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Published By: SPSS, Inc.     Published Date: Mar 31, 2009
Read how Cabelcom recognized the key to tackling churn and was able to identify the point at which customers become dissatisfied with their service.
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spss, cablecom, customer retention, crm, churn rate, reduce churn, predictive analytics, statistics
    
SPSS, Inc.
Published By: Stratus Technologies     Published Date: Sep 30, 2008
The Choices from many reputable suppliers of IT managed services can appear very much alike. Yet when you have a mission-critical business process whose function must not be interrupted, you know your requirements call for something above and beyond. This paper serves as a field guide to help you identify key characteristics that set a critical managed IT service apart from even highly capable general-purpose offerings.
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stratus technologies, it services, business impact analysis (bia), recovery point (rpo), recovery time objectives (rto), business continuity (bc), disaster recovery (dr) protection, service level agreement (sla)
    
Stratus Technologies
Published By: Symantec     Published Date: Jul 11, 2017
Cloud Access Security Brokers (CASBs) serve as a critical control point to ensure the secure and compliant use of cloud apps and services. Cloud service providers typically maintain a shared responsibility policy for security—they guarantee the integrity of their service infrastructure, but the customer is responsible for securing actual app usage. In addition to the growing cloud security challenges organizations face to safeguard data and protect against threats in the cloud, total volume of cloud app adoption is accelerating, with most of it being done by business units and employees without approval or security oversight from the IT organization. As a result, CASB functionality has become so critical that by 2020 it is projected that 80% of enterprises will use a CASB solution. (Gartner)
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cloud, cloud service providers, cloud security, cloud applications
    
Symantec
Published By: TIBCO Software     Published Date: Aug 13, 2018
The use of SaaS applications within an organization is the new normal. In fact, there's a good chance that just your marketing department alone is using over 10 SaaS products. According to Gartner, the 2015 worldwide market for SaaS software application sales was $33.4 billion, with projections to double to $67.2 billion by 2019. Integration needs are changing, with SaaS applications, as well as mobile traffic, social networks, IoT, suppliers, partners, and customer channels all new integration points that will need to be captured in your business processes. Read “Five Principles for Integrating Software as a Service Applications” to learn: Key principles for successful hybrid integrations New integration use cases to grow your business upward and outward The why and how of integration as both an enabler and a differentiator Benefits of the TIBCO integration platform and its various offerings
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TIBCO Software
Published By: TIBCO Software     Published Date: Jul 22, 2019
First Citizens Bank & Trust Company is a chartered commercial bank offering a complete line of financial services. With over 200 point-to-point applications and disparate systems, the bank needed a way to reduce its applications portfolio and streamline integration among systems, including fast integration of systems from newly acquired banks. First Citizens turned to TIBCO ActiveMatrix BusinessWorks™ and TIBCO® Messaging for their simplicity and ability to quickly get IT processes up and running. With standard services, this transformation resulted in reduced deployment time—from eight months to 18 weeks, resulting in reduced credit card loan project time.
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TIBCO Software
Published By: Tideway Systems     Published Date: Dec 11, 2007
This report provided by Enterprise Management Associates (EMA) is developed around research that's focused on showing the many faces of the CMDB – as a central point for governance, asset, inventory, change and configuration control, and as a core system, in many cases for more effective service assurance. Designated for IT adopters and planners – read by executives, as well as, architects, and technical influencers.
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cmdb, configuration management, change management, itil, service management, itsm, tideway systems, tideway
    
Tideway Systems
Published By: Trapeze Networks     Published Date: Apr 16, 2007
This analyst report written by Stan Schatt, VP & Research Director, Networking at ABI Research  helps you decipher the WLAN security alphabet soup, understand architectural approaches to WLAN security, upcoming standards for roaming, load balancing and management frame encryption, and key security requirements that you should consider for you next WLAN deployment.
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wi-fi, wireless, wlan, remote technologies, roaming, encryption, access point, service set identification
    
