This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.
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citrix online tech, monitoring, measurement, servicexrg, tco, business metrics, performance benchmarking, test and measurement
    
Citrix Online
Published By: ThousandEyes     Published Date: Aug 04, 2017
Learn best practices for monitoring the various interdependent AWS services (EC2, S3, CloudFront) and get started with performance benchmarking.
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performance bench marking, aws services, network connectivity, information technology
    
ThousandEyes
Published By: Microsoft Dynamics CRM     Published Date: Mar 30, 2010
This report reveals how Best-in-Class firms distinguish themselves from all others by routinely benchmarking and measuring their service performance; implementing effective measuring, monitoring and tracking systems; integrating service KPIs with company-wide CRM or ERP systems, wherever possible; and establishing a formal process for automatically collecting and disseminating data.
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microsoft dynamic crm, service benchmarking, metrics, customer satisfaction, data management, mttr, kpi, metrics measuring program, performance data analysis
    
Microsoft Dynamics CRM
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