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Results 151 - 175 of 1107Sort Results By: Published Date | Title | Company Name
Published By: bChannels     Published Date: Dec 11, 2018
For many years, organizations thought about business continuity in much the same way they thought about business insurance — yes, it was important, but rarely was it top of mind. But that’s all changed. Many organizations have, unfortunately, discovered that even a scant few minutes of service downtime can have deleterious effects on their business operations, resulting in lost revenue, diminished customer confidence and heightened compliance risk. For those and other reasons, IT executives have raised the bar on business continuity preparedness for their organizations in all ways. New technologies, business processes and partnerships, combined with a raised level of importance for testing and a full appreciation of what virtualization can and can’t do for business continuity, are essential to new thinking around avoiding the impact of an unplanned service interruption. Download this informative Whitepaper to learn more about how Veritas Netbackup 8.1.2 can help.
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bChannels
Published By: Zendesk     Published Date: Dec 10, 2018
Sus clientes tienen más conocimientos técnicos que nunca y han descubierto que prefieren resolver los problemas y dudas por sí mismos. Estudios realizados por ICMI durante años han confirmado que los clientes prefieren resolver los problemas por sus propios medios y en sus canales preferidos . Además, solo buscan una interacción directa cuando han agotado infructuosamente las opciones de autoservicio. Esta opinión está respaldada por los datos de American Express, según los cuales un 48 % de los clientes prefiere hablar con un representante de servicio de atención al cliente cuando tiene que resolver problemas complicados, pero solamente un 16 % escoge el mismo método de contacto para los asuntos más simples . Este documento tiene un objetivo sencillo: queremos ayudarle a generar un portal unificado que incluya su base de conocimientos, su comunidad y sus clientes. Todo esto se puede hacer con un Centro de Ayuda como Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
Quando sua empresa começa um novo capítulo, seja mudando de mercado ou lançando novos produtos e recursos, o momento é ótimo para expandir as operações de atendimento ao cliente de maneira inteligente. Sabemos que, se disponível, os clientes preferem usar a base de conhecimento para se ajudarem. Um relatório do Gartner estima que os Diretores de informática podem reduzir os ustos com suporte em 25% ou mais quando uma rotina adequada de gestão de conhecimento é implementada. Se você estava esperando o momento certo para mergulhar de cabeça no autoatendimento, este white paper provará que você e seus agentes já fazem tudo o que precisam para oferecer autoatendimento excelente todos os dias.
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
“O cliente tem sempre a razão” é uma máxima que a Zendesk leva muito a sério. O que o cliente quer? O que ele precisa? Esse é o foco de todas as atividades da Zendesk. De pequenas empresas que desejam crescer rapidamente e estabelecer suas marcas a grandes empresas que querem manter a fidelidade dos seus clientes, a Zendesk capacita corporações para que elas atendam, sem interrupções e em tempo real, a grandes bases de clientes nos canais que elas desejam, e utilizem dados e análises nas suas interações com os consumidores. Nesse ebook, você verá como organizações como a NatureBox, a Uber e a Instacart usam o Zendesk de maneiras inovadoras para criar experiências do cliente otimizadas e simples. Você aprenderá sobre: ? O fornecimento de suporte omnichannel personalizado em larga escala ? A personalização e manutenção de operações de suporte com facilidade ? O gerenciamento de fluxos de trabalho de suporte avançados para maximizar a produtividade ? A descoberta de informações sobre os c
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Zendesk
Published By: BetterUp     Published Date: Dec 05, 2018
"Workday has grown at a rapid pace since the company’s inception. Though this growth was indicative of the company’s success, it had an unintended side effect. Workday faced the same challenge experienced by nearly every high growth company: a tension between growth and culture. The company needed a way to bring all of its employees into its values system quickly, and ensure that people leaders were truly growing and leading in alignment with Workday’s culture. The company also needed a way to help people leaders newer to management learn and on-ramp quickly, in alignment with the speed of the business. One of the steps Workday took to protect and nurture its special culture was reaching out to BetterUp to try out its leadership coaching. In partnership with Workday, BetterUp introduced an initial pilot program focused on people managers, with the goal of helping Workday support and grow its people leaders in the future. "
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BetterUp
Published By: Splunk     Published Date: Nov 29, 2018
DevOps allows teams to effectively build, test, release, and respond to your software. But creating an agile, data-driven culture is easier said than done. Developer and devops teams struggle with lack of visibility into application monitoring tools and systems, accelerated time-to-market pressure, and increased complexity throughout the devops lifecycle process. As a Splunk customer, how are you using your machine data platform to adopt DevOps and optimize your application delivery pipeline? Download your copy of Driving DevOps Success With Data to learn: How machine data can optimize your application delivery The four key capabilities DevOps teams must have to optimize speed and customer satisfaction Sample metrics to measure your DevOps processes against
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devops, devops tools, continuous delivery, devops methodology
    
Splunk
Published By: Mimecast     Published Date: Nov 26, 2018
If you are among the IT professionals feeling a little uneasy about relying solely on the email security provided by Microsoft in Office 365™, you are not alone. Here’s the good news, you can regain the same sense of security that you had when you were managing email servers on-premises with the right third-party solution. TechTarget summarizes how you can easily and effectively realize the benefits of Office 365 with a complementary third-party solution that can not only mirror the kind of layered security built for on-premises solutions, but also ensure uninterrupted access to Office 365 email, even if it crashes.
