With the current state of the economy, IT executives are being asked to stretch their budgets in order to keep their businesses profitable. In 2008, Median IT spending per user fell to $6,667 from the previous year's $7,397, according to Computer Economics. This represents a 6.2% reduction, consistent with the fact that IT managers were supporting an increasing number of users without corresponding increases in IT spending. IT spend continued to decline in 2009 and uncertainty and caution is still prevalent in 2010.
Take off with OKRs!
How do monumental feats of achievement like landing on the moon occur? We believe the key is marrying inspiration with the right strategy. The journey to the moon required countless teams planning and executing their contributions, all while measuring progress along the way.
Your team also has the power to make the seemingly impossible happen with a process called Objectives and Key Results (OKRs). Whatever your version of landing on the moon, this book is designed to help you get there.
It’s a resource for managers at all levels to implement the company-wide objectives established by leadership. We’ve included details for working with every employee so that they have measurable objectives that impact the entire company each quarter of the year.
Published By: 8x8 Inc.
Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That’s the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center.
Download this complimentary report to learn:
Major business drivers that are leading contact centers to cloud
Surprising top method for measuring and improving agent performance
Concerns and obstacles around moving to the cloud
Increased prevalence of remote working and key challenges reported
The most popular non-voice channels contact center managers would like to incorporate
Published By: 8x8 Inc.
Published Date: Jun 16, 2017
Do attitudes to IT adoption vary depending on your seniority within a business? And could this be holding back adoption of technology? These are key questions explored in this paper, which compares the views of mid-level ‘hands on’ IT managers with those of senior directors within British companies.
Across both groups, there is a sense that UK business in general is too wary of implementing new technology.
But there is a significant divergence of opinion when it comes to a range of factors, such as the extent to which companies invest in new technology, stay on top of the latest tech, and understand its importance to the success of the business.
A pattern emerges, whereby the senior leaders within companies are far happier than middle managers with the status quo around technology adoption. And IT managers even suggest that this might be driven by self preservation on the part of senior leaders.
Published By: Achievers
Published Date: Dec 11, 2012
Managers that use employee recognition benefit from increased employee performance and achievement of organizational goals. Read this white paper to understand why managers are a critical component for successful employee recognition programs
Despite a number of compelling reasons to move away from annual plans and budgets, many CFOs are reluctant to make the change. They fail to recognize that there are alternative (and less dysfunctional) ways of driving performance improvement and making managers accountable for performance. CFOs need to implement systems that provide managers at every level with the capability to make fast, well-informed decisions. They need to replace annual planning cycles with more regular business reviews that enable managers to see trends, patterns, and "breaks in the curve" long before the competition.
Grounded in extensive research, Reinventing the CFO outlines seven critical roles--from streamlining redundant processes to regulating risk to identifying a few key measures--that CFOs must take on to transform the finance operation successfully. Challenging many of the finance field's accepted practices and systems, this bold book revolutionizes the role of financial managers and frees them to make smart, ethical, strategic decisions that add real value to the firm.
In 2006 the world economy was booming, partly on the back of triple-A investment innovations. Then, suddenly, the boom ended. What fascinates the authors is the fact that almost no one saw the 2008 economic crisis coming. In this article, the authors come to terms with the reality that, in economics and business, accurate forecasts aren't possible. Therefore, they say, managers need to develop a different attitude about the future.
Evolving your digital analytics program for a shift toward democratization requires foundational work. It’s crucial that you evaluate the current state of your analytics program. Know that building confidence for the analytics newbies and their managers will take time and investment, but it will set the stage for providing exceptional and consistent customer experiences across channels.
Download our new guide The Extraordinary Possibility to learn about the five strategies to help you transition into an organization where everyone is part of the Analytics action.
Customer experience is the new management battleground.
You know it better than anyone. Most customer experience best practices center on the value businesses need to bring to customers. But what role do customer needs play in creating an enterprise plan of attack? Get the full scoop. Plus, learn how experience managers at companies like Guitar Center, Nestle, and PETCO keep their brands thriving and competitive. Read CMO Club Solution Guide: Customer Experience Essentials.
Too irrelevant to the team leader.
Such are the complaints heard repeatedly about Performance Management and Engagement systems.
And these don’t even touch on the biggest problem of all: current systems produce a tidal wave of unreliable data. The ratings they yield are based on the notion that, with enough time and training, managers (and peers) can become reliable raters of other people’s skills and competencies. Sadly, that’s not true. A large body of research reveals:
61% of your manager’s rating of you is a reflection of the
manager, not of you. Your organization, apparently unaware of this, then persists on paying you, training you, and promoting you—and everyone else in the organization—based on these flawed ratings.
There’s a lot of noise these days about hyper-convergence. IT managers are facing internal pressure to adopt hyper-converged infrastructure (HCI) solutions to make their departments more efficient and “cloud-like” as well as external pressure from vendors fighting for market share in an increasingly crowded space. While an HCI solution could bring your organization significant benefits, it’s not necessarily simple to implement, nor is it the optimal solution for every use case. To determine if HCI is right for you, first we need a clear definition of what it is and what it does.
