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peer peer support

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Published By: Jive Software     Published Date: Feb 24, 2014
Want to rein in support costs without sacrificing service quality and customer satisfaction? You can. New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.
Tags : 
jive, customer service, customer service costs, spend management, customer service communities, social business, social business services, peer-to-peer support, call deflection, productivity, collaboration, integration, it management
    
Jive Software
Published By: Oracle     Published Date: Nov 13, 2013
Investing in the creation of a Transformational State of Knowledge builds a defensible advantage in delivering great customer experiences. There are 3 capabilities your company will need to be successful.
Tags : 
zenithoptimedia, oracle, transformational knowledge, single knowledge base, consumer-empowered market, customer advocacy, social support, innovation communities, peer-to-peer support, service costs, social knowledge, sustainable growth, profitability, driving customer acquisition, customer retention, operational efficiency
    
Oracle
Published By: Oracle     Published Date: Nov 01, 2013
Investing in the creation of a Transformational State of Knowledge builds a defensible advantage in delivering great customer experiences. There are 3 capabilities your company will need to be successful.
Tags : 
zenithoptimedia, oracle, transformational knowledge, single knowledge base, consumer-empowered market, customer advocacy, social support, innovation communities, peer-to-peer support, service costs, social knowledge, sustainable growth, profitability, driving customer acquisition, customer retention, operational efficiency, infrastructure
    
Oracle
Published By: Webroot UK     Published Date: Feb 04, 2013
This case study describes how one of the UK’s leading charities used the Webroot® Web Security Service to resolve problems with its existing Web security solution, which revolved mainly around administration and reporting. In addition, since the vast majority of Scope’s workers are mobile the organization needed a solution to protect them.
Tags : 
scope charity, disabled, services, opportunities, complex, support, peer-to-peer suppot, education and learning, short-breaks, residential care, supported employment
    
Webroot UK
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