In this Solution Spotlight, QA and test managers learn more about how they can be change agents to help ensure a smooth transition to Agile for their test teams, as well as tips on fitting testing into the development lifecycle.
Published By: 8x8 Inc.
Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. Thatís the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center.
Download this complimentary report to learn:
Major business drivers that are leading contact centers to cloud
Surprising top method for measuring and improving agent performance
Concerns and obstacles around moving to the cloud
Increased prevalence of remote working and key challenges reported
The most popular non-voice channels contact center managers would like to incorporate
Published By: LogMeIn
Published Date: Feb 27, 2018
Customer support is predicated on the instances when customers canít solve their problem or get answers to their question(s) on their own. In some of those cases, such as phone calls or live chats, it can be difficult for agents to identify and resolve the issue without additional visual assistance.
With co-browse, agents can see what the visitor sees, provide guided assistance by highlighting items or filling out forms on a visitorís behalf. Sensitive fields like social security numbers and passwords can be blocked from the agentís view so private information remains just that, private. Bold360ís co-browse allows agents to follow visitors behind secure fields i.e. signing into their account Ė providing an extra level of support to customers.
Deploying agent software on every system to run scheduled jobs is expensive, both to install and maintain. In this white paper, independent analyst firm Enterprise Management Associates highlights the cost-savings, flexibility, and agility of the agentless job scheduling technology built in to BMC CONTROL-M.
Published By: Magento
Published Date: Nov 15, 2017
In this rapidly changing world of B2B eCommerce, heroes are ready to roll up their sleeves and perform miracles to seize control of the market, beat the competition, and delight their customers.
The digital revolution has created a significant opportunity for B2B businesses. In this exclusive publication, Magento has consulted a panel of B2B superheroes to help you navigate your own digital
transformation, and become the digital H.E.R.O. of your organization. Youíll find out how to:
Influence Buying Habits
Published By: Kaspersky
Published Date: May 11, 2016
This whitepaper describes the different virtualization security solution optionsóconventional agent-based; agentless; and Light Agentó as well as possible scenarios for aligning the right security approach to your organizationís virtual environment.
You're moving towards Office 365 and you want true single sign-on for users. You also want to ensure authentication is directly tied back to the policies and user status in Active Directory. With Okta's lightweight agent, you can minimize your on-prem footprint as you move to the cloud. Zero servers and on-prem software to deploy, update and manage means lower TCO.
You're moving towards Office 365 and you want true single sign-on for users. You also want to ensure authentication is directly tied back to the policies and user status in Active Directory. With Okta's lightweight agent, you can minimize your on-prem footprint as you move to the cloud. Zero servers and on-prem software to deploy, update and manage means lower TCO. Download this white paper to learn more!
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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