Leading technology consulting company had 3-6 days Average TAT to resolve the tickets thereby having poor customer experience. LTI’s AI Solution helped in implementing Virtual Assistant Chatbot which was very well integrated with backend systems and enterprise systems to solve the challenges.
i. 30% activities moved to Virtual Bots
ii. L1 Support available “Always On” Model
Download full case study.
Unternehmen in jedem Sektor hängen zunehmend von Anwendungen ab, die alles vom BackEnd-Betrieb bis zur Bereitstellung neuer Produkte, Services und Kundenerlebnisse steuern. Aus diesem Grund sind die Systemverfügbarkeit der Infrastruktur und die Vermeidung ungeplanter Ausfallzeiten wichtiger denn je. Aktuelle Studien zeigen, dass die durchschnittlichen Kosten für eine Stunde Ausfallzeit etwa eine halbe Million US-Dollar betragen1 – mit steigender Tendenz angesichts der zunehmenden Digitalisierung in allen Branchen.
Über viel zu lange Zeit konnte höchste Speicherverfügbarkeit nur durch teure On-Site-Serviceverträge mit stark redundanten Hardwaremodellen erreicht werden. Seit seiner Gründung hat Nimble, ein Unternehmen von Hewlett Packard Enterprise, das ehrgeizige Ziel verfolgt, die ausgetretenen Pfade zu verlassen und nicht nur für höhere Verfügbarkeit seiner Produkte zu sorgen, sondern sie auch im Laufe der Zeit ständig zu verbessern.
Leading technology consulting company had 3-6 days average TAT to resolve the tickets thereby having poor customer experience. LTI’s AI Solution helped in implementing Virtual Assistant Chatbot which was very well integrated with backend systems and enterprise systems to solve the challenges. Download complete case study.
Published By: Red Hat
Published Date: Sep 09, 2018
As applications and services become more central to business strategy, and as distributed methodologies like agile and DevOps change the way teams operate, it is critical for IT leaders to find a way to integrate their backend systems, legacy systems, and teams in an agile, adaptable way. This e-book details an architecture called agile integration, consisting of three technology pillars—distributed integration, containers, and APIs—to deliver flexibility, scalability, and reusability.
Hear IDC Research Director for ALM Strategies explain how establishing effective agile approaches to software development, QA and testing, ensures software relevance, streamlines execution and increases release velocity.
Join IDC guest speaker and Panaya experts to hear:
› IDC Research Director, Melinda-Carol Ballou cover the latest ALM industry practices
› Which ALM strategies bring greater agility to your backend system
› How to implement these practices to achieve frequent, quality change releases
The rise of the application programming interface (API) represents a business opportunity and a technical challenge. For business leaders, APIs present the opportunity to open new revenue streams and maximize customer value. But enterprise architects are the ones charged with creating the APIs that make backend systems available for reuse in new Web and mobile apps.
It is vital that all stakeholders understand that the business goals and technical challenges of an API program are intimately related. Program managers must take responsibility for clearly communicating the key business goals of a proposed API to the architects who will actually build the interface.
This eBook outlines best practices for designing results-focused APIs that will form the cornerstone of your API program’s success.
The rise of the application programming interface (API)
represents a business opportunity and a technical challenge.
For business leaders, APIs present the opportunity to open new
revenue streams and maximize customer value. But enterprise
architects are the ones charged with creating the APIs that make
backend systems available for reuse in new Web and mobile apps.
GigaOm is seeing a new breed of services that promise to accelerate the mobilization of existing enterprise applications and business processes. Early mobile-application development solutions (MADP) were resource-intensive, requiring custom client code for each supported platform, as well as an on-premise middleware layer to connect mobile clients to enterprise backend systems. In this new model, code-free, configuration solutions - aimed at business analysts and lines of business- are revolutionizing the landscape, consolidating tools and services to simplify cross-platform enablement, and reducing time to deploy and cost tremendously.
This report describes mobile-application configuration (MAC) tools, articulates their business value and suggests conditions under which they may be a good choice for an organization.
The HSC network services group supports more than 2000 desktops, servers and backend systems such as e-mail, file, networking, application and storage services for general administration, dental and medical schools. HSC wanted to manage and reduce HIPAA compliance costs and processes associated with protecting PHI data within its storage infrastructure – a legacy SAN environment with evolving applications.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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