Today’s students are accustomed to leveraging technology as part of their education. For in-class and at-home learning, many are leveraging 1-to-1 iPad programs. For many more, a computer lab is made available to offer access to educational materials.
Labs are a cost-effective and efficient way to ensure students have access to a computer with the apps they need to be successful, saving students and parents the cost of purchasing computer hardware and software. Labs ensure digital equity for students who would not otherwise be able to afford these luxuries.
And, many school computer labs are Mac labs. Mac has a longer shelf life than PC, countless educational apps and students simply prefer them.
In order to set students up for educational and professional success, K-12 schools need to equip students with secure technology and a customized experience when they sit down at any computer in the lab.
At Quantum Metric, helping companies improve digital customer experience is our passion. We’ve harnessed the learnings and observations we’ve had across dozens of Fortune 500 organizations to develop a methodology that companies can use to achieve meaningful results quickly - helping leadership and teams highlight the lowest hanging fruit in their organizations. The principles for our guide are:
Be Easy to Understand. Five clear steps with specific goals and outcomes.
Provide Value from Day One. No month-long assessments required.
Deliver Quantifiable Outcomes. Clear, objective, and measurable improvements.
Be Consistent. Produce repeatable results.
Be Universal. Applicable to a wide-variety of businesses and situations.
Using the concepts illustrated within this methodology, digital teams from every industry have been able to consistently deliver stellar customer experiences that encourage and maintain long term brand loyalty.
Published By: Salesforce
Published Date: Oct 17, 2019
Mobile apps, progressive web apps, conversational apps and immersive apps are among the many types of application that people use to interact with and within digital businesses. By 2023, more than 25% of the mobile apps, progressive web apps and conversational apps at large enterprises will be built and/or run through a multiexperience development platform.This Magic Quadrant will help application leaders assess vendors of MXDPs, which enable development of these types of app.
Over the last 13 years, AWS and our partner ecosystem have helped thousands of organizations migrate applications to the cloud to lower their costs and improve their operational resiliency, gain business agility, and build a foundation for rapid innovation. Based on this experience, we’ve built the most complete and proven approach for migrating one to thousands of applications to the cloud so that you can have the confidence of realizing value from your cloud journey faster.
"In today’s digital landscape, balancing user experience with customer safety has never been more important -- or more difficult. By surveying 500 employees responsible for fighting fraud, Sift found that 77% prioritize delivering a frictionless experience, but nearly as many say fraud prevention blocks this goal.
The answer isn’t additional fraud prevention. Businesses must adopt a Digital Trust & Safety approach, strategically aligning risk and revenue decisions supported by sophisticated processes and technology. How can you optimize your business strategies for the challenges and opportunities of the digital world?
Read This Guide To Find Out
How to move beyond reactive fraud-fighting strategies and deliver excellent customer experiences without compromising safety
The 4 qualities of a Digital Trust & Safety organization
A step-by-step guide to help you evolve to Digital Trust & Safety
Why the time for Digital Trust & Safety is now
"Getting AppRat right is no easy task. We know how complicated identifying, prioritizing and sizing business-critical applications can be in large, enterprise organizations. So, we’ve used more than a decade worth of experience to identify the top 8 most critical considerations for a successful application rationalization initiative.
Download the Application Rationalization Framework eBook to:
- Replace guesswork with facts.
- Stop counting licenses and start defining business value.
- Reject one-and-done initiatives that aren't repeatable."
As companies like yours scale their cloud environment, the question has
evolved from “what do I need to protect” to “how do I control and monitor
what I am responsible for?” Many companies, especially those who are born on
the cloud, or who are more cloud-mature understand the Shared Responsibility
Model. Now, they are focusing on building a strategy that gives them greater
control and visibility of their cloud environment.
Gartner reported that “In 2018, the 60% of enterprises that implement
appropriate cloud visibility and control tools will experience one-third fewer
security failures.” Having the right monitoring strategy is beneficial for multiple
reasons, and this eBook will detail how OneLogin implemented it in their AWS
environment, and why you should consider implementing it in yours.
Modern app delivery for an adaptive, optimized network
To succeed in today’s cloud-first world, you need to manage and deploy modern applications in parallel with legacy applications. But traditional application delivery controller (ADC) solutions can’t bridge the gap between these two environments. See and hear how you can streamline the delivery of apps, desktops and data into a unified, fully integrated digital workspace experience. Download this brief to find out how you can:
• Get one platform for traditional and modern application delivery
• Support hybrid and multi-cloud environments
• Convert and migrate legacy apps to microservices application architectures
Published By: MindTouch
Published Date: Oct 02, 2019
The dynamics of the customer journey are constantly expanding and evolving. Traditional “company-first” approaches to delivering service excellence are no longer sufficient. Instead, today’s forward-thinking companies know that a more “customer-first” approach is best. Read our MindTouch-sponsored whitepaper by Lori Bocklund, President of Strategic Contact and experienced industry veteran, as she explores the ties between new self-service entry points and a strong foundation rooted in knowledge management.