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Mimecast
Published By: Sage     Published Date: Nov 26, 2018
Do you know your people as well as you know your customers? Your people’s expectations and the way they work are changing. Employees are more diverse, mobile and technologically savvy than ever before. HR processes are changing from focusing on transactions to knowing and engaging people. Just as sales and marketing teams use data to develop actionable and informed insights about their customers, you need to do the same in HR to know your people. Everything from attracting and keeping the best talent to creating better workplace experiences and increasing employee engagement and productivity, depends on smarter decisions. These in turn rely on more actionable insights. These are only possible through accurate HR data and analytics. They are vital to address the people challenges you face, so you can make smarter decisions. Discover in this guide how to improve visibility of your workforce with data-driven and actionable insights. Ultimately, it will help you know your people better and
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Sage
Published By: Dell EMC     Published Date: Nov 26, 2018
Die Dell EMC Technologie für die digitale Fertigung nutzt Workstation-, HPC- und Speicherfunktionen, die zu besseren Produkten sowie effizienteren Design- und Produktionsprozessen führen und sich an rasch ändernde Kundenpräferenzen anpassen. Das Erheben, Zusammenstellen und Verarbeiten von immer mehr Daten im gesamten Ökosystem, von der Produktmodellierung bis hin zu After- Sales-Trends, machen die digitale Fabrik zu einer wichtigen und erforderlichen Realität in der Fertigungslandschaft. Erfahren Sie mehr über Dell-Lösungen von Intel® Xeon® processors
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Dell EMC
Published By: Dell EMC EMEA     Published Date: Nov 26, 2018
Im Dezember 2017 beauftragte Dell Forrester Consulting mit der Durchführung einer Fortsetzungsstudie, in der ermittelt werdensollte, wie die IT-Abteilungen von Unternehmen strukturiert sind. In der Studie wurden zwei Arten von IT-Konzepten untersucht: Digital Controller und Digital Transformer. Außerdem beleuchtete die Studie Trends und Herausforderungen, die die Vertreter beider Konzepte bei der PC-Bereitstellung sehen. Mit Digital Controllern assoziiert man häufig einen Top-down-Ansatz und eine lineare Struktur. Sie messen Sicherheit und Genauigkeit hohe Bedeutung bei. Digital Transformer hingegen legen den Schwerpunkt auf Innovationen sowie Mitarbeiter-und Kundenorientierung; für sie stehen Geschwindigkeit und Flexibilität an erster Stelle. Wenn Unternehmen mehr Verständnis für die Vertreter beider Ansätze entwickeln, können sie mit Problemen im Zusammenhang mit dem PC-Lifecycle-Management besser umgehen. Durch Investitionen in bestehende PC-Management-Tools und die Zusammenarbeit m
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Dell EMC EMEA
Published By: Dell EMC EMEA     Published Date: Nov 23, 2018
Da die Mobilität von Mitarbeitern weltweit zunimmt und Unternehmen mehr in Tablet- und Laptop-PCs investieren, überdenken Organisationen ihre laufenden Investitionen in traditionelle PCs. Dennoch schätzen Einkäufer von Unternehmens-PCs nach wie vor die Sicherheit und Leistung von Desktop-Computing-Lösungen. Ihrer Meinung nach helfen neue Formfaktoren wie Mikro-PCs dabei, die Produktivität von Mitarbeitern zu steigern und ein angenehmes technisches Arbeitsumfeld zu schaffen, dass Ihnen mindestens so wichtig wie eine hohe Sicherheit ist. Dell beauftragte Forrester Consulting mit der Durchführung einer kundenspezifischen Studie mit 103 Entscheidungsträgern und Influencern aus den Bereichen Business und IT-PC in Nordamerika. Erfahren Sie mehr über Dell Lösungen in Zusammenarbeit mit Intel®.
