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Published By: IBM     Published Date: Oct 31, 2014
Today’s empowered and enlightened banking consumers demand services according to their individual preferences whenever, wherever and however they interact.
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omnichannel banking, customer experience, banking consumers, client-centric, best practices
    
IBM
Published By: IBM     Published Date: Nov 03, 2014
Business critical applications must always be available and performing. Furthermore, the reality is in today's customer centric world, slow is the new broke. Compounding this challenge, IT complexity is rapidly increasing.
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infrastructure visibility, it complexity, search analytics, problem identification, it management
    
IBM
Published By: IBM     Published Date: Jan 09, 2015
Making changes to your business strategy can often create new risks. If your business continuity management (BCM) plan is not part of an organization-wide, integrated program, it may not evolve to address these new risks. Understand which practices can be followed to successfully protect your organization’s business operations and reputation with a proactive, business-centric approach to BCM that highlights critical practices.
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business continuity management, risk management, bcm plan, business solutions, it management, platforms
    
IBM
Published By: IBM     Published Date: Feb 04, 2015
Is it easy to do business with your organization? Do your employees feel empowered to meet your customer’s needs? These are questions that you’re probably grappling with as you face a perpetually changing business environment. You strive for operational excellence and need ways to effectively acquire and retain new customers. You also need to reinvent your business operations to foster growth. Smarter Process is a way for you to work smarter as you find your way through all the operational challenges that the current business climate throws at you. It helps you use mobile, analytics, and collaboration to empower your employees to do their best work. It also empowers you as a leader to find the right tools and solutions.
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ibm smarter process, customer retention, customer-centric operations, operational decision management
    
IBM
Published By: IBM     Published Date: Feb 04, 2015
With IBM MobileFirst and IBM’s Smarter Process, you can redesign how you deliver services and support more streamlined business processes. Therefore, you can help enable your customers to have a more superior mobile experience.
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ibm smarter process, mobile experience, mobile services, mobile support, customer-centric engagements, it management, enterprise applications
    
IBM
Published By: IBM     Published Date: Feb 04, 2015
The IBM Smarter Process approach helps you to increase customer loyalty and engagement. Gain visibility and the ability to quickly change operational systems with intelligent automation. Increase efficiencies and lower costs.
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ibm smarter process, customer loyalty, customer engagement, operational systems, customer-centric operations, it management, enterprise applications
    
IBM
Published By: IBM     Published Date: Feb 04, 2015
COOs responsibilities are expanding beyond cost saving and efficiency to include a growing role in raising revenues. By transforming processes, they're providing customers more relevant experiences. Center for Applied Insights talked to COOs across industries to find out more.
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cost saving, business efficiency, customer-centric operations, operation management, it management, enterprise applications
    
IBM
Published By: IBM     Published Date: Feb 11, 2015
IBM Security Identity Governance and Administration provides an integrated, business-centric approach to help organizations improve security and reduce costs for managing accounts, groups, policies, credentials and access rights throughout the user lifecycle.
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ibm security, business-centric strategies, security solutions, it policies, security, it management
    
IBM
Published By: IBM     Published Date: Feb 11, 2015
IBM® Operational Decision Manager Advanced brings together data from different sources to recognize meaningful trends and patterns. It empowers business users to define, manage and automate repeatable operational decisions. As a result, organizations can create and shape customer-centric business moments.
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ibm, customer-centric business, operational manager, decision manager, business policies, it management, enterprise applications
    
IBM
Published By: IBM     Published Date: Mar 18, 2015
View this ebook to learn about the five key recommendations Corporate banks should consider in order to be successful in this customer-centric banking environment.
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customer service, productivity solutions, customer-centric banking environment, automated financial transactions, ibm
    
IBM
Published By: IBM     Published Date: Apr 09, 2015
As The Business Becomes Digital, Security Must Become Data-Centric S&R leaders of enterprises undergoing a digital transformation will soon realize that in order to adequately ensure customer protection and enable a digital workforce, S&R pros must abandon traditional perimeter-based security and put the focus on the data by embracing Forrester’s Zero Trust Model.
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data security, ibm, customer protection, digital workforce, zero trust model, security, it management
    
IBM
Published By: IBM     Published Date: Apr 15, 2015
With IBM MobileFirst and IBM’s Smarter Process, you can redesign how you deliver services and support more streamlined business processes. Therefore, you can help enable your customers to have a more superior mobile experience.
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ibm, mobile computing, customer satisfaction, mobile experience, optimization, customer centric
    
IBM
Published By: IBM     Published Date: May 12, 2015
Creating more person-centric, coordinated and value-based care means all service providers must share risks and data, conducting business with partners that cross traditional boundaries, while data is transforming this industry at an unprecedented pace. Watch this webcast to learn more of how organizations are optimizing their business processes to lower costs, analyzing data to improve quality, care, and population health, while learning to engage in new ways to drive better outcomes.
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risk, data, service provider, healthcare, optimization, quality of service
    