Digital marketing. You hear it everywhere. As you and all your competitors know, it’s:
A marketing approach that leverages online channels like email, websites, social media, and display advertising to deliver content that influences opinions and sells products and services.
But to effectively execute a digital marketing strategy, you’ll need a marketing automation system that can follow a customer’s lead around the web and offer the best recommendations at the best times to deliver a more relevant "1-to-you" customer experience.
Consider a typical visit to a brick-and-mortar retail store. As you search through the racks, deciding what to buy, what type of salesperson do you hope for? Someone aggressive, continuously asking if you’re ready to make a purchase? Or someone who’s never there when you have a question, no matter how hard you look? Ideally, most customers would say, the perfect salesperson falls somewhere in between. Someone who’s ready to jump in with assistance, but happily follows your cue.
Thanks to years of shopping in stores, consumers today know exactly what they want from that brickand-mortar experience—and savvy retailers know how to train their salespeople to get it right. But what about a different shopping situation? What type of experience attracts or repels online shoppers? And what do digital retailers need to do in order to deliver the experience that compels customers to buy?
With so many retailers to choose from, modern consumers don’t need to put up with a digital experience the
Published By: IBM APAC
Published Date: Sep 30, 2019
Digital technology is changing the financial services industry rapidly with automated process, AI insights, customized experiences, new operating models and next generation applications. In such a scenario how should banks innovate and stay ahead of the game?
This e-book will provide you the best strategies and recommendations for modernizing your IT infrastructure and operations. You’ll learn how to lead disruption and manage rapid change for your bank, its operations and its customers.
Here are the five key takeaways:
• Personalize customer experiences by maximizing your data
• Borrow strategies from open banking and new business models
• Step up your security game
• Drive innovation from the inside out
• Design an agile infrastructure to support participation in new digital marketplaces
Find out more in the e-book.
The 2019 version of High Performance Computing (HPC) has changed considerably from previous years’. Most notably, advancements in Artificial Intelligence (AI) has given rise to data-centric applications in machine learning. Machine learning often relies on HPC technologies, particularly in the early training phase, and in many cases, machine learning initiatives share infrastructure, budgets, and personnel with established HPC installations. A 2018 Intersect360 Research study found that the majority of experienced HPC users had also embarked on machine learning applications, usually overlapping HPC and AI.
Amazing customer experiences are like magic—they make us feel uniquely understood and important, and they often happen when we least expect them. Once the domain of B2C brands, B2B brands are becoming Experience Makers, too. As study after study has shown, the consumer experiences of everyday life are now becoming the standard by which B2B experiences are judged.
"Every kind of online interaction—website visits, API calls to mobile apps, and others—is being attacked by bots. Whether it's fraud, scraping, spam, DDoS, espionage, shilling, or simply altering your SEO ranking, bots are wreaking havoc on websites as well as mobile and business applications.
But that’s not all: they’re also messing with your business intelligence (BI). They can skew audience metrics, customer journeys and even ad buys, making business decisions questionable and costly. According to Forrester, ad fraud alone was set to exceed $3.3 billion in 2018.
Not all bots are bad. In fact, your business depends on them. Search engine bots, for example, give your web presence visibility and authority online. Other good bots help you deliver better customer experiences—perhaps a chatbot provides instant customer assistance on your site. What’s important is enabling the good bots and blocking the bad ones."
Artificial Intelligence (AI) is arguably the greatest untapped resource to transform customer and business outcomes. The impact of this technology on customer experience, employee efficiency and profits is truly transformational—especially for contact centers.
Companies must adapt in today’s era of constant digital disruption, but that doesn’t necessarily mean exhaustive technology shifts. Small, practical investments in AI present little risk and offer significant returns. Learn about the ROI of CX transformation in AI for CX: Practical Investments, Proven Return.
More than a trend, AI is a customer experience transformation that you can’t afford to ignore. Discover the practical investments in AI that your contact center must consider today — and the truly significant returns on the horizon
Today, a great deal of work happens through devices, apps, and digital experiences—and people increasingly pay attention to those experiences as they decide where to work. That means IT is more important than ever in helping the business attract and retain great talent. When IT builds employee experiences that are streamlined and simple at every point—from onboarding to day-to-day tasks—they help ensure a workforce that is engaged, motivated and productive.
Published By: MuleSoft
Published Date: Sep 09, 2019
More and more financial institutions are partnering with fintechs and leveraging Application Program Interfaces (APIs) to attract new prospects and to delight current consumers through unprecedented Customer Experience (CX). APIs offer a bridge between systems while paving a digital path to a connected financial ecosystem.
