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Published By: Workday     Published Date: Oct 15, 2013
HR organisations are struggling to keep up with new business challenges and current solutions can’t keep pace with change.  New ideas and technology can transform HR and create business value.  Learn about five business trends that are driving cloud adoption in this free whitepaper.
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workday, saas, saas adoption, cloud, cloud computing, hr technology, software as a service, workforce strategy, workforce management, talent management, roi, flexibility, mobility, human resource technology, power and cooling
    
Workday
Published By: Workday     Published Date: Oct 15, 2013
Workday is the leader in enterprise-class, Software-as-a-Service solutions for managing global businesses, combining a lower cost of ownership with an innovative approach to business applications. Download this datasheet to learn more about Workday.
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workday, about workday, cloud, enterprise applications, global enterprise, workday applications, applications, business technology, it management, human resource technology, cloud computing
    
Workday
Published By: Workday     Published Date: Oct 15, 2013
Change is the one constant in business. Companies grow, merge, consolidate and enter new markets. Workday HCM provides the core system of record enterprises need to manage the full hire-to-retire process for both employees and contingent workers in an increasingly global environment. Download this datasheet to learn more about Workday's Human Capital Management Software as a Service Solution.
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workday, hcm, workday hcm, human capital mangement, human capital mangement system, human resource mangement, talent mangement, project mangement, human resource technology
    
Workday
Published By: Workday     Published Date: May 07, 2015
This report defines the next generation system of record, outlining the changes and challenges with current technology and how continuous innovation has become critical for “new” systems of record.
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advantage of saas, saas, erp, erp solutions, saas-based erp solutions, erp systems, software as a service, integration system, enterprise resource planning
    
Workday
Published By: Workday     Published Date: Mar 23, 2015
This whitepaper will help technology and business managers and executives understand the requirements for SaaS.
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cloud applications, saas, cloud computing, critial requirements for saas, cloud providers, workday, cloud applications deliver real value, clous, software as a service
    
Workday
Published By: Workday     Published Date: Jul 19, 2017
Multi-tenancy is a key feature of Workday and enables multiple customers to share one physical instance of the Workday system in a highly secure environment. Multi-tenancy is enabled through the Workday Object Management Server (OMS). Workday OMS allows servers to host multiple customer tenants simultaneously and builds “security walls” between each of the tenants. Thanks to Workday OMS, there is no way for any worker in one tenant to access the information of another tenant. Workday delivers its software using a continuous development model. Builds are rolled out weekly that contain new features, bug fixes, or performance improvements. Twice a year, Workday takes all the features put into preview and releases them to production for all customers. Workday customers are never landlocked on an old release, and all customers can utilize new features for the products they purchased as soon as they are live.
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organizational security, site security, communication security, application security, database security, software licensing, installation
    
Workday
Published By: Workday     Published Date: Nov 07, 2017
Definition der wahren Vorteile von Software-as-a-ServiceAnwendungen
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Workday
Published By: Workday     Published Date: Feb 01, 2019
In today’s IT landscape, many organizations have adopted a cloud-first approach to business systems. Yet with so many vendors offering SaaS solutions, how do you know which vendor will enable you to achieve the true benefits SaaS has to offer? What are the characteristics to look for when considering a SaaS solution, and what are the real impacts on modern businesses? In this complimentary whitepaper, you will learn: • What real SaaS is and is not • How to distinguish between real SaaS vendors and imposters. • The question of SaaS security. • Potential cost savings your company could gain from SaaS solutions • If your company is ready to make the switch to SaaS From IT professionals to anyone just looking to get a basic understanding of SaaS, this paper helps make sense of it all.
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workday, workforce technology, digital strategy
    
