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voice

Results 151 - 175 of 679Sort Results By: Published Date | Title | Company Name
Published By: Genesys     Published Date: Feb 27, 2018
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: • Design a successful digital customer engagement strategy • Provide agents with a 360-degree view of the customer across all digital channels and voice • Deliver omnichannel experiences that are personalized, context-based, and low-effort
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digital customer service, contact center, digital channel, ebook
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
With all the options in the rapidly changing marketplace for cloud-based contact centers, it’s a challenge to find the right solution for your business. Easily compare the leading contact center solution vendors in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18, based on their ability to offer full voice call routing and multichannel customer service in the cloud. Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world. Read the Ovum Decision Matrix to: • Compare cloud contact center solutions based on the strength of their technology platforms • Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics • Understand each vendor’s market impact and why Genesys was chosen as a leader
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ovum, multichannel cloud contact center, contact center, decision matrix
    
Genesys
Published By: IBM     Published Date: Jan 30, 2017
To better understand what companies are doing in the area of employee listening and the extent to which employees are willing to participate, we analyzed data from the 2015 IBM Smarter Workforce Institute WorkTrends Survey.
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ibm, employee voice, employee engagement, ibm smarter workforce institute
    
IBM
Published By: IBM     Published Date: Jan 30, 2017
This white paper highlights factors that have a decisive influence on the design and effectiveness of employee engagement programs. The results revealed in this study help to ensure future engagement programs are implemented even more successfully. Through successful engagement programs, the HR department can better position itself as a strategic partner of company management and ensure HR has an influence.
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ibm, employee engagement, engagement, employee voice
    
IBM
Published By: New Voice Media     Published Date: Apr 03, 2017
Are you thinking about moving your contact center to the cloud but have concerns about performance, availability and security? Download our whitepaper to learn how to get the reliability you need from your cloud contact center software. In this whitepaper you will learn: The key benefits of cloud contact centres Three key perceived risks Which tests should be performed to ensure availability How to select a cloud vendor that you can depend on
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New Voice Media
Published By: New Voice Media     Published Date: Apr 03, 2017
Are you a sales manager who’s new to inside sales? Or, are you already running an inside sales team but just want to polish up your knowledge? The Ultimate Guide to Inside Sales is the place to start. You’ll learn how to staff, train, organize and motivate your inside sales team for peak performance. Welcome to the complete guide on inside sales. Everything you need to know to staff, train, organise, motivate and optimise your inside sales team for peak performance is in this guide. The guide has been specially crafted to walk you through building and growing a highly successful inside sales team and give you actionable insights and tips to start making improvements today. In this guide you will learn: • How to identify your key inside sales roles • How to hire the best talent to accelerate your sales performance • How to coach your inside sales teams • How to craft your sales funnel for deeper insight into sales performance • How to structure your team’s daily activity to improve ac
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New Voice Media
Published By: New Voice Media     Published Date: Apr 03, 2017
Delivering personalised service for every customer is ultimate goal for most contact centres. Understanding who your customers are, tailoring the service you deliver to them and treating them as the individuals they are will improve customer satisfaction. Download our solution guide to find out: • How to deliver exceptional personalised service to every customer • How your telephony and Salesforce can work together to streamline service operations • How it all works in 5 customer service examples.
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New Voice Media
Published By: New Voice Media     Published Date: Apr 27, 2017
By investing in Salesforce you demonstrate a clear interest in your customers and their success. NewVoiceMedia will take that investment to the next level by integrating your communications platform with your customer and prospect data in Salesforce to provide a context rich, superior sales experience.
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salesforce, newvoicemedia, sales, service, data
    
New Voice Media
Published By: New Voice Media     Published Date: Apr 27, 2017
By investing in Salesforce you demonstrate a clear interest in your customers and their success. NewVoiceMedia will take that investment to the next level by integrating your communications platform with your customer data in Salesforce to provide personalized, exceptional service.
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salesforce, newvoicemedia, sales, service, data
    
New Voice Media
Published By: FinancialForce     Published Date: Aug 20, 2019
Grow your business with a customer-centric ERP solution Align your sales, services, finance and HR teams with our cloud-based ERP on Salesforce. You’ll connect back-office functions to the front-office and create a single unified voice across your organization. Everyone benefits: Customers, Employees, Leaders and IT. One customer record for CRM and ERP apps Seamless opportunity to cash process Eliminates errors between the front and back office Act as one company, not five departments
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FinancialForce
Published By: CheckMarx     Published Date: Sep 25, 2019
Looking for a new Application Security Testing vendor? See what customers have to say about Checkmarx and why we were named a June 2019 Customers’ Choice for Application Security Testing on Gartner Peer Insights!
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CheckMarx
Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
HfS published the Top 10 Cognitive Assistant Service Provider report that explores the emerging conversational service provider ecosystem across key areas including execution ability, innovation capability, and the voice of the customer. The conversational services called as Cognitive Assistants, go beyond the traditional chatbots and augment human-customer interaction across both front- and back-office business operations. IBM was recognized for its market leadership in Cognitive Assistant that harness the power of IBM Watson capabilities – including NLP, conversation and analytics. HfS also merits IBM for demonstrating the greatest volume and depth of cognitive assistant use cases across industry verticals and enterprise processes.
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Group M_IBM Q3'19
Published By: Plantronics     Published Date: Sep 09, 2016
Download this paper now to find out how Plantronics audio engineers can introduce you to the principles of SoundScaping and show you how to realign your office to minimise noise pollution.
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noise issues at work, noise, plantronics, noise challenges, audio devices, active noise-cancelling technology, wireless devices, voice communications, headsets, plantronics solutions
    
Plantronics
Published By: Bazaarvoice     Published Date: Aug 05, 2014
The local consumer decision journey has changed. This step-by-step guide will show you how to connect with local consumers to improve visibility, gain control of your reputation, and drive more local leads and sales.
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bazaarvoice, customer, local advocacy, sales, online discovery, local marketing
    
Bazaarvoice
Published By: Polycom     Published Date: May 27, 2010
In 2003, LBBS became a pioneer in the legal field by deploying Polycom video conferencing systems in 16 offices.
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polycom case study, broadsmart ip, unified communications, video conferencing system, voice over ip, voip, telephony, ip networks, ip telephony
    
Polycom
Published By: Polycom     Published Date: May 27, 2010
IDC believes that the end-user experience in current implementations of VoIP can be improved in a manner that is simple yet clearly demonstrates the value and superiority of IP-based communications.
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polycom, hd voice, voip, ip communication, ip networks
    
Polycom
Published By: Polycom     Published Date: May 27, 2010
This informative guide features 10 business people making their voices heard. Each person showcased in the guide raises a key challenge they face in business communications, such as lowering TCO, managing complex technology, and scalability.
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polycom, hosted voip, tco, business communication, voice over ip, video conferencing system, hd voice, ip networks, ip telephony
    
Polycom
Published By: Sonus     Published Date: Jun 07, 2013
SBCs for Increased Enterprise Voice Security and Resiliency
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sonus, voice services, microsoft lync, voice security, secure voice service, ip networks, data network, wireless, telecom
    
Sonus
Published By: Sonus     Published Date: Jun 07, 2013
If you want to see the future of voice communications, look at your smartphone or tablet.
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sonus, sip's, voice communications
    
Sonus
Published By: OpenText GXS     Published Date: Apr 21, 2014
5 Ways to Benefit Your ROI using e-Signatures