Published By: AirDefense
Published Date: Apr 24, 2007
This document outlines how hackers are exploiting vulnerabilities in 802.11 wireless LANs and describes the widely available hacking tools. As a collection of already published risks to wireless LANs, this white paper is written to inform IT security managers of what they are up against.
Published By: AirDefense
Published Date: Apr 24, 2007
This white paper is designed to guide network administrators and security managers to design, implement, and enforce wireless LAN security policies that enable every organization to fully reap the benefits of wireless LANs without experiencing undue management pains and security holes.
For many financial institutions, traffic from bots (aggregators, scrapers, crawlers) can account for up to 40-60% of their overall website traffic — from good bots engaged in essential business tasks to bad bots performing harmful activities. Banks, traders, asset managers, and insurers might know how much of their traffic is from bots, but what they may not know is the impact those bots may be having on their business.
Read the report to learn more about:
• Managing Financial Data Aggregators
• How Bots Affect the Digital Experience
• What a good bot looks like?
Published By: Alacritech
Published Date: Aug 21, 2009
IP storage using Internet SCSI (iSCSI) provides opportunity for many organizations looking to extend existing Fibre Channel SANs to stranded servers, or looking to deploy Ethernet-based SANs. It can reduce costs by allowing IT managers to take advantage of existing, familiar Ethernet networks. Often the biggest complaint white new technology like iSCSI is its ability to provide more than simple functionality and connectivity.
Published By: Alacritech
Published Date: Aug 21, 2009
Customers are increasingly constrained by large transfers of data backup, long backup times to storage devices, and less efficient use of server resources as a result. System and database availability is heavily impacted during backup periods, and with the rapid growth of storage and the need to archive customer data, IT managers are actively seeking solutions for their backup problems.
Data Analytics has become critical for many business decision makers. However, many of these managers and data analysts still rely on spreadsheets and other legacy-era tools that fall far short of current needs. As a result, they also rely heavily on a virtual army of data specialists and scientists, working under the auspices of a centralized analytics group, to prepare, blend, analyze, and even report on the critical data they need for decision making.
Download this new paper to get the details behind self-service data analytics, and how it lets business analysts:
Take charge of the entire analytical process, instead of relying on other departments
Overcome limitations of legacy tools to save time and prevent errors
Make more comprehensive and insightful business decisions at speed
Today, deep learning is at the forefront of most machine learning implementations across a broad set of business verticals. Driven by the highly flexible nature of neural networks, the boundary of what is possible has been pushed to a point where neural networks outperform humans in a variety of tasks, such as classifying objects in images or mastering video games in a matter of hours. This guide outlines the end-to-end deep learning process implemented on Amazon Web Services (AWS). We discuss challenges in executing deep learning projects, highlight the latest and greatest technology and infrastructure offered by AWS, and provide architectural guidance and best practices along the way.
This paper is intended for deep learning research scientists, deep learning engineers, data scientists, data engineers, technical product managers, and engineering leaders.
Business agility be defined as a company's ability to respond to changes in business conditions quickly enough to benefit from them. To support business agility, IT managers generally want to be able to execute projects quickly and efficiently,
Published By: Anaplan
Published Date: Apr 06, 2016
A Harvard Business Review Analytics Services White Paper
Finance is constantly tested to keep pace in today’s business environment. To keep up, planning needs to become a continuous process that spans departmental boundaries and enables managers to collectively realign resources to respond to market changes.
Organizations must streamline disparate sales and operational planning with traditional financial planning and analysis by using technology to connect people, data, and processes across the organization.
Download this white paper to discover the three steps to moving towards finance-led integrated business planning recommended by the Harvard Business Review.
Published By: Anixter
Published Date: Sep 23, 2015
This report covers the complex nature of powering the data center. The drive for improved efficiencies and managing variable IT capacity requirements are top priorities for all data center operators and managers. The intelligent power
chain achieved via the right hardware configuration coupled with intelligence and analytics can provide robust gains in five key areas.
In the broadening data center cost-saving and energy efficiency discussion, data center physical infrastructure preventive maintenance (PM) is sometimes neglected as an important tool for controlling TCO and downtime. PM is performed specifically to prevent faults from occurring. IT and facilities managers can improve systems uptime through a better understanding of PM best practices.
In collaboration with Enterprise Management Associates (EMA), AppDynamics has conducted a survey of application management professionals and managers to determine exactly what IT organizations want and need from APM providers.
Here are some key findings from the research:
• Only 30% of companies currently have application-specific solutions to monitor apps
• 50% or fewer of the tools companies have purchased are actively being used to monitor apps
• 27% of application-related problems are detected by monitoring tools
• A “unified monitoring platform” is the top choice in a feature of an APM solution
Download the full report to review the findings and understand the key challenges and “must haves” associated with APM solutions voiced by IT professionals themselves.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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