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employee experience

Results 1 - 25 of 263Sort Results By: Published Date | Title | Company Name
Published By: Dell EMC     Published Date: Nov 19, 2019
65% of European CEOs are under significant pressure to deliver on their digital transformation (DX) strategies. Creating a digital platform with an intelligent core is key to success. The digital platform is defined as an integrated, enterprise wide technology architecture that enables the seamless flow of data across every single business application, system and application. It is intelligent, agile, trusted and orchestrated, and enables great customer and employee experience. IDC predicts that over the next decade 75% of organisations will have transformed into digital-native enterprises, while 25% of businesses will struggle. This transformation is challenging, and 59% of organisations are stuck on this journey. Significant technology modernisation is required to succeed.
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Dell EMC
Published By: Workday     Published Date: Nov 12, 2019
Now more than ever, it's critical to keep employees engaged and happy at every stage of their journey. The right technology gives you the tools to make that happen. View this infographic to see how a complete approach to employee engagement – from recruiting and hiring to onboarding and career development – helps create a winning experience.
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workday, workforce technology, digital strategy
    
Workday
Published By: Workday UK     Published Date: Nov 12, 2019
Now more than ever, it's critical to keep employees engaged and happy at every stage of their journey. The right technology gives you the tools to make that happen. View this infographic to see how a complete approach to employee engagement – from recruiting and hiring to onboarding and career development – helps create a winning experience.
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workday, workforce technology, digital strategy
    
Workday UK
Published By: Workday     Published Date: Nov 12, 2019
Now more than ever, it's critical to keep employees engaged and happy at every stage of their journey. The right technology gives you the tools to make that happen. View this infographic to see how a complete approach to employee engagement – from recruiting and hiring to onboarding and career development – helps create a winning experience.
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workday, workforce technology, digital strategy
    
Workday
Published By: ttec     Published Date: Nov 08, 2019
Today’s most successful brands blend Artificial Intelligence (AI) and automation with human intelligence (HUMINT) to augment their customer and employee experience strategies in the contact center – and as a result, they’re winning over customers. While some tasks are perfect for automation – think about those mundane, repetitive, low-value actions – the truth is, AI simply cannot replicate the “human touch.” Understanding the strengths of each kind of intelligence (AI + HUMIT), and using them to cooperatively deliver exceptional employee and customer experiences is a pivotal competitive differentiator for brands. These leading brands agree there are four specific ways to drive the greatest outcomes – and we go into detail about them in all our Contact Center Collaborative Intelligence strategy guide.
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ttec
Published By: KPMG     Published Date: Nov 06, 2019
KPMG’s UK Customer Experience Excellence (CEE) report identifies and ranks the top 100 brands of the year – and the results for 2019 are in! David Conway, Director, KPMG Nunwood, shares stories of some of the remarkable brands appearing in this year’s table. Listen to this webinar now to discover: • What key trends are shaping organisations’ drive to achieve customer experience excellence • How to use employee and customer experience strategies to drive growth • How leading brands are optimising their management systems, culture and journeys to unlock superior performance • How your organisation can improve its position in the CEE table.
