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support center

Results 76 - 100 of 153Sort Results By: Published Date | Title | Company Name
Published By: HP Data Center     Published Date: Mar 25, 2009
The need for reliable data centers is growing, especially in the small to medium sized business market.  So too is the price of data centers -- both in terms of initial cost and Total Cost of Ownership (TCO) -- as equipment, service and utility costs continue to escalate.  How is a data center manager going to support an IT-based business strategy that hinges on high availability, at a reasonable business cost?  Insource? Outsource? Build? Lease? This presentation looks at the factors driving data centers costs, their impact, how they can be controlled, and how to justify the data center you need.
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data center costs, hp data center, tco, total cost of ownership, price of data centers, it spending, it architecture, insource, outsource, build, lease, networking, it management, data center design and management
    
HP Data Center
Published By: HPE     Published Date: Aug 26, 2014
One thing is clear: the old way of running IT just won’t work in the new business environment.Truth is, preparing your IT department (and your company) to be agile, cost-efficient, metrics-driven, and flexible will require a change in how you operate. To support new business processes, you would do well to turn to a converged system, like HP ConvergedSystem for Virtualization. In this paper, we look at the greatest challenges faced by IT departments, and how traditional configurations, processes, and organizations are poorly-equipped to handle today’s workplace. We discuss the benefits of converged systems that are engineered to handle virtualized workloads. Finally, we look at HP ConvergedSystem for Virtualization as a simple and effective way for businesses to optimize their data center infrastructure and processes to better meet business needs.
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virtualization, data center, cloud, infrastructure, red hat, integrated, optimization, solution, public, private, business, converged, metrics-driven, cost-efficient, enterprise applications
    
HPE
Published By: HPE Intel     Published Date: Mar 15, 2016
To free up staff resources to focus on strategic business initiatives, many IT leaders are considering engaging a partner to handle ongoing data center maintenance and optimization. But, too often, data center management services fall short of expectations. Standard care services may be limited in scope, and may not support the range of legacy hardware already in the data center. Conversely, complex managed or outsourced services may involve a costly, fully-customized engagement, in which costs are unpredictable, and control is wrested away from the enterprise. Finally—and perhaps most importantly—many data center management service providers seem to lack the innovative spark that will ensure continuous improvement to data center operations.
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HPE Intel
Published By: IBM     Published Date: Apr 23, 2008
This white paper explains the why's and how's of data center transformation. It reveals the breakthrough IBM approach that supports dynamic, service oriented applications and consolidates systems, servers and networks for decreased operational costs on all fronts—freeing up funds for business innovation. Download white paper on new data center.
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it management, service management, datacenter, data center, network, networking, network management, ibm, opt it, ibm opt it
    
IBM
Published By: IBM     Published Date: Jun 19, 2008
The perfect mix of performance and energy savings, the IBM BladeCenter S is ideal for the small to mid-sized office and the remote office. It neatly consolidates your storage, servers and networking into a single chassis that plugs into a standard electrical outlet, supports virtually all applications, and uses less energy than comparable systems. Get inside the IBM BladeCenter S with this 3D Virtual Tour that lets you dissect the BladeCenter chassis and look through its components.
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bladecenter, ibm, express seller, green, energy, energy efficient, infrastructure, servers, green computing
    
IBM
Published By: IBM     Published Date: Oct 10, 2013
Increasingly demanding IT requirements are necessitating change to the data center network (DCN). Like servers and storage, the network needs to evolve to deliver the flexibility and scalability required by a more virtualized IT environment. In this interview, Michele Girola, IBM network integration services product manager, explains how to enhance your DCN to support evolving technologies today and in the future. Listen to the full 12-minute interview or read the two-page abbreviated version to learn how IBM is working with clients to build a better data center network.
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data center network, new technologies, data center, supporting technology, dcn, flexibility and scalability, product manager, network integration, enhance technologies, client relationships, better data, networking
    
