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problem resolution

Results 1 - 21 of 21Sort Results By: Published Date | Title | Company Name
Published By: Riverbed     Published Date: Sep 05, 2014
If you work on a network operations team, you know how increasingly hard it is to understand and ensure application performance for your end users. You need visibility into areas where issues may occur – end-user devices, network and infrastructure – in order to identify and diagnose problems quickly and minimize downtime. But it hasn’t been easy to gain this level of visibility across the WAN or hybrid network without deploying additional probes, packet capture devices or remote site technicians. Blind spots are everywhere making it difficult to focus on managing and monitoring the applications that matter the most to your business. And when nearly 50% of a network’s traffic is web-based and it all looks the same to the network, identifying your important applications and staying ahead of their performance problem is more difficult than ever. That could mean inefficient troubleshooting, longer time to resolution, and an overall lack of application intelligence. Who wants that?
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application, network, performance, nirvana, visibility, infrastructure, enterprise applications
    
Riverbed
Published By: Riverbed     Published Date: Jul 17, 2013
To deliver IT performance, you need complete visibility. Riverbed Cascade offers a superior network performance management solution for discovering, monitoring and troubleshooting your network and your critical applications. Now you can resolve performance problems before they impact the business, while lowering your IT management costs. Cascade has an elegant and simple design that deploys easily in complex environments and provides true integration across the Cascade family. This cleaner architecture means superior visibility, management and troubleshooting, saving our customers both capex and opex. According to IDC, Cascade customers typically experience an 83% reduction in mean time to resolution (MTTR)
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it performance, cascade, riverbed cascade, riverbed, it management, mttr, idc, infrastructure
    
Riverbed
Published By: Riverbed     Published Date: Jul 17, 2013
Highly complex IT environment with multi-tier application architectures delivering apps and services, detecting and diagnosing code level performance problems can be like looking for a needle in a haystack. While it may be plain to the end user that there is a problem, understanding where that problem originates and exactly what is causing it is difficult, and time consuming. Riverbed OPNET AppInternals Xpert addresses this challenge by combining end-user experience, transaction tracing, and application component monitoring for deep end-to-end application visibility. This latest release facilitates bi-directional workflows between operations and application development to expedite problem resolution. Register to read the full report.
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apm, esg, big data, end-user experience, application visability
    
Riverbed
Published By: Citrix Online     Published Date: Aug 09, 2010
This series takes you through the many issues that plague the modern help desk, and states the case for implementing user-centric remote support.
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citrix, gotoassist, remote support, help desk, configuration, service delivery, return on investment, roi
    
Citrix Online
Published By: Genesys     Published Date: Feb 22, 2018
Is Your IT Team Ready to Enable Digital Transformation? Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It’s up to IT to build the foundation for this digital transformation—and increasingly, it’s cloud-based. Make sure your IT team is on track to deliver. An omnichannel contact center platform gives you a single, integrated view of the entire customer journey. And as a cloud-based solution, IT has the flexibility to deploy advanced features fast and cost-efficiently. Read this white paper from Frost & Sullivan for a pragmatic approach to: • Identify process changes and goals with lines of business • Benchmark your current infrastructure and technology gaps • Consider cloud omnichannel solutions for easier deployments and simple scalability
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frost & sullivan, customer engagement, contact center, omnichannel
    
Genesys
Published By: Kaon     Published Date: Jul 29, 2011
Download this white paper to learn more on how to unify your marketing message across all channels, reduce product marking expenses, and excite and engage customers with product and solution demonstrations.
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kaon, products, problem solving, resolution, virtual product model, sales demonstration, product roadshows, multi-channel marketing
    
Kaon
Published By: Ayehu eyeShare     Published Date: Oct 06, 2010
Simplifying Problem Resolution with Cutting-Edge IT Technology
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it automation, it process automation, runbook automation, problem resolution, it operations automation, incident managament, itil, mttr
    
Ayehu eyeShare
Published By: HP     Published Date: Aug 26, 2014
Start or expand your virtualization efforts quickly and affordably. HP and VMware provide a portfolio of virtualization reference configurations designed for growing businesses like yours. Based on HP ProLiant Gen8 servers, the HP Flex-Bundles for VMware, provide predefined virtualization solutions that include everything you need to reduce application downtime by 30 percent, slash diagnostics and problem resolution time by 26 percent, boost VMware capacity utilization by 40 percent, and increase consolidation ratios by 37 percent. Discover how.
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productivity, secure, safe, servers, processor, email, calendar, solution
    
HP
Published By: IBM     Published Date: Mar 05, 2014
IBM Big Data Stampede fuses the strength of IBM’s services, products and skills to minimize the barriers of Big Data initiatives and provide organizations with quick success. Your Big Data Stampede includes an assessment to identify the high value starting points with Big Data. We work with you to unearth trouble areas and complex problems for resolution through leveraging Big Data. Read this data sheet to learn more.
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ibm, ibm big data big data, information management, data management, big data technology, business analytics, insights, acceleration
    
