As companies increasingly recognize the business implications and
actionable benefits of AI, the question becomes: How will you use AI for your
Thanks to the Cogito platform based on AI algorithms, organizations can
effectively support and improve unstructured information management and
text analytics in order to:
Leverage all information, combining internal knowledge with other
information sources to extract relevant data
Provide effective and real-time insight on strategic initiatives, partners and
any third parties
Mitigate and even completely avoid risks for operations, reputation, etc.
through information analysis and monitoring
Know what competitors are doing and intercept market trends
Implement automation for the broader, more complex set of processes that
Free up teams to focus on more creative or critical activities inside the
See the entire business through a different perspective
Robotic Process Automation (RPA) is helping
companies reduce costs and improve on quality and
productivity by automating some of their most time
consuming, rule-based and replicable business
processes. RPA is especially effective in the banking
and insurance sector where it brings speed and
efficiency to customer service and compliance.
Based on artificial intelligence algorithms, Expert
System’s Cogito cognitive technology enables an
automatic, human-like understanding of the content of
text documents. Applied to RPA, Cogito adds greater
business value and ROI for both repetitive and
complex information-intensive processes.
Using Cogito, companies can expect up to 53%
savings on activities such as FTEs and warranty
management, and cost reductions of 30 to 60% for
email management and quote processing, etc.
Published By: CheckMarx
Published Date: Apr 03, 2019
In the early years of software development, you would often design it, build it, and
only then think about how to secure it.
This was arguably fine in the days of monolithic applications and closed networks,
when good perimeter-based protection and effective identity and access management
would get you a long way towards minimising the risk. In today’s highly connected,
API-driven application environments, however, any given software component or
service can be invoked and potentially abused in so many different ways. Add to this
the increasing pace of change through iterative ‘DevOps-style’ delivery and ever-faster
release cycles, and many understandably assert that security management and
assurance nowadays needs to be an ongoing and embedded part of the development
and delivery process.
Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service.
In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance.
Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time.
Read the case study to learn how Comdata:
Order management inefficiencies can cause a lot of headaches for today’s supply chain leaders — particularly those focused on customer fulfillment. This guidebook explores why digital optimization is an effective strategy for navigating these challenges, and examines the benefits that an AI-driven automated order management solution can bring, including:
• Increased order processing speed & accuracy
• Enhanced visibility, mobility & collaboration
• Improved customer satisfaction & future business opportunities
The combination of legislation, market dynamics, and increasingly sophisticated risk management strategies requires you to be proactive in detecting risks like fraud quicker and more effectively.
Dynamic detection systems need to adapt to evolving compliance regulations, scale to deal with growing transaction volumes, detect sophisticated risk specific patterns, and reduce false-positives. TIBCO's Risk Management Accelerator uses a combination of predictive analytics, streaming analytics, and business process management to deliver a powerful and cost-effective system for detecting anomalies.
Download this solution brief to learn more.
What's in the white paper?
Great customer service hinges on efficient order fulfillment — especially the initial processing of a customer’s order. With thousands of sales orders coming into most large organizations monthly, this mission-critical process can demand a significant portion of customer service representatives’ (CSRs') time and attention in the quest for near-perfect input accuracy and order fulfillment.
But such intensive personnel support isn’t necessary for effective order processing. Great customer service doesn’t have to be cumbersome. Sales order automation can transform customer service and operations which provide quantifiable benefits to the organization.
Automation provides an opportunity to improve order management by:
• Reducing error rates and decreasing costs per order
• Improving process transparency from receipt to archival
• Reducing reshipping and inventory problems
Published By: DigiCert
Published Date: Jun 19, 2018
Your organization’s websites are some of its most valuable assets. But they are vulnerable to security issues and criminal attacks. Fortunately, many of these problems are preventable with effective, integrated website security management.
For ecommerce sites, you can calculate the cost of downtime in terms of lost revenue. You can add to this the considerable cost of remediation, and beyond this, the damage to customer confidence and trust that may be intangible but will be significant. Even when there are no security issues, inefficient processes result in deployment of additional resource that drives up cost.
This article explains why in comparison to the above costs, investing in security management, particularly across SSL/TLS Certificate management, can be a highly efficient and cost effective measure to take.
Published By: Optymyze
Published Date: Feb 05, 2018
Sales compensation has the potential to be the most effective and responsive aspect of sales performance management. It can lead to:
• greater process efficiencies
• increased sales and profitability
• greater retention of salespeople.
A well-designed sales compensation process can help the organization reap tremendous financial benefits. It further contributes to creating a company culture characterized by high productivity, team pride, and easy, dependable communication between management and sales teams.
Download this guide to find out the true value of sales compensation management.
Longi Engineering, a leading Microsoft SharePoint partner, was engaged to assist a leading Performing Arts Center in implementing an organizational SharePoint intranet to allow them to increase employee collaboration, automate previously manual processes and collaborate more effectively. The organization faced numerous challenges such as document management, legal contract workflow, records retention and labor intensive/error prone manual processes.
Best-in-class firms have realized that budgeting, planning and reporting can't ALL be done with Excel.