The institutions that are able to drive this digital transformation successfully, do not think of these capabilities as additional channels and services. Rather, these institutions understand that they must move from a vision of banking as a physical network of branches and ATMs, to a digital platform, comprising core capabilities such as account servicing and the provision of financial products that can be accessed wherever, and whenever, customers wish.
Join this webinar and learn how these institutions are building a digital banking platform with APIs.
Angie Campos, Industry Marketing for FS&I, MuleSoft
Michel Vaja, Head of UK Payments Practice, C
Published By: MuleSoft
Published Date: Sep 09, 2019
Well-designed APIs, created along with a holistic integration strategy with Anypoint Platform, create a seamless omnichannel experience that customers want and businesses need. To deliver a reliable and unified experience more quickly, companies must adopt a new approach that involves an omnichannel architecture.
Across industries from healthcare to banking to retail, MuleSoft is powering omnichannel strategies that result in faster time to market, improved customer satisfaction, and increased revenue.
Watch this webinar, including a demo, to learn how to:
Take an API-led approach to omnichannel that enables companies to deliver a unified experience 5x faster
Leverage Anypoint Exchange to enable consistency by design through the reuse of integration assets across channels, translating to a consistent experience for your customers
Prepare for the future (and future channels) with support for different deployment models with a single, unified platform
John Withers, Produ
Application performance and delivery have changed.
Should your network change too?
Cloud is changing the fundamentals of how IT teams deliver applications
and manage their performance. Applications are increasingly deployed
farther from users, crossing networks outside of IT’s direct control. Instead
of enterprise data centers, many apps now reside in public and hybrid cloud
environments. There are even new breeds of applications, built upon
microservices and containers.
Today, IT needs modern solutions that:
? Extend on-premises networks, apps, and infrastructure resources
to the cloud.
? Maintain high levels of performance, user experience, and security
across all applications, including microservices based apps.
? Sustain operational consistency across on-premises and
? Move away from the expense, complexity, and poor performance
of traditional networking methods.
These solutions are available for apps running on Google Cloud Platform
(GCP) through the allia
Connected embedded navigation has suffered in recent years with the proliferation of smartphone integration combined with lengthy design cycles and a fragmented ecosystem. HERE’s Navigation On Demand service provides OEMs with the ability to offer consumers an always-fresh navigation and a compelling connected service.
Download the whitepaper now to learn how you can benefit from:
• the architecture of HERE Navigation On Demand and how it enables OEMs to deliver a different, more joined up, experience
• the Navigation as a Service Approach, which allows an always-fresh experience without unnecessary recreation of effort
• developing more impactful service
Published By: Gigamon
Published Date: Sep 03, 2019
Network operations teams can no longer ignore the application layer. Application experience can make or
break a digital enterprise, and today most enterprises are digital. To deliver optimal performance, network
operations tools must be application-aware. However, application-awareness in the network and security tool
layer is expensive and difficult to scale. Enterprises can mitigate these challenges with a network visibility
architecture that includes application-aware network packet brokers (NPBs).
EMA recommends that today’s network operations teams modernize their approach with full application
visibility. EMA research has found that network teams are increasingly focused on directly addressing security
risk reduction, service quality, end-user experience, and application performance. All of these new network
operations benchmarks will require deeper application-level visibility. For instance, a network team focused
on service quality will want to take a top-down approach to perfo
A number of recent surveys indicate that cloud costs are becoming a major
concern for businesses, many of whom have found cloud computing to be
more expensive than they thought. The surveys align with Gartner’s 2017
prediction that “through 2020, 80% of businesses will overshoot their cloud
infrastructure as a service (IaaS) budgets due to a lack of cost optimization
This could be due to a lack of understanding about cloud pricing, or a lack
of knowledge about the full range of measures that can be taken to reduce
cloud costs. The one area in which businesses are struggling to control
costs more than any other is the hybrid cloud. Analysts attribute hybrid
cloud overspend to the complexity of operating a private or public cloud in
conjunction with an on-premises infrastructure.
Businesses using VMware Cloud (VMC) on AWS don’t experience as much
operational complexity in their hybrid environments, but they can still be
guilty of overspending.
This eBook will offer 6 Ways to
Published By: Tricentis
Published Date: Aug 19, 2019
The way that we develop and deliver software has changed dramatically in the
past 5 years—but the metrics we use to measure quality remain largely the
same. Despite seismic shifts in business expectations, development methodologies,
system architectures, and team structures, most organizations still
rely on quality metrics that were designed for a much different era.
Every other aspect of application delivery has been scrutinized and optimized
as we transform our processes for DevOps. Why not put quality metrics under
the microscope as well?
Are metrics like number of automated tests, test case coverage, and pass/fail
rate important in the context of DevOps, where the goal is immediate insight
into whether a given release candidate has an acceptable level of risk? What
other metrics can help us ensure that the steady stream of updates don’t undermine
the very user experience that we’re working so hard to enhance?
To provide the DevOps community an objective perspective
on what quality
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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