Advanced service management platforms help reduce costs, enhance ITSM performance and give employees access to the IT they need. Find out how we helped a global law firm implement a state-of-the-art ServiceNow platform.
Read this story to understand:
• what benefits advanced ITSM platforms can deliver
• how to decide on your preferred platform
• how to ensure a fast, efficient, low-risk implementation
• five key principles to guide your transformation.
Rapidly changing business models are driving fresh interest in zero-based cost management.
Read this insight to discover:
• the potential benefits of zero-based budgeting
• how to avoid key mistakes associated with this budgeting approach
• five principles to apply to create the conditions for zero-based success.
Some would have you believe that ITIL® is on its way out. That it’s no longer relevant in
today’s fast-paced digital environment.
But ITIL still holds many timeless truths. As a set of best practice recommendations, ITIL
provides a solid foundation and a common language for IT service management (ITSM)
in these rapidly changing times.
The problems arise when ITIL is seen as dogma. If you apply it too literally—as rules to
follow, instead of recommendations to consider—ITIL will slow you down. You’re left
struggling to keep up with ever-increasing user demands, not to mention your enterprise’s
need to modernize and digitally transform.
If you suspect ITIL is slowing you down, read on to uncover the seven ways ITIL has
commonly been misapplied—and gain guidance on how you can go faster, while still
upholding ITIL principles.
Published By: DocuSign
Published Date: Apr 24, 2018
At DocuSign, we understand that deploying new technology and processes in your organization can be a challenge. Based on our
experience with on-boarding real estate offices across the country, we have found that there are several key factors that contribute
to successful deployment and adoption. Within this guide, we have outlined critical change management principles and supporting
materials that will help you successfully manage your organizations transition to DocuSign.
Published By: Optymyze
Published Date: Feb 05, 2018
Quota planning is a big concern for sales organizations. Although decades of practice have brought the process closer to a science many companies still struggle to ensure a consistent attainment of corporate goals. This guide will help you decide on the sales quota management approach that best suits your business and get you up to speed with:
• the four key principles of effective quota management;
• the five stages to successful quota planning;
• best practices, takeaways in sales operations, and much more.
Download your free copy!
With over 2,200 employees in 11 countries worldwide, SolarWinds’ rapid growth has earned it a place in the Forbes list of the top ten fastest growing technology companies. Their mission is to provide software that makes IT professionals’ jobs easier giving them tools to solve IT management problems of all kinds. Great service and real value are at the heart of their approach. SolarWinds puts users first and refuses to inflate the prices of its cutting edge, corporategrade products. These principles have brought them 250,000+ customers worldwide and a continuing path of growth and profit.
Deploy Business Intelligence in Days, Not Months.
Fastest Implementation Time -Up and running in 24 days compared to 78 on average (300% faster).
? Ease of Use - Top to bottom, Looker is easier
? User Adoption - More data lovers switch to Looker
Deploying a new BI platform doesn’t have to be a long, painful process anymore. See how 21 leading BI vendors compare in terms of overall user satisfaction for implementation
-Download the Report >>
A visual infographic highlighting the five architectural principles of developing the Next Generation Data Center (NGDC), including scale-out, guaranteed performance, automated management, data assurance, and global efficiencies. This infographic typically accompanies the white paper, Designing the Next Generation Data Center, which is more in-depth account of the 5 principles.
Whilst the FSI sector races to implement cutting-edge technologies such as AI, blockchain and automation, there are no mutually agreed upon set of best practices to implement these technologies. As a result, organisations are using their own blend
of strategic initiatives and company culture to drive innovation, with varying levels of success. To help, this article features advice from five of the leading experts in the FSI and technology sector today.
Several of the most visible tactics to kick-start innovation in FSI organisations include launching innovation or incubation centres, launching hackathons, partnering with or acquiring start-ups, venture investment or simply trying to develop solutions in house. Whilst each of these approaches has potential, there is a risk that organisations fall into the trap of innovation theatre, in other words, failing to effectively integrate cutting edge technology into key business functions.
New technology and requirements for work in the digital workplace is driving new demand for enterprise content management solutions. Cloud and Mobile have forced companies to rethink how they access and interact with content. ECM has a rich history, evolving over time to meet the new demands for working with content. This short video will show you how ECM has evolved over time and where it is going. Learn how ECM is transforming and how companies are applying traditional ECM principles combined with new ECM capabilities to put business content to work for them in today’s cognitive era.
Agile methods have proven effective for software development and have grown in popularity across a number of software disciplines. Agile methods build capabilities using an iterative approach, as opposed to traditional approaches where requirements are defined early and designs are completed in full before a single line of code is written. Agile incrementally defines requirements with priorities, partial component designs and working systems that evolve through iterations called sprints.
