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Published By: Juniper Networks     Published Date: Aug 08, 2017
Business evolution and technology advancements during the last decade have driven a sea change in the way data centers are funded, organized, and managed. Enterprises are now focusing on a profound digital transformation which is a continuous adjustment of technology management resources to deliver business results, guided by rapid review of desired outcomes related to end clients, resources, and budget constraints. These IT transitions are very much part of the competitive landscape, and executed correctly, they become competitive differentiators and enable bottom line growth. These outcomes are driving data centers to virtualization, service-oriented architectures, increased cybersecurity, “big data,” and “cloud,” to name a few of the key factors. This is completely rethinking and retooling the way enterprises handle the applications, data, security, and access that constitute their critical IT resources. In essence, cloud is the new IT.
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Juniper Networks
Published By: SundaySky     Published Date: Mar 06, 2018
Card members at this consumer retail bank, enjoy a large variety of products and services. The bank offers standard banking transactions, credit cards, insurance, and investment products. After the 2008 financial crisis, the bank experienced a sharp decline in overall customer satisfaction, and also learned that its customers were more empowered than before. In order to adapt, the bank adopted a customer-centric approach by introducting: • A new customer motto: “Know me, value me, make it easy for me, and protect me” • A new core initiative is to always teach digital first • An understanding that customers are serviced on the digital channels they prefer to use SundaySky SmartVideo enables the bank to take a strategic approach to enhancing the customer engagement process with personalized video experiences that welcome new card members and assist them in fully understanding how to get the most out of their new product.
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SundaySky
Published By: Amazon Web Services     Published Date: Oct 09, 2017
The following insights should be used as a resource for Chief Financial Officers (CFOs) as they lead or support their organisation through a cloud adoption journey. It is designed to provide an overview of cloud adoption drivers, costs, risks, and benefits, as well as raise important questions about staffing and technology decisions that are critical to success. It is also intended to help inform business cases, while surfacing measurements and indicators specific to cloud environments that impact the bottom line. The foundational guidance provided is a collection of insights captured and distilled from direct conversations and engagements between Amazon Web Services (AWS) and customer CFOs representing an extensive range of industries.
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global expansion, mergers and acquisitions, business agility, real estate, tax exposure, talent acquisition, operations investment
    
Amazon Web Services
Published By: IBM     Published Date: Oct 10, 2014
Get the essentials about agile testing and service virtualization from several different perspectives – get an analyst’s take from Diego Lo Giudice of Forrester Research on how to remove agile testing bottlenecks and ways to calculate your potential return on investment for Service Virtualization
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ibm, virtualization, service virtualization, service components, deploying service, team productivity, software quality, dependent services, bootstrapping virtual, virtual components, virtualize, reduce costs, reduce risks, increase quality, virtualization ekit, agile testing
    
IBM
Published By: Intel     Published Date: May 22, 2017
While IMS is not new, complete virtualization of IMS (vIMS) is new. Network functions virtualization (NFV) provides operators with the ability to rapidly and inexpensively deploy, configure, launch, and upgrade services, which can lead to faster time to market and lower operating costs, providing an important competitive advantage against traditional CSPs and new OTT service providers. It can also reduce the business risk associated with new service introductions. This agility allows operators to offer trials of new service offerings on a much larger scale, leading to acceleration of new revenue generation.
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Intel
Published By: athenahealth     Published Date: Apr 30, 2013
Our web-based patient communication system and services go well beyond medical scheduling software by improving all patient interactions outside of the office. Learn how physicians can communicate with patients online and improve their bottom lines with our unique approach to medical scheduling software and other automated messaging services.
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healthcare, medical, hitech act, ehr, patient engagement, practice efficiency, self-pay collections
    
athenahealth
Published By: Cisco     Published Date: Jan 05, 2015
The four pillars of computing — cloud, mobility, social, and analytics — are driving new levels of network innovation in datacenter networks. These forces are now buffeting the datacenter along with virtualization and the Internet of Things (IoT), resulting in sweeping changes in traffic patterns that expose the limitations of traditional networks and their operational models. To become a resource rather than a bottleneck to overall datacenter performance, the network must deliver not just exceptional performance and scalability but also unprecedented automation and orchestration that can yield agility, flexibility, and service velocity. This Technology Spotlight examines these key trends and discusses the role that Cisco's Application Centric Infrastructure (ACI) plays in addressing these ongoing challenges for enterprise IT and network managers.
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cloud computing, infrastructure, marketplace, application, hybrid, enterprise, it management, enterprise applications
    
