Published By: Riskified
Published Date: Aug 06, 2019
Cross-border eCommerce sales are set to reach $627 billion by 2022, with the highest growth rate projected in regions outside of North America and Western Europe. Yet US merchants are not capitalizing on these global markets. Only 42% of surveyed US merchants said their eCommerce website accommodated global business. When looking for new growth potential, international eCommerce represents a huge opportunity for North American merchants. Understanding and encouraging overseas consumers is essential for retailers looking to drive online sales and expand internationally.
Published By: Riskified
Published Date: Aug 06, 2019
In Economics 101, students learn about the concept of a ‘perfectly competitive market’. This is a marketplace with many buyers, multiple sellers, undifferentiated products, and easily accessible information about prices. While this model is supposed to produce optimal outcomes for consumers and society as a whole, the theory dictates that hyper-competition will push sellers’ margins closer and closer to zero.
Many business leaders know that Artificial Intelligence (AI) and Machine Learning (ML) are critical to their future but don’t know where to start. Those who do have an AI/ML strategy struggle to find qualified data scientists; and once they find them, even advanced data scientists need a lot of time—even months—to build and deploy ML models. These challenges put significant limits on the range and number of problems a business can solve.
In this webinar, learn how H2O Driverless AI on Amazon Web Services (AWS) automates the best practices of leading data scientists to create advanced machine learning models automatically. With these production-ready models, relative newcomers to AI/ML can generate reliable results and scale-up AI programs that anticipate and capitalize on trends, optimize supply chains, understand customer demand, match consumers with goods and services, and much more.
Download our webinar to learn
Implement ML successfully with minimal data science expertise.
One of the most significant areas of opportunity for contact center leaders to cut costs is to
leverage customer service bots to deflect calls. But today’s consumers have little patience for
conversational bots that can’t understand what they’re saying or don’t know how to provide an
Surviving and thriving amid the global, digital shopping revolution, in which consumers fluidly browse and buy from their smartphones, computers and in store, calls for a supply-chain makeover.
Pressed to offer consumers fast, flexible and even free product fulfillment and delivery in an omnichannel retail landscape, a crowdsourced, collaborative model is taking shape. Traditional roles are blurring as logistics companies, manufacturers and retailers work to meet the growing on-demand economy via the adoption of business intelligence supply chain technologies.
Supply chain managers are increasingly leveraging location intelligence and location data to raise visibility throughout their whole logistics process and to optimize their delivery routes. Leveraging this data requires an ever-more-robust technology stack.
As supply chain technology stacks become more complex, diverse and defined by legacy system integrations, Application Program Interfaces (APIs) are becoming essential to making stacks scale, allowing supply chain managers to better meet the demands of the new generation of consumers.
Innovative location APIs provide supply chain stacks and applications with:
Real-time data implementation
Introducing new technology into an organization can sometimes be daunting. As one of the world’s leading location platforms, HERE shares insights and tips to streamline the supply chain technology integration across the whole organization.
Customer identity and access management (CIAM) is increasingly important for brands to deliver the seamless, secure digital experiences demanded by empowered consumers. As part of its Identity and Access Management Playbook, Forrester Research provides guidance to build a customer-obsessed IAM team that has the technical skills, business influence, and interpersonal attributes to architect a CIAM strategy and roll it out across functional groups.
Read the full report to learn critical considerations to make your CIAM team effective. Report highlights:
? Four essential roles for your CIAM team
? Why sharing and integrating customer data across organization barriers is critical for success
? The most important technical, business, and interpersonal skills to look for in CIAM candidates
Are we in the midst of a retail apocalypse?
In spite of doomsday headlines, brands that focus on the customer experience continue to succeed.
A good retail experience can be as complicated as incorporating innovative technology like 3D printing to create a clothing item on-demand, or as simple as focusing on the store employees.
Unfortunately, a lot of brands and retailers overlook the latter. In fact, only 35% of retail employees feel as though training is effective. That’s a scary number, because without a well-trained retail sales force, consumers are left to their own devices.
