A true 360 degree view of the customer is a win-win situation for all parties involved: buyers benefit from better service and efficiency, and sellers derive improved loyalty and, inevitably, more repeat business from established customers. This report will explore how Best-in-Class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability. As a result of these strategies, companies with more accurate and timely information about their prospect or customer can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client.
Your LMS and You: Thriving or Surviving?
How to Tell if Your LMS Still Fits Your Organization's Needs
Technology. Shoes. Milk. Nothing lasts forever. Your LMS is no different.
But how can you tell if it's time to call it quits with your current LMS?
Well, it starts by asking the right questions.
After reading this white paper you'll:
• Understand your LMS needs
• Identify areas for improvement in your content delivery
• Hone the tech needs of your users and admins
• Document the features and services most important to you
Get the white paper.
Not doing Social Publishing? You’re behind. Social technologies on the web have changed forever how organizations of all sizes interact with their customers to gather feedback, improve customer service, and protect and grow their brands. Effective web content management must now include social and community capabilities.
Government and public sector agencies are just beginning to realize how social networks can improve business results. With access to real-time communication, collaboration, and social networking platforms, agencies can improve internal process efficiencies that help them provide better services to their constituents. But first, these agencies have to consider regulatory requirements like the Freedom of Information Act (FOIA) which require compliant use of these networks and the content people create on them.
Read this paper to gain an understanding of:
What the regulatory landscape of the public sector looks like
What concerns you should be aware of from a legal perspective
Some people want more "likes" because their goal is increased awareness. Others may struggle with losing customers and want improved customer service to reduce churn rates. Whichever challenge your strategy is trying to solve, you will find only a short-term solution if you deal with each challenge in isolation. What you need is an integrated approach that puts social media at the heart of your business as a solid foundation for long-term growth.
When mobile is done right, businesses reap the benefits. Companies using mobile analytics see an 11.2% increase in marketing ROI compared to a 15.9% decrease for companies that don’t. The Aberdeen Group report, Mobile Analytics: Precision Marketing across Mobile Touch-Points, provides insights into better mobile strategies.
Read the report to see how incorporating analytics into your mobile marketing strategy will:
• Increase brand awareness
• Raise your return on marketing investments
• Boost average order value
• Improve time-to-market of products and services
Small and medium enterprises are increasingly upgrading to a UC system, which can improve customer service, streamline product development and speed response to new opportunities. Learn the key steps of UC adoption.
A January 2018 commissioned study conducted by Forrester Consulting on behalf of ServiceNow
How a Representative Organization Resolved Security Incidents 45% Faster
This Forrester Study provides a framework and customer example to help readers evaluate the potential financial benefits of investing in ServiceNow Security Operations.
To understand and illustrate the benefits, costs, and risks associated with ServiceNow, Forrester interviewed three current Security Operations customers to create a representative organization. This organization:
Improved vulnerability response times by 25%
Prioritized vulnerabilities 60% faster
Achieved 230% ROI
Download this study to evaluate the Total Economic Impact of using ServiceNow Security Operations to deliver fast and efficient security response.
The ways in which the Internet supports our everyday lives have become richer, more engaging, and more mobile. This innovation is driven by the visionaries, designers, developers, and managers of the web experiences that users consume every day. By exploring new ways to solve challenges and improve products and services that enrich our lives, developers and business owners have stretched the Internet to support use cases for which it was never designed. In order to succeed, modern web experiences must seem simple to end-users, even though most ultimately require complex design and technology to deliver.
Published By: AlienVault
Published Date: Oct 21, 2014
The Public Services Network (PSN) is a programme intended to improve communication services across the UK government by reducing the cost and complexity of digital communication across the public sector. The PSN will create one logical network, based on industry standards, thus improving performance and security. The PSN is a replacement to the GSi (Government Secured Intranet), and all Public Sector agencies must migrate to the PSN by 31 October 2014. AlienVault’s Unified Security Management (USM) platform can provide you with the single solution you need to address many of the network- and security-related questions required to complete your PSN IA documentation.
As a financial services provider, you have probably invested hundreds of thousands, if not millions of dollars, in building an analytic infrastructure. But, do your line-of-business analysts and managers have access to the data and insights they need, when they need them?
Three ways Alteryx can help you improve customer experience, manage risk and increase operational efficiency
Case studies on how your peer financial services companies are using self-service data analytics for a competitive edge
Machine learning is proving its power across virtually every industry in ways that add actionable insight and efficiency. But one can look at the rise of this transformative paradigm with a more focused lens to see AI technologies as a business tool of the highest order, one that improves processes and inspires new models. AI, in other words, has a big role to play on the balance sheet.
Two leading brands in very different spaces — Capital One in financial services, John Deere in agriculture — are seeing efforts that stretch back decades come to fruition with the launch of cloud-based AI platforms. Capital One is developing digital products and experiences using machine learning to help millions of customers with their financial lives; John Deere’s Precision Agriculture solution helps farmers gain precise information about their machines and crops. In both instances, AI and a cloud platform combine to enable transformation.
Under GDPR, we all have new obligations to improve the security and privacy of personal data at our organisations. With the new Amazon Web Services eBook, GDPR: The Basics, you’ll gain a fundamental understanding of this new EU regulation.
In this eBook, you will learn about:
• How to view GDPR as an opportunity, and how you can build on it
• Article 32 – a core part of the security principle
• Data subject rights
• Key players and responsibilities
• And much more
By placing the future of transportation in the cloud, governments can improve the performance of technology infrastructure and focus on delivering innovative services to citizens, without increasing costs. You can start that journey today.
In this eBook, you will learn about:
• Life-saving digital initiatives on US streets
• Valuable data insights across UK airports
• Scalable ticketing services for Turkey’s Istanbul Deniz Otobüsleri ferry passengers
• Cost savings for Singapore’s Land Transport Agency
• Scalable, secure innovation at speed
Azure has been through many rounds of changes that have significantly affected the ways in which .NET and other developers interact with the platform.
The shift in strategy has been rocky at times. In 2011, technology reviewers described Microsoft Azure as a confusing platform with a difficult to use web-based interface and incomprehensible documentation. Since then, the teams working on the platform have gradually improved it, resulting in a much more user-friendly platform that offers a well-organized array of services.
Published By: Arcserve
Published Date: Jul 26, 2010
Using the CA Wily Application Performance Management (APM) solution consisting of CA Wily Introscope® and CA Wily Customer Experience Manager™, JN Data better manages Web applications through faster diagnosis of problem root causes in its customers' heterogeneous environments.
As organizations have improved service delivery, they have also turned their focus to presenting business value more positively. These organizations are beginning to develop true BSM systems in two ways: by understanding the metrics that successful businesses employ to determine the value of IT, and by linking these metrics and associated business services to IT infrastructure components.
In order to provide high quality, cost effective business services in complex, distributed environments, improved IT management strategies are required. Business Service Management (BSM) is a strategic approach to managing IT services in support of improved business performance.
ITIL provides a framework of customizable best practice initiatives that help organizations consistently deliver high-quality IT services. Effective ITIL implementation adds value to the IT infrastructure and improves business and service delivery.
Improved business productivity often requires more efficient IT and more efficient IT cannot be achieved without a better understanding of the way business services are run and delivered. Configuration Management Databases (CMDBs) have emerged as a central component for Information Technology Infrastructure Library (ITIL) and business service management (BSM).
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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