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KPMG
Published By: Achievers     Published Date: Nov 06, 2019
Employee engagement is not a trend. Businesses that don’t address engagement, that fail to actively – and urgently – engage their employees risk being left far, far, behind. Current methods of increasing employee engagement aren’t working—or, rather, aren’t working fast enough. But wait, what exactly is engagement, and how does it differ from culture or the employee experience? This ebook uncovers what defines engagement and how it looks from different employee perspectives. Learn what it takes to create an agile approach to engagement – before it’s too late
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Achievers
Published By: Achievers     Published Date: Nov 06, 2019
People work better when they are recognized for their time and effort. Many CEOs and HR leaders believe that creating a better culture for employees, with regular feedback and recognition, should be a top priority if their organizations want to experience better business results overall. In this eBook co-authored by Talent Culture, “Recognition Culture: The MVP of Employee Experience,” we explore the importance of recognition in establishing and maintaining a desirable company culture. Be it bonuses, awards, rewards, a virtual gold star, or a simple shout out on social media, fostering a culture of recognition drives higher levels of engagement, which translates into improved performance and better results. Download now
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Achievers
Published By: Corrigo     Published Date: Nov 01, 2019
Think about all the ways your life today is different than it was ten years ago. Think about how you shop, how you get around, how you plan travel, and how you stay in touch. So many things that used to be a hassle are now almost effortless. If your life feels different, it’s because you’re living in a new era – what experts are calling the 4th Industrial Revolution. You’ve probably heard some of the more catch-phrased components – big data, artificial intelligence, deep analytics. Some of these still seem like science fiction, but they are very real, very active, and crucial parts of what we at Corrigo call the Intelligence Economy. In the Intelligence Economy, data is collected, crunched, and activated to solve problems and create greater value for customers, partners, and employees. It’s the information, insights, and automations that enhance experiences, predict needs, strengthen connections, and deliver the right info or action at the right time, in the right way. And the Intellig
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Corrigo
Published By: Dell EMC EMEA     Published Date: Oct 31, 2019
Gone are the days when IT operated in a dark, back-office environment, where they had little to no impact on the business or the employees they serve. IT leaders now see themselves as fundamental pillars of the business, moving from simple IT operation to the more complex IT orchestration, where they are actively serving business needs. Whether that need is to improve employee productivity or enhance customer experience, IT is at the forefront. When it comes to enabling employees with new devices, IT leaders are embracing new, innovative strategies for device deployment to increase automation, improve self-service, and enhance their capacity for innovation. The best part? The technology and processes involved with this change are now mature enough to support this shift. If your organization is considering changing its device deployment strategy in the next five years, it’s time to revise that timeline, because the change is now necessary. Learn more about Dell solutions powered by In
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Dell EMC EMEA
Published By: Adobe     Published Date: Oct 24, 2019
Digital transformation isn’t just about speeding up manual processes. It’s about improving customer and employee experiences. Adobe Document Cloud for Office 365 that includes Adobe Acrobat DC, Adobe Sign, and PDF services, integrates seamlessly with your existing business applications such as Microsoft Office and SharePoint. With this integration, you can convert paper-based processes to compelling digital experiences that impress customers and help employees work and collaborate faster. See how Adobe can help you accomplish more in less time.
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Adobe
Published By: Workday     Published Date: Oct 22, 2019
Data Driven One system for HR can help you boost employee engagement, analyze data more easily, and monitor and ensure diversity. How does it work? It’s all in the data. Read this report to learn today’s HR trends and how you can use data to improve every aspect of the employee experience.
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Workday
Published By: Sift     Published Date: Oct 16, 2019
"In today’s digital landscape, balancing user experience with customer safety has never been more important -- or more difficult. By surveying 500 employees responsible for fighting fraud, Sift found that 77% prioritize delivering a frictionless experience, but nearly as many say fraud prevention blocks this goal. The answer isn’t additional fraud prevention. Businesses must adopt a Digital Trust & Safety approach, strategically aligning risk and revenue decisions supported by sophisticated processes and technology. How can you optimize your business strategies for the challenges and opportunities of the digital world? Read This Guide To Find Out How to move beyond reactive fraud-fighting strategies and deliver excellent customer experiences without compromising safety The 4 qualities of a Digital Trust & Safety organization A step-by-step guide to help you evolve to Digital Trust & Safety Why the time for Digital Trust & Safety is now "
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Sift
Published By: InMoment     Published Date: Oct 14, 2019
R O I : T H E H O LY GRAIL OF CX Return on Investment (ROI) is the holy grail of customer (CX), employee (EX) and market (MX) experiences. Every practitioner wants to prove it’s real, but the quest to find it can be fraught with peril and, in the end, many businesses end up believing it’s completely fictional. This ebook will delve into the mysteries of the financial impact of experience programs and how you can implement and measure experience initiatives designed to deliver ROI. Why is the ROI of experiences so hard to establish? The answer is twofold: 1. ROI is not a single number; it’s wide-ranging and can be found in any part of the enterprise. 2. Many businesses focus too much on the end goal (ROI), but fail to establish a program with the necessary elements required for success.