IBM
Published By: IBM     Published Date: Oct 10, 2013
Virtualization is one of the most highly demanded of all IT projects this decade because it enables enterprises to reduce capex and opex costs and at the same time increase business efficiency and agility. However, implementing, supporting, and managing virtualization can often be difficult tasks, especially as deployments increase in scale and complexity and impact more areas of the datacenter. These more complex infrastructures often require highly skilled engineers with in-depth business knowledge and systems management capabilities. Projects such as infrastructure optimization and automation initiatives for self-service provisioning are key because they enable enterprises to streamline business processes and utilize cloud strategies and mobility solutions. IDC shows how partnering with experts who can implement, optimize, support, and manage virtualized environments may be the right course of action. By utilizing partners, enterprises will be able to avoid some of the potential pit
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virtual environment, business initiatives, maximize initiatives, datacenter, complex infrastructure, business efficiency, business agility, deployments, automation initiatives, cloud strategies, mobility solutions, infrastructure, cloud computing
    
IBM
Published By: IBM     Published Date: Sep 16, 2014
In 2013, Bon Ton Stores invested in upgrading IT, continuing to update and expand its eCommerce sites, and launching a new mobile site supporting delivery of promotions and online purchasing. A central aspect of this technology upgrade involved the replacement of an x86 server environment, supporting eCommerce with ten IBM® PowerLinux™ 7R2 servers and IBM PowerVM® running IBM WebSphere® Commerce on SUSE Linux operating systems. This case study highlights of some of the key aspects of this significant migration and its results, including how Bon-Ton IT executives support the business and what they prioritize, why they decided to make this move, what performance and capability resulted, and how it affected full data center costs and business resilience.
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stack costs, online purchasing, promotion delivery, mobile retail
    
IBM
Published By: IBM     Published Date: Sep 16, 2014
In 2013, Bon Ton Stores invested in upgrading IT, continuing to update and expand its eCommerce sites, and launching a new mobile site supporting delivery of promotions and online purchasing. A central aspect of this technology upgrade involved the replacement of an x86 server environment, supporting eCommerce with ten IBM® PowerLinux™ 7R2 servers and IBM PowerVM® running IBM WebSphere® Commerce on SUSE Linux operating systems. This case study highlights of some of the key aspects of this significant migration and its results, including how Bon-Ton IT executives support the business and what they prioritize, why they decided to make this move, what performance and capability resulted, and how it affected full data center costs and business resilience.
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stack costs, online purchasing, promotion delivery, mobile retail
    
IBM
Published By: IBM Corp     Published Date: May 31, 2011
Servers are the foundation of a dependable IT infrastructure. You need your IT to be reliable, flexible and ready to support your business through changing times. Read this white paper to see how IBM System x and IBM BladeCenter servers can offer an outstanding platform for virtualization and consolidation.
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ibm global business services, aditya famwal, mark t. chapman, midsize businesses, performance management, cost reduction, ibm system x, ibm bladecenter server, virtualization, consolidation, tco, x86 server, imm, infrastructure, servers, power and cooling
    
IBM Corp
Published By: IBM Software     Published Date: Jul 06, 2011
Learn why you should keep your software subscription up to date.
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ibm, tivoli, software subscription and support, renewal, bill kribbs, laura sanders, risk compliance, search, storage, service
    
IBM Software
Published By: IFS     Published Date: Jan 18, 2019
To ensure loyalty and win new customers, leading brands are focusing on the quality of their customer care to stay ahead. This eBook will explain how you can: -Upgrade your support centers to deliver omni-channel customer care. -Introduce self-service and AI without sacrificing the human touch. -Deploy technology to empower support agents to go beyond transactional service and deliver personalized, proactive service. This eBook looks at the barriers which prevent companies delivering omni-channel service and then examines the process and technology changes required to overcome them.
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IFS
Published By: Infosys     Published Date: May 21, 2018
Our client was a large financial institution with millions of customers using a wide range of products. So when customers called the contact center, they could have any query out of a possibility set of 68 categories. They would want investment advice, or ask about their account. Or they would simply want to reset their PIN. The trouble was that the large range of support offered at the contact center meant long and complex phone calls, as customers often found their way through the interactive voice response (VR) system to the wrong agent. They had to be re-routed-often several times- which gave our clients two problems.
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customer, service, automation, voice, response
    
