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global support

Results 1 - 25 of 85Sort Results By: Published Date | Title | Company Name
Published By: 8x8 Inc.     Published Date: Aug 15, 2017
In our increasingly global economy, it’s no surprise that more and more businesses are taking their contact centers global. This trend may be driven by several factors including entry into new markets and the consequent need to support customers and prospects in multiple regions or an acquisition that suddenly opens new geographies for business. This paper explores how a cloud contact center solution can help address key challenges of deploying a global contact center.
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contact center, global economy, customer support, cloud offerings, 8x8
    
8x8 Inc.
Published By: Anaplan     Published Date: Mar 29, 2018
To support these principles, Anaplan was deliberately crafted as a highly distributed global company that allows for significant resiliency against threats and disasters. All functions within Anaplan are geographically distributed across the globe, reducing risks associated with regional events. The U.S. offices host most of the sales, marketing, and support activities. Staff in the U.K. and Singapore offices provide regional coverage, in addition to backup support.
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anaplan, architecture, security, controls, geographically, regional, global
    
Anaplan
Published By: CA Technologies     Published Date: Sep 25, 2017
We implemented CA PPM + CA Agile Central within our own organization, to prove out its efficacy as a combined solution, and the results exceeded even our expectations. CA PPM was used extensively in our Global Information Systems (GIS) division, which supports our 12,000 employees across the globe. In order to improve its competitiveness in today’s digital marketplace, GIS wanted to standardize its delivery approach, so they implemented CA Agile Central as well.
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organization, customer focused approach, technology, enterprise, integrations, ca technologies
    
CA Technologies
Published By: Cherwell Software     Published Date: Apr 07, 2016
B/E Aerospace is the worldwide leading manufacturer of aircraft passenger cabin interior products and the leading global distributor of aerospace fasteners for commercial, business jet, and military markets. The company has leading worldwide market shares in all major product lines and serves virtually all of the world’s airlines, aircraft manufacturers, and leasing companies through its direct global sales and customer support organizations. Headquartered in Wellington, Florida, B/E Aerospace has grown to nearly 12,000 employees and 220 sites around the world and a true follow-the-sun model for global customer support.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Cherwell Software     Published Date: Apr 07, 2016
Curves® and Jenny Craig® operate 7,000 Curves clubs and franchises globally and 400 Jenny Craig locations supported by IT service desks in California, Texas, and Australia. The two organizations combined to form Curves Jenny Craig in November 2013. Outdated systems, known internally as “the black hole,” plagued Jenny Craig with inefficient processes and created a lack of accountability. For example, records could not be categorized or prioritized properly, tracked by date or owner, and they could be intentionally hidden in an ambiguous status. Without visibility, Jenny Craig had no way to quantify the impact of their customer service. Mary Carter, manager of IT service, summed it up, “We had no reporting prior Cherwell Service Management.” Curves was in even worse shape as they logged tickets in an Excel® spreadsheet.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Cisco     Published Date: Jan 05, 2016
As software continues to ‘eat the world’ in today’s app economy, companies need to adapt to changing business models, globalization, and increasing regulatory compliance. Under pressure to support strategic business objectives, IT is rapidly embracing cloud technologies. Cloud adoption has steadily gained acceptance because it promises to help you achieve your business goals faster, more efficiently, and more cost effectively. Cisco Metapod™ is an excellent solution to some of your organization’s biggest business and technology challenges. This infrastructure-as-a-service (IaaS) offer delivers a reliable and programmable infrastructure for your application development and operation teams while providing a public cloud experience behind your firewall, on your premises, and with full remote management.
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Cisco
Published By: Cisco     Published Date: Apr 15, 2016
As software continues to ‘eat the world’ in today’s app economy, companies need to adapt to changing business models, globalization, and increasing regulatory compliance. Under pressure to support strategic business objectives, IT is rapidly embracing cloud technologies. Cloud adoption has steadily gained acceptance because it promises to help you achieve your business goals faster, more efficiently, and more cost effectively. Cisco Metapod™ is an excellent solution to some of your organization’s biggest business and technology challenges. This infrastructure-as-a-service (IaaS) offer delivers a reliable and programmable infrastructure for your application development and operation teams while providing a public cloud experience behind your firewall, on your premises, and with full remote management.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, network management
    
Cisco
Published By: Cisco EMEA     Published Date: Nov 15, 2017
A new Harvard Business Review Analytic Services global study of more than 300 midsize to large enterprises finds that many executives believe current collaboration tools fall short on supporting the depth, pace, and style of teamwork now required to keep up with today’s most important business imperatives.
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collaboration, collaboration tools, harvard business review, team work, teams
    
