This white paper reveals how K2 blackpearl can help make the challenge of rebuilding your business applications more manageable. Its visual, easy-to-use tools help ensure that you are not dependent on consultants or even your IT department to build apps.
Analytics has permeated, virtually, every department within an organization. It’s no longer a ‘nice to have’. It’s an organizational imperative. HR, specifically, collects a wealth of data; from recruiting applications, employee surveys, performance management data and it sits in systems that remain largely untapped. This data can help drive strategic decisions about your workforce. Analytic tools have, historically, been difficult to use and required heavy IT lifting in order to get the most out of them. What if an analytics system learned and continue to learn as it experienced new information, new scenarios, and new responses. This is referred to as Cognitive Computing and is key to providing an analytics system that is easy to use but extremely powerful.
You know what you need to do—provide personalized service anytime, anywhere, on any device. You know why you need to do it—a 10 percent increase in your customer experience score can translate into an additional $1B in revenue!
The issue is, “How to get from where you are today, to where you need to be?” That’s where Oracle’s Roadmap to Modern Customer Service (RTM) can help. The RTM framework enables you to determine your current stage of customer service maturity and map out your steps for getting to the next level.
To help get you started, here is a brief overview of the three stages of customer service maturity.
Published By: DocuSign
Published Date: Mar 23, 2016
Doing more with less is the name of the game for SMBs. Learn about DocuSign’s suite of solutions for small business that let you deliver contracts, get approvals, sign invoices— all without an IT department. DocuSign seamlessly integrates with Salesforce and is easy to use for you and your team. Speed up sales, hire employees faster, and give your customers another reason to rave.
Come hear directly from DocuSign product leads and customers about how you can make DocuSign for Salesforce go to work for you.
Client virtualization technologies are redefining the way IT resources are
delivered to end users, and creating exciting new opportunities for IT
organizations as they work to streamline and improve operations. By
abstracting applications and operating systems from client hardware,
virtualization enables client assets to be stored on central servers and
delivered to client endpoints.
The implications are profound. End users can log on to any networkconnected
computing device and access their custom operating system
and application environment. For IT departments, central management of
client virtual machine (VM) images brings efficiencies in everything from
routine maintenance and updating to operating system upgrades.
Competition is the number one pressure faced by today’s HCM teams – by a 69% margin! Of all the pressures that contemporary HR teams face, finding and keeping quality talent ranks above everything else. As a part of that, Best-in-Class organizations need to focus on optimizing the employment experience, from hiring and onboarding, to ongoing management and transition.
This report from Aberdeen explores how electronic signature solutions, as well as other digital HR technologies, can improve the employment experience throughout the journey. Read this report to learn:
• Why Best-in-Class HR departments are investing in employee-friendly technologies
• How digital solutions can impact employee experience, and why that matters for HR
• How electronic signatures complement HRIS applications and streamline many HR processes
Published By: LogicNow
Published Date: Mar 10, 2016
Our annual health check of the global IT support market looks at the relationships between IT Service Providers and IT departments and asks, are the two sides working together in harmony, or in a state of Discord? Based on the views of over 1,300 IT departments and almost 700 IT Service Providers, this report delivers the data and vital insights that will help every IT Service Provider to focus on improving sales figures, growing their portfolio and ensuring their service matches customer expectations.
Overlook at your peril!
In the past, the role of a marketer was much easier. Marketers would hunker down in their own comfortable silos. They really didn’t have to be overly concerned about interacting with other departments, as long as they generated leads and successfully built brand awareness.
If you’re a sales manager, you’re probably feeling stuck in the middle. On one hand, you have a huge employee engagement movement going on with HR departments focusing on developing leaders and recognizing achievements with substantial budgets. On the other side, marketing departments are using technology and creativity (and also large budgets) to connect with and educate customers about their products, solutions and brands.
The trend is to challenge every dollar spent on sales compensation to maximize ROI. HR departments are treating salespeople like all other employees. And customers are going online to avoid anyone with sales in their title.
