The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That is the most important finding in a new 8x8-CCNG survey of 154 contact center customers conducted in the U.S. and U.K. The survey suggests three quarters of companies have recognized the value of the cloud, with 25% of contact centers having fully deployed cloud today and another 28% partially transitioned. In addition, 21% have plans to migrate within the next year.
With the maturing of the all-flash array (AFA) market, the established market leaders in this space are turning their attention to other ways to differentiate themselves from their competition besides just product functionality. Consciously designing and driving a better customer experience (CX) is a strategy being pursued by many of these vendors.This white paper defines cloud-based predictive analytics and discusses evolving storage requirements that are driving their use and takes a look at how these platforms are being used to drive incremental value for public sector organizations in the areas of performance, availability, management, recovery, and information technology (IT) infrastructure planning.
Published By: Kaminario
Published Date: May 05, 2016
This IDC Buyer Case Study reviews how Cobb EMC, a regional not-for-profit electric utility company serving the greater Atlanta metropolitan area, addressed evolving IT infrastructure requirements with flash storage technology to improve performance and substantially improve IT efficiencies. This Buyer Case Study explores what drove Cobb EMC's initial interest in flash, how flash deployment has evolved in the company's environments, how the deployment has impacted its business, and what future plans exist for AFAs at Cobb EMC.
Published By: Anaplan
Published Date: Mar 12, 2019
In this paper learn how RSA Group shortened their FP&A process by 4 months.
With a 300-year heritage, RSA Group is one of the world’s leading insurance groups. The company, which has over 20,000 employees in its core markets of the U.K., Scandinavia, and Canada, focuses on general insurance and has the capability to write business across the globe.
Late one night, after the team had already been planning nonstop for weeks, one of Andrew Dinwiddie’s colleagues slammed his
fists down on his desk and said, “Surely, this can be easier; surely, we can ind a solution to make this a less intense process.” It was that outburst of frustration that triggered Andrew and his team to look for different solutions to their inancial planning needs and ultimately led them to the Anaplan platform.
Published By: Anaplan
Published Date: Mar 29, 2018
IDC believes that digitization and the 3rd Platform are driving enterprise leaders to consider significant upgrades to their business systems. Included in this list of systems are enterprise planning and performance management solutions. New tools must be fast and flexible to connect data from throughout an organization and continuously synchronize plans with changing market conditions. Organizations with planning and performance management needs should proactively evaluate connected EPM solutions as a central component of their digital enterprise strategies.
This executive summary discusses the current state of project portfolio management and how it could help drive value in software delivery when it focuses on doing the right thing at the right time instead of simply on efficiency.
Hear from the University of Michigan Health System’s CMIO, Dr. Andrew Rosenberg, to learn how this institution is achieving their goal for internal/external operability in support of their enterprise analytics roadmap to support its clinical, research, education and administrative missions. Learn more about the specific challenge's that were solved, how they integrated systems of record with medical devices, and hear about their plans for future integration.
Until recently, ConAgra Foods struggled to collect accurate, analyzable data about its workforce. Information was spread across the organization in siloed systems within various departments and was often difficult to reconcile. In a few short years, however, ConAgra Foods has been able to leverage technology solutions to gain real-time insights into its employee data and can now analyze its workforce across a wide range of subject areas. Download this case study to see how ConAgra Foods transformed the role of HR through analytics, and to get guidance on how your organization can adopt a similar approach.
Corporate governance. Capital Requirements. Information Security. Identifying and measuring potential risks help you connect the dots to create a sound ERM program for your organization.
In today’s environment of security regulations and requirements, organizations must take a comprehensive approach to ERM to identify and mitigate potential threats. Risk is cumulative, and unidentified weaknesses can quickly spiral out of control, resulting in costly solutions that can lead to reputational damage.
The first step in designing a sound ERM program is to understand which components are needed and how to implement them. Ten Steps to Enterprise Risk Management: A Comprehensive Approach Reveals the Big Picture, provides a straight-forward approach to creating a reliable, yet flexible program to address existing threats with the ability to adapt to emerging ones.
In the end risk management is everybody’s job – do you have a plan in place to help your employees manage unpredictable threats and
This white paper reveals data-driven insights to help you create a strategic communications plan that includes: creative, cost-effective incentives promoted through repeated communications, a robust, multi-media digital promotion strategy paired with on-the-ground advocates at all levels, internal leadership participation to encourage adoption
Published By: Anaplan
Published Date: Apr 06, 2016
Optimizing incentive compensation: aligning what you say with how you pay
CSO Insights’ ICPM study* found that 69 percent of organizations use three or more metrics to build their sales compensation plans, but modeling and planning this sales strategy can quickly become too complex as a spreadsheet-driven exercise. It is crucial to get these incentive compensation structures right, because sales reps receive up to 60 percent of their income from incentive comp.
In this white paper, we discuss the disconnect between sales behavior and incentive compensation structure and provide recommended steps towards optimizing your compensation plan.
Published By: Teradata
Published Date: May 02, 2017
even West Media (SWM) is Australia’s leading multiple platform media company with a market-leading presence in broadcast television, magazine and newspaper publishing, and online.
To support its unprecedented broadcast of the Rio de Janeiro 2016 Olympic Games, SWM integrated the world’s first production implementation of the Teradata Database running on Amazon Web Services (AWS) into its existing data ecosystem. This enabled the delivery of critical insights during the event and helped directly drive audience engagement with SWM’s digital products, resulting in the creation of a powerful audience asset that that now informs their broadcasting, marketing, and advertising plans. Find out how with in this case study.