IBM
Published By: IBM     Published Date: May 02, 2014
Your Big Data Stampede includes an assessment to identify the high value starting points with Big Data. We work with you to unearth trouble areas and complex problems for resolution through leveraging Big Data. Read this data sheet to learn more.
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ibm, big data, big data success, big data platform, big data stampede, high value, assessments, big data solutions
    
IBM
Published By: ScriptLogic     Published Date: Jan 11, 2012
In this white paper learn how to have a fluid help desk to work flow and how to resolve quickly and correctly, users IT issues. Read on.
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network administration, network management, desktop management, desktop administration, active directory management, patch management, desktop authority, active administrator
    
ScriptLogic
Published By: salesforce.com     Published Date: May 30, 2013
At their most basic level, CRM CEC applications handle a wide range of tasks, including engaging customers and prospects across multiple channels, and handling trouble ticketing, order management, case management, advisory services, problem diagnostics and resolution, account management, and returns management.
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salesforce, crm, service cloud, cec, customer engagement, engagement center, engaging customers
    
salesforce.com
Published By: Promisec     Published Date: Mar 20, 2012
One of the greatest challenges to enforcing IT security and compliance lies at the endpoints, especially within Microsoft infrastructures. Learn how agentless technology has become mandatory in seeing, analyzing, and fixing Windows endpoint issues.
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endpoint, endpoint management, endpoint control, compliance, it compliance, security, security compliance, agentless
    
Promisec
Published By: Riverbed     Published Date: Jul 17, 2013
Riverbed® Cascade® Pilot and Cascade Shark combine sophisticated, end-to-end monitoring with high-speed,high-fidelity packet capture and analysis to deliver comprehensive network performance monitoring and analysis. By continuously recording the packets traversing the network, rich troubleshooting details are always available, accelerating problem isolation and resolution times, and increasing productivity. Download this insightful solution brief to learn more.
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network performance, riverbed cascade pilot, cascade shark, it infrastructure, infrastructure, local area networking, network architecture, network management
    
Riverbed
Published By: Numara Software     Published Date: Jul 16, 2009
Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history
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help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management
    
Numara Software
Published By: Comcast Business     Published Date: Nov 04, 2016
Technology has provided its share of pros and cons for the financial services industry. On one hand, it has created a level of transparency between customers and their financial health, giving them access to their account information and enabling them to apply for loans, transfer funds, pay bills and withdraw funds with the click of a mouse or the push of a few buttons. On the other hand, it has changed consumers’ expectations regarding banking as a whole, expecting a level of service other online sites provide, such as immediate customer assistance and problem resolution.
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Comcast Business
Published By: CA Technologies     Published Date: Aug 19, 2014
The data center is getting bigger and more complex and so too is the asset inventory. Every new asset has an impact on the day–to–day operations of the data center – from power consumption and problem resolution to capacity planning and change management.
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ca technologies, dcim, asset management, power, power and cooling, data center energy, servers, data center design and management
    
CA Technologies
Published By: Spectrum Enterprise     Published Date: Mar 22, 2019
Mirazon improves service delivery and customer experience for cloud and virtualization services supported with fiber Internet. A scalable cost model provides the flexibility to serve clients large and small. Mirazon also provides faster response and problem resolution for off-site client backup and managed service solutions, and uses reliable, high-network quality Unified Communications applications to improve customer collaboration.
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Spectrum Enterprise
Published By: Viavi Solutions     Published Date: Jan 06, 2014
This white paper guides you through the essentials of VoIP troubleshooting, including common problems and the metrics you should employ to fix and prevent them. You’ll learn how these metrics relate to one another and to overall VoIP health. You’ll also learn the best practices for keeping your VoIP network flowing smoothly, your time-to-resolution low, and end users happy.
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network instruments, voip, voip troubleshooting, it management
    
Viavi Solutions
Published By: Viavi Solutions     Published Date: Apr 14, 2017
VoIP’s extreme sensitivity to delay and packet loss compared to other network applications such as web and e-mail services, presents a real challenge. A basic understanding of VoIP traffic and of the quality metrics provided by VoIP monitoring tools will help keep your network running smoothly. Follow our 10 VoIP best practices to ensure quality service for your network. This white paper guides you through the essentials of VoIP troubleshooting, including common problems and the metrics you should employ to fix and prevent them. You’ll learn how these metrics relate to one another and to overall VoIP health. You’ll also learn the best practices for keeping your VoIP network flowing smoothly, your time-to-resolution low, and end users happy.
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sensitive information, data protection, network security, asset protection, network performance, network analysis, troubleshooting solutions
    
Viavi Solutions
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