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Results 1 - 25 of 312Sort Results By: Published Date | Title | Company Name
Published By: SendBird     Published Date: Nov 14, 2019
Media brands are beginning to see that while their content generates excitement, all of their audience engagement takes place on external platforms. As a result, companies such as Facebook and Twitter control the audience’s experience — and reap the many benefits of hosting conversations and interactions surrounding content they did not create. For customers, this fragmented landscape creates a disjointed user experience because they’re forced to constantly switch between applications and risk missing the action in the process. They use one app to consume content, another app to discuss with friends, and yet another app to chat with the broader community.
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SendBird
Published By: Rackspace     Published Date: Nov 06, 2019
Australian businesses place the highest importance on improving productivity and business resilience. But there’s a conflict – if businesses allow employees and third parties to access data off-site, they’ve opened themselves up to one of the biggest security threats there are. So, is it a case of innovation or cybersecurity, or both? Here’s a tip: Growth, innovation and security should all be part of one conversation. Rackspace will help you uncover more about the contradiction within Australian businesses and most importantly, how to solve it.
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Rackspace
Published By: Kustomer     Published Date: Nov 04, 2019
Kustomer’s retail report explores the findings from a recent survey on what customers expect from retail customer service, and the impact of bad support. Download to learn more
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“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “personalized customer service”, “customer service personalization”, “personalized customer support”, “customer support personalization”, “personalized customer experience”, “customer experience personalization”, “retail customer service”, “retail customer support”, “retail customer experience”, “omnichannel support”, “omnichannel customer experience”, “real-time support”, “real-time customer service”, “real-time customer service”
    
Kustomer
Published By: Kustomer     Published Date: Nov 04, 2019
To succeed in this new era of customer service, companies must figure out how to personalize the way they connect with customers. Find out why personalizing your support strategy is crucial for your business — and how to do it.
Tags : 
“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “streamlined customer support”, “streamlined customer service”, “streamlined customer experience”, “customer support optimization”, “customer service optimizations”, “customer experience optimization”, “personalized customer service”, “personalized customer support”, “personalized customer experience”, “customer support insights”, “customer service personalization”, “customer support personalization”, “customer experience personalization”
    
Kustomer
Published By: Kustomer     Published Date: Nov 04, 2019
The 2019 customer service report explores the findings from a recent survey on what consumers expect from customer service, and the impact of bad support. Download to learn more.
Tags : 
“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “personalized customer service”, “customer service personalization”, “personalized customer support”, “customer support personalization”, “personalized customer experience”, “customer experience personalization”, “retail customer service”, “retail customer support”, “retail customer experience”, “omnichannel support”, “omnichannel customer experience”, “real-time support”, “real-time customer service”, “real-time customer service”
    