Cisco
Published By: HP     Published Date: May 05, 2014
Leveraging HP breadth to increase security, lower risk, increase efficiency: Find out how CapitalOne has improved compliance, lowered risk, eliminated bottlenecks, reduced cost, and moved from silos to integration by leveraging the HP Software portfolio. Headquartered in McLean, Virginia, Capital One offers a broad array of financial products and services to consumers, small businesses and commercial clients in the U.S., Canada and the UK.
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bsm, business service management, it operations group, it case study, capital one, automation, it management
    
HP
Published By: SAP     Published Date: Jul 19, 2012
Mergers present opportunities for a complete transformation of the combined business organization. A blend of two smaller bottling companies, Coca-Cola Hellenic Bottling Company S.A. is one of the world's largest bottlers and distributors of Coca-Cola products. It standardized on the SAP® ERP application to better coordinate with its partner and supplier, the Coca-Cola Company, which also standardized on SAP software. Coca Cola Hellenic used SAP technology for other challenges, including transformation of its customer service processes.
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sap, software, services, business, transformation
    
SAP
Published By: Carbonite     Published Date: Jul 18, 2018
© 2018 Carbonite, Inc. All rights reserved. Case study Diamond Foods’ Diamond of California® nuts are household staples for shoppers across the U.S. But constantly filling grocery store shelves with snacks requires intricate supply chain management that relies on critical business data, including complex spreadsheets and enterprise resource planning files, to keep production and deliveries on schedule. “If our critical servers go down or we lose important data on employee laptops, it has a direct impact on our bottom line,” says Kentrell Davis, Senior Client Support Services Analyst at Diamond Foods.
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Carbonite
Published By: Intel     Published Date: May 22, 2017
While holding the promise of HD quality, enriched services, and the benefits of a common packet switched access infrastructure, the adoption of infrastructure-based voice over LTE (VoLTE), along with rich communications such as video and real-time messaging, has stalled over the last few years with concerns around quality, security, and cost. During that time, the value of the phone number as a globally significant user ID and key services such as SMS and MMS have been relegated by phone manufacturers, over the top (OTT) services, and even the subscribers themselves as “technologies of last resort.” Finally, the proliferation of 4G, together with the emergence of network functions virtualization (NFV), powered by Intel®, Hewlett Packard Enterprise* (HPE), and Metaswitch*, is allowing network operators to take charge of the consumer’s communications experience, once more.
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Intel
Published By: SolidFire_NetApp     Published Date: Oct 10, 2016
This paper introduces five architectural principles guiding the development of the next generation data center (NGDC). It describes key market influences leading a fundamental enterprise IT transformation and the technological trends that support it. The five principles are: scale-out, guaranteed performance, automated management, data assurance, and global efficiencies. Cloud infrastructure delivery models such as IaaS, private clouds, and software-defined data centers (SDDC) are foundations for the NGDC. In an era where IT is expected to ensure productiongrade support with a plethoric flow of new applications and data, these models demonstrate how to eliminate bottlenecks, increase self-service, and move the business forward. The NGDC applies a software-defined everything (SDx) discipline in a traditional, hardware-centric business to gain business advantage.
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SolidFire_NetApp
Published By: QTS     Published Date: Nov 04, 2016
At the heart of the Data Solved promise are three core attributes - People Powered, Technology Focused and Infrastructure Invested. We leverage our strong, diverse team of more than 700 employees to enable our Powered by People motto and deliver on our promise. With 24 data centers on four continents, we are poised to deliver world-class infrastructure and value added technology services to our more than 1,000 customers in North America, Europe, Asia and Australia.
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data centers, infrastructure, value added technology services, data security, data center, colocation, cloud needs, security, it management
    
QTS
Published By: TIBCO Software GmbH     Published Date: Jan 15, 2019
Enterprises use data virtualization software such as TIBCO® Data Virtualization to reduce data bottlenecks so more insights can be delivered for better business outcomes. For developers, data virtualization allows applications to access and use data without needing to know its technical details, such as how it is formatted or where it is physically located. For developers, data virtualization helps rapidly create reusable data services that access and transform data and deliver data analytics with even heavylifting reads completed quickly, securely, and with high performance. These data services can then be coalesced into a common data layer that can support a wide range of analytic and applications use cases. Data engineers and analytics development teams are big data virtualization users, with Gartner predicting over 50% of these teams adopting the technology by 202
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TIBCO Software GmbH
Published By: Cisco     Published Date: Nov 17, 2015
In today’s global economy, innovation matters. For teams to innovate rapidly and with great frequency, they must be able to clearly communicate and closely collaborate. Miscommunication, misunderstanding and misinterpretation only leads to costly errors, bottlenecked business processes and market misfires. Most of these issues are avoidable. A convergence of low-cost but high-quality technology and a highly competitive business environment is making video collaboration a channel of choice for today’s information workers and decision makers. The availability of relatively low-cost technology—including high-quality video conferencing equipment, high-bandwidth networks and easy-to-use applications and tools—is bringing video collaboration within reach of today’s workforce. The impact on innovation and productivity—as well as critical business processes, from customer service to problem-solving—is only just starting to be felt.
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cisco, forbes insights, video conferencing, productivity, collaboration, it management, wireless
    