And running a successful business starts with effective planning and performance management, and the data you generate during these critical processes is among the most important and sensitive in your organization. A miscalculation, oversight, or a security breach could be financially devastating.
By recognizing the 5 signs of Excel abuse, and making the necessary changes, best-in-class organizations can:
-streamline planning and performance management
-keep sensitive data secure
-significantly reduce the potential for human error
Work has evolved, so performance management should follow. SuccessFactors partnered with PwC to develop a paper that helps companies assess their PM programs and make PM more effective. Rethinking your performance management program addresses:
• The critical importance of having separate but integrated processes to accurately assess past performance and to provide continuous coaching for the future
• Techniques for embedding user-friendly social and mobile performance tools that reflect the real rhythm of the business
• The pivotal role of HR to evaluate and evolve PM processes
Our proven tips on how to adjust and nurture PM processes are food for thought as many managers and employees focus on the business of making 2014 a successful year.
Published By: Intralinks
Published Date: Jan 16, 2015
The increased mobility of the workforce is changing the way we work. Business users want the flexibility to share and collaborate on content that drives their business while IT needs to ensure the security of that data, no matter where it goes. An effective enterprise collaboration solution must consider people, processes and technologies to be effective, but where to begin?
This comprehensive Buyer’s Guide offers guidance on how to develop your organization’s requirements with regard to:
Risk management – avoiding data breaches and loss of information that can result in non-compliance
Business productivity - allowing for secure collaboration while enabling teams to work anywhere on any device
IT efficiency - supporting the full breadth of external business content requirements while integrating with existing applications and protocols
This Buyer’s Guide offers a holistic approach for your evaluation process by examining the granular aspects of enterprise file sharing, as well as i
This analyst report provides guidelines for how to plan an effective Enterprise Asset Management strategy, including maturity levels, processes, and technologies in context of IT Asset Management advances. The paper was developed by Enterprise Management Associates - an IT Analyst firm.
Dramatic shifts in workplace norms as a result of remote sales teams are now a reality, as field-based personnel perform so many vital selling and strategic account management business functions, more effectively armed with tablets than ever before. Aberdeen research conducted for Sales Performance Management 2012: How the Best-in-Class Optimize the Front Line to Grow the Bottom Line (December 2011), shows that 60% of companies’ sales team members are primarily remote workers. Indeed, in Aberdeen research for Mobile HCM: Workforce and Talent Management on the Move (June 2010), 57% of respondents who track the impact of their mobile recruiting efforts report improved quality and/or size of their talent pool as a result of their work. Does attracting and retaining a quality sales force thus require corporate technologies and processes that are influenced by consumer trends and cultural sea changes? Moreover, are there benefits to enterprises that enable their sales team to work remotely?
Be guided on what the best practices are, offering strategies, actionable tactics, and examples of enterprises on the cutting edge so your organization won't have an overabundance of options when working with partners and customers.
The next generation of talent management practices and solutions will largely be driven by economic evolution, demographic changes, and technology advancements. These factors are dramatically influencing the way people work, the way companies are organized, and the way talent is managed. Current business and talent management processes and technology must evolve to effectively deliver business value over the next few years. This paper explores how current business and talent management processes and technology must evolve in order to effectively deliver business value in the next 5 to 10 years. The research presented in this paper is supported by interviews with thought leaders in talent management, including practitioners, academics, and technologists from around the globe.
This analyst report provides guidelines for how to plan an effective Enterprise Asset Management strategy, including maturity levels, processes, and technologies in context of IT Asset Management advances.
Published By: Genesys
Published Date: Oct 16, 2013
Presumably, service-oriented businesses already have customer relationship management (CRM) and business process management (BPM) systems in place that create workflows and processes. However, traditional systems aren't enough - they often result in blind spots in the completion of work processes.
To meet the increasing demands of customers in today's fast-paced marketplace, you need a way to manage these efficiency gaps - to effectively assign work and monitor completion. In other words, you need workload management.
Download this resource to get a more in-depth look at the shortcomings of traditional customer service processes, and learn how enterprise workload management can help you overcome these issues as well as:
• Create a holistic view
• Increase flexibility
• Reduce cost
• And more
Discover how your business can institute an effective management strategy to reduce costs, increase productivity and manage document related risks by outsourcing your document process management function.
Technologies can streamline an existing process (often paper-based in small to medium-size businesses), making the process faster, reviews more effective, goals much clearer, and results easier to track. Leverage more efficient and effective performance and goal management processes in your small to medium-size business by following these FIVE steps.
What is Financial Management Software? Financial management software solutions allow organizations to more effectively and accurately control and manage financial operations throughout the entire business – including across multiple companies, subsidiaries, divisions, countries, and sites. With powerful features and functionality, financial management systems dramatically streamline and enhance the way vital financial data is collected, processed, stored, accessed, and presented to users within, and beyond, the enterprise.
An effective corporate performance management (CPM) solution leverages a unified application for all key business processes, a centralized database ensuring the highest level of data accuracy and consistency, and provides critical decision-making information in real-time. Read this insightful white paper to learn more.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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