Governments have long found it challenging to modernize legacy IT systems. Now comes pressure to offer digital government services. However, which takes priority? The answer is both. But rather than thinking linearly, the smart way is to execute simultaneously by standing a traditional IT approach on its head. Government agencies need to use technology to develop proactive and digital government services, from the outside in, from the perspective of the constituent, while making modernizing adjustments. To be successful, it is critical for government agencies to move beyond traditional development methodologies by adopting an agile development approach. But what are the challenges? How can they modernize massive projects already in the works? In short, how to get there? Download this E-book and find out where government agencies are falling short and where they can improve regarding digitization.
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, is exploding as consumers expect relevant and seamless omnichannel customer service. However, firms’ technology and staffing plans are not keeping up with consumer demand for digital customer service. This report outlines communication channel customer use and major gaps in contact center technology and operations. It also provides data that will help application development and delivery (AD&D) pros align operations with customer expectations to garner their satisfaction and long-term loyalty.
It is hard to fault the idea that appraisal reveals an employee’s abilities and a development plan should follow naturally from that. The smooth link looks good on paper. The reality is a good deal messier. It is not that HR is doing something wrong, just that the process is harder than it looks. Understanding why it is hard will lead to better results.
Performance appraisal reveals employee abilities. A development plan should follow naturally from that. The process, especially for SMBs or fast-growth companies, can be especially challenging. Understanding those challenges will lead to better results.
Perhaps the biggest transformation in enterprise IT since the public cloud emerged is the move toward “mobile-first” application development. As mobility continues to become the new enterprise standard, developers are looking for frameworks that provide the tools they need to create innovative mobile applications without sacrificing their existing investments.
While there are proven, enterprise-ready frameworks and platforms for developing and deploying traditional desktop applications, the mobile application development landscape is still evolving. Mobile Backend as a Service (MBaaS) attempts to fill the gap between traditional application platforms and mobile applications. It is the new middleware, exposing APIs and functions that enable developers to rapidly build new mobile apps and mobile-enable legacy enterprise applications.
To gain insight into successful mobile application development practices today, the IBM CAI surveyed 585 developers and development managers from nine countries. How do some projects deliver great applications? The secret lies in having the right team and the right approach.
IDC recently interviewed organizations using Red Hat JBoss Enterprise Application Platform (JBoss EAP) to standardize and improve their application development efforts. These Red Hat customers praised JBoss EAP for providing a cost-effective solution that enables their standardization efforts and delivers real value and savings over legacy, proprietary solutions.
Published By: Rackspace
Published Date: Jan 19, 2016
In recent years, the term “cloud” has appeared seemingly everywhere. But it’s become difficult to understand what precisely someone means when they say “cloud.” The National Institute of Standards and Technology defines cloud computing as a “model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g. networks, servers, storage, applications and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction.”
Even with the latest devices, your mobile workforce may not have
what they need to get the job done. Without a strategy to provide them with data and applications, they’re forced to work without them or find workarounds that can compromise security.
Today’s workers are constantly on the move, and IT departments are scrambling to keep up. Access to email is not enough. You must address the legacy applications that your employees can’t easily access from their mobile devices, knowing that app development can be cost prohibitive and complex. And you have to have a strategy in place to secure and manage every application in use.
With deep integration of matching and linking capabilities, application development tools and workflow components, IBM InfoSphere Master Data Management can help deliver a seamless transition from a virtual architectural style to a physical architectural style.
BPM platforms help solution architects and business outcome owners accelerate application development, transform business processes, and digitalize business processes to exploit business moments. This research provides an overview of many of the products used to address these needs.
As software continues to ‘eat the world’ in today’s app economy, companies need to adapt to changing business models, globalization, and increasing regulatory compliance. Under pressure to support strategic business objectives, IT is rapidly embracing cloud technologies. Cloud adoption has steadily gained acceptance because it promises to help you achieve your business goals faster, more efficiently, and more cost effectively.
Cisco Metapod™ is an excellent solution to some of your organization’s biggest business and technology challenges. This infrastructure-as-a-service (IaaS) offer delivers a reliable and programmable infrastructure for your application development and operation teams while providing a public cloud experience behind your firewall, on your premises, and with full remote management.
In the time it took you to download and open this eBook, you could have spun up and configured hundreds of virtual machines in a public or private cloud, deployed your application, database,
middleware, messaging, load balancers, storage, and other components to those configured servers, linked them all together, and had your app live in production - all with a single click.
This isn’t the future we’re describing, it’s right now, and thousands of development teams around the world are doing it. At a high level, we’re describing automation that cloud and APIs enable, and at a low level, we’re describing the outcome of adopting a DevOps mentality and the associated tools. This eBook will look at the basics of DevOps automation, and configuration management to get you started down the right path.
Join Steve Mirman, IBM MobileFirst solution architect, for this deep-dive intro into how you can speed development, simplify deployment and actively manage all of your mobile apps with a single, analytics-based console using our Platform in the cloud.
On the surface, a good mobile app may appear to satisfy customers and generate revenue. But separating the great apps from the good reveals significant, long-term differences in customer loyalty and spend.
Published By: Dynatrace
Published Date: Dec 16, 2015
This eBook is inspired by the famous 6th century Chinese manuscript: The Art of War. Today, we will embark on a mission to continuously deliver assets to the operational battlegrounds safely, securely, and quickly.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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