Published By: Genesys
Published Date: Feb 27, 2018
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage of the benefits of cloud for contact centers.
This eBook, focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months!
Download this eBook and learn:
• How to calculate ROI and time-to-value in different types of small contact center profiles
• What factors to consider when selecting a cloud vendor
• Three common myths about the cloud
Published By: Genesys
Published Date: Feb 12, 2019
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organisations are taking advantage of the benefits of cloud for contact centers.
This eBook, focuses on two profiles for small contact centers, small business and small of large – a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realise a return on investment in as little as three months!
Download this eBook and learn:
How to calculate ROI and time-to-value in different types of small contact center profiles
What factors to consider when selecting a cloud vendor
Three common myths about the cloud
Moving existing enterprise workloads to the cloud has always been challenging as companies struggle to adapt and migrate applications to run in a cloud environment. IT managers must understand application dependencies, change drivers and networking configurations, and learn new management interfaces.
This white paper will provide a deeper understanding of Migrate for Compute Engine's technology for mass migrations into GCP unique technology and architecture, and will explore how these capabilities improve current mass migration practices.
Choosing a modern enterprise browser that offers the right security capabilities keeps businesses’ data protected, while enabling employees to take advantage of the open web is a big decision for IT. Many IT administrators resort to experimentation in their decision-making. Take the guesswork out of your browser strategy with this guide. Find out what key security features you should be evaluating when selecting a modern enterprise browser.
More so than ever before, agility matters.
A shifting competitive landscape along with heightened
customer demands, technological transformations, digital
disruptions and a host of other trends, combine to create
distinct challenges for business operations executives.
Achieving and maintaining a competitive edge in this climate
requires an advanced framework for pivoting whenever
needed—with minimal cost, maximum efficiency and optimal
outcomes. The question for every enterprise in the current
environment: Do we have the required agility to drive
decision-making capabilities that will continuously sharpen our
An opportunity for Chief Procurement Officers (CPOs): As business models evolve and technology advances, CPOs can elevate their value across enterprises and extended supplier networks with Cognitive Procurement capabilities that can sense and act.
"Managing and securing endpoints with conventional mobile device management (MDM) or enterprise mobile management (EMM) solutions is time-consuming and ineffective.
For this reason, global IT leaders are turning towards unified endpoint management (UEM) solutions to consolidate their management of smartphones, tablets, laptops and IoT devices into a single management console.
To increase operational efficiency, maximize data security and deliver on their digital transformation goals, they’ll need a UEM platform that does more than just promise success. The answer is a smarter solution, built for today, that brings new opportunities, threats, and efficiency improvements to the forefront.
With Watson™, IBM® MaaS360® UEM features cognitive insights, contextual analytics, and cloud-sourced benchmarking capabilities. It helps you make sense of daily mobile details while managing your endpoints, users, apps, document, and data from one platform."
To become more effective, enterprises must fast-track projects to digitally connect their organizations. Building value and providing compelling customer experiences at lower cost requires more than a quick technology fix; it demands a business and technological commitment to a new target operating model (TOM). This operating model should offer a way of running the organization that combines digital technologies and operational capabilities to achieve improvements in revenue, customer experience and cost. Enabling digital capabilities via the TOM is an ongoing process that requires DevOps skills and agile development techniques. This is easier to achieve with partners that have the requisite capabilities to help with the creation of new digital assets
Enterprises are at different points in their digital transformation, and IDC recommends working with partners that have strong capabilities in helping assess where enterprises reside in the transformational process. These partners also may have the ability to move the business along that transformational journey
HPE technology experts talk about two new storage products from HPE that bring flash performance and other enterprise storage capabilities down to price and simplicity levels that can benefit nearly any organization in the market for shared storage.
Security is a looming issue for organizations. The threat landscape is increasing, and attacks are becoming more sophisticated. Emerging technologies like IoT, mobility, and hybrid IT environments now open new organization opportunity, but they also introduce new risk. Protecting servers at the software level is no longer enough. Organizations need to reach down into the physical system level to stay ahead of threats. With today’s increasing regulatory landscape, compliance is more critical for both increasing security and reducing the cost of compliance failures. With these pieces being so critical, it is important to bring new levels of hardware protection and drive security all the way down to the supply chain level. Hewlett Packard Enterprise (HPE) has a strategy to deliver this through its unique server firmware protection, detection, and recovery capabilities, as well as its HPE Security Assurance.
Hyperconvergence is making inroads in enterprises, as major system vendors acquire startups or bundle servers with HC software offerings. I&O leaders should focus on the capabilities and limitations of HCI software, which is offered by a wide range of server platform vendors via OEM partnerships.