Published By: HPE Intel
Published Date: Mar 15, 2016
Are you asking the right questions about your data center?
• Would you like your IT infrastructure to be faster and more agile?
• Would you like to improve your cost structure?
• Do you plan to adopt a hybrid IT infrastructure and become a service provider for your business?
To adapt to and compete in our ultra-connected, data-driven, and digital world, you need to effectively plan, build, integrate, and manage your facilities, platforms, and systems to efficiently align your infrastructure resources.
Join us for our latest Clear Insights webinar, Deconstructing DASH: How Your Workforce Would Benefit from America's #1 Rated Diet, presented by Robert F. Kushner, MD, Clinical Director of the Northwestern Comprehensive Center on Obesity and one of the 22 expert panelists who rated the Best Diets for 2012. Dr. Kushner will provide an overview of DASH, compare it to other top ranked diets, and offer insights into the evidence behind their design. Dr. Kushner will also discuss the keys to sustainable weight loss and best practices for employers to choose an effective worksite weight loss plan.
Download the report to find seven tenets of 21st century merchandising, along with analysis of the business drivers, opportunities, and organizational constraints surrounding merchandise planning and execution.
The Definitive Guide to Third-Party Risk Management is a comprehensive resource full of insight, advice and examples to help organisations identify and address their third-party risk.
A strong third-party risk management programme will help your organisation make smart choices when it comes to engaging with third party business partners. It will also protect your organisation from the risks that third parties can present.
This guide is divided into three main sections: PLAN, IMPLEMENT and MEASURE. In these sections you’ll find the information and tools you need to develop a risk-based strategy, define third-party risk and a standard due diligence process, implement continuous monitoring of third parties and identify areas in which you need to improve your programme’s effectiveness.
The SAP® BusinessObjects™ Cloud solution offers all analytics capabilities for all users in one product. In the boardroom, at the office, or in front of a customer, you can discover, analyze, plan, predict, and collaborate in one integrated experience designed expressly for the cloud. Read the solution in detail to learn how to turn instant insight into quick action.
This paper focuses generally on optimal storage and storage management for SharePoint and specifically evaluates NetApp's approach, detailing how the capabilities in NetApp's DataONTAP and SnapManager for SharePoint Server offerings help to drive storage efficiency, reduce cost, and exclude complexity in a comprehensive SharePoint implementation. It is not so much a "how to" guide, but rather a "why to" explanation. Learn more today!
"Confused about RTOs and RPOs? Fuzzy about failover and failback? Wondering about the advantages of continuous replication over snapshots? Well, you’re in the right place. The Disaster Recovery 101 eBook will help you learn about DR from the ground up and assist you in making informed decisions when implementing your DR strategy, enabling you to build a resilient IT infrastructure.
This 101 guide will educate you on topics like:
How to evaluate replication technologies
Measuring the cost of downtime
How to test your Disaster Recovery plan
Reasons why backup isn’t Disaster Recovery
Tips for leveraging the cloud
Mitigating IT threats like ransomware
Get your business prepared for any interruption, download the Disaster Recovery 101 eBook now!"
Published By: SunGard
Published Date: Aug 13, 2012
Most organizations today understand that a disaster recovery (DR) plan is essential to their continued survival should a natural disaster occur. But implementing a DR plan entails substantial time, effort and cost - not to mention significant investment in developing new areas of technical expertise within the organization. As a result, many organizations are turning to disaster recovery service providers (DRSPs) to offload their disaster recovery operations.
Published By: Riverbed
Published Date: Sep 05, 2014
This paper examines various technologies and strategies that have traditionally been the basis for DR planning, as well as new methodologies that have arisen around the public cloud. For those situations where a cloud-based DR strategy makes sense, specific best practice recommendations and implementation steps are described.
As an automotive parts manufacturer, you know that change is in the air. A growing number of trends are having a substantial effect on the industry, and you’ll need to find ways to adapt to the times.
A recent presentation—hosted by Today’s Motor Vehicles and sponsored by Epicor Software—examined these trends, including:
• Electric vehicles
• Shifts in consumer tastes
• Driverless vehicles
In addition to detailing these disruptive trends, the presentation covered some risk factors facing the auto industry, manufacturing opportunities, manufacturing challenges, and the benefits of having a fit-for-purpose enterprise resource planning (ERP) solution.
Download the white paper to read an overview of what’s shaping today’s auto vehicle industry and how the Epicor CMS solution can help you grow.
Published By: Skillsoft
Published Date: Oct 03, 2014
To compete in today’s global marketplace, employees at every level of your organization need to understand the risks associated with a broad spectrum of compliance issues and feel empowered to make the right decisions — even when no one is watching. Sixty-two percent of organizations cite risk management and assessment as a top-three concern when asked about elements of success.
Many companies struggle to meet this challenge, but an effective compliance training program can foster a culture of workplace best-practices from the boardroom all the way to the shop floor.
Here are 10 questions that you may find useful to consider when planning or reviewing your code of conduct program.
The five-minute Maintenance & Technology Service Self-Assessment from IBM can help you start addressing the shortfalls in your hardware, software and managed support areas. You'll learn how to create plans for potential issues, plus identify next steps to improve your support.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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