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Results 1 - 25 of 2585Sort Results By: Published Date | Title | Company Name
Published By: Genesys     Published Date: Jun 19, 2019
Contact centers often pool agents into large groups of generalists to distribute work evenly. Skills-based routing takes this a step further with specialized groups. But neither approach scales properly to identify all opportunities and drive business outcomes on each interaction. Predictive routing uses artificial intelligence (AI) and machine learning to create balance—meeting targets and giving customers a personalized experience. Read Demystifying AI: Creating an AI partnership that maximizes business results to learn how predictive routing systematically: Evaluates historical and real-time data to make predictions; Makes the best customer-agent match to drive desired outcomes; Keeps agents engaged and reduces handle times.
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Genesys
Published By: Genesys     Published Date: Jun 19, 2019
Contact center technology plays a major role in the success of your customer experiences and business operations. Having the optimal solutions, infrastructure and provider in place are fundamental to meeting current and future goals and expectations. If you’re struggling with outdated contact center systems that limit channels and customer information, the best path forward is to migrate to a solution that lets you overcome those technology limitations. And the first step is to download this comprehensive checklist to evaluate key solutions and vendor considerations. You’ll learn how to: Identify business goals and outcomes that are most important for your organization Evaluate deployment options based on necessary flexibility and capabilities Understand your technology needs and priorities Assess vendor viability
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Genesys
Published By: Red Hat     Published Date: Jun 19, 2019
Technology has fundamentally changed the way we live. Access to data and information anytime, anywhere is no longer a luxury—it is a requirement, in both our personal and professional lives. For IT organizations, this means pressure has never been greater to deliver higher-quality applications more often, enabling companies to stay relevant and seize digital business opportunities. Cloud-native is an approach to building applications that takes advantage of cloud computing models and DevOps principles to make the delivery of new features and services faster and more flexible. With a cloud-native strategy, organizations can begin the culture, process, and technology changes needed to meet new demands and become an IT organization that can deliver business innovation faster. The following checklist will assess your needs and possible business impacts to help you choose a cloud-native platform that benefits the business, developers, and IT operations team.
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Red Hat
Published By: Evariant     Published Date: Jun 18, 2019
In healthcare, a traditional call center experience can feel much like calling a cable company—detached, dull, frustrating. Personalized engagement is critical to the future of healthcare, but call center agents are often not given the tools to meet consumer expectations. Agents may be limited to a basic set of functions with minimal insights on patient journeys. Download this infographic which highlights the enormous opportunity healthcare providers have to modernize their approach to the call centers.
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Evariant
Published By: pepperjam     Published Date: Jun 18, 2019
Is maintaining the status quo ever really “good enough”? Any business–in any sector–that thinks “good enough” is going to elevate them and allow them to scale, is making a costly mistake. Yet, the fact remains that many marketers are relying on advertising methods and platforms that work just well enough to keep the business going.
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pepperjam
Published By: Workday UK     Published Date: Jun 17, 2019
Looking for a trusted partner for financial management that can help lead your organization today and into the future? Get analysis of the market, key recommendations for evaluating vendors, and more. Download your complimentary copy of the report.
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workday, workforce technology, digital strategy
    
Workday UK
Published By: Darktrace     Published Date: Jun 17, 2019
The City of Las Vegas serves as the legislative body that governs Las Vegas, Nevada. While their network covers 3,000 users, the City of Las Vegas oversees private and sensitive data of both the 600,000 residents and over 42 million tourists per year. With Darktrace's unique ‘immune system’ approach, City of Las Vegas has increased its confidence that sensitive information is protected and secure.
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Darktrace
Published By: Darktrace     Published Date: Jun 17, 2019
The City of Las Vegas serves as the legislative body that governs Las Vegas, Nevada. While their network covers 3,000 users, the City of Las Vegas oversees private and sensitive data of both the 600,000 residents and over 42 million tourists per year. With Darktrace's unique ‘immune system’ approach, City of Las Vegas has increased its confidence that sensitive information is protected and secure.
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Darktrace
Published By: Darktrace     Published Date: Jun 17, 2019
With the safeguarding of intellectual property at the heart of its business model, the media and entertainment sector has learned through experience the necessity of fortifying its cyber defenses. Devastating breaches of industry giants such as Sony, Netflix, and HBO have shown that even the sector’s leading companies cannot defend against cyber threats without a fundamental shift in their security practices.
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Darktrace
Published By: Darktrace     Published Date: Jun 17, 2019
With the safeguarding of intellectual property at the heart of its business model, the media and entertainment sector has learned through experience the necessity of fortifying its cyber defenses. Devastating breaches of industry giants such as Sony, Netflix, and HBO have shown that even the sector’s leading companies cannot defend against cyber threats without a fundamental shift in their security practices.
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Darktrace
Published By: ExpertVoice     Published Date: Jun 17, 2019
Sunwarrior, a leading naturals brand, partnered with ExpertVoice to build product advocacy with influential experts to drive full-price consumer sales. Since 2015, they’ve been working with ExpertVoice to empower industry professionals — sales associates at Fresh Thyme, Sprouts, GNC, Vitamin Shoppe and more — with compelling behind-the-scenes content and exclusive product access to elevate their recommendations — and impact Sunwarrior’s bottom line.
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ExpertVoice
Published By: Workday     Published Date: Jun 14, 2019
Looking for a trusted partner for financial management that can help lead your organization today and into the future? Get analysis of the market, key recommendations for evaluating vendors, and more. Download your complimentary copy of the report.
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finance, workday, workforce technology, digital strategy
    
