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Published By: ttec     Published Date: Jul 24, 2019
Omnichannel is one of those words everyone uses, but few use correctly. It’s not another word for multichannel. It’s a different state of existence. In our experience, multichannel is the ability to interact with customers across many different channels, but not necessarily in a cohesive fashion. As new channels become available, they are “bolted on” to existing customer experience infrastructure such as CRM or customer support systems. Too frequently, the management of these channels becomes siloed (web versus in-store sales, for example). The effect of this from the customer experience standpoint can be disjointed and jarring. For example, the resolution of an issue following a customer conversation with an associate in the contact center may not be reflected when the customer goes online or into a store. Yet the ability to offer multichannel service experience is table stakes for today’s business. If you’re not available in the channels where customers want you to be, you cease to b
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ttec
Published By: MokiMobility     Published Date: Oct 11, 2012
Sports apparel retailer Fanzz uses iPad kiosks to accept in-store orders on their website, increasing the number of sales on their site and keeping more in-store customers.
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MokiMobility
Published By: Akamai Technologies     Published Date: May 08, 2017
While the shift from disk to digital offers tremendous potential opportunities, it also presents a host of new challenges for gaming companies. As the online channel grows increasingly complex and the pace of innovation accelerates, many companies struggle to keep up. Not only are there websites and storefronts to manage, but also real-time gaming servers, large software downloads, and live-streamed competitions and events. Games are transforming from fixed, boxed products to dynamic, ongoing services – with frequently updated content, in-game micro-transactions, virtual goods and social interactions. Mobile adds another dimension to the trend, as consumers increasingly look to play on smart phones and tablets – or on multiple screens across devices. To successfully navigate this complex and changing landscape, gaming companies need an agile, high- performance infrastructure that allows them to turn the Internet into a reliable and effective online distribution channel. This requires f
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akamai, akamai gaming, infrastructure, distribution channel, technological advancements
    
Akamai Technologies
Published By: Adobe     Published Date: Nov 07, 2013
SPAR Austria Information and Communication Services taps powerful content management and publishing capabilities in Adobe Experience Manager to enhance digital marketing strategies
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adobe, spar, business services, integrated online experiences, spar austria, leading food retail, household consumer goods, multichannel marketing strategy, web content management, adobe experience manager, adobe marketing cloud, the cloud, ionteractive web experiences, creating engagement, store experience online, sap integration, product content management, cloud computing
    
Adobe
Published By: SAP     Published Date: Sep 19, 2017
Everything is changing in retail. Stores are becoming an omni channel experience; fulfilment and service centers and smart showrooms are enabling endless-aisle commerce. eCommerce and mobile customer experiences are changing retail, as retailers are now entering the third generation of ecommerce, in which IDC identifies eight core capabilities at the heart of the transformation of key operating models. Omni-channel fulfilment practices and new merchandise planning archetypes are emerging to drive profit, and retail technology is fundamentally changing, as digital transformations take shape in the industry. Websites, smartphones, the Internet of Things (IoT), and wearables change customers and their journeys, while 3D printing changes value chains and products, while IoT changes products, stores, and logistics, and artificial intelligence (AI), probably the most pervasive agent of change, will underpin new levels of customer individualization and workforce efficiencies.
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business models, innovation, omni channel, ecommerce, commerce platform, retail
    
SAP
Published By: SAP     Published Date: Sep 28, 2017
Everything is changing in retail. Stores are becoming an omni channel experience; fulfilment and service centers and smart showrooms are enabling endless-aisle commerce. eCommerce and mobile customer experiences are changing retail, as retailers are now entering the third generation of ecommerce, in which IDC identifies eight core capabilities at the heart of the transformation of key operating models. Omni-channel fulfilment practices and new merchandise planning archetypes are emerging to drive profit, and retail technology is fundamentally changing, as digital transformations take shape in the industry. Websites, smartphones, the Internet of Things (IoT), and wearables change customers and their journeys, while 3D printing changes value chains and products, while IoT changes products, stores, and logistics, and artificial intelligence (AI), probably the most pervasive agent of change, will underpin new levels of customer individualization and workforce efficiencies.
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business models, innovation, omni channel, ecommerce, commerce platform, retail
    
SAP
Published By: MicroStrategy     Published Date: Aug 12, 2012
A panel of industry experts, including Steve Cornett, Director of Enterprise Information Services with Lowe's Companies, Inc.,
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microstrategy, mobile, steve cornett, lowe's, roi
    
