Published By: Salsify
Published Date: Mar 15, 2019
Read this case study to learn how the makers of Duck® Tape leverage product experience management to increase efficiency and grow market share.
“You need to both be able to create, generate, and optimize great content, and then deliver it to your customers in an efficient and effective way. And that's what I feel like Salsify has done for us - it’s given us that simple point of truth, the ability to manage and measure it, optimize it, and iterate.” - Scott Sommers, Director of Ecommerce Strategy
With a wide range of globally recognized brands like Duck®, FrogTape® and Shurtape® brands, ShurTech needed to develop a more streamlined approach to the ecommerce presence that empowered his team to continually optimize and deliver impactful content to key retail channels like Amazon, Walmart and Essendant.
Learn more about the step-by-step approach the ShurTech team took to:
Build and maintain a centralized, consistent and accessible source of production information to arm all divisions
Published By: Bluecore
Published Date: Mar 04, 2019
For a company that sells wool products, the dog days of summer
can be tough. Despite this challenge, Pendleton has managed to stay
relevant even during the hottest days of the year thanks to Bluecore.
“In June and July, having Bluecore send people emails based on
what they browsed is especially helpful because we don’t have as
many messages or new products going out. So as often as people
come to our site is as often as they’ll get emails, and those emails are
guaranteed to be relevant to them. If the onus was on blast emails,
then we’d be showing people products that are not necessarily
relevant to them or that they might think are terribly out of season,”
Published By: Bluecore
Published Date: Mar 04, 2019
Historically, this diversity in both product assortment and customers presented unique
challenges for Discount School Supply when it came to matching unique groups of
customers to the products that fit their needs.
Recognizing the importance of overcoming this challenge, Peter Walter, Director of
eCommerce Marketing at Discount School Supply, began the search for a solution. That
search led him directly to Bluecore.
Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning.
Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The
focus was to change behaviors, develop skills, encourage sales, and drive outcomes.
Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft:
Increased productivity through gamification
Drove agent performance with rewards, to change behaviors and business outcomes
Improved agent knowledge and ability to apply the new information learned.
Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service.
In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance.
Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time.
Read the case study to learn how Comdata:
When Bloomberg Television opened its state-of-the-art broadcast facility in the
company’s new European Headquarters in London last year, network engineers from
the company’s IT infrastructure team collaborated with Apstra to successfully pilot its
technology in order to gain visibility across and more effectively manage the network
fabric supporting the building’s media production systems.
Published By: Flexera
Published Date: Feb 19, 2019
As the technology landscape grows and evolves with new devices, new software, and new platforms, keeping tabs on an organization's IT assets is a moving target. How can you gain accurate visibility of software assets to drive strategic and financial decisions that impact finance and reduce security risk?
A commissioned study conducted by Forrester Consulting on behalf of Flexera shows the potential return on investment for a Data Platform customer. Through their research, Forrester found that customers achieved a 302% ROI with their investment, with payback within months by benefiting from multiple use cases throughout the organization in the following areas:
-Cost savings from reduction in licenses
-Avoided increases in licenses from audit activities
-Hardware maintenance savings
-Reduced effort for divestiture activities
Get the full study to learn how your business can benefit from Flexera solutions.
The largest national multiline insurance had built a repository of Insurance policies (P&C and Life Insurance) on Microfilm and Microfiche in early 90’s, as a preservation strategy. They were grappling with issues as this technology became outdated over time:
• Risk of losing their only source of data for Insurance policies and corresponding communication, need to improve data availability and speed of claims evaluation
• Compliance issues, need of a WORM (write once read many) storage compliant with FINRA regulations, where data should be encrypted when at rest
• Total cost for digitization compared to 10-12 years of support left to maintain insurance policies was not very encouraging
• Required a low cost, cloud-based, FINRA-compliant document management solution which could provide quick access to stored data
Download complete case study to know how LTI’s e-Office sDownload full case study to know how LTI’s e-Office solution enabled 50% TCO for Largest national Multiline Insurance.
Application-aware vEPC is the key to SDN/NFV service deployments. Deep packet inspection software provides granular network data, which lays the foundation for application awareness in mobile networks. This case study explains how a leading provider of virtualized network solutions uses the best-berforming deep packet inspection (DPI) software R&S®PACE 2 by Rohde & Schwarz to provide their CSP customers with overall network intelligence at a highly granular level.
Published By: FICO EMEA
Published Date: Feb 11, 2019
The automotive leasing and financing industry is facing its most competitive times. Market disruptors are moving quickly, leveraging technology to provide polished and high-value customer experiences to lure business away from more traditional lenders.
