Published By: Genesys
Published Date: Dec 11, 2013
Gartner recently released its Magic Quadrant for Contact Center Workforce Optimization, the annual report analyzing the workforce optimization industry. Gartner positions vendors based on Completeness of Vision and Ability to Execute.
Genesys improved its 2013 position moving from Niche Player to the Challengers Quadrant. This report provides you with insights you need to determine the Workforce Optimization Solution that is right for your organization. Read Now.
With fewer people entering the workforce and a shortage of certain skills, develop strategies now to address skills shortages. Read about the opportunity presented by Baby Boomers and how to leverage Boomers for competitive advantage.
Today’s “connected” generation is comprised of tech-savvy workers whose strengths must be harnessed for competitive advantage. Read how to reach “Gen C” and develop talent management strategies to attract, engage and retain this workforce segment.
HR has an important opportunity to drive enterprise social collaboration. Read how social technology enables employee productivity, how HR can add value to social communication, and how social tools can improve HR functions.
Even if you have only 15 mobile workforce employees, you can reduce costs and improve the customer’s experience using optimization software. Today, it’s easy because you don’t even have to provide dedicated mobile devices to your field employees, just an app. But how do you avoid difficult transitions for workers, long implementation times, and solutions that don’t work as you really needed? This paper walks you through the 6 steps to successful decision making.
Businesses with between 15-250 mobile workforce employees are looking for optimization software. At the same time, they don’t want a complex enterprise solution with long integration times and complex IT requirements. Many vendors are offering cloud-based solutions. But what does that mean? Is it secure? In this Q&A, we answer the most common questions about cloud-based software solutions for field service management.
The cost of ineffective customer service visits isn't just in money: the greater cost is in customer satisfaction. When a mobile workforce employee doesn't arrive on time, is missing equipment, or doesn't resolve the issue on the first visit, it leads to customer dissatisfaction, lost business, and today, public complaints in the media and social networks. Every single service organization understands the crucial value of great customer service. Every single visit to a customer is critical. In this paper, we reveal the 3 steps to a great visit every time.
Deploying a mobile workforce solution used to be a major undertaking. Today, it’s easy. You don’t need any specialized devices; management software is cloud-based, and training is short and simple. In other words, obstacles of the past have disappeared, and now is the time to implement mobile workforce solutions for organizations with between 15 and 250 mobile workforce.
In this brief, you’ll see why it’s easier than ever to implement software solutions for mobile workforce.
Published By: Lumesse
Published Date: Aug 21, 2013
Recruiters need to harness the power of social media, mobile tools, and the potential of Big Data to transform the recruiting process. Download our presentation “A Futurist's Perspective on Talent Acquisition and Tomorrow's Tech Trends.”
If you’re like everyone else in HR today, you’re probably thinking about how your organisation can handle data better. Maybe your executives want the power to make data-driven decisions from comprehensive workforce analytics. Perhaps you’d like to streamline the efficiency of your HR operation or put more actionable information in the hands of your line managers and employees. With the elixHR Platform, you can integrate your HR data and processes so your people can access information quickly and easily, and make better decisions. You can also lower your operational costs because you can increase efficiency and eliminate the need to replace HR systems that you already have in place.
Workforce analytics has become an essential business tool for leading companies that view workforce performance as the key to improving company results, according to a new global survey of business leaders by Harvard Business Review Analytics Services. Workforce analytics is a set of integrated capabilities (technologies, metrics, data, and processes) to measure and improve workforce performance. The goal is simple: put the right
people with the right skills in the right work, provide them with the necessary training and development opportunities, and engage and empower them to perform at their highest possible level.
E-learning is already known to be the most efficient and cost effective way to deliver training to a workforce. However, the best way to truly prepare employees for meeting organisational objectives is to focus the training on three major areas of skill development. Using a learning solution that is capable of delivering optimal training on each type of skill and checking for comprehension by examining the outcomes from other HR processes will drive performance within the company as employees develop their soft, functional and compliancebased skills.
Paul Hamerman is vice president,
principal analyst at Forrester,
where he focuses on human
resources management and
financial applications, as well as
trends and directions in the
overall market for enterprise applications. Hamerman
answers five key questions that we believe organisations
should consider when exploring workforce and financial
planning approaches in today’s business world.
According to American Society of Addiction Medicine (ASAM), opioid abuse costs employers approximately $10 billion from absenteeism and presenteeism alone. Despite the breadth and seriousness of this crisis, America’s employers lack a true understanding of how it impacts individuals in the workforce and their families. Castlight developed this first-of-its-kind study on opioid abuse by examining de-identified and anonymous health data reporting from Americans insured by large employers who use our product.
Driving Change of Property and Casualty – Transform Your Customer Experience
INSURERS ARE UNDERSTANDABLY EAGER to differentiate customer experience by automating mobile workforce management—especially when they can also cut operational costs, reduce carbon footprint, and streamline catastrophe response in the process. But this profound transformation in the daily lives of field claims and other mobile workers must be managed carefully to maximize benefits while minimizing disruption for all stakeholders.
Tracking and assessing workforce-diversity programs shouldn’t be hard work, but it should be a top priority. Because businesses benefit when they employ highly engaged workers with different backgrounds, HR leaders and hiring professionals contribute directly to a company’s success when diversity programs meet their goals.
How can you create or transition to an effective tracking-and-assessment method? In this white paper you will find fifteen metrics that are a great place to start.
Workforce analytics solutions are the key to answering such questions and getting the metrics and insights needed to make informed HR decisions and create actionable workforce plans. This paper explores the business case for investing in workforce analytics. It focuses on how cloud-based solutions hide complexity associated with HR data, as well as deliver best practices, minimize maintenance costs, and provide quick time to value.
Read this eBook to learn how SuccessFactors offers a full suite of talent solutions to help you:
• Attract, engage, select, and hire the right talent
• Get your new hires up to speed in record time
• Provide continuous performance management
• Reward and retain your top talent
• Identify and anticipate talent gaps
• Provide learning anywhere, any time
• Get content as a service
• Harness the power of collaboration
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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