MicroStrategy
Published By: Okta     Published Date: Mar 10, 2016
Large enterprises, SaaS providers and businesses with major web properties increasingly depend on Okta to handle authentication for their thousands or even millions of users. Learn about the technology and processes Okta has put in place in building a highly scalable platform that will be ready to securely store and serve billions of user identities.
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Okta
Published By: Okta     Published Date: Aug 21, 2015
Large enterprises, SaaS providers and businesses with major web properties increasingly depend on Okta to handle authentication for their thousands or even millions of users. Learn about the technology and processes Okta has put in place in building a highly scalable platform that will be ready to securely store and serve billions of user identities.
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Okta
Published By: Okta     Published Date: Aug 24, 2015
Large enterprises, SaaS providers and businesses with major web properties increasingly depend on Okta to handle authentication for their thousands or even millions of users. Learn about the technology and processes Okta has put in place in building a highly scalable platform that will be ready to securely store and serve billions of user identities.
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Okta
Published By: Uberall     Published Date: Apr 12, 2019
Le store locator est une fonctionnalité incontournable de votre stratégie Web-to-Store : il convertit efficacement vos recherches en ligne en ventes hors ligne. Et bien qu’il puisse sembler être un outil relativement simple et fonctionnel, plusieurs facteurs peuvent littéralement révolutionner l’expérience utilisateur et démultiplier vos conversions. Uberall vous donne les clés d’un store locator optimisé : pour que vos clients vous trouvent - à chaque fois.
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locator, uberall, store locator, location marketing, local listings, pages locales, ro-po
    
Uberall
Published By: Amazon     Published Date: Mar 20, 2013
In the third installment of our Best Practices series, we talk to retailers about the various strategies they use to deal with excess stock.
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surplus, amazon webstore, surplus stock, discounts, webstore, amazon, retail buying
    
Amazon
Published By: Zendesk GmbH     Published Date: Apr 20, 2018
Überzeugte Kunden geben mehr aus Kunden geben mehr Geld aus, nachdem sie mit Ihnen gechattet haben – und 83 % aller Online-Käufer brauchen Hilfe, um einen Kauf zu tätigen. Lassen Sie Ihre Kunden nicht im Regen stehen, sondern greifen Sie ihnen unter die Arme, damit sie den Kauf abschließen. Warenkorbabbruch reduzieren Die Wahrscheinlichkeit, dass ein Kunde einen Kauf tätigt, ist dreimal höher, wenn Sie ihn mit proaktivem Chat ansprechen. Senden Sie zielgerichtete Nachrichten, um Kunden im Kontext zu helfen. Höherer Web-Umsatz Nachdem Spartan Race Live-Chat zu seinem Online-Store hinzugefügt hatte, ließ sich ein Anstieg des Retail-Umsatzes um 27 % und ein Kundenzufriedenheitswert für Live-Chat von 97 % verzeichnen. Mehr Markentreue Genau wie bei Interaktionen in einem normalen Geschäft können Live-ChatAgenten eine persönliche Beziehung zu Kunden knüpfen und die OnlineMarkentreue erhöhen.
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Zendesk GmbH
Published By: Applause Israel     Published Date: Jun 19, 2018
study by UPS and comScore found that 53% of shoppers who don’t use retailers’ mobile apps state it’s because they like using the website better. These shoppers see no benefit from installing these apps, as they provide an inferior experience with no added benefits. Looking at the Apple and Google Play App Stores, a large amount of retailers have apps with very few reviews, and some don’t even have a mobile app. Another problem is the performance of retail apps. 61% consumers expect an app to load in under 4 seconds according to research by Dynatrace. In its study, only one retailer made it under that threshold. And that is just purely opening the app. What is the experience once consumers get past that point?
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Applause Israel
Published By: Okta     Published Date: Jul 25, 2016
For most companies, Active Directory (AD) or LDAP and play the central role in coordinating identity and access management policies. Directory integration typically serves as a "source of truth" for user identities, and it provides access control to on-premises resources such as networks, file servers, and web applications. A byproduct of the transition to cloud applications is the proliferation of separate user stores; each cloud application typically is rolled out independently and therefore has its own unique database of user credentials. Okta's cloud-based identity and access management service solves these problems with a single integration point that provides a highly available solution for all cloud and web-based application Active Directory integrations.
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cloud computing, cloud applications, best practices, applications, access management
    
Okta
Published By: Okta     Published Date: Jul 27, 2016
For most companies, Active Directory (AD) or LDAP and play the central role in coordinating identity and access management policies. Directory integration typically serves as a "source of truth" for user identities, and it provides access control to on-premises resources such as networks, file servers, and web applications. A byproduct of the transition to cloud applications is the proliferation of separate user stores; each cloud application typically is rolled out independently and therefore has its own unique database of user credentials. Okta's cloud-based identity and access management service solves these problems with a single integration point that provides a highly available solution for all cloud and web-based application Active Directory integrations.
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identity, idaas, iam, identity lifecycle management, mobile, provisioning, active directory, security, cloud applications
    
Okta
Published By: Okta     Published Date: Jul 05, 2012
For many organizations, portals are an increasingly important way of providing critical application access to partners and/or customers. Assembled from multiple web applications, portals introduce unique identity management challenges, because unlike internal employees, users from customers or partners aren't typically stored in the corporate directory. This forces administrators to maintain multiple user-stores and end-users to register, and manage logins for, each app individually.
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okta, partner portals, enterprises, target applications, it management
    