Kustomer
Published By: PwC     Published Date: Nov 01, 2019
Selling your company takes robust planning and discipline. Whether you are divesting the business completely or bringing in a private equity investor to fuel additional growth, the process you develop and follow will play a critical role in creating value for your shareholders and family. We hope that PwC's "Exit strategies for owners of private companies" guide serves as a useful starting point for the conversations you will have with your stakeholders, trusted employees and family, as well as your advisers as you realize the value you’ve worked hard to create.
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PwC
Published By: Salesforce     Published Date: Oct 30, 2019
Technology — especially easy-to-use cloud software built for businesspeople — is no longer just a concern for the technologist in the IT group. Cloud technology is on the minds of the entire C-suite in today’s growing businesses: CEOs, COOs, CFOs, and VPs of Sales and Service are all thinking about how to strategize for booming growth that scales and disrupts. Leaders are increasingly looking to transform the customer experience to differentiate their business. With instant, personalized service at every step, companies can engage with their customers in a whole new way along the customer journey. This is a critical time in customer service as service leaders transition from a cost center to a strategic growth engine. Today, the service department is responsible for delivering service that not only solves a problem, but also delivers a 1-to-1 conversational experience that builds customer loyalty. With service connected to a complete CRM, businesses access complete customer insights ac
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Salesforce
Published By: Salesforce     Published Date: Oct 30, 2019
Technology — especially easy-to-use cloud software built for business people — is no longer just a concern for the technologist in the IT group. Cloud technology is on the minds of the entire C-suite in today’s growing businesses: CEOs, COOs, CFOs, and VPs of Sales and Service are all thinking about how to strategize for booming growth that scales and disrupts. Leaders are increasingly looking to transform the customer experience to differentiate their business. With instant, personalized service at every step, companies can engage with their customers in a whole new way along the customer journey. This is a critical time in customer service as service leaders transition from a cost center to a strategic growth engine. Today, the service department is responsible for delivering service that not only solves a problem, but also delivers a 1-to-1 conversational experience that builds customer loyalty. With service connected to a complete CRM, businesses access complete customer insights
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Salesforce
Published By: Salesforce     Published Date: Oct 30, 2019
Please note that this piece of content is in local language. Technology — especially easy-to-use cloud software built for business people — is no longer just a concern for the technologist in the IT group. Cloud technology is on the minds of the entire C-suite in today’s growing businesses: CEOs, COOs, CFOs, and VPs of Sales and Service are all thinking about how to strategize for booming growth that scales and disrupts. Leaders are increasingly looking to transform the customer experience to differentiate their business. With instant, personalized service at every step, companies can engage with their customers in a whole new way along the customer journey. This is a critical time in customer service as service leaders transition from a cost center to a strategic growth engine. Today, the service department is responsible for delivering service that not only solves a problem, but also delivers a 1-to-1 conversational experience that builds customer loyalty. With service connected t
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Salesforce
Published By: Salesforce     Published Date: Oct 30, 2019
Technology — especially easy-to-use cloud software built for business people — is no longer just a concern for the technologist in the IT group. Cloud technology is on the minds of the entire C-suite in today’s growing businesses: CEOs, COOs, CFOs, and VPs of Sales and Service are all thinking about how to strategize for booming growth that scales and disrupts. Leaders are increasingly looking to transform the customer experience to differentiate their business. With instant, personalized service at every step, companies can engage with their customers in a whole new way along the customer journey. This is a critical time in customer service as service leaders transition from a cost center to a strategic growth engine. Today, the service department is responsible for delivering service that not only solves a problem, but also delivers a 1-to-1 conversational experience that builds customer loyalty. With service connected to a complete CRM, businesses access complete customer insights
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Salesforce
Published By: PwC     Published Date: Oct 25, 2019
Selling your company takes robust planning and discipline. Whether you are divesting the business completely or bringing in a private equity investor to fuel additional growth, the process you develop and follow will play a critical role in creating value for your shareholders and family. We hope that PwC's "Exit strategies for owners of private companies" guide serves as a useful starting point for the conversations you will have with your stakeholders, trusted employees and family, as well as your advisers as you realize the value you’ve worked hard to create.
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PwC
Published By: PwC     Published Date: Oct 25, 2019
Selling your company takes robust planning and discipline. Whether you are divesting the business completely or bringing in a private equity investor to fuel additional growth, the process you develop and follow will play a critical role in creating value for your shareholders and family. We hope that PwC's "Exit strategies for owners of private companies" guide serves as a useful starting point for the conversations you will have with your stakeholders, trusted employees and family, as well as your advisers as you realize the value you’ve worked hard to create.
Tags : 
    