Workday
Published By: Workday     Published Date: Jun 14, 2019
Looking for a trusted partner for financial management that can help lead your organization today and into the future? Get analysis of the market, key recommendations for evaluating vendors, and more. Download your complimentary copy of the report.
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finance, workday, workforce technology, digital strategy
    
Workday
Published By: Instructure     Published Date: Jun 14, 2019
At Bridge, we know that a big problem facing sales leaders is not being able to onboard or train reps quickly enough to reach targets. In fact, it takes 50% of new reps 6 to 10 months to contribute to quotas. This guide is for sales leaders looking to elevate their teams and realise faster, more effective onboarding from 'Day One'. It helps at every step in the onboarding process, from hiring to providing reps with continuous learning.
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Instructure
Published By: Five9     Published Date: Jun 14, 2019
This paper is designed to help evaluate your current contact center as you consider a move to the cloud. Our goal, as always, is to enable you to deliver exceptional customer experiences, and we are here to assist you at every step as you transition to the cloud.
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Five9
Published By: AWS     Published Date: Jun 11, 2019
Trupanion, a Seattle-based medical insurance provider for cats and dogs, needed to find data insights quickly. With only 1% of pet owners insured, the process of evaluating a claim to approve or deny payment was manual and time-consuming. Building accurate predictive models for decision-making required manpower, time, and technology that the small company simply did not have. DataRobot Cloud, built on AWS, helped Trupanion create an automated method for building data models using machine learning that reduced the time required to process claims from minutes to seconds. Join our webinar to hear how Trupanion transformed itself into an AI-driven organization, with robust data analysis and data science project prototyping that empowered the company to make better decisions and optimize business processes in less time and at a reduced cost. Join our webinar to learn: Why you don’t need to be an expert in data science to create accurate predictive models. How you can build and deploy pr
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AWS
Published By: KPMG     Published Date: Jun 10, 2019
GDPR has prompted banks to re-evaluate their data protection policies. Going beyond pure compliance can help establish consumer trust as a point of differentiation. Read this report to find out: • the ethical challenges and risks arising from the use of customer data • how to start embedding principles for ethical data handling in your organisation • the competitive advantages that come from getting data ethics right.
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KPMG
Published By: KPMG     Published Date: Jun 10, 2019
Forces such as consumerisation, expanding regulatory requirements and the shift to outcome-based pricing are all compelling procurement leaders to re-evaluate strategies. Read this briefing to find out: • the key disruptors shaping the future of procurement • how to develop an agenda to deal with disruption • seven key areas of difference between current and future procurement models • essential questions to inform your strategic thinking.
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KPMG
Published By: Google Apigee APAC     Published Date: Jun 10, 2019
Power your APIs with a three-time leader. We’re thrilled to share that Gartner has recognized Apigee as a Leader in the 2018 Magic Quadrant for Full Life Cycle API Management. This year, Apigee was not only positioned furthest on Gartner’s "completeness of vision" axis for the third time running, it was also positioned highest in "ability to execute." Download your complimentary copy of the 2018 Gartner Magic Quadrant for Full Life Cycle API Management. This must-read for IT professionals provides a comprehensive analysis of the API management marketplace and evaluates 22 vendors across 15 essential criteria. What’s inside? Apigee continues to be recognized as a leader in its category APIs are the de facto standard for building and connecting modern applications APIs and API management have become essential to how enterprises deliver applications in and across clouds Apigee’s API management platform can be a key ingredient in running a successful digital business
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Google Apigee APAC
Published By: Schneider Electric     Published Date: Jun 07, 2019
Attracting Investors Webinar: With more than $18 billion in M&A activity in the first half of last year alone, the colocation industry is riding the bubble of rapid growth. Colocation data center providers are being evaluated by a wide range of investors, with varying experience and perspectives. Understanding the evaluation criteria is a critical competency for attracting the right type of investor and investment to your colocation business. Steve Wallage, Managing Director of Broad Group Consulting, has led more than 30 due diligence projects and will discuss specific areas of focus including assessment of financials, management, customers, business plan, competitive positioning and future strategy and exit. By attending this presentation colocation providers will: Hear how investors are assessing colocation providers Understand different types of investor strategy and positioning Explore actual case studies –success stories as well as examples where investors walked away Walk away with a greater understanding of how to not only attract investment, but the right type of investor to propel their business growth
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investors, schneider electric, - colocation provider, attracting investors, colo data center
    
