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ibm service management

Results 1 - 25 of 93Sort Results By: Published Date | Title | Company Name
Published By: IBM     Published Date: Mar 20, 2014
Application downtime is just one of many costs associated with a fragmented application performance management (APM) strategy. Learn the 5 steps to simplify Application Performance Management through this infographic.
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ibm, apm, application services, data center, application downtime, business implications, visibility, infrastructure
    
IBM
Published By: Splunk     Published Date: Sep 10, 2018
collectd is an open source daemon that collects system and application performance metrics. With this data, collectd then has the ability to work alongside other tools to help identify trends, issues and relationships not easily observable. Read this e-book to get a deep dive into what collectd is and how you can begin incorporating it into your organization’s environment.
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it event management, it event management tool, event logs, aiops platform, what is aiops, aiops vendor, market guide for aiops platforms, guide for aiops platforms
    
Splunk
Published By: IBM     Published Date: Oct 10, 2013
Like many financial institutions today, the full-service Swedish bank featured in this case study has responded to changing customer needs, evolving from its original founding more than 100 years ago. As a result, the bank has realized remarkable success. Of course, along with that success have come significant challenges. New business growth, plus the rise in Internet and mobile banking, intensified the bank’s need for continuous availability of its IT infrastructure. IBM Resiliency Consulting Services helped the bank strengthen and streamline its environment. In the case study, you can read how teaming with IBM helped the bank meet recovery point and recovery time objectives; mitigate risk; and provide the flexibility to meet business demands without added IT expense.
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ibm, resiliency consulting, ibm, full-service swedish bank, hyperswap, optimizing risk management, risk management, bank optimization
    
IBM
Published By: IBM     Published Date: Jan 27, 2017
High-priority big data and analytics projects often target customer-centric outcomes such as improving customer loyalty or improving up-selling. In fact, an IBM Institute for Business Value study found that nearly half of all organizations with active big data pilots or implementations identified customer-c entric outcomes as a top objective (see Figure 1).1 However, big data and analytics can also help companies understand how changes to products or services will impact customers, as well as address aspects of security and intelligence, risk and financial management, and operational optimization.
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IBM
Published By: IBM     Published Date: Jul 26, 2017
With the advent of big data, organizations worldwide are attempting to use data and analytics to solve problems previously out of their reach. Many are applying big data and analytics to create competitive advantage within their markets, often focusing on building a thorough understanding of their customer base. High-priority big data and analytics projects often target customer-centric outcomes such as improving customer loyalty or improving up-selling. In fact, an IBM Institute for Business Value study found that nearly half of all organizations with active big data pilots or implementations identified customer-centric outcomes as a top objective (see Figure 1).1 However, big data and analytics can also help companies understand how changes to products or services will impact customers, as well as address aspects of security and intelligence, risk and financial management, and operational optimization.
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customer analytics, data matching, big data, competitive advantage, customer loyalty
    
IBM
Published By: IBM     Published Date: Dec 07, 2010
Case Management And the Implications in the Financial Services Industry.
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ibm, advanced case management podcast, financial services industry, customer service, content and process management, analytics, business rules, collaboration
    
IBM
Published By: IBM     Published Date: Dec 07, 2010
Case Management and the Implications in the Healthcare industry.
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ibm, enterprise content management, advanced case management, healthcare agencies, automation, customer service, regulatory compliance, content and process management
    
IBM
Published By: Splunk     Published Date: Aug 17, 2018
Imagine a world where incident alerts arrive 30 minutes before problems even begin — you’d actually have the power to prevent outages and deliver a truly seamless experience to your customers. Sound impossible? Think again — the right AIOps (Artificial Intelligence for IT Operations) solution can help you maintain uptime, reduce manual incident-management tasks and increase productivity.
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it event management, it event management tool, event logs, aiops platform, what is aiops, aiops vendor, market guide for aiops platforms, guide for aiops platforms
    
Splunk
Published By: IBM     Published Date: Aug 21, 2008
One of the biggest hurdles that enterprises face is a lack of trust in IT’s ability to deliver business value. While a Service Oriented Architecture (SOA) can sort things out by making systems more flexible and agile, this is only part of the answer. What’s missing is an effective model for engaging consistently with business teams throughout the whole lifecycle of IT investments.
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ibm, ibm mi, ibm grm, service management, service oriented architecture, soa
    
IBM
Published By: IBM     Published Date: Jan 02, 2014
This study highlights the phases of the big data journey, the objectives and challenges of midsize organizations taking the journey, and the current state of the technology that they are using to drive results. It also offers a pragmatic course of action for midsize companies to take as they dive into this new era of computing.
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ibm, analytics, global business service, big data, business value, it professionals, volume, velocity
    
IBM
Published By: IBM     Published Date: Oct 14, 2009
Web conferencing tools ensure that face-to-face meetings can still take place while removing the costs associated with business travel. Now available as a service with no infrastructure costs, these solutions are being used by savvy companies to go more places than boarding a plane or getting in a car allows.
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web conferencing, ibm, infrastructure cost, smb, saas, software-as-a-service, sametime unyte, spend management
    