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Dell EMC EMEA
Published By: Dell EMC EMEA     Published Date: Nov 22, 2018
Das IT-Marktforschungsunternehmen IDC hat eine globale Studie unter mehr als 3 500 IT-Führungskräften auf der ganzen Welt durchgeführt und fand heraus, dass Unternehmen jeder Größenordnung PC Life Style as a Service-Modelle zur Reduzierung der Kosten, Verkürzung von Aktualisierungszyklen und zur Beschaffung besserer Technologie für ihre Mitarbeiter in Erwägung ziehen. Dell PC as a Service (PCaaS) vereint Hardware, Software, Lebenszyklusservices und Finanzierung in einer umfassenden Lösung, die einen einzelnen, vorhersehbaren Preis pro Arbeitsplatz pro Monat bietet und von Dell Financial Services bereitgestellt wird. Erfahren Sie mehr über Dell Lösungen in Zusammenarbeit mit Intel®.
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Dell EMC EMEA
Published By: Cohesity     Published Date: Nov 20, 2018
Today, hybrid cloud is increasingly the norm, and enterprises are challenged with ways to have visibility, manage and make use of all this data – both on-premises and in the cloud. While much attention has been given to primary data affecting mission-critical workloads, data for secondary workloads – backup, test/dev, disaster recovery, and archiving to name a few – have become siloed the same way application data has, leading to multiple point solutions to manage an increasing amount of data. This white paper looks at the evolution of these challenges and offers practical advice on ways to store, manage and move secondary data in hybrid cloud architectures while extracting the hidden value it can provide. Download to learn more.
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Cohesity
Published By: Epicor     Published Date: Nov 16, 2018
Replacing your point of sale (POS) software can be daunting, yet most retailers recognize that innovation is important for delivering on evolving customer expectations. Selecting the right software is an investment of time and money that can pay off with increased customer loyalty, more productive employees, and simpler business management. Epicor has been a part of successful retail businesses for years. All that industry experience has also given us insight into what not to do, like: 1. Not involving the head of the organization in the decision-making process 2. Skipping the planning phase because it “takes too much time” 3. Considering a technology partner that doesn’t truly understand your industry 4. Assuming you will do things exactly the same way you do things today 5. Selecting a vendor that lacks a long-term product vision Read the white paper to learn more about how these mistakes can cause your organization to stumble—and how you can avoid them.
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retail store software, retail sales software, retail saas, p o s, point of sale, epicor eagle, benefits of epicor eagle, benefits of retail pos
    
Epicor
Published By: Ahead     Published Date: Nov 15, 2018
If your business is like many other organizations that are in the process of enabling a Microsoft Azure public cloud platform, then you might be struggling with the guardrails needed to secure and manage cost, while at the same time enabling flexibility for the teams consuming cloud services. While the Azure platform is already very secure, it also allows a great deal of flexibility in configuration. In order to avoid accidentally creating security holes and out-of-control spend, a Governance Framework is required. We created the AHEAD Azure Governance framework to allow enterprises to develop and maintain a fully optimized, and secure environment. The resulting framework will be tailored to your organization’s specific business and compliance needs, as every enterprise is different. This guide will introduce you to the components of this necessary Azure Foundational Governance Design.
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Ahead
Published By: Wasabi     Published Date: Nov 13, 2018
As state and local governments join the digital revolution, it’s increasingly important that they find safe, effective and efficient ways to store the data they’re creating. In this case study you’ll see how an integrated solution from Wasabi Hot Cloud Storage and Commvault Complete Backup gave one municipality the security they needed while increasing performance and cutting costs. This city had been using Amazon Glacier but was frustrated with the speed and unpredictable fees associated with retrieving their data. In turning to Wasabi they were able reduce costs by 80% and increase speed over 6x. Plus since Wasabi offers just one tier of service with one price and no fees to retrieve your data they were able to simplify both the process and budgeting. Between Wasabi and Commvault their skyrocketing data needs now scalable solution that gives them the security and performance they need for significantly less than they were paying before. To learn more please download the case study.
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Wasabi
Published By: Wasabi     Published Date: Nov 13, 2018
As cams and digital video become more critical to law enforcement, their success will be in large part dependent on the ability to efficiently store and access that data. In this case study we look at Novus Insight, a leading integrator of managed video storage for law enforcement agencies, and their decision to use Wasabi Hot Cloud Storage. Novus is tasked with helping law enforcement manage the massive volumes of digital video evidence that body and dash cams are creating. Not a simple proposition for these budget and resource constrained public agencies. After surveying the available options Novus found going with Wasabi an easy choice. Wasabi’s revolutionary storage technology allows for an unprecedented combination of speed, affordability and security. It not only brings Novus the instantly scalable cloud solution they need, it dramatically improves performance and economics at the same time. To learn more about how Novus and Wasabi are helping enable better policing through bette
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Wasabi
Published By: Wasabi     Published Date: Nov 13, 2018
In this tech brief, learn how Wasabi Hot Cloud Storage is lowering costs and increasing speed for backup and recovery applications. Wasabi is transforming cloud storage with a radical combination of speed, affordability and security. It offers backup and recovery platforms an extremely cost-effective solution that at the same time improves performance. Eliminating the complex tiers and pricing structures you find with traditional cloud storage options, Wasabi is 80% less than and 6x faster than Amazon S3 and built to be simple and flexible. It works with any Amazon S3 backup and recovery platform or utility. Cloud storage has become a compelling alternative to physical media or secondary data centers for data protection and Wasabi takes it to the next level. Download the Wasabi tech brief to learn more.