Maximize go-to-market initiatives with SAP
To succeed in today’s hypercompetitive environment, consumer products companies need greater speed and agility. See how SAP C/4HANA solutions can help you synchronize activities across your modern trade and direct-to-consumer efforts – and ultimately bring you closer to your consumers. Grow your brand and your market share with an intelligent strategy.
The Crossover Effect: Positioning Consumer Products Companies for Growth
Learn how SAP empowers consumer products companies to improve customer experience and leverage new types of data, digital capabilities, and success measures to drive growth.
? Join the Direct-to-Consumer Revolution
Learn about how SAP Customer Experience solutions enable consumer products companies to get closer to the consumer than ever before.
? Henkel Drives Sales Innovation with SAP Trade Management
Martin Reinicke of Henkel Beauty Care shares how the SAP Trade Management solution helps the company adapt to rapid m
Published By: Red Hat
Published Date: Jun 19, 2019
Business success is increasingly based on your ability to react to change. As new disruptive
players enter markets and technology upends what consumers expect, organizations increasingly need to change plans in much shorter cycles than ever before. Modern software architectures and processes can make organizations more effective at dealing with this change and
emerging as winners in their markets.
A new architectural framework called agile integration brings together three important architectural capabilities: containers, distributed integration, and application programming interfaces
(APIs). This framework addresses how these key capabilities promote agility and power new processes within your organization to create competitive advantage.
Industries like travel and hospitality have been transformed by new ways of doing business—new
services are now offered, and consumers interact with services differently. This trend of disruptive change is extending across other major industries—from
If you’re already operating a cloud contact center, you may skip this section and jump
to the Intelligent Cloud Contact Center below. But, if you’re still on-prem and starting to
wonder and envision just what a cloud contact center could do for you, here are some
things to consider.
Today’s consumers are loyal not to organizations, but to the experience they have –
moment by moment – with an organization. That means loyalty is always based on the
Dimension Data reports that 88 percent of companies believe customer experience (CX)
is a competitive differentiator.1
At the forefront of this is customer care.
Analyst firm 451 Research interviewed 500 businesses and 1,000 consumers and found that Europe's online economy risks losing €57 billion when Strong Customer Authentication (SCA) goes into effect on 14 September.
SCA is intended to reduce fraud rates and enhance the overall security of online payments. But what does this mean for businesses and how can they best accommodate these new requirements in order to limit the financial impact? Download the report to find out.
In retail, technology continues to change the rules of engagement. Consumers are more demanding than ever and getting them to notice your brand amid all the noise in the market is an even greater challenge.
Read this report to discover:
• the top trends reshaping retail in 2019
• how leading retailers are taking up the challenge
• 10 top lessons for every retailer.
‘The five mys’ is a fresh approach to understanding human decision-making. Essential reading for CMOs and organisations faced with a constantly changing consumer.
Read the report to discover:
• how the ‘five mys’ generate richer insights into consumers’ unmet needs
• why assumptions about different life stages need challenging
• key trends shaping the interaction between consumers and companies
• detailed ‘five mys’ insights across eight major economies.
Find out why cyber security must be embedded into commercial strategy. With focused insight on the economics of trust for financial services, automotive, mobile and retail organisations.
Read the report to understand:
• how consumer expectations are shifting on the topic of digital trust
• how well the priorities of consumers and security executives align
• what it takes for consumers to stay with a brand when things go wrong.
Digital Business Demands Better
In your organization, you’ve probably heard
questions like these asked of the application
development and/or infrastructure and operations
> Why can’t our software development teams keep up with new business
> Why are we always waiting on infrastructure teams?
> Why do our business initiatives become outdated before their required software is
> Is our software development team aligned with corporate goals like engaging
younger consumers on their mobile devices?
In our always-on, always-connected world, healthcare consumers expect instant access to customer service, not just from 9 AM to 5 PM. It’s often no longer good enough for health plans to staff call centers during standard business hours. Members today typically want to be able to log in and help themselves to the answers they need from self-service channels whenever they want — and they want the experience to be highly personal.
