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Results 1 - 14 of 14Sort Results By: Published Date | Title | Company Name
Published By: Anaplan     Published Date: Sep 07, 2018
Face à des consommateurs toujours plus puissants, imposant un rythme de plus en plus rapide et des désirs toujours plus changeants, le monde du Retail connaît une transformation profonde : baisse de trafic pour certaines enseignes, réduction des parcs magasins pour d’autres, développement de nouveaux services….sans parler des initiatives en « Omnicanal ». Ces investissements pèsent sur le compte de résultat des Retailers et mettent une forte pression sur les coûts et les marges. Dans ce contexte, l’équation pour?les professionnels du Merchandising et de la Supply Chain n’est pas simple. Ils doivent continuer à développer les meilleures pratiques de leur métier avec de nouveaux formats de vente, tout en intégrant les nouvelles exigences de l’Omnicanal, avec des consommateurs, tels que les Millennials, moins prévisibles que leurs ainés dans leur comportement d’achat. Pour les aider dans leur transformation et dans leur prise de décision et à travers 4 stratégies bien définies, ce Livr
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Anaplan
Published By: ATG, Inc.     Published Date: Oct 07, 2010
Why business must offer live voice and text chat assistance to drive online sales.
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atg, voice chat, roi, online channel investment, voice-based sales assistance, e-commerce, customer satisfaction
    
ATG, Inc.
Published By: Cisco     Published Date: Dec 20, 2018
Knowledge workers today have a rich portfolio of team collaboration tools to help them get their jobs done, starting with email and encompassing texting, file sharing, online chat and message boards, social media and video conferencing. Yet collaboration across these tools can be a frustrating experience, due to the complexity of the technology and lack of integration. The good news: the application of emerging technologies and artificial intelligence (AI) enables more people to connect when and how they need to. And that makes for more productive teams.
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Cisco
Published By: Genesys     Published Date: Aug 13, 2009
Your company likely has a contact center that efficiently and effectively handles customer interactions via telephone calls as well as through channels such as text chat, SMS, and e-mail. Yet are you aware that the contact center handles just a fraction of the activities that impact the customer experience throughout your business?
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genesys, conferencing, text chat, sms, e-mail, email, customer experience, contact center, voip, service delivery optimization, lob, line-of-business, sla, service level agreement, backlog, websphere, backlog, workload distribution, iwd, customer interaction management
    
Genesys
Published By: Genesys     Published Date: May 14, 2013
Today, the gap between a customer’s expecta-tions and the service they receive is huge. Customers are increasingly knowledgeable about the products they use, and demand value-added, personalized customer service in real-time, using voice, text-based media types like email and chat, and social media.
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genesys, customer service, social media, personalized customer service, text-based media, people management
    
Genesys
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly. The telephone is still the primary mode of support, but is steadily declining as text, social media, chat, knowledge bases, email and online communities provide new avenues for customers to get the help they need. Some organizations are embracing this evolution by implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals.
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logmein, infoworld, customer service, customer support, support, support strategy, social media, mobile support, email support, remote pc access software, remote desktop connection, remote computer support, customer support channels
    
LogMeIn Rescue
Published By: Neustar     Published Date: Nov 16, 2009
Mobile has hit the mainstream in the U.S. At the end of 2009, the number of mobile subscribers had grown to 280 million, reaching 87% of U.S. households. The availability of unlimited data and text messaging plans has pushed consumer mobile usage beyond voice to text messaging and Internet access.
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sms mobile, neustar, roi, csc, common short code, mobile marketing, two-way communication, mobile, text messaging, database, chat, short codes, customer acquisition
    
Neustar
Published By: Oracle     Published Date: Nov 08, 2017
Pour réussir dans le contexte concurrentiel actuel, les entreprises doivent se liberer des limites inhérentes à leurs infrastructures informatiques existantes. L’époque de l’achat de matériel et de la gestion d’énormes centres de données pour faire fonctionner les systèmes informatiques est en train de prendre fin. La gestion et la maintenance des infrastructures sont tout simplement trop coûteuses.
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oracle database, enterprise, quality assurance, data center, server infrastructure, storage management, oracle
    
Oracle
Published By: Oracle     Published Date: Feb 15, 2018
Pour réussir dans le contexte concurrentiel actuel, les entreprises doivent se liberer des limites inhérentes à leurs infrastructures informatiques existantes. L’époque de l’achat de matériel et de la gestion d’énormes centres de données pour faire fonctionner les systèmes informatiques est en train de prendre fin. La gestion et la maintenance des infrastructures sont tout simplement trop coûteuses. Une étude Gartner récente a révélé que plus de 80 % des directeurs informatiques considèrent le IaaS (Infrastructure as a Service) comme une option viable et que 10 % d’entre eux la considèrent déjà comme le choix par défaut en matière d’infrastructure. L’utilisation d’une infrastructure avec un modèle de services souple de paiement à l’utilisation ne réduit pas seulement les coûts et les problèmes mais elle permet aussi aux services informatiques d’innover de différentes façons, ce qui contribue à stimuler la croissance de l’entreprise.
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iaas, les, nuls, concurrentiel, entreprises, oracle
    
Oracle
Published By: Oracle     Published Date: Feb 16, 2018
Pour réussir dans le contexte concurrentiel actuel, les entreprises doivent se liberer des limites inhérentes à leurs infrastructures informatiques existantes. L’époque de l’achat de matériel et de la gestion d’énormes centres de données pour faire fonctionner les systèmes informatiques est en train de prendre fin. La gestion et la maintenance des infrastructures sont tout simplement trop coûteuses. Une étude Gartner récente a révélé que plus de 80 % des directeurs informatiques considèrent le IaaS (Infrastructure as a Service) comme une option viable et que 10 % d’entre eux la considèrent déjà comme le choix par défaut en matière d’infrastructure. L’utilisation d’une infrastructure avec un modèle de services souple de paiement à l’utilisation ne réduit pas seulement les coûts et les problèmes mais elle permet aussi aux services informatiques d’innover de différentes façons, ce qui contribue à stimuler la croissance de l’entreprise.
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iaas, les, nuls, concurrentiel, entreprises, oracle
    
Oracle
Published By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
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Pega
Published By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
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Pega
Published By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
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best practices, customer support, business intelligence, business optimization, customer engaement
    
Pega
Published By: Zendesk GmbH     Published Date: Apr 20, 2018
Überzeugte Kunden geben mehr aus Kunden geben mehr Geld aus, nachdem sie mit Ihnen gechattet haben – und 83 % aller Online-Käufer brauchen Hilfe, um einen Kauf zu tätigen. Lassen Sie Ihre Kunden nicht im Regen stehen, sondern greifen Sie ihnen unter die Arme, damit sie den Kauf abschließen. Warenkorbabbruch reduzieren Die Wahrscheinlichkeit, dass ein Kunde einen Kauf tätigt, ist dreimal höher, wenn Sie ihn mit proaktivem Chat ansprechen. Senden Sie zielgerichtete Nachrichten, um Kunden im Kontext zu helfen. Höherer Web-Umsatz Nachdem Spartan Race Live-Chat zu seinem Online-Store hinzugefügt hatte, ließ sich ein Anstieg des Retail-Umsatzes um 27 % und ein Kundenzufriedenheitswert für Live-Chat von 97 % verzeichnen. Mehr Markentreue Genau wie bei Interaktionen in einem normalen Geschäft können Live-ChatAgenten eine persönliche Beziehung zu Kunden knüpfen und die OnlineMarkentreue erhöhen.
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Zendesk GmbH
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