Security is a looming issue for businesses. The threat landscape is increasing, and attacks are becoming more sophisticated. Emerging technologies like IoT, mobility, and hybrid IT environments now open new business opportunity, but they also introduce new risk. Protecting servers at the software level is no longer enough. Businesses need to reach down into the physical system level to stay ahead of threats. With today’s increasing regulatory landscape, compliance is more critical for both increasing security and reducing the cost of compliance failures. With these pieces being so critical, it is important to bring new levels of hardware protection and drive security all the way down to the supply chain level. Hewlett Packard Enterprise (HPE) has a strategy to deliver this through its unique server firmware protection, detection, and recovery capabilities, as well as its HPE Security Assurance.
Download this whitepaper to learn how Hortonworks Data Platform (HDP), built on Apache Hadoop, offers the ability to capture all structured and emerging types of data, keep it longer, and apply traditional and new analytic engines to drive business value, all in an economically feasible fashion. In particular, organizations are breathing new life into enterprise data warehouse (EDW)-centric data architectures by integrating HDP to take advantage of its capabilities and economics.
This paper outlines a ready-made solution that delivers comprehensive infrastructure optimization in accordance with Microsoft’s APO model. Using HP PolyServe software in conjunction with HP BladeSystem c-Class products and Microsoft SQL Server Enterprise Edition, organizations can attain Dynamic Infrastructure capabilities while reducing server counts by 50%, decreasing configuration and management time by up to 75%, and providing high availability to all servers and SQL Server-based applications.
Enterprises look to private clouds for more than just virtual infrastructure provisioning. Private cloud vendors have started to bundle additional capabilities into their solutions, including pervasive VM management capabilities, design tools for complex application templates, and service catalogs.
Over the next 12 months, more than half of enterprises will prioritize building internal private clouds. Today, the most common approach is through the purchase of commercial software to layer atop existing infrastructure resources. Regardless of the approach you choose, there’s no shortage of tools to support your efforts.
The term “network management” encompasses a broad range of solutions from single point products to element managers to large enterprise-class solutions. For the purpose of this ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) report, the term Enterprise Network Management Systems (ENMS) includes network-centric management solutions that are used by large organizations’ operations and engineering teams to discover, monitor, assess, troubleshoot, and generally maintain highly distributed enterprise networks.
For this EMA™ Radar, the focus was put specifically on core capabilities and features primarily associated with network operations’ need to ensure health and availability of the network. Supporting functional capabilities such as performance monitoring, configuration management, asset management, as well as integrated management of connected non-network devices were also considered, but as non-critical (albeit helpful/valuable) extensions.
Evaluator Group worked with HP to access the features, performance and enterprise capabilities of the HP StoreOnce B6200 Backup system. HP labs and equipment were utilized, with testing under the direction of on-site Evaluator Group personnel. Testing
SAS Grid Computing delivers enterprise-class capabilities that enable SAS applications to automatically leverage grid computing, run faster and takes optimal advantage of computing resources. With grid computing as an automatic capability, it is easier and more cost-effective to allocate compute-intensive applications appropriately across computing systems. SAS Grid Manager helps automate the management of SAS Computing Grids with dynamic load balancing, resource assignment and monitoring, and job priority and termination management.
In this white paper, you'll see how Lotus Notes 8.5 boosts bandwidth by storing one copy of attachments, rather than allowing duplicate via threads. You'll also discover how upgrading lets you elevate collaboration and enhance efficiency with tools that empower users to take action, create and share knowledge, and collaborate with teams.
Read this astounding case study to see how migrating to IBM Lotus software with a broadly functional messaging platform increased the efficiency and support of mobile users for the Kentucky Baptist Convention. Then you'll learn how your own business can improve communications, drive down costs and eliminate the need for additional Web software.
WebSphere Portal remains IBM's strategic front end for SOA. It enables our clients to closely align their business objectives on standards-based platforms with role-based delivery of composite applications across and beyond their enterprise. At the end of June we delivered a new version of WebSphere Portal Version 6.1. This release significantly improves performance by tapping into the 64-bit capabilities of the IBM System z platform. Click here to learn more!
Learn how enterprise planning and analysis solutions powered by IBM Cognos 10 are uniquely suited to support timely, reliable forecasts and plans with key analysis, modeling and participation capabilities, paving way to better business choices.
The current business environment is still characterized by skittishness, tenuous demand and sporadic growth. It’s no surprise then, that 60% of CFOs plan to make major changes to critical finance practices and processes, according to the 2010 IBM Global CFO Study. In fact, 70% of CFOs claim to be taking a more prominent role in enterprise decision making beyond the traditional role of finance.
Yet many CFOs admit to significant gaps in their ability to deliver on this expanded agenda, particularly in their ability to measure and monitor business performance. The IBM study found that those companies that invest in capabilities to expand their business insight are better able to anticipate and react to the unpredictable external forces affecting the economy.
The IBM® DevOps solution offers a new approach to traditional application lifecycle management (ALM) that can help businesses achieve sustained innovation. Broadening the scope of software development and delivery beyond a business's technology.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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