Workday
Published By: Workday France     Published Date: Mar 08, 2018
Une nouvelle réalité économique: La fonction ressources humaines connaît actuellement une mutation profonde et nécessaire. La mondialisation, l'instabilité économique, l'évolution des technologies et la concurrence pour le recrutement des talents constituent de nouveaux challenges pour les dirigeants et les directions des ressources humaines (DRH). A l'évidence, les anciennes pratiques ne sont plus adaptées à cette nouvelle économie mondialisée. Les RH doivent se réinventer. C'est une occasion unique pour les DRH de ré-imaginer le rôle de la fonction RH et de créer une valeur ajoutée durable pour leurs entreprises, leurs collaborateurs et leurs communautés. Dans un contexte économique tourmenté, l'adoption des technologies Cloud, notamment les applications SaaS (Software as a Service), est une tendance de fond. Cette démarche permet de réduire les coûts, d'accélérer la mutation des entreprises et de créer plus de valeur.
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Workday France
Published By: Workday Italy     Published Date: Aug 15, 2018
In our 35-criteria evaluation of software-as-a-service (SaaS) HR management systems providers, we identified the eight most significant ones — ADP, Ceridian, Meta4, Oracle, Ramco Systems, SAP SuccessFactors, Ultimate Software, and Workday — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals and their HR business stakeholder clients make the right choice.
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Workday Italy
Published By: Workday Italy     Published Date: Sep 19, 2018
In today’s IT landscape, many organisations have adopted a cloud-first approach to business systems. Yet with so many vendors offering SaaS solutions, how do you know which vendor will enable you to achieve the true benefits SaaS has to offer? What are the characteristics to look for when considering a SaaS solution, and what are the real impacts on modern businesses? In this complimentary whitepaper, you will learn: • What real SaaS is and is not. • How to distinguish between real SaaS vendors and imposters. • The question of SaaS security. • Potential cost savings your company could gain from SaaS solutions. • If your company is ready to make the switch to SaaS. From IT professionals to anyone just looking to get a basic understanding of SaaS, this paper helps make sense of it all.
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Workday Italy
Published By: Workday Spain     Published Date: Sep 19, 2018
In today’s IT landscape, many organisations have adopted a cloud-first approach to business systems. Yet with so many vendors offering SaaS solutions, how do you know which vendor will enable you to achieve the true benefits SaaS has to offer? What are the characteristics to look for when considering a SaaS solution, and what are the real impacts on modern businesses? In this complimentary whitepaper, you will learn: • What real SaaS is and is not. • How to distinguish between real SaaS vendors and imposters. • The question of SaaS security. • Potential cost savings your company could gain from SaaS solutions. • If your company is ready to make the switch to SaaS. From IT professionals to anyone just looking to get a basic understanding of SaaS, this paper helps make sense of it all.
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Workday Spain
Published By: Zendesk     Published Date: Aug 22, 2017
Shopping around for customer support software? Here’s our cheat sheet with over 50+ questions to ask each vendor in your RFP. We know evaluating vendors can be overwhelming, but hopefully armed with this insider knowledge you’ll feel like a pro.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Aug 22, 2017
This Magic Quadrant examines the global market for customer service and support applications designed to enable customer service and support agents to engage customers through their preferred communication channel. Learn how Zendesk can fit the needs of your Customer Support team.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent, gartner magic quadrant
    
Zendesk
Published By: Zendesk     Published Date: Aug 22, 2017
Zendesk helps its customers increase agency efficiency and CSAT ratings, improve ROI, and more. Use our Forrester estimator to calculate the economic benefits Zendesk can bring.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent, forrester, roi calculator
    
Zendesk
Published By: Zendesk     Published Date: Aug 22, 2017
Happy customer support agents will not only provide a better customer experience but stay with your organization longer. This article focuses on how to improve the way your business interacts with support agents.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Aug 22, 2017
If you provide a negative experience to a customer, not only are they more likely to tell their friends and colleagues, they may abandon you for a competitor. This article focuses on how to improve the way customers interact with your business.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Aug 22, 2017
Learn how top companies and organizations use Zendesk to tailor their support, try out new ideas, and improve their relationships—all at scale.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Aug 31, 2017
Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service. It’s a paradoxical challenge for companies, one brought about by increasing levels of consumer expectations and the fast changing technical landscape of customer communications. Learn how you can provide personalized customer service in a rapidly changing technical landscape with Zendesk.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Aug 31, 2017
In this study, Forrester lays out the benefits and costs of Zendesk’s family of customer service products, with the analysis pointing to benefits of more than $3.8 million.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Jan 19, 2018
Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the ability to contact businesses in more than one way, and they expect each brand interaction to be consistent with the one before and after. Learn how with Zendesk's Omnichannel solution.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Jan 19, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
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