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InMoment
Published By: Kazoo     Published Date: Oct 11, 2019
Are you ready for a new Recognition & Rewards Platform? Recognition and rewards are an integral part of your company’s employee experience and engagement levels. To determine whether an HR technology provider is the right fit for your organization, we recommend asking questions that address the various components of recognition and rewards, as well as background on the provider’s company and technology. Download our buyers guide for the five major areas you'll need to cover before making a purchase, including: The business value and ROI of recognition & rewards Identifying your need and specific goals for an employee experience program Key questions to ask engagement platform vendors A decision checklist and a detailed comparison sheet Two budgeting exercises to justify your investment
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Kazoo
Published By: OC Tanner     Published Date: Oct 10, 2019
Improving workplace culture is an ongoing priority for most organizations. But company culture can be an ever-moving target, and the modern workforce evolves every day. Not getting culture right can lead to time and resources spent on initiatives that don’t have an impact or improve the employee experience. Brand new research from the 2020 Global Culture Report* shows 5 new insights about workplace culture that most organizations miss but need to know about.
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OC Tanner
Published By: Citrix     Published Date: Oct 09, 2019
An alarming 2019 study suggested that workplaces in the region have exhausted staff morale with negative impacts on productivity. In this report, top technology leaders in Australia address some of the "employee experience" challenges they the face and how they aim to tailor systems around ways of working to drive better engagement and productivity. The EIU's own survey results show that while leadership and management still set the tone for workers in the region, they value flexible-working policies and technology available to employees more than global peers.
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Citrix
Published By: Workday APAC     Published Date: Oct 07, 2019
Realising that engaged and motivated employees are the key to providing that customer experience, MGM Resorts looked for the best partner to help make that possible, and they found Workday.
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Workday APAC
Published By: Workday APAC     Published Date: Oct 07, 2019
Realising that engaged and motivated employees are the key to providing that customer experience, MGM Resorts looked for the best partner to help make that possible, and they found Workday.
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Workday APAC
Published By: Kinaxis     Published Date: Oct 07, 2019
Leaders of European businesses take improvement of the employee experience very seriously. It is a matter of senior management discussion at the vast majority of organisations surveyed by The Economist Intelligence Unit, and many ascribe it strategic importance. The reason: a growing understanding that, more than individual factors, it is the totality of an employee’s experience with the organisation, from recruitment to departure and even beyond, that influences their contribution to its success.
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Kinaxis
Published By: Adobe     Published Date: Sep 23, 2019
IDC surveyed users of Adobe Experience Manager Sites and found substantial ROI WHY SHOULD THE TARGET AUDIENCE CARE? A modern digital experience management platform is essential for any organization hoping to make digital experience delivery a core competency. SUPPORTING CONCEPTS: According to IDC's analysis, AEM Sites enables organizations to realize on average annual business value of $3.92 million per organization over three years and a 348% three-year ROI by: — Making the creation and delivery of digital experiences more consistent and streamlined and accelerating time to market for new experiences — Empowering - and increasing the productivity of - employees responsible for digital experiences — Improving the digital customer experiences organizations deliver, thereby increasing engagement levels and generating additional business
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Adobe
Published By: NICE inContact     Published Date: Sep 18, 2019
Artificial Intelligence (AI) is arguably the greatest untapped resource to transform customer and business outcomes. The impact of this technology on customer experience, employee efficiency and profits is truly transformational—especially for contact centers. Companies must adapt in today’s era of constant digital disruption, but that doesn’t necessarily mean exhaustive technology shifts. Small, practical investments in AI present little risk and offer significant returns. Learn about the ROI of CX transformation in AI for CX: Practical Investments, Proven Return. More than a trend, AI is a customer experience transformation that you can’t afford to ignore. Discover the practical investments in AI that your contact center must consider today — and the truly significant returns on the horizon
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NICE inContact
Published By: SAP EMEA Global     Published Date: Sep 13, 2019
Managing employee experiences is not about pinpointing a single event or moment. People leaders need the ability to collect feedback at every moment that matters and take action to close experience gaps. With Employee Experience Management solutions from SAP, you can use a wide range of employee listening mechanisms across a variety of engagement channels to create a “digital open door.”
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SAP EMEA Global
Published By: SAP EMEA Global     Published Date: Sep 13, 2019
Questions posed by: SAP SuccessFactors Answers by Lisa Rowan, Research Vice President, HR, Talent, and Learning Strategies
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SAP EMEA Global
Published By: VMware     Published Date: Sep 12, 2019
Digital transformation, through innovative customer experiences, is shaping the way organizations compete. Yet beyond introducing new technologies, winning businesses are vying for the best talent, leading to a rise in improving the digital employee experience, according to a new global survey.
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VMware
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