Based on our research and applications we see in our customers’ leading sales initiatives, if you’re a sales manager, you are trying to maximize results out of your sales team by increasing your teams engagement to meet company goals. Download this white paper to see which eight trends you should consider as you strategize for the year.
"Outsourcing" often gets a bad name. But when it comes to your recruitment function, partmering with an outside expert can successfully transform your approach to talent acquisition and deliver measurable business results faster.
During the past 10 years, organizations have adopted accounts payable (AP) automation technologies at an accelerating pace. Document imaging, data capture, and other solutions are radically transforming the way AP departments work with their traditionally most common medium, paper. At the same time, the promise of electronic transactions is quickly becoming more of a reality, with growth year after year in the number of transactions sent and received electronically.
Accounts payable has been talking about end-to-end integrated automation for at least 40 years. Today, the technology exists, but resources are limited and end-to-end AP automation is still not standard. Some AP departments have automated pieces of the AP process, but an end-to-end solution should include the ability to capture, integrate, measure, process, store, and access information.
Published By: HPE Intel
Published Date: Feb 17, 2016
Strategies for State, Local, and Education IT Management
View this webinar to learn about how the explosive growth of data calls for new approaches from IT management. You'll hear from a panel of state, local, and education IT decision makers how increasing scale and complexity of data collection and storage are challenging their departments to adapt.
Mark Meyers is the CTO and DIS Director of the state of Arkansas
Dr. Paul Kim is the CTO and Assistant Dean of the Graduate School Education at Stanford University
Leo Leung is the VP of Corporate Marketing at Scality
Bob Schaar is the Segment Solutions Leader for SLED and SMB at Hewlett Parckard Enterprise
Wyatt Kash is the VP of Content Strategy at Fedscoop
Published By: BlackLine
Published Date: Feb 17, 2016
Many senior finance executives want their department to play a more strategic role in the management and operations of their company. They believe there is value in shifting their focus from processing transactions to higher-value functions in order to be able to make more substantial contributions to the success of the organization. Continuous accounting can serve as the foundation for transforming the role of the department.
An FCW Digital Dialogue
Download this Digital Dialogue from Federal Computer Week to learn how agencies like the General Services Administration and Department of Homeland Security are using the cloud to extend their enterprise and foster innovation.
Even with the latest devices, your mobile workforce may not have
what they need to get the job done. Without a strategy to provide them with data and applications, they’re forced to work without them or find workarounds that can compromise security.
Today’s workers are constantly on the move, and IT departments are scrambling to keep up. Access to email is not enough. You must address the legacy applications that your employees can’t easily access from their mobile devices, knowing that app development can be cost prohibitive and complex. And you have to have a strategy in place to secure and manage every application in use.
The importance of IT has never been greater. Companies are transforming their business models with digital technologies, leveraging emerging mobile and social platforms, and increasingly operating online. All of these developments are powered by IT innovation, while IT departments face challenges meeting the increasing demands of the business. Complexity in the data center has soared, causing IT administrative costs to skyrocket.
A business can only go as far and as fast as the information that
Almost every part of a successful business relies on information being available to the right people at the right time. Nevertheless, information flow is hindered when business processes are outdated, inefficient and inflexible. And overcoming these obstacles has traditionally been left to overwhelmed IT departments.
When driving any major change within an organization, strategy and execution are intrinsic to a project’s success. Nevertheless, closing the gap between strategy and execution remains a challenge for many organizations, as explored in a recent Process Excellence Network report: “Shift Business Excellence Into High Gear: Drive Strategic Performance Through Process
Excellence.” Companies tend to focus more on execution than strategy for quick results, instead of taking the time needed to understand the parts that make up the whole, so the right execution plan can be put in place to deliver the best outcomes.
A large part of closing this gap is understanding that business operations don’t fit neatly within the traditional organizational hierarchy. Business processes are often messy, collaborative
efforts that span people, departments and systems, making them difficult to manage within a hierarchical structure. Business process management (BPM) helps by redefining an
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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