Okta
Published By: CA Technologies EMEA     Published Date: May 24, 2018
El auge de la interfaz de programación de aplicaciones (API por sus siglas en inglés) representa una oportunidad de negocio y supone un reto técnico. Para los líderes empresariales, las API representan una oportunidad para abrir nuevos flujos de ingresos y maximizar el valor ofrecido al cliente. Sin embargo, los arquitectos empresariales son los encargados de crear las API que posibilitan la reutilización de sistemas back-end en las nuevas aplicaciones web y móviles. Resulta esencial que todos los implicados comprendan que los objetivos de negocio y los retos técnicos de un programa de API están estrechamente relacionados. Los gestores de los programas deben responsabilizarse de comunicar con claridad los objetivos de negocio clave de una API propuesta a los arquitectos que deberán construir la interfaz.
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CA Technologies EMEA
Published By: Forcepoint     Published Date: May 14, 2019
Transforming Cloud Connectivity & Security in Distributed Networks Today’s digital transformation initiatives frequently begin with moving applications and data to the cloud. But traditional networking and security infrastructure, such as backhauling data from remote locations to central offices over MPLS lines, can’t keep up. Fortunately, new approaches that also move connectivity and security to the cloud are rapidly overcoming these hurdles. Technologies such as direct-to-cloud SD-WAN and site-to-site VPNs dramatically cut the cost of connectivity. However, they put pressure on other parts of the organization to adopt new ways of defending each site against internet intruders, protecting the use of web content, and securing data stored in cloud apps. In this webcast, we’ll discuss a new, integrated approach to connectivity and security. Used by enterprises and government agencies around the world to manage as many as 1,500 sites from a single console, Forcepoint’s branch security
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Forcepoint
Published By: Forcepoint     Published Date: May 14, 2019
Transforming Cloud Connectivity & Security in Distributed Networks Today’s digital transformation initiatives frequently begin with moving applications and data to the cloud. But traditional networking and security infrastructure, such as backhauling data from remote locations to central offices over MPLS lines, can’t keep up. Fortunately, new approaches that also move connectivity and security to the cloud are rapidly overcoming these hurdles. Technologies such as direct-to-cloud SD-WAN and site-to-site VPNs dramatically cut the cost of connectivity. However, they put pressure on other parts of the organization to adopt new ways of defending each site against internet intruders, protecting the use of web content, and securing data stored in cloud apps. In this webcast, we’ll discuss a new, integrated approach to connectivity and security. Used by enterprises and government agencies around the world to manage as many as 1,500 sites from a single console, Forcepoint’s branch security
Tags : 
    
Forcepoint
Published By: Forcepoint     Published Date: May 14, 2019
Transforming Cloud Connectivity & Security in Distributed Networks Today’s digital transformation initiatives frequently begin with moving applications and data to the cloud. But traditional networking and security infrastructure, such as backhauling data from remote locations to central offices over MPLS lines, can’t keep up. Fortunately, new approaches that also move connectivity and security to the cloud are rapidly overcoming these hurdles. Technologies such as direct-to-cloud SD-WAN and site-to-site VPNs dramatically cut the cost of connectivity. However, they put pressure on other parts of the organization to adopt new ways of defending each site against internet intruders, protecting the use of web content, and securing data stored in cloud apps. In this webcast, we’ll discuss a new, integrated approach to connectivity and security. Used by enterprises and government agencies around the world to manage as many as 1,500 sites from a single console, Forcepoint’s branch security
Tags : 
    
Forcepoint
Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
El auge de la interfaz de programación de aplicaciones (API por sus siglas en inglés) representa una oportunidad de negocio y supone un reto técnico. Para los líderes empresariales, las API representan una oportunidad para abrir nuevos flujos de ingresos y maximizar el valor ofrecido al cliente. Sin embargo, los arquitectos empresariales son los encargados de crear las API que posibilitan la reutilización de sistemas back-end en las nuevas aplicaciones web y móviles. Resulta esencial que todos los implicados comprendan que los objetivos de negocio y los retos técnicos de un programa de API están estrechamente relacionados. Los gestores de los programas deben responsabilizarse de comunicar con claridad los objetivos de negocio clave de una API propuesta a los arquitectos que deberán construir la interfaz.
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CA Technologies EMEA
Published By: Amazon Web Services     Published Date: Sep 05, 2018
Today’s businesses generate staggering amounts of data, and learning to get the most value from that data is paramount to success. Just as Amazon Web Services (AWS) has transformed IT infrastructure to something that can be delivered on-demand, scalably, quickly, and cost-effectively, Amazon Redshift is doing the same for data warehousing and big data analytics. Amazon Redshift offers a massively parallel columnar data store that can be spun up in just a few minutes to deal with billions of rows of data at a cost of just a few cents an hour. Organizations choose Amazon Redshift for its affordability, flexibility, and powerful feature set: • Enterprise-class relational database query and management system • Supports client connections with many types of applications, including business intelligence (BI), reporting, data, and analytics tools • Execute analytic queries in order to retrieve, compare, and evaluate large amounts of data in multiple-stage operations
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Amazon Web Services
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