Cisco EMEA
Published By: Cisco Wireless     Published Date: Apr 14, 2017
Teamwork: In today’s workplace, it’s the new normal. Organizations of nearly all sizes and industries find that activating high-performance teams can deliver dramatic results. These teams, unlike those of the recent past, prominently include people from outside the organization, such as contractors, suppliers, and consultants as well as colleagues in disparate locations. Read this Harvard Business Review study to learn how your organization can respond to todays collaboration challenges: Integrating workers who might be telecommuting or working flexible hours. Reacting to new business drivers such as speed to market, mobility, and globalization. Present collaboration tools that fall short on supporting the depth, pace, and style of teamwork now required to remain competitive.
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Cisco Wireless
Published By: Dassault Systèmes     Published Date: Jul 21, 2017
Product Lifecycle Management (PLM) software can help your company keep up with the increasing complexity of developing today’s high-tech products. While smaller companies may use relatively simple Product Data Management (PDM) tools, larger companies rely on full-featured PLM systems that help automate processes and share data across global supply chains. Mid-size companies can feel stuck because PDM is too basic, but PLM feels out of reach. This resource will help you: • Recognize why “simple” solutions fall short and do not support your capabilities • Better connect to customers and the supply chain • Drive higher product development speed • Get started with the right PLM solution Midsize manufacturers need a system that quickly delivers the core capabilities they need to streamline product development but also gives them room to grow value over time. So, what’s the right size PLM to fit a midsized high-tech company? Download this resource and take a look.
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product solutions, lifecycle management, tech products, data management tools, pdm, plm, process automation, product development speed, manufactures
    
Dassault Systèmes
Published By: Dell     Published Date: Feb 04, 2015
More than 23 million servers in the world are still running on the Microsoft Windows Server 2003 operating system, making it the most popular engine for serving information and applications globally for over a decade. But, starting in July 2015, Microsoft will no longer provide basic support for it.
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dell, windows, microsoft, modernization, management, modernization, server, 2003, 2012, support, services, efficiency, cost, platforms, future, mobility, standardization, transformation, challenges, applications
    
Dell
Published By: Dell EMC     Published Date: May 12, 2016
Today’s global business model presents both opportunities for business agility and challenges for IT management. To do business effectively, organizations require an IT infrastructure at remote locations that delivers applications and data with high performance and high reliability. Download this paper and learn how you can enjoy the benefits of having remote offices without the need for an entire IT staff to support it.
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Dell EMC
Published By: DigiCert     Published Date: Jun 19, 2018
Our Secure App Service helps protect your business against major financial impacts and brand damage from mismanaged code signing. You get no-worry code signing visibility, agility, and trusted security. We safeguard your keys in our highly secure data centers. You gain complete control over and insight into all code signing activity to protect application life and sales. Our Secure App Service simplifies and scales up code signing for all your target platforms. Backed by the global cyber security leader, you can trust our security, service, and support to protect your business and code signing efforts.
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DigiCert
Published By: eGain     Published Date: Oct 12, 2007
The Internet, years after its emergence, continues to be a challenge for most organizations. This paper examines the notion of eService and the need for it in large, global organizations in particular. It also provides guidelines for developing an effective eService plan, and concludes with a discussion of the most significant benefits of implementing such a plan.
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eservice, customer service, online customer service, online help, helpdesk, help desk, e-service, online support, online assistance, global support, egain
    
eGain
Published By: Equinix     Published Date: Mar 26, 2015
The client had an extensive global multiprotocol label switching (MPLS) network with over 30 Gbps of bandwidth. However, the client was experiencing bandwidth growth of >30% compound annual growth rate (CAGR) and foresaw increasing demands for multi-media applications, data center to data center traffic, and cloud solution usage to support its business units and global workforce. It became crucial for the client to re-architect their current network to support growth and provide a globally consistent user experience at lower cost. With 40% of their WAN traffic being http internet traffic, they needed regional internet service provider (ISP) breakouts. The client needed a lower cost/MB high capacity WAN backbone for better application performance and cloud optimization. Their network needed to be scalable to poise them for anticipated growth and offer improved site connectivity options.
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bandwidth growth, multi-media applications, data center, cloud solution, internet service provider, cloud optimization, enterprise applications
    
Equinix
Published By: F5 Networks Inc     Published Date: May 03, 2017
Global adoption of the cloud is accelerating at a dizzying rate each year with businesses of all sizes realizing the cost-saving, flexibility, and scalability benefits of migrating and running applications in the cloud. In a 2016 survey*, F5 found that 67 percent of the respondents identified themselves as “Cloud First,” and three cloud models—private, public, and SaaS—dominated the top five IT strategic trends. As pressure to move applications to cloud and hybrid environments intensifies, IT teams must grapple with sometimes significant migration challenges. Though each migration is different, there are several common considerations to keep in mind to help you on your own cloud journey. This guide provides a blueprint to help you think through many of the long-term impacts of your migration options and establish a strong foundation for your cloud migration strategy. The end result should be a migration strategy that leaves you in a position to support your technology as your business
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cloud, cloud computing, hybrid environment
    