Trapeze Networks
Published By: Trend Micro     Published Date: May 03, 2018
Skills and resources — these are the two elements that make up an attacker’s arsenal. An attacker, however, cannot set out to break security or even perform sophisticated attacks without finding weak points in a system first. Massive malware attacks, email-borne heists, hacked devices, and disrupted services — all of these require a vulnerability in the network, whether in the form of technology or people, in order to be pulled off. Trend Micro has looked into the current and emerging threats, as well as the security approaches tailored for the landscape. Read on to find out how to make informed decisions with regard to the security focus areas that will figure prominently in 2018.
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Trend Micro
Published By: ttec     Published Date: Jul 24, 2019
Omnichannel is one of those words everyone uses, but few use correctly. It’s not another word for multichannel. It’s a different state of existence. In our experience, multichannel is the ability to interact with customers across many different channels, but not necessarily in a cohesive fashion. As new channels become available, they are “bolted on” to existing customer experience infrastructure such as CRM or customer support systems. Too frequently, the management of these channels becomes siloed (web versus in-store sales, for example). The effect of this from the customer experience standpoint can be disjointed and jarring. For example, the resolution of an issue following a customer conversation with an associate in the contact center may not be reflected when the customer goes online or into a store. Yet the ability to offer multichannel service experience is table stakes for today’s business. If you’re not available in the channels where customers want you to be, you cease to b
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ttec
Published By: VeriSign Incorp.     Published Date: May 08, 2009
Web Application Threats Are Evolving. Are Your Security Efforts Keeping Pace? Today, Web application security threats are not only becoming more abundant than ever, but also more difficult to detect, and more complex to solve. Many organizations are responding to these unique vulnerabilities with traditional network security approaches. However, sophisticated Web applications threats require a more sophisticated security strategy. What’s worked in the past won’t necessarily work today; and what’s more, Web application security requires a comprehensive solution, not simply a series of a la carte provisions. For detailed steps toward improving your Web application security strategy, download the VeriSign® Enterprise Security Services white paper, Best Practices That Improve Web Application Security.
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verisign, web application security, sensitive data, intellectual property, business processes, operational costs, verisign enterprise security services, point-of-sale
    
VeriSign Incorp.
Published By: VMware     Published Date: Feb 24, 2017
IT organizations are largely siloed between the desktop and mobile management worlds. IT has addressed management of mobile devices with modern enterprise mobility management (EMM) solutions. However, Windows desktops have been managed separately using older PC lifecycle management (PCLM) technologies, which have fallen short of basic IT and end user expectations of today’s evolved, mobile-cloud workforce. The VMware AirWatch® Unified Endpoint Management (UEM) solution is a single, platform-independent approach for managing every device and every operating system across any organizational use case. The solution combines traditional client management requirements with modern EMM efficiencies enabling IT to deliver OS policies, patches, and apps over-the-air. Cloud-first management with instant push technologies and self-service capabilities ensure lower cost management, better security, and peak user experience regardless of the device being used to access the corporate environment.
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VMware
Published By: VMware AirWatch     Published Date: Sep 21, 2016
This Event Proceedings document captures key takeaways from discussions at a recent executive dinner in London hosted by VMware. Focused on Digital Workspace emergence in the Financial Services sector, the invitation only event attracted a largely IT executive audience. The event was by invitation only and attracted an audience consisting largely of IT executives from the Financial Services in the United Kingdom. The session saw an open, spirited exchange of views on the state of end user computing initiatives amongst the present banks and insurance organizations. Attendees also discussed the impact of digital transformation initiatives on end user computing, and what this means for CIOs and IT departments in this sector.
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VMware AirWatch
Published By: WebEx     Published Date: Apr 02, 2009
This document educates end-users and decision makers on Software-as-a-Service (SaaS), where it differs from traditional software, and what the key benefits are when deploying SaaS applications. In addition, this document also provides the reader with a comprehensive look at the Total Cost of Ownership (TCO) analysis any decision maker should complete before making a choice between a SaaS or a traditional software deployment.
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webex, software-as-a-service, saas, saas applications, tco, total cost of ownership, traditional software deployment, break-even point
    