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Wasabi
Published By: Dell     Published Date: Nov 12, 2018
Today, IT leaders address the PC lifecycle across a continuum from control to transformation. Control is geared to optimization, while transformation focuses on the business impact of technology. Though the two approaches differ, they are not in opposition. They strive for the same goals and face similar challenges. As IT leaders provide their workforce with the tools to carry out the corporate mission, they should develop a PC lifecycle strategy that encompasses the key organizational needs of systems management, end-user productivity, business innovation and data-centric security. Read this Dell whitepaper to learn more about the findings of a recent Forrester Consulting study, “Digital Transformers Innovate, Digital Controllers Optimize”. This paper will help clarify the PC lifecycle continuum, from the basics of control to the advanced levels of transformation, so you will be better equipped to determine the needs of your organization on that spectrum.
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Dell
Published By: Turbonomic     Published Date: Nov 12, 2018
The hybrid cloud has been heralded as a promising IT operational model enabling enterprises to maintain security and control over the infrastructure on which their applications run. At the same time, it promises to maximize ROI from their local data center and leverage public cloud infrastructure for an occasional demand spike. Public clouds are relatively new in the IT landscape and their adoption has accelerated over the last few years with multiple vendors now offering solutions as well as improved on-ramps for workloads to ease the adoption of a hybrid cloud model. With these advances and the ability to choose between a local data center and multiple public cloud offerings, one fundamental question must still be answered: What, when and where to run workloads to assure performance while maximizing efficiency? In this whitepaper, we explore some of the players in Infrastructure-as-a-Service (IaaS) and hybrid cloud, the challenges surrounding effective implementation, and how t
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Turbonomic
Published By: PGi     Published Date: Nov 07, 2018
Sie würden in Ihrem Großraumbüro keinen wesentlichen Investorenanruf, keine Kundenveranstaltung oder Aktionärsversammlung durchführen. Warum sollten Sie also eine wichtige virtuelle Veranstaltung auf einer Plattform durchführen, die auf die Zusammenarbeit und Teamarbeit in kleinen Gruppen ausgelegt wurde?
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PGi
Published By: BetterUp     Published Date: Oct 29, 2018
"Workday has grown at a rapid pace since the company’s inception. Though this growth was indicative of the company’s success, it had an unintended side effect. Workday faced the same challenge experienced by nearly every high growth company: a tension between growth and culture. The company needed a way to bring all of its employees into its values system quickly, and ensure that people leaders were truly growing and leading in alignment with Workday’s culture. The company also needed a way to help people leaders newer to management learn and on-ramp quickly, in alignment with the speed of the business. One of the steps Workday took to protect and nurture its special culture was reaching out to BetterUp to try out its leadership coaching. In partnership with Workday, BetterUp introduced an initial pilot program focused on people managers, with the goal of helping Workday support and grow its people leaders in the future."
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BetterUp
Published By: Google     Published Date: Oct 26, 2018
To remain competitive, executives must embrace change and equip employees to do the same. Conrad Electric, a 95-year-old online retail company, took just 4 months to migrate to G Suite, providing 4,000 of their employees with more transparent and agile collaboration capabilities. Read this Google Cloud report and get insights to creating a culture where people — combined with productivity tools — can reach their full potential.
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Google
Published By: Google     Published Date: Oct 26, 2018
To remain competitive, executives must embrace change and equip employees to do the same. Conrad Electric, a 95-year-old online retail company, took just 4 months to migrate to G Suite, providing 4,000 of their employees with more transparent and agile collaboration capabilities. Read this Google Cloud report and get insights to creating a culture where people — combined with productivity tools — can reach their full potential.
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Google
Published By: Zscaler     Published Date: Oct 26, 2018
Cloud computing is rapidly changing enterprise IT with applications like Salesforce and Office 365, which are improving productivity, reducing costs, and simplifying management. Now, organizations are discovering that those same advantages can be achieved by migrating security to the cloud. In fact, in its 2016 Magic Quadrant report on Secure Web Gateways, Gartner reported, “Cloud services have experienced a 35% five-year compound annual growth rate, while on-premises appliances have only grown by 6% during the same period.” Organizations understand that protecting users with a consistent and enforceable policy requires much more than simple URL or web filtering. Thousands of companies have already switched their IT security from appliances to experience the benefits of the Zscaler™ Security Cloud. Download this whitepaper today to find out why.
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Zscaler
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