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voice

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Published By: Intouch Insight     Published Date: May 15, 2018
From "actionable insights" to "voice of the employee (VOE)", there are many buzzwords related to customer experience management. This handy 3-page guide will help you decode all of the industry buzzwords. Inside you'll find: • Age of the Customer • CX Action Campaigns • Data Mining • Double-Barreled Question • Key Driver Analysis • Net Promoter Score • Omnichannel • Many more!
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Intouch Insight
Published By: Citrix Systems     Published Date: Feb 14, 2019
"Help your teams be even more productive. By giving them a secure, reliable connection with high-definition access to the apps and data they need, they'll be able to keep projects moving forward seamlessly — even across low bandwidth or high-latency networks. What's more, IT will be able to manage it all efficiently. Download our white paper. You'll discover how Citrix Workspace offers a high-definition (HDX) virtualized experience that rivals that of a local PC, and: - Decreases your demand for bandwidth - Increases your user density per hosting server - Supports voice, video, and display—even 3D professional graphics!"
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Citrix Systems
Published By: Citrix Systems     Published Date: Jun 04, 2019
Help your teams be even more productive. By giving them a secure, reliable connection with high-definition access to the apps and data they need, they'll be able to keep projects moving forward seamlessly — even across low bandwidth or high-latency networks. What's more, IT will be able to manage it all efficiently. Download our white paper. You'll discover how Citrix Workspace offers a high-definition (HDX) virtualized experience that rivals that of a local PC, and: Decreases your demand for bandwidth Increases your user density per hosting server Supports voice, video, and display—even 3D professional graphics!
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Citrix Systems
Published By: Motorola     Published Date: Oct 30, 2007
For many wireless broadband network operators, the term "unlicensed reliability" is seen as an oxymoron. For many, the idea of building a high-speed network in the unlicensed band isn't a good one. A great deal has been said about crowded frequencies, self-interference and costly network rips. About how microwaving popcorn can cause interference. About disgruntled and perplexed customers. And ex-customers.
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wireless, broadband, broadband spectrum, wireless infrastructure, wlan, wisp, cwisp, wimax
    
Motorola
Published By: Verint     Published Date: Jan 16, 2013
Your customers have a big voice, and they're using it all the time. Verint helps you put the voice of the customer to work for you, resulting in an experience that your customers will never forget.
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customer experience, customer experience management, customer engagement, verint, vovici, customer service
    
Verint
Published By: Supply Chain Connect     Published Date: Apr 24, 2008
Whether you are an electrical supplies wholesaler or a manufacturer of oilfield equipment, the challenge is the same: Are you maximizing your margins by keeping your administrative processes as streamlined as possible? Or, are you wasting time and money by supporting paper-intensive processes to handle quotes, orders, ship notices, receipt documents and invoices?
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scm, edi, erp, scc, supply chain, supply chain connect, electronic data, enterprise resource planning
    
Supply Chain Connect
Published By: Aerohive     Published Date: Feb 06, 2008
Yesterday’s fat access points and legacy wireless LANs typically can’t handle mission-critical, real-time applications, nor do they have a migration path to 802.11n. Aerohive Networks has developed a new controller-less architecture that provides an innovative way to handle tomorrow’s wireless challenges – like voice over WLAN and migrating to 802.11n – without costing you a fortune. This paper discusses the benefits of this approach and the key underlying technologies of cooperative control, including best path forwarding and policy enforcement at the edge.
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business, roi, tco, wireless lan, enterprise wireless, economics, cooperative control, aerohive
    
Aerohive
Published By: Genesys     Published Date: May 14, 2009
Customer loyalty is a two-way street. Businesses around the world are finding greater success at winning, serving and retaining customers when they are able to respond quickly and effectively whenever they call. Intelligent Customer Front Door (iCFD) is a metaphor that describes a set of applications and technological resources that enable businesses to identify callers and quickly aggregate information about them to assist in successfully resolving their needs. Learn more today!
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genesys, opus, customer loyalty, customer, crm, customer relationship management, retention, intelligent customer front door
    
Genesys
Published By: Mocana     Published Date: Jun 18, 2010
Mocana's NanoVOIP is a comprehensive security solution for application developers and device designers looking to build secure VOIP products. Its simple API means no previous crypto expertise is required, and its tiny memory footprint goes where other implementations simply can't. Download the NanoVOIP whitepaper and receive a free trial.
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mocana, nano voip, security, application developer, device designer, encrypted voice, video, data solution
    
Mocana
Published By: Momentum     Published Date: Jan 20, 2012
Read this white paper to answer the Who, What, When, Where and Why of successfully choosing a business voice solution.
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Momentum
Published By: Sprint     Published Date: Oct 18, 2010
Discover the dynamic new approach to Voice Over Internet Protocol services called the Partner Inter-exchange Network (PIN).
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sprint wholesale, partner interexchange network, pin, scalable voice peering, voice over internet protocol, ip networks, ip telephony
    