WebEx
Published By: WebEx     Published Date: Apr 02, 2009
The business of taking care of remote hardware and software has never been bigger:-Managed systems and services for retail, point of sale, hospitality, and other distributed operations are a hot growth area.- Enterprise help desks manage an increasingly dispersed array of hardware and software.- Enterprise software providers are moving to managed services and other value added support offerings to preserve margins in the face of increasing price pressure.
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webex, virtual support networks, virtual support network, vsn technology, standard remote management, it server management, local area network, lan
    
WebEx
Published By: YouSendIt     Published Date: Sep 17, 2008
In this FactPoint study, discover why companies are increasingly adopting managed file transfer to send large and important files. Learn key factors driving the migration away from e-mail and FTP; the top 8 features to look for; and tough questions to help you choose a solution. Find out why countless companies are making the move—download your copy now.
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cost-effective file delivery, promo code: wp2, file transfer, attachment, email, ftp, security, powerpoint attachment
    
YouSendIt
Published By: YouSendIt     Published Date: Nov 21, 2008
In this datasheet, discover how it’s now possible to send large files in a way that’s safer and more affordable than FTP, courier services, and email attachments.  Learn how to beat the security challenges that come with global collaboration and data sharing; avoid crippling data transfer problems like partial file delivery or network delays; and know where your file is every step of the way, from sendoff to final destination. Download your copy now.
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cost of ownership, total cost of ownership, tco, authentication, authorization, encryption, file transfer, content delivery
    
YouSendIt
Published By: YouSendIt     Published Date: Dec 02, 2008
Discover why sending large e-mail attachments and other digital files is becoming increasingly problematic.  Download this informative data sheet now to learn how FTP flaws can result in exposure; why large email attachments aren’t getting through; risks of delivering files via CD-ROM; and how new digital delivery developments make it possible to send large files, fast and securely.
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file transfer, content delivery, digital content delivery, attachment, email, ftp, security, confidentiality
    
YouSendIt
Published By: YouSendIt, Inc.     Published Date: Sep 17, 2008
In this FactPoint study, discover why companies are increasingly adopting managed file transfer to send large and important files. Learn key factors driving the migration away from e-mail and FTP; the top 8 features to look for; and tough questions to help you choose a solution. Also, find out how to maximize privacy, security, speed, and ease of use. Find out why countless companies are making the move—download your copy now.
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cost-effective file delivery, promo code: wp2, file transfer, attachment, email, ftp, security, powerpoint attachment
    
YouSendIt, Inc.
Published By: YouSendIt, Inc.     Published Date: Nov 21, 2008
In this datasheet, discover how it’s now possible to send large files in a way that’s safer and more affordable than FTP, courier services, and email attachments.  Learn how to beat the security challenges that come with global collaboration and data sharing; avoid crippling data transfer problems like partial file delivery or network delays; and know where your file is every step of the way, from sendoff to final destination. Download your copy now.
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cost of ownership, total cost of ownership, tco, authentication, authorization, encryption, file transfer, content delivery
    
YouSendIt, Inc.
Published By: YouSendIt, Inc.     Published Date: Dec 02, 2008
Discover why sending large e-mail attachments and other digital files is becoming increasingly problematic.  Download this informative data sheet now to learn how FTP flaws can result in exposure; why large email attachments aren’t getting through; risks of delivering files via CD-ROM; and how new digital delivery developments make it possible to send large files, fast and securely.
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file transfer, content delivery, digital content delivery, attachment, email, ftp, security, confidentiality
    
YouSendIt, Inc.
Published By: ZirMed     Published Date: Jun 28, 2013
Advanced Medical Imaging (AMI) offers a full range of diagnostic imaging and intervention services in the metro Denver, Colorado area. In an effort to create a more proactive patient collection process they turned to ZirMed. Learn how AMI was able to increase point-of-care collections by estimating patient responsibility and collecting a portion of payment before service.
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medical imaging, radiologic services, ami, diagnostic imaging, intervention services, radiologist, claims management
    
ZirMed
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