However, the use of smart technology and automated credit decisioning can enable auto lenders to make accurate lending decisions and gain a competitive edge.
Learn how you can:
• Issue accurate and immediate credit financing decisions at the point of sale
• Reduce delinquencies and credit losses
• Grow your lending portfolio
• Create winning offers using data and analytics
• Speed up credit decisions to prospects and stay competitive
• Use smart analytics to enhance the customer service experience
Download the case study round up Digital Transformation for Automotive Finance to learn how you can transform your business.
Published By: Location3
Published Date: Feb 07, 2019
Your Local Business Listings are part of the foundation of your online presence. Ensuring that all of your brick-and-mortar business
locations are accurately represented on directories like Google My Business, Facebook Places, Bing Places, Apple Maps and more
requires a hands-on, managed approach to local data optimization.
LTI built a transaction monitoring cognitive data lake to facilitate AML transaction monitoring across post trade transactions for a leading global bank, which resulted in reduction of human errors by 30% and TAT improvement by 50%. Download Complete Case Study.
LTI helped a leading global bank digitize its traditional product ecosystem for AML transaction monitoring. With the creation of a data lake and efficient learning models, the bank successfully reduced false positives and improved customer risk assessment. Download Complete Case Study.
In 2017, Arriva’s UK operations underwent a major IT transformation project to centralize its IT department and 13-strong service desk team.
Arriva launched an RFP to find a single solution that could replace its disparate tools and fully unite the separate IT services departments. Three vendors were involved in the tender, but Alan found that Cherwell immediately stood out as the right choice and chose its IT Service Management solution.
Domino’s was heavily reliant on a legacy service desk tool. When Karen Copley was hired to oversee all aspects of service delivery for the organisation, she immediately recognised that this tool needed to be replaced. According to Karen, it offered no way to obtain management information. There was also limited automation capabilities. In addition, at this time, Domino’s wanted to mature its service desk operation by adhering to ITIL® framework best practices. “We decided we needed a more robust, ITIL® framework compliant service desk tool. I knew Cherwell® Service Management software was in the Gartner Magic Quadrant, and I had read good things about the company. I therefore decided to invite Cherwell Software and a couple of other vendors to bid for the business.”
As the company continued to expand, the decision was taken in 2011 to find a different package to support its international service desk operations across Europe, the US, India and Australia.
Hollister launched a competitive tender to find the right solution for its needs and explored several options as part of the selection process. Mike and the team were immediately impressed by Cherwell, both by the working culture and the flexibility and ease of use of its solutions.
Leading Cancer Center Implements Lean Service Desk to Provide Vital Support to Medical Staff
Learn how the IT team at Seattle Cancer Care Alliance built a brand new service desk from scratch in just five months. Key improvements include significant time savings via quick and easy workflow automation; faster issue resolution and response times due to real-time dashboards; and a new culture of continuous improvement surrounding the implementation of lean methodologies and ITSM best practices.
To improve safety and mobility across its 5,600km road network, the City of Toronto forged a partnered with HERE Technologies for the provision of traffic, incident, and historical traffic data.
Access to this data allows the city authority to see exactly what’s happening on its roads and more easily and affectively run studies on improvement projects.
This case study details how HERE Technologies enabled the City of Toronto’s transportation team to:
Work smarter with comprehensive network coverage and accurate data to aid analysis
Examine the impact of city projects without significant forward planning or expenditure
Ensure travel volume models used to drive decision making are calibrated to represent real-world truths
“Workplace is changing the way we work and helping us connect people better.”
Attila Emam, Head of Culture and Internal Communications, AirAsia
Download this case study to find out how Workplace by Facebook improved the company’s culture by helping people overcome language barriers, improving communication and joining disparate workers together across continents.
“With Workplace, the ease of use and the ease of communication actually started new connections that didn’t exist before, which fostered further new connections within the business.”
Don Langford, CIO at Virgin Atlantic.
Download this case study to find out how Workplace by Facebook helped to improve the company’s culture with smarter staff benefits, improved communication and better teamwork and collaboration.
"Campbell’s is more connected than we've ever been. We've seen a complete transformation in just 9 months. I think it's because Workplace has tools that people can use whenever and wherever they are.”
Kristin Ennis, Senior Manager, Communications
Download this case study to find out how Workplace by Facebook helped to improve the business with smarter communication, better collaboration and a re-imagined company culture.
In this webinar, experts discuss how data and analytics can be applied to improve health program outcomes and how social determinants of health affect risk. It includes a case study on how the application of advanced analytic methods helped to decipher the impact of high-priced specialty drugs on the overall population. The experts also address how artificial intelligence can drive better decision-making, improve population health and cut costs.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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