Sprint
Published By: Egencia     Published Date: Apr 03, 2012
In an effort to learn the challenges and concerns of travel managers across a broad spectrum, we interviewed Travel Managers from across North America. The findings have been complied into this study: Voice of the Customer.
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customer, egencia, business travel, egencia, expedia, expedia corporate travel, corporate travel, travel services
    
Egencia
Published By: Twilio     Published Date: Aug 21, 2012
Twilio is a cloud communications platform that lets you use standard web languages to build voice, VoIP and SMS applications via a simple web API. Build intelligent communication solutions in the cloud.
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twilio, csc, common short codes, short code marketing, sms marketing
    
Twilio
Published By: OpenText     Published Date: Nov 08, 2013
Once voice systems have migrated to Voice over IP, (VoIP) fax communications are the next logical addition to an IP-based environment. This white paper discusses how fax servers and new Fax over IP (FoIP) investments fit into your organizations unified communication strategy. It also calls attention to issues and challenges organizations should consider when determining how best to take advantage of traditional telephone-based systems, FoIP, or a mix of both.
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voip, phone systems, voice over internet protocol, voice over ip
    
OpenText
Published By: OpenText     Published Date: Nov 08, 2013
Leverage infrastructure investments and reduce costs with a unified, IP-based OpenText RightFax system that fully integrates with your Cisco network environment.
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voip, phone systems, voice over internet protocol, voice over ip
    
OpenText
Published By: OpenText     Published Date: Nov 08, 2013
This independent survey delivers findings on the current state and future trends in data exchange and data storage. You’ll see how data exchange is evolving and “what’s next”. Learn how to improve data exchange and storage security while lowering costs and improving efficiencies.
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voip, phone systems, voice over internet protocol, voice over ip
    
OpenText
Published By: OpenText     Published Date: Nov 08, 2013
University of Kansas Hospital increases efficient, reliability and security of life critical documents with integrated Fax over IP solution
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voip, phone systems, voice over internet protocol, voice over ip
    
OpenText
Published By: OpenText     Published Date: Nov 08, 2013
Veolia Environmental Services reduces paper, enhances scalability with integrated fax over IP solution
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voip, phone systems, voice over internet protocol, voice over ip
    
OpenText
Published By: OpenText     Published Date: Nov 08, 2013
Professional services firm consolidates resources for integrated OpenText RightFax delivery via Microsoft Exchange and Konica Minolta MFPs
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voip, phone systems, voice over internet protocol, voice over ip
    
OpenText
Published By: Clarabridge     Published Date: Dec 03, 2013
This paper explores the impact of social media on the marketplace and customer behaviors, and provides a six-step “road map” that guides organizations through the process of implementing a social media program.
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clarabridge, digital communications, digital revolution, product information, using social media, customer behaviors, social media program, interacting with customers
    
Clarabridge
Published By: Clarabridge     Published Date: Dec 03, 2013
Transforming the customer contact center from cost center to a strategic asset by leveraging the voice of the customer
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clarabridge, customer behaviors, social media program, interacting with customers, product and service problems, respond quickly, customer satisfaction, customer loyalty
    
Clarabridge
Published By: Clarabridge     Published Date: Dec 03, 2013
The purpose of this white paper is to provide a five step “roadmap” that organizations can use to transform their marketing organization into a Center of Customer Experience Excellence.
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clarabridge, optimizing customer experience, voice of the customer, customer engagement, data source, voc program, customer behaviors, operationalize voc
    
Clarabridge
Published By: Clarabridge     Published Date: Dec 03, 2013
The purpose of this white paper is to provide organizations with a four step roadmap that details how organizations can use VoC to make Product Management more customer-centric and significantly increase the odds of consistently delivering products that are successful in the marketplace.
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clarabridge, customer behaviors, social media program, interacting with customers, product and service problems, respond quickly, customer satisfaction, customer loyalty
    
Clarabridge
Published By: IBM     Published Date: Aug 08, 2014
Big data and analytics help insurance companies identify the next best action for customers. With the right solutions, companies can extract, integrate and analyze a large volume and variety of data, from call-center notes and voice recordings to web chats, telematics and social media.
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big data, analytics, insurance, customer service, solutions
    
IBM
Published By: IBM     Published Date: Aug 08, 2014
Big data and analytics help insurance companies identify the next best action for customers. With the right solutions, companies can extract, integrate and analyze a large volume and variety of data, from call-center notes and voice recordings to web chats, telematics and social media.
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big data, analytics, insurance, customer service, solutions
    
IBM
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