Infosys
Published By: InsideView     Published Date: Apr 27, 2015
Advances in automation increase visibility and accountability surrounding lead-to-revenue processes. Despite this, tensions between marketing and sales persist concerning the quality of support that marketing brings to the revenue-production equation. To progress from open hostilities to collaborative détente, CMOs will need to reimagine sales enablement programs and strategy around the journey that spans the customer’s lifetime. This means creating a more interdependent relationship with sales that puts the customer at the center of the conversations that marketing and sales create, talks more about the problems and issues that buyers face, and aligns lead-to-revenue planning and processes around outcome-focused goals.
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b2b, lead-to-revenue processes, customer success management, marketing-led communication, buyer's context
    
InsideView
Published By: Juniper Networks     Published Date: Jun 29, 2017
The ongoing success of 7ticks depends on having an IT infrastructure that adapts and scales to unforgiving reliability, performance, and transparency requirements. To support the torrid growth of data, 7ticks needed to expand the IP/MPLS network connecting its data centers to 40 Gbps—and have an immediate path to 100 Gbps and beyond. Within its data centers, 7ticks needed network and security solutions that would keep pace—and would simplify service management and support automation. “Our biggest challenge is performance at scale,” says Scott Caudell, founder of the 7ticks business and vice president of IT infrastructure at Interactive Data. “IT is our business. The 7ticks infrastructure helps customers get a lower time to market and faster execution speeds at a cost that’s sustainable for their businesses.”
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technology efficiency, market dynamics, data privacy, data security, device management, platform management, enterprise management, data breach
    
Juniper Networks
Published By: Juniper Networks     Published Date: Jun 29, 2017
The bank wanted to modernize its global data center core and edge networks to move to the next stage of its private cloud journey. The bank has long recognized the advantages of server virtualization, and it wanted to move more aggressively to a software-defined data center. The bank was virtualizing all services, including compute, storage, and network, to gain greater business flexibility and deliver cost savings. But first, it needed an elastic, flexible, and production ready network to connect its data centers. The bank wanted a dynamically scalable network to interconnect its data centers in Europe, Asia, and North America, so that it could move toward a fully automated, self provisioned cloud. The global network needed to deliver performance at scale for the company’s highly virtualized resources, while also supporting integration of legacy assets into its software-defined data centers.
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cloud optimization, cloud efficiency, cloud management, cloud assurance, cloud visibility, enterprise management, data management
    
Juniper Networks
Published By: KEMP Technologies     Published Date: Aug 04, 2008
Today’s web and application infrastructure continues to expand applications for e-commerce, and communications with customers, partners and internal employees. For those responsible for deploying, maintaining and supporting these networked applications, there is an increasing need to get the highest performance out of datacenter equipment, while simplifying the complexity that causes excess overhead and unnecessary costs.
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load balancer, load balancing, application delivery, ssl acceleration, application optimization, windows terminal services, terminal services, content switching, server load balancing, application security, network security, kemp, kemp technologies, infrastructure, networking
    
KEMP Technologies
Published By: Lenovo and Intel®     Published Date: Apr 28, 2017
Lenovo Health’s patient engagement, care delivery and diagnostic solutions — supported by a powerful data center and comprehensive services — help deliver higher-quality care and achieve better outcomes by empowering you to: • Optimize patient engagement • Streamline clinician workflows • Improve diagnostic speed and accuracy View this diagram to learn more.
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lenovo, healthcare, lenovo health, patient engagement, clinician workflow, diagnostic solutions, customized care
    
