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customer community

Results 1 - 25 of 35Sort Results By: Published Date | Title | Company Name
Published By: DNN Corp.     Published Date: Jun 30, 2014
This planning checklist offers an overview of the 5 most important elements to consider when planning a customer support community.
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dnn, online communities, marketing communities, community management, email marketing
    
DNN Corp.
Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Jive Software     Published Date: Jun 26, 2013
Companies today are acutely interested in becoming more customer-centric and increasing customers’ lifetime value. One key way to deepen engagement with customers is by creating and cultivating a customer community, but many companies don’t know how to develop a compelling community—one that keeps customers engaged over time. Learn 6 ways to create a customer centric culture.
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customer value, customer engagement, customer community, customer service
    
Jive Software
Published By: Red Hat     Published Date: Dec 22, 2010
Join us live starting at 7 a.m. EST on Jan. 26, 2011. The event will be on-demand worldwide the months following. The Red Hat Virtual Experience is a complimentary global online forum of Red Hat experts, partners, customers, and the open source community.
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red hat virtual experience, cloud computing, virtualization, collaboration
    
Red Hat
Published By: Gleanster Research     Published Date: Nov 21, 2013
This benchmark report from Gleanster Research showcases the benefits of Online Customer Community Solutions. You'll learn what to look for, how to overcome challenges, as well as analyst commentary on the full vendor landscape.
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Gleanster Research
Published By: Symantec     Published Date: Jul 30, 2014
This paper explains how malware works and the implications to clients, customers and the wider community.
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how malware works, implications of malware, impacts of malware, website security, internet threats, security
    
Symantec
Published By: Symantec     Published Date: Jul 29, 2014
This paper explains how malware works and the implications to clients, customers and the wider community.
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malware, implications of malware, protecting from malware
    
Symantec
Published By: Symantec     Published Date: Jul 30, 2014
This paper explains how malware works and the implications to clients, customers and the wider community.
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how malware works, implications of malware, impacts of malware, website security, internet threats, security
    
Symantec
Published By: Symantec     Published Date: Jul 28, 2014
This paper explains how malware works and the implications to clients, customers and the wider community.
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how malware works, implications of malware, impacts of malware, website security, internet threats, security
    
Symantec
Published By: SAP     Published Date: Mar 29, 2011
Discover how deploying functionality for loyalty management in SAP Customer Relationship Management helps you collect valuable data that enables you to enhance the customer experience. You can then increase customer retention and foster development of a community of customers who serve as advocates for your business.
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sap crm, loyalty program, crm processes
    
SAP
Published By: Symantec     Published Date: Jul 30, 2014
This paper explains how malware works and the implications to clients, customers and the wider community.
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how malware works, implications of malware, impacts of malware, website security, internet threats, security
    
Symantec
Published By: Workforce Software     Published Date: Dec 02, 2015
Fatigue management delivers business benefits in terms of your overall workforce management strategy, whether it is an expected function of the business or not. Mitigating fatigue risk can have a dramatic impact on your workforce and your bottom line. Proactively managing employee fatigue is a hallmark of leading businesses, as it demonstrates concern for your employees, customers and the larger community.
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employee fatigue, productivity, workforce management, productivity, fatigue management
    
Workforce Software
Published By: WFS Australia     Published Date: Dec 02, 2015
Fatigue management delivers business benefits in terms of your overall workforce management strategy, whether it is an expected function of the business or not. Mitigating fatigue risk can have a dramatic impact on your workforce and your bottom line. Proactively managing employee fatigue is a hallmark of leading businesses, as it demonstrates concern for your employees, customers and the larger community.
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employee fatigue, productivity, workforce management, productivity, fatigue management
    
WFS Australia
Published By: Adobe     Published Date: Nov 07, 2013
One of the key objectives of Adobe’s current advertising campaign is to explode the myth that ‘managing websites is hell’. We believe that in this day and age, the idea that website management is a nightmare should be a thing of the past.
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adobe, econsultancy, trends and innovation, content management, customer experience management, driving engagement, brand-building, web content management, wcm, adobe experience manager, adobe marketing cloud, the cloud, cloud computing, social community, econsultancy and adobe, driving sales, multichannel customer experience, digital intelligence, targeting, segmentation
    
Adobe
Published By: Vision Critical     Published Date: Jun 23, 2009
Roxy, global designer, producer and distributor of clothing and accessories, needed a way to connect with teenage girls on an ongoing basis to help produce, design and advertise their clothes.  Roxy decided to find style mavens – girls who are the trend setters among their peers – and instead of doing ad-hoc focus groups of 20-30, they created an online community of over 900 girls.
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roxy, online community, customer voice, customer data, crm, cost savings, vision critical, marketing research, market research, feedback, trial, customer, brand tracking, longitudinal studies, testimonials, advertising, communication, testing, community, style squad
    
Vision Critical
Published By: Vision Critical     Published Date: Jun 23, 2009
When times get tough, people re examine old habits and brand loyalties. Consumers are more conscious about spending their hard earned money and their tastes shift dramatically as they cut back. Virgin Mobile USA was able to see exactly how their consumers were changing during the economic downturn by surveying their online community of customers. The panel brings together hundreds of customers to interact with the organization on a variety of issues. The results were so interesting that both Forbes Magazine and the Chicago Tribune wrote an article about the findings.
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virgin, mobile, online community, customer voice, customer data, crm, cost savings, vision critical, marketing research, market research, feedback, trial, customer, brand tracking, longitudinal studies, testimonials, advertising, communication, testing, community
    
Vision Critical
Published By: Gleanster Research     Published Date: Nov 21, 2013
Have you considered creating an online customer community for your brand? This benchmark report from Gleanster Research explores how and why Top Performing organizations invest in Online Customer Communities.
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Gleanster Research
Published By: Symantec     Published Date: Jul 30, 2014
This paper explains how malware works and the implications to clients, customers and the wider community.
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how malware works, implications of malware, impacts of malware, website security, internet threats, security
    
Symantec
Published By: Vision Critical     Published Date: Jun 23, 2009
Kodak's community-which boasts over 2,600 members to date-has been effective in combining quantitative and qualitative research initiatives, resulting in a more comprehensive understanding of consumer behavior, trends, and demand, which the company continues to use to its advantage. In addition to evaluating existing products and marketing initiatives, it has helped to identify new product and marketing opportunities through analysis of how members shop.
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kodak, online community, customer voice, customer data, crm, cost savings, vision critical, marketing research, market research, feedback, trial, customer, brand tracking, longitudinal studies, testimonials, advertising, communication, testing, community, branding
    
Vision Critical
Published By: Dun & Bradstreet     Published Date: May 10, 2016
Vendors' positions in this Magic Quadrant reflect the growing demand for cloud-based customer service applications to support agents who engage with customers through multiple channels. Learn how the Lithium Platform can help develop a support community, customer engagement on the cloud, and provide multi-channel customer analytics tools.
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Dun & Bradstreet
Published By: Symantec     Published Date: Jul 30, 2014
This paper explains how malware works and the implications to clients, customers and the wider community.
Tags : 
how malware works, implications of malware, impacts of malware, website security, internet threats, security
    
Symantec
Published By: Symantec     Published Date: Jul 30, 2014
This paper explains how malware works and the implications to clients, customers and the wider community.
Tags : 
how malware works, implications of malware, impacts of malware, website security, internet threats, security
    
Symantec
Published By: Symantec     Published Date: Jul 30, 2014
This paper explains how malware works and the implications to clients, customers and the wider community.
Tags : 
how malware works, implications of malware, impacts of malware, website security, internet threats, security
    
Symantec
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