IBM
Published By: IBM     Published Date: Dec 17, 2012
Combines industry-leading IBM System z server with Tivoli software and IBM services to create a service automation and management framework used for cloud computing workloads and use cases within the enterprise.
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system z, ibm, cloud computing, service automation, management framework, framework, data center
    
IBM
Published By: IBM     Published Date: Jul 09, 2014
Learn how to take advantage of IaaS and PaaS to create flexibility for your business. Read the ebook “Cloud Services For Dummies” now.
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ibm, cloud, cloud services, cloud computing, cloud for dummies, it management, infrastructure, iaas
    
IBM
Published By: IBM     Published Date: Apr 18, 2012
IBM IT service management solutions help control costs, enhance performance and increase security in the virtual environment, with software for IT provisioning, IT monitoring, virtual storage, IT security, usage and accounting, software license management and more.
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ibm, technology, powervm, vmware, virtualization, intel platform, service management, technology platform
    
IBM
Published By: IBM     Published Date: Nov 24, 2009
Server sprawl can divert valuable time and resources away from pursuing your core business goals. This white paper will show how System z can give you the visibility, control and automation your business needs to become more successful.
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ibm tivoli, leveraging middleware, service management, system z, new enterprise data center, business continuity management, security, process automation
    
IBM
Published By: IBM     Published Date: Jun 22, 2010
Download this free IBM white paper to learn how to better manage your data center with System z.
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tivoli service management center, data warehousing, system z, middleware, ibm, automation
    
IBM
Published By: IBM     Published Date: Jan 22, 2009
This white paper demonstrates a service quality management solution from IBM. An end-to-end, integrated approach, the service quality management solution is designed to address the broad range of telecommunications providers’ requirements for managing both service quality and the customer experience.
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service quality management solution, ibm, telecomunications, service quality, customer experience, it management
    
IBM
Published By: IBM     Published Date: Nov 13, 2008
Telecommunications services are becoming more and more complex. They now run over virtual network paths, less constrained by individual pieces of hardware. Get this white paper and see how service quality management solutions from IBM can improve the customer experience.Learn how telecomm providers can deliver optimal service quality
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ibm, sla, voip, virtual private network, blackberry, tivoli, tivoli, ibm
    
IBM
Published By: IBM     Published Date: Jan 09, 2017
In today’s complex and distributed IT environments, identity and access management (IAM) programs do much more than simply manage user identities and grant access. This paper provides four key steps that can move you toward a more mature solution now.
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ibm, security, services operations, iam programs, enterprise applications
    
IBM
Published By: IBM     Published Date: Nov 19, 2014
Enterprise applications today are becoming increasingly complex, leveraging components across multiple platforms, including cloud. Learn how you can leverage IBM DevOps Services for Bluemix to provide full multi-stage release and deployment management to facilitate development, test and staging of complex applications.
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cloud-computing, ibm, devops, development, enterprise application, bluemix, networking, it management
    
IBM
Published By: IBM     Published Date: Jan 30, 2015
Enterprise applications are becoming increasingly complex, leveraging components across multiple platforms, including cloud. Learn how you can leverage IBM DevOps Services for Bluemix to provide full multi-stage release and deployment management to facilitate development.
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cloud development, deployment management, ops solutions, multiple platforms, ibm, enterprise applications, data center
    
IBM
Published By: IBM     Published Date: Apr 09, 2015
Enterprise applications are becoming increasingly complex, leveraging components across multiple platforms, including cloud. Learn how you can leverage IBM DevOps Services for Bluemix to provide full multi-stage release and deployment management to facilitate development.
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enterprise applications, platforms, cloud computing, cloud management, application integration
    
IBM
Published By: IBM     Published Date: Sep 10, 2009
This white paper outlines methods to help service providers improve overall operational efficiency within the service assurance operational environment. Learn how IBM Tivoli® Netcool® solutions can help service providers streamline their operations, improve responsiveness and reduce costs.
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netcool, ibm, idc, mobile service providers, fixed-line service providers, operational efficiencies, communications, media and entertainment
    
IBM
Published By: IBM     Published Date: Feb 02, 2009
A comprehensive solution for leveraging data in today's financial industry. Most organizations realize that the key to success lies in how well they manage data—and the banking industry is no exception. From customer statistics to strategic plans to employee communications, financial institutions are constantly juggling endless types of information.
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ibm, information management software, leveraging data, dynamic warehousing, data management, improve customer service, real-time risk analysis, analytics capabilities
    
IBM
Published By: Dbtech     Published Date: May 25, 2012
By converting printed medical forms to eForms, Saint Michael's Medical Center streamlined admissions, improved record keeping efficiency, and reduced print-related costs, saving more than $345,000 annually.
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healthcare, cost, ibm, asset management, service management, technology, increased productivity, patient records
    
Dbtech
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