One contact center benchmark study (see next page) revealed self-service channels can be a win-win for both businesses and consumers.1 When done well, self-service solutions can help businesses improve customer satisfaction while reducing costs. And consumers appreciate the convenience of getting answers quickly and efficiently.
Published By: HP Inc.
Published Date: May 20, 2019
Since the arrival of the Digital Age, the world has experienced an accelerated rate of change that has and continues to transform social interaction, human behavior and expectations.
The impact is seen and felt by all people, changing what consumers purchase, how they purchase and where they purchase.
Brands can go bold, quirky, big or small with HP Indigo digital printing. Download this whitepaper today to find out how!
Published By: HP Inc.
Published Date: May 20, 2019
With a couple of swipes, a like and a share, what’s in today is gone tomorrow. Graphic design trends are changing rapidly, based on a fastspreading global pop culture that determines what’s hot, and what’s not, almost instantly.
By creating unique printed and digital assets that engage consumers and drive social media posts (and a whole lot of likes and shares), brands can leverage the “Instagram effect” to attract customers. Start with these trends, and keep reinventing!
Data continues to grow at an astounding pace? As a result, data center space is becoming more scarce, as more arrays are acquired to store all of this data. Along with this data taking up space, it is also utilizing a great deal of power and cooling. In fact, the average data center in the U.S. uses approximately 34,000 kW of electricity each year, costing $180,000 in annual energy costs. As Infinidat set out to revolutionize the storage industry, one of our goals was to help consumers of storage build a more sustainable infrastructure that would be not only better for the environment, but also help them to save money as well. All of our patents come together to form InfiniBox, a storage solution that does just this.
Published By: Uberall
Published Date: May 13, 2019
Businesses have been told about the urgency of being ‘voice search ready’ without understanding what it means or how to accomplish it.
In creating the Voice Search Readiness Report, we set out to answer one simple question - ‘are businesses voice search ready?’ and then provide a simple method for helping them to measure their own voice search readiness.
We analyzed more than 73,000 SMB, mid-market and enterprise business locations in one of the largest voice search studies ever conducted to find out if businesses were taking the necessary steps to reach consumers who use voice search.
Enterprises, beware. Threat actors are continuing to eye businesses for high returns on investment in Q1 2019, breaching infrastructure, exfiltrating or holding data hostage, and abusing weak credentials for continued, targeted monitoring. From a steadfast increase of pervasive Trojans, such as Emotet, to a resurgence of ransomware lodged against corporate targets, cybercriminals are going after organizations with a vengeance.
Yet every cloud has a silver lining, and for all the additional effort thrown at businesses, consumer threats are now on the decline. Ransomware against consumers has slowed down to a trickle and cryptomining, at a fever pitch against consumers this time last year, has all but died. Interestingly, this has resulted in an overall decline in the volume of malware detections from Q4 2018 to Q1 2019.
While threat actors made themselves busy with challenging new victims, they ensnared targets in the old ways, using tried-and-true malspam and social engineering tactic
Published By: Bluecore
Published Date: May 07, 2019
Personalization runs through every retail interaction, and it has the potential to make or break consumers’ relationship with your brand. But we don’t need to tell you about the importance of personalization. What we do need to talk about is how to get it right. And why email is the best place to start.
Creating a personalized experience in the league of retail pacesetters like Stitch Fix and Sephora is all about bringing together an intimate knowledge of both your customers and your products. This eBook explores what it takes to make that happen, including how to parness product data for retail personalization, what truly relevant experiences look like and how to remove common technology roadblocks to achieving retail relevance.
China is becoming one of the most important markets for luxury goods in the world. The rise of the Chinese luxury consumer is bringing a world of opportunities to luxury retail giants across the globe.
By 2025, it is expected that consumers in China will account for 44% of the $339 billion in luxury goods spending worldwide.
This infographic highlights these projected luxury sales increases and identifies the primary drivers and the preferred payment methods for Chinese consumers.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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