PwC
Published By: PwC     Published Date: Oct 25, 2019
Selling your company takes robust planning and discipline. Whether you are divesting the business completely or bringing in a private equity investor to fuel additional growth, the process you develop and follow will play a critical role in creating value for your shareholders and family. We hope that PwC's "Exit strategies for owners of private companies" guide serves as a useful starting point for the conversations you will have with your stakeholders, trusted employees and family, as well as your advisers as you realize the value you’ve worked hard to create.
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PwC
Published By: HERE Technologies     Published Date: Oct 23, 2019
Marketers are using more location data than ever, but consumer privacy concerns and an evolving regulatory landscape have raised new challenges. There is a need for more consideration and transparency about around collecting and using geolocation data. Watch this webinar to learn about: • The various ways marketers are using location data today • How consumers feel about location sharing • How new government regulations may impact data collection Besides the two eMarketer Analysts, Hervé Utheza, Head of Media, Advertising & Telco at HERE Technologies joins the conversation and gives valuable insight on how to improve campaign performance through real world geometry. View the webinar now on demand.
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HERE Technologies
Published By: HERE Technologies     Published Date: Oct 23, 2019
Have a conversation with anyone about how the changing nature of technology is affecting our world, and artificial intelligence (AI) will invariably come up. It has the potential to change all industries in ways we’ve never experienced. The promise of AI is that it will make our lives better, with more lower-level tasks being automated, freeing us up to focus on higher-level endeavors. Automation promises to complete tasks with more efficiency than humans do, and can continually improve through machine learning.
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HERE Technologies
Published By: Salesforce     Published Date: Oct 17, 2019
Mobile apps, progressive web apps, conversational apps and immersive apps are among the many types of application that people use to interact with and within digital businesses. By 2023, more than 25% of the mobile apps, progressive web apps and conversational apps at large enterprises will be built and/or run through a multiexperience development platform.This Magic Quadrant will help application leaders assess vendors of MXDPs, which enable development of these types of app.
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Salesforce
Published By: ttec     Published Date: Oct 16, 2019
Omnichannel, in its most complete definition, means taking into account individual customer needs and perspectives to create seamless customer experience within and across multiple channels. The customer is in control, which creates amazing customer experiences and reduces friction for users and the business. With a true omnichannel experience, each conversation is a continuation from the last and customers don’t have to reiterate their problems multiple times to multiple people. It provides better insights into a customer’s next action, and it enables more personalized product recommendations and proactive outreach. Through technology and analytics, brands can improve their operational efficiency, optimize their channel mix, and take advantage of lower-cost channels, all while enabling a better experience for their customers.
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ttec
Published By: KPMG     Published Date: Oct 15, 2019
When we first launched the Women In Alternative Investments Report (WAI Report) in 2001, we were among the few voices talking about women’s advancement in alternative investments. It was a delicate conversation and one that few people were comfortable having. But now, eight years later, the conversation has shifted. The issues have moved mainstream, the dialogue has broadened, and the voices are many, but change is afoot. Investors are pressuring Alternative Investment Firms to increase gender diversity at the funds and portfolios they invest in. Read the KPMG report to understand why achieving gender diversity is a business imperative.
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KPMG
Published By: PwC     Published Date: Oct 03, 2019
Selling your company takes robust planning and discipline. Whether you are divesting the business completely or bringing in a private equity investor to fuel additional growth, the process you develop and follow will play a critical role in creating value for your shareholders and family. We hope that PwC's "Exit strategies for owners of private companies" guide serves as a useful starting point for the conversations you will have with your stakeholders, trusted employees and family, as well as your advisers as you realize the value you’ve worked hard to create.
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PwC
Published By: Mimecast     Published Date: Oct 02, 2019
If you are an moving to or already using Office 365 then it’s essential for you to formulate a plan toward a risk-free cyber resilience experience. Cyber resilience requires you to prepare for the before, during and after an attack/outage/incident. Doing so will protect your organization from security threats, compliance concerns, unplanned outages and more. To mitigate concerns and form a resilient strategy you have to first KNOW the risks. The right third-party solution can ensure email is protected against advanced cyberattacks and guarantee service availability SLA – all while leveraging your investment in Microsoft Office 365™. But, what are the key areas of concern around Office 365 email you should be aware of? Read what Microsoft Office Apps and Services MVP J. Peter Bruzzese has to say about the key features and functions you need to address security, data assurance and continuity for Office 365 email – and what to look for in a single solution that does it all.
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Mimecast
Published By: Oracle     Published Date: Sep 30, 2019
Do you want more powerful insights from your data? Are you looking for ways to make your data more secure? Hear how you can do this using technology, AI, machine learning, and automation in a secure, compliant, and sustainable way. In this episode of tomorrow talks with IDC and Oracle the conversation moves on from who’s responsible for data security to making sure data delivers value. To find out more download the webinar today.
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Oracle
Published By: Group M_IBM Q4'19     Published Date: Sep 27, 2019
In Forrester's evaluation of the emerging market for conversational computing platforms, we identified the seven most significant providers — Amazon, Google, IBM, Microsoft, Nuance Communications, Oracle, and Rulai — in the category and evaluated them. This report details our findings about how each vendor scored against nine criteria and where they stand in relation to each other. Application developers should use this review to select the right partners for their conversational computing platform needs.
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Group M_IBM Q4'19
Published By: Deltek     Published Date: Sep 26, 2019
Selecting your next ERP solution shouldn't be a quick decision. As a leader of a large organization with many government projects and people to manage, you want to take the time and make the best choice that will enable streamlined processes across your areas of business. Download this white paper to help ease the burden of the decision making process and to stay in control of the conversation with vendors.
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Deltek
Published By: Shape Security     Published Date: Sep 16, 2019
Starbucks’ Director of InfoSec, Mike Hughes, joins the CEO of Shape Security for a conversation regarding the challenges of credential stuffing and account takeover at Starbucks and the industry at large.
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Shape Security
Published By: Kustomer     Published Date: Sep 13, 2019
To succeed in this new era of customer service, retailers must figure out how to personalize the way they connect with customers. Find out why personalizing your support strategy is crucial for your business — and how to do it.
Tags : 
“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “streamlined customer support”, “streamlined customer service”, “streamlined customer experience”, “customer support optimization”, “customer service optimizations”, “customer experience optimization”, “personalized customer service”, “personalized customer support”, “personalized customer experience”, “customer support
    
Kustomer
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