Lenovo and Intel®
Published By: Lenovo and Microsoft     Published Date: Aug 13, 2013
The end of support date for Windows XP–April 8, 2014 is rapidly approaching, after which the potential for security vulnerabilities will dramatically increase. Companies with lots of Windows XP machines still in use need help upgrading in this compressed timeframe. Lenovo has an answer, as its Image Technology Center (ITC) services along with the Lenovo In-Place Migration (IPM) product can help internal IT staff quickly and successfully migrate from Windows XP to Windows 7 or Windows 8 with a minimum of disruption to users and the organization.
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security, windows 8, windows xp, secure platform, enterprise computing, mdm, client virtualization software
    
Lenovo and Microsoft
Published By: LogMeIn     Published Date: Feb 27, 2018
24/7 Self-Service Support Center: Bold360 ai’s 24/7 context driven support center was implemented, allowing users to instantly discover relevant content from the smart knowledge database. Dynamic FAQs displayed trending topics in real-time to speed up customer resolution and discoverability. Real-Time Customer Analytics highlight unanswered questions, giving Premium Credit instant visibility of missing topics, questions driving ticket volume, and more.
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customer, support, faq, credit
    
LogMeIn
Published By: NEC     Published Date: Aug 12, 2014
As virtualization technology evolves and improves, the server performance and power requirements for supporting a virtualized data center increase. Your aging servers are struggling to meet increasing virtual workload demands. These older, lower-performing servers further tax your data center by consuming valuable space and power. You want to update, upgrade, and consolidate to a powerful new server solution that will provide an excellent virtualization platform. In this white paper, you’ll learn how the NEC Express5800/A2040b enterprise server, powered by the Intel® Xeon® processor E7-4890 v2, offers just that.
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consolidation, lab validation, report, servers, virtualization, analytics, application owners, system integrators, big data, reliability, enterprise, availability, serviceability, processor, workload, data center design and management
    
NEC
Published By: NetApp     Published Date: Sep 30, 2013
"As the rapid rise in the number of mobile devices and users creates an explosion in data and virtual machine instances, datacenter transformation becomes imperative for many enterprises. It is essential enterprises move to consolidate resources and cut both capital and operating costs while still providing support for distributed applications. This brief white paper delves into a Q&A with Eric Sheppard, research director of IDC’s Storage Software program, on integrated systems and whether you should buy compute, network, and storage resources together. Read on as you will discover: What integrated systems are, and its benefits The differences between an integrated platform and integrated infrastructure How datacenters are leveraging these new systems today And more" NetApp Privacy Policy
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storage infrastructure, clustered storage, technology, scalability, application, storage solution, non-disruptive operations
    
NetApp
Published By: NTR Global     Published Date: Nov 24, 2008
The role of IT has grown dramatically over the last 5 years, from that of an aggregator or dispenser of information and technology to key strategic partner, business process enabler, and revenue driver. This is due in large part to continuous advancement, seamless integrations and innovations in IT processes and tools.
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ntr global, remote support solution, customer support, total support solution, virtual support center, crm, ntrglobal, networking, enterprise applications, remote access, remote network management
    
NTR Global
Published By: Onaro     Published Date: Jul 27, 2007
VPs of Infrastructure and Operations are under constant pressure to more rapidly provision infrastructure to support applications, hit cost reduction targets, and maintain or improve application availability for network attached storage. To meet these goals, they are the directors of a carefully orchestrated dance of network, server, storage and datacenter operation teams.
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storage management, storage, san, sans, sanscreen, network management, storage provisioning, network provisioning, network management, data center, datacenter management, data center management, onaro, infrastructure
    
Onaro
Published By: Oracle     Published Date: Aug 08, 2013
Social media is transforming customer care and should be considered a strategic vehicle for delivering excellent customer experiences. A majority of social conversations are ‘noise’, however, there are topics that are relevant to different parts of the organization. When the topic is customer-service-related, most organizations are ill-equipped to deliver the level of support needed resulting in a splintered, disjointed customer experience. Get your free copy of “Customer Care in a Social World” whitepaper where you will learn: • Three qualifications needed for a social-enabled contact center • To identify the stage of social-enablement for your contact center
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customer care, social world, oracle, crm, social media
    
Oracle
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