Published By: 8x8 Inc.
Published Date: Nov 10, 2016
For the 5th year in a row, 8x8 is a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. See what makes us different and why you should consider the cloud to expand or replace aging, inadequate business phone systems, meeting services, & contact center equipment.
Published By: 8x8 Inc.
Published Date: Feb 13, 2017
iCruise.com, one of the largest sellers of cruises in the US, needed a total communications solution with both hosted phone service and a cloud contact center. Only 8x8 was able to deliver a complete and integrated approach to customer service
Published By: 8x8, Inc.
Published Date: Jan 22, 2013
Traditional phone systems present two main problems for businesses: limited features and high costs. As a result, small businesses are migrating to Internet phone systems that deliver advanced communication over broadband connections.
Published By: 8x8, Inc.
Published Date: May 13, 2013
As voice, video, and data networks meld into a single user experience, solutions that integrate phone service, unified messaging, voicemail, audio and video capabilities, rich-media conferencing, and mobility solutions are in high demand.
Today, most healthcare professionals carry mobile phones. These phones are capable of sending and receiving text messages; immediately, non-intrusively and cost effectively. Text messaging has opened up a revolutionary way for healthcare organizations to interact with their health care staff. This document will help the reader to understand the costs associated with current staffing organizations' communications and identify a cost effective alternative.
The use of pollable remote access units enable integration of phone systems with telecommunications management, plus system-wide access, monitoring and alarm notification that includes unmanned remote sites. Few telephone networks connect a user base that is involved in such a multitude of vital services as local government.
As a provider of cable television, telephone, and high-speed Internet for the City of Burlington, Vermont, Burlington Telecom (BT) offers communication services to more than 16,000 homes. By the end of 2008, BT’s communications infrastructure will allow every home and business in the city to have access to its fiber optic network.
Written by: Forrester Research and Sponsored by: Art Technology Group, Inc. In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on?
In order to maintain their commitment to customer service, Girard Toyota looked to upgrade their outdated phone system. The antiquated system they were using was not only costly to maintain, but also inhibited their efficiency — inbound calls were not answered in a timely fashion, and when they were, the hold times were much too long.
Calls were not being transferred to the correct representatives, causing frustration for both new and existing customers. The entire customer experience was negatively impacted, threatening to cost the company revenue and its prized reputation for superior customer service.
Published By: Black Box
Published Date: Nov 24, 2015
Black Box can help you get the most out of your technology investment. We partner with customers to identify the right solutions for strategic IT needs that add value to your business. Our portfolios of Wired/Wireless, UCC, and IT Service solutions, and our depth of expertise, deliver positive business outcomes for evolving IT business scenarios.
Black Box takes a vendor-independent approach to deliver the right solution, on the right network. Our long-term, established relationships with best-in-class IT technology providers allow us to offer objective, vendor-neutral solutions designed to meet a broad range of IT requirements.
With more than 4,000 team members & 200 offices in 150 countries, we offer global capabilities with local expertise, and are committed to driving business success through IT excellence. Our passion to IT communications is unsurpassed, and we will work with you to find the ideal solution for today’s challenge while helping to anticipate tomorrow’s needs.
Published By: BlackBerry
Published Date: Jul 23, 2009
Over the last fifteen years, mobility solutions have evolved from cell phones and pagers to platforms for wireless email and mobilizing business applications. Today's road warriors depend on their mobile devices for fast, reliable, easy access to applications and corporate data. Mobile solution downtime can adversely affect customer service, productivity, sales, and revenues.
In recent years, the concept of “Anywhere, Anytime Computing” has become the common denominator in driving personal electronic device sales, as users are adopting to new categories of devices such as smartphones, tablets, and smartTVs. These devices enable consumers and employees to access information and services from almost any device at any time. Gartner studies show that the estimated mobile phone market is to reach 1.8 billion devices in 2013.
En 2007, l’iPhone™ d’Apple™ révolutionne le monde de l’informatique, mais c’est bien l’ouverture de l’App Store™ en 2008 qui marque l’avènement d’une nouvelle ère dans le commerce mobile. L’App Store™, mais aussi Google Play™, permettent alors aux entreprises de fournir des informations et des services via un canal de consommation nouveau, intime et extraordinaire.
There are more people on earth than total IPv4 addresses, and they're expected to run out by the end of 2011. Preparing for the transition now can help you maintain business continuity during the changeover while taking advantage of immediate business benefits.
IT Security challenges are more complex than ever, as mobile devices, social technologies and cloud computing take hold. Find out how these top 2012 security trends will affect your organization-and make sure your data protection measures are ready.
Watch this live demo of the new Cisco Spark
We’d like to share with you the video of a really fun demo we made recently of new Cisco Spark.
It’s Cisco’s cool new product that rolls meetings, messaging, and calls into one service. All of this happens in digital workspaces in the Cisco cloud.
You can share files with your team there, screen share, and draw. Everything’s saved in this space.
When your business is ready, you can add Cisco video conferencing room systems, or desktop video phones. It all works together with your service.
Not long ago, even the most astute executives couldn’t fully anticipate how quickly emerging technologies would transform their business operations — and even their business models.
Laptops, smartphones, and other mobile devices; high-bandwidth wireless networks; and cloud-based computing services have proven to be among the most impactful of these advances, collectively untethering workers from office environments and fundamentally altering work behaviors. employees today work anytime, anywhere while accessing applications and data that reside on company servers and in the cloud.
Cisco Umbrella can help your business overcome these problems, download this whitepaper today to find out more.
Smartphones, tablets and other mobile devices increase productivity by accelerating decision making and responsiveness. As a result, the number of business users relying on corporate and bring-your-own (BYO) mobile devices continues to grow rapidly—with email serving as the primary app to service customers and facilitate collaboration.
"Is your mobile micro app concealing a complex web property?
The mobile web doesn’t just exist in your smartphone or tablet’s browser—there’s also an invisible but critical layer at the back end that powers mobile app services from content delivery to networking and collaboration. A micro app on a mobile device typically serves as the entry point to a web property. The combination of Citrix XenMobile and Citrix NetScaler offers enterprises an ideal solution that not only incorporates a comprehensive set of MDM and MAM features but also complements them with a market-leading, cloud-ready suite of capabilities for optimizing mobile web app performance, availability and security."
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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