The question remains, however: Do the 12 agile principles apply to more than just software? Agile principles are in line with lean management’s approach. Given that, it seems as though agile principles should directly apply beyond software development. However, the answer is not straightforward, because differences between software and physical components affect how agile is applied. Let’s explore how agile can be applied in light of these differences.
"Integrated Threat Management for Dummies lays the foundation for effective tools and techniques that work together to counter today's advanced threats.
Read the ebook to learn:
The principles of attack prevention
How security tools work together to protect an organization
IBM's tools for prevention, detection, and response"
In the early 2000s, two vastly different businesses—baseball and field service management—began to use advanced statistical analysis to gain an advantage over their competitors. They both revolutionized their respective fields by using statistical knowledge to improve performance. The new approach replaced old models and methods and attained shockingly good results as both set new standards for their respective industries.
In this white paper, you will learn the general concepts behind predictive analytics and how they can be applied to a field service organization. The paper will cover the basic metrics that should be tracked, the use of performance pattern profiles, and how these principles can predict future events.
This paper will explore the potential of applying business performance management (BPM) principles to advance document performance management (DPM) in a way that enables organizations to reduce costs; better manage documents as vital strategic, ?nancial and information assets; and secure positive returns on investments from outsourcing. An example of this approach — spotlighted later in this paper — is MAX, a document performance management system that enables companies to more effectively manage their document processes and outsourcing service providers.
The framework presented here is a way to avoid data dysfunction via a coordinated and well-planned governance initiative. These initiatives require two elements related to the creation and management of data:
• The business inputs to data strategy decisions via a policy
• The technology levers needed to monitor production data
based on the policies.
Collectively, data governance artifacts (policies, guiding principles and operating procedures) give notice to all stakeholders and let them know, “We value our data as an asset in this organization, and this is how we manage it.”
The relationship between an organization's information-handling practices and the impact those practices have on its ability to respond to electronic discovery is recognized in the Electronic Discovery Reference Model (EDRM). But the EDRM falls short of describing standards or best practices that can be applied to the complex issues surrounding the creation, management, and governance of electronic information. ARMA International's Generally Accepted Record-keeping Principles and its information Governance Maturity Model are designed specifically to provide a scalable, broadly applicable framework to address these issues.
In this how-to guide we lay out the key tactics for getting non-HR leaders to support HR’s talent management agenda. We outline five big principles of persuasion followed by five big tactics specific to communicating the value of strategic talent management.
70% of data center outages are directly attributable to human error according to the Uptime Institute’s analysis of their “abnormal incident” reporting (AIR) database1. This figure highlights the critical importance of having an effective operations and maintenance (O&M) program. This paper describes unique management principles and provides a comprehensive, high-level overview of the necessary program elements for operating a mission critical facility efficiently and reliably throughout its life cycle. Practical management tips and advice are also given.
Be guided on what the best practices are, offering strategies, actionable tactics, and examples of enterprises on the cutting edge so your organization won't have an overabundance of options when working with partners and customers.
With so much talk about big data and the possibilities it can offer, the truth behind what big data is—and what it can do for businesses—can be hard to determine. However, according to Dr. Barry Devlin of 9sight Consulting, the truth behind all the talk is not hard to see, provided that organizations are willing to return to the principles of good data management processes.
According to Dr. Devlin’s white paper “The Big Data Zoo—Taming the Beasts”, data is still data, whether big or small. It needs to be managed effectively if organizations want to be gain value from it. Although big data may present special challenges for IT organizations, the principles of data management haven’t changed.
Read this excerpt from James Taylor's new book, "Decision Management Systems: A Practical Guide to Using Business Rules and Predictive Analytics" to discover the guiding principles for building decision management systems.
Databases and information management systems let you describe, categorize, store, modify and analyze data. What if you could do the same with decisions? Your systems could learn from previous choices and manipulate them to fit new parameters to intelligently mold future decisions made by executives, everyday business users and even your systems to optimize outcomes. Read this a specially selected excerpt from James Taylor's new book, "Decision Management Systems: A Practical Guide to Using Business Rules and Predictive Analytics" to discover the guiding principles for building decision management systems that can help your organization differentiate itself from the competition at virtually every decision point.
Download this free report to explore the potential of applying business performance management principles to advance document performance management to reduce costs; better manage documents as vital strategic, financial and information assets; and secure positive returns on investments from outsourcing. Learn more today!
Email archiving is emerging as a critical new IT application for managing email. For legal discovery, storage management, and regulatory compliance, email archiving provides important benefits that cannot be achieved with native email applications. The purpose of this “Email Archiving 101” paper is to provide a basic introduction to email archiving and explain how it benefits management of the email application server. The leading enterprise email application is Microsoft® Exchange Server, and this paper is geared toward this application; however, the principles discussed apply to all messaging applications.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
Data Centre Dynamics Ltd.
102-108 Clifton Street
London EC2A 4HW