IBM
Published By: IBM     Published Date: May 28, 2015
In this book, you look at how the Smarter Process approach helps you create a more customer-centric organization. You discover how four major technologies — mobile, cloud computing, Big Data, and social collaboration — are disrupting the way you do business and how you can work through the challenges.
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smarter process, data management, business models, blueworks live, big data, cloud computing, social collaboration, data center
    
IBM
Published By: IBM     Published Date: May 28, 2015
Transform your organization into a mobile enterprise for optimized business and customer-centric engagements
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smarter process, data management, business models, blueworks live, big data, cloud computing, social collaboration
    
IBM
Published By: IBM     Published Date: May 28, 2015
How COOs are making their operations more customer-centric.
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growth, customer experience, quality assurance, process acceleration, operations
    
IBM
Published By: IBM     Published Date: Jul 08, 2015
For years, organizations have recognized that a better understanding of customers can translate to more sales, increased customer satisfaction and reduced customer churn. Initiatives focused on a 360-degree view of the customer have gone a long way toward providing those benefits by synthesizing customer profiles, sales history and other structured data from multiple sources across the enterprise. But today, customer-centric organizations are discovering that there is more opportunity for growth when they enhance that 360-degree view with information from more sources, both within and beyond the enterprise (see Figure 1). Information in email messages, unstructured documents and social media sentiments—previously beyond reach—is now extending the 360-degree view.
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ibm, e360, customer satisfaction, customer retention, sales history, big data, it management, enterprise applications
    
IBM
Published By: IBM     Published Date: Jul 13, 2015
This ebook explores how an enhanced 360-degree view of the customer optimizes and facilitates more personalized customer interactions.
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customer centric organizations, crm, customer usability, personalized interactions, big data, data quality, data management
    
IBM
Published By: IBM     Published Date: Jul 22, 2015
Learn about the five key recommendations Corporate banks should consider in order to be successful in this customer-centric banking environment.
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productivity, customer service, automation, automated financial transactions, compliance, customer retention, customer satisfaction
    
IBM
Published By: IBM     Published Date: Dec 29, 2015
The Smarter Process platform is IBM’s solution for reinventing business operations in a way that infuses every process with intelligence and expertise to deliver greater customer centricity, which in turn fuels top-line growth.
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ibm, customer engagement, mobile, social, smarter process, it management, wireless
    
IBM
Published By: IBM     Published Date: Feb 02, 2016
Energy firms should build and nurture a customer-centric culture delighting clients while maximizing operational and financial results. In doing so, we’ll highlight the crucial role analytics plays in helping energy firms ensure operational efficiency and customer satisfaction.
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ibm, energy, analytics, utility, customer experience, data, customer satisfaction
    
IBM
Published By: IBM     Published Date: Mar 31, 2016
"Is ‘Integration’ becoming a barrier to cloud adoption and preventing you from getting there fast? With Cloud adoption gaining momentum, the diversity as well as complexity of cloud integration use cases is on the rise. The right integration strategy is the single most important determinant of success. IBM’s leading cloud integration offering—IBM Cast Iron—is constantly evolving to address the changing cloud landscape. Cast Iron has been an integration platform of choice for enterprises of all sizes, across different industry verticals. Its simple configuration-based ‘no coding’ approach and extensive pre-built connectors and templates make it suitable for emerging bi-modal IT teams. Cast Iron supports the complete spectrum of Cloud Integration use cases—from data migration to bi-directional sync, from API centric invocation style to eventbased integrations. Join us to learn the newer platform features and enhancements and how IBM Cast Iron can help you embrace cloud, paving the way fo
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ibm, cloud integration, websphere, integration, ibm cast iron, middleware, cloud computing
    
IBM
Published By: IBM     Published Date: Apr 11, 2016
The Smarter Process platform is IBM’s solution for reinventing business operations in a way that infuses every process with intelligence and expertise to deliver greater customer centricity, which in turn fuels top-line growth.
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ibm, smarter process, ibm smarter process platform, business operations, enterprise applications
    
IBM
Published By: IBM     Published Date: Apr 20, 2016
Energy firms should build and nurture a customer-centric culture delighting clients while maximizing operational and financial results. In doing so, we’ll highlight the crucial role analytics plays in helping energy firms ensure operational efficiency and customer satisfaction.
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ibm, customer experience management, cem, energy, utilities, energy sector, aberdeen group
    
IBM
Published By: IBM     Published Date: Jul 15, 2016
This Market Guide helps CISOs identify emerging data-centric audit and protection tools. IBM is positioned with a centralized management console approach across multiple silos and has coverage of all the key capabilities evaluated by Gartner.
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ibm, gartner, data, dcap, data-centric audit protection, security, enterprise applications
    
IBM
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