Cisco
Published By: Cornerstone OnDemand     Published Date: Sep 13, 2016
Today’s employees are autonomous, connected, and efficient, so how can companies provide them with learning initiatives that address their needs while also driving bottom line growth? Brett Wilson, Principal, Thought Leadership and Advisory Services at Cornerstone OnDemand, led a recent webinar, “Four Ways to Make Learning Work for the Modern Workforce,” and shared some tips on how L&D professionals can make their training initiatives more engaging to workers and be a catalyst for growth.
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Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Sep 13, 2016
Today’s employees are autonomous, connected, and efficient, so how can companies provide them with learning initiatives that address their needs while also driving bottom line growth? Brett Wilson, Principal, Thought Leadership and Advisory Services at Cornerstone OnDemand, led a recent webinar, “Four Ways to Make Learning Work for the Modern Workforce,” and shared some tips on how L&D professionals can make their training initiatives more engaging to workers and be a catalyst for growth.
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Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Feb 07, 2017
Today’s employees are autonomous, connected, and efficient, so how can companies provide them with learning initiatives that address their needs while also driving bottom line growth? Brett Wilson, Principal, Thought Leadership and Advisory Services at Cornerstone OnDemand, led a recent webinar, “Four Ways to Make Learning Work for the Modern Workforce,” and shared some tips on how L&D professionals can make their training initiatives more engaging to workers and be a catalyst for growth.
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Cornerstone OnDemand
Published By: Cox Communications     Published Date: Nov 10, 2014
For any business that serves customers each day, a comfortable waiting room is essential. Service-oriented companies strive to provide all of the best amenities to guests, including coffee, bottled water, and free Wi-Fi. These amenities not only show a customer service-oriented attitude. They also serve to make the wait time more enjoyable by giving visitors something to do.
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wi-fi, portability, sponsored messages, cox
    
Cox Communications
Published By: IBM     Published Date: Oct 13, 2015
Read this Stratecast white paper from Frost & Sullivan to learn about the challenges over-the-top (OTT) competitors such as Google, Hulu, Netflix, and Facebook are causing communications service providers (CSPs).
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ibm, behavior data, csp, frost and sullivan, communications service providers, enterprise applications, telecom
    
IBM
Published By: IBM     Published Date: Apr 14, 2016
Read this Stratecast white paper from Frost & Sullivan to learn about the challenges over-the-top (OTT) competitors such as Google, Hulu, Netflix, and Facebook are causing communications service providers (CSPs). Learn how CSPs can use customer behavior data to deliver personalized experiences and offers, and discover the solutions that can turn data into a competitive advantage.
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ibm, behavior data, social media, csp, telecom, ott
    
IBM
Published By: ServiceNow     Published Date: Jul 09, 2015
The day-to-day benefits of cloud-based service automation are well-documented. But what can be harder to ascertain is the quantitative benefits, the money saved, and the impact on the company’s bottom line. IDC and Equinix teamed up to crystallize the benefits of true economic benefits of ServiceNow’s IT service automation.
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ServiceNow
Published By: ServiceNow     Published Date: May 21, 2015
The day-to-day benefits of cloud-based service automation are well-documented. But what can be harder to ascertain is the quantitative benefits, the money saved, and the impact on the company’s bottom line. IDC and Equinix teamed up to crystallize the benefits of true economic benefits of ServiceNow’s IT service automation. Download this report to learn: • The average annual benefits of Service now over five years • The actual time to payback of the ServiceNow investment • The true ROI of ServiceNow
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cloud-based, automation, data center, equnix, itsm, it management
    
ServiceNow
Published By: Intacct Corporation     Published Date: Jan 24, 2012
To drive revenue opportunities, improve productivity, and grow profits, services and project focused companies must streamline, automate and unify the financial and operational processes of services delivery.
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cloud, intacct, financial reporting, finance, business, visibility, cloud computing, reporting, real-time, profit
    
Intacct Corporation
Published By: LogMeIn     Published Date: May 15, 2012
Having effective agents and happy customers can increase customer retention and the bottom line. New research by analyst firm Ovum and LogMeIn shows that the metrics associated with measuring the success of the customer service and support desk are changing. And it is essential for organizations to invest in the infrastructure that will prepare them for future success.
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logmein, marketing, customer service, customer experience, customer feedback
    
LogMeIn
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