F5 Networks Inc
Published By: Gameffective     Published Date: Feb 22, 2019
Microsoft is a leading global technology platform and productivity company headquartered in Redmond, Washington. The company’s B2C customers are served by Microsoft’s Consumer Support Services, which has a network of global support centers (provided by Business Process Outsourcing Companies) located in many regions and countries, including North America, Europe, Latin America, India, and Philippines. These centers employ thousands of agents, providing customer assistance in many languages.
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Gameffective
Published By: Gameffective     Published Date: Feb 26, 2019
Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning. Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The focus was to change behaviors, develop skills, encourage sales, and drive outcomes. Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft: Increased productivity through gamification Drove agent performance with rewards, to change behaviors and business outcomes Improved agent knowledge and ability to apply the new information learned.
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Gameffective
Published By: GlobalSCAPE     Published Date: Jan 08, 2008
Williams Lea is a leading global provider of customized corporate information solutions. The company needed to reliably, easily and securely transfer sensitive files and implement a system to share files and ensure a business continuity/disaster recovery plan.  Today, Williams Lea uses the GlobalSCAPE’s Enhanced File Transfer (EFT) solution to provide secure protocol support and encryption to protect data in transit and at rest.
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eft, enhanced file transfer, managed file transfer, mft, disaster recovery, business continuity, data protection, globalscape, security
    
GlobalSCAPE
Published By: HP and Intel® Xeon® processors     Published Date: Aug 01, 2012
An increasingly global and mobile workforce is changing the way IT needs to support the business. Worker demographics are also changing, resulting in different expectations on how IT delivers data and applications. HP and VMware make this important move to Client Virtualization safe and easy by testing and developing the most popular solutions. On its sixth generation Client Virtualization reference architecture, HP tests many combinations of storage, networking, and blades to best handle the Client Virtualization workloads.
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client virtualization, reference architecture, core design, client virtualization, active directory, local users, vdi, user data, outsourcing, work from home, branch, endpoint devices, firewall, vpn, stacking links, cloud computing
    
HP and Intel® Xeon® processors
Published By: HP Enterprise Services     Published Date: Mar 24, 2014
HP created and implemented a disaster recovery plan for BAT Italia, across data and desktop, to comply with the Group’s global standards. Read how the HP approach consolidated the existing server infrastructure and planned a new disaster recovery site. And ongoing, flexible support provides a quarterly review of processes and application and hardware refreshes, thus ensuring business continuity, for the first time, across the entire business.
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disaster recovery, business continuity, recovery services, resiliency services, recovery-as-a-service, cloud continuity, security, data center
    
HP Enterprise Services
Published By: IBM     Published Date: Jan 12, 2009
Retailers are finding it difficult to stand out in today’s global marketplace. IBM WebSphere Portal software can help them deliver flexible, integrated environments that support personalized user experiences. Read this executive brief to find out exactly how IBM is helping retailers differentiate themselves from their competitors.
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ibm, productivity, customer service, portal solutions, ibm websphere, it solutions, it management, enterprise applications
    
IBM
Published By: IBM     Published Date: Mar 17, 2009
PTC, the Product Development Company® today announced that Samsung Electronics Co., LTD (SEC), a leading digital products manufacturer of mobile phones, televisions, and semiconductors, has selected PTC Windchill as its digital product development data repository to manage an integrated BOM of mechanical, electrical and software data across its globally distributed product development environment. Windchill is the standard enterprise PLM solution at SEC because of its powerful, Web-based support of key product development processes on a single technology architecture and execution environment.
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ibm, telelogic, samsung, ptc windchill, press release, electronics industry, product development, global bom, product lifecycle management, content management, dynamic publishing, enterprise applications
    
IBM
Published By: IBM     Published Date: Aug 16, 2013
The 2012 IBM Global CEO study found today’s business leaders rank technology as the most important external force that will impact their organizations. A new IBV software development study supports this, with IT and business leaders identifying five top technology trends critical to competitiveness. However, the same survey reveals that most organizations are not prepared to take advantage of these trends. While management recognizes that software is crucial to capitalizing on technology for competitiveness, they are not successfully executing. Join this webcast to learn how organizations that leverage effective software development can help close the execution gap and gain competitive advantage.
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software, ibv software development
    
IBM
Published By: IBM     Published Date: Oct 09, 2012
Insights from the 2012 Global Reputational Risk and IT Study: How security, business continuity and technical support can shape the reputation and value of your company.
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security risks, it security, reputational risk, business continuity, infographic, ibm, security
    
IBM
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