Schneider Electric
Published By: Schneider Electric     Published Date: Jun 07, 2019
Volverse más eficiente y más confinable.Para llevar ventaja sobre la evolución de los centros de datos, las empresas necesitan considerar el monitoreo remoto digital. Este informe explica cómo el monitoreo remoto digital afectará estas áreas: • Mejoras en el costo y el rendimiento de sistemas integrados • Ciberseguridad • Computación en la nube • Análisis de macrodatos • Computación móvil • Aprendizaje automático • Automatización para rendimiento laboral.
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ciberseguridad, computación móvil, colocación
    
Schneider Electric
Published By: AWS     Published Date: Jun 07, 2019
With more data to analyze than ever before, companies are finding new ways to quickly find meaning in their data with artificial intelligence (AI). Natural Language Generation (NLG) technologies deployed on Amazon Web Services (AWS) can enable organizations to free their employees from manual data analysis and interpretation tasks. NLG transforms data into easy-to-understand, data-driven narratives with context and relevance.
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AWS
Published By: AWS     Published Date: Jun 07, 2019
Add more value to your business Independent Software Vendors (ISVs) are turning to the cloud to modernize their applications and get rid of their commercial database dependencies to improve application performance, lower total cost of ownership (TCO), and reach new customers. DB Best delivers the established processes and technology ISVs need to accelerate the modernization of applications still running on commercial databases to Amazon Aurora. This enables your customers to quickly get up-and-running on the cloud and drive greater business value through Amazon Web Services (AWS). View the webinar to learn how DB Best and AWS enable you to accelerate every stage of your application modernization journey – from evaluating the right migration path for your application, to following a proven and repeatable database migration process, to driving growth and reaching more customers.
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AWS
Published By: Forcepoint     Published Date: Jun 06, 2019
In today’s average large enterprise, more than 1,000 cloud applications may be in use—whether sanctioned or unsanctioned by IT. But traditional security technologies can’t adequately address the inevitable security and compliance challenges that follow. The Cloud Access Security Broker (CASB) is an emerging security technology that specifically addresses the data protection challenges and other associated threats that come with the cloud. Based on results from an in-depth survey of decisions makers and influencers with CASB deployment experience, this Osterman Research whitepaper: Analyzes the core drivers behind CASB adoptions Provides guidance in how to demonstrate need for CASB technology in a particular organization Identifies features and functionality to consider when evaluating CASB solutions
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Forcepoint
Published By: Forcepoint     Published Date: Jun 06, 2019
Office 365, Salesforce, and other cloud apps deliver a boost in employee productivity, but this benefit comes at a price. Once data moves outside an enterprise, security teams lose visibility and control into how it’s accessed and used. There is also the risk of unsanctioned apps or Shadow IT – the cloud apps setup and managed outside of IT that they have no visibility of; all this leaves an organization having to manage up to 1,000 cloud apps*.  Deploying a CASB solution can help you discover and assess risk from unsanctioned cloud apps and control sanctioned cloud app use. Through a hands-on evaluation, ESG discovered that Forcepoint CASB: Reduces threat response times Grants visibility and context into user activity Controls user access to cloud apps from different locations/devices Read the ESG evaluation for rare insight into Forcepoint CASB by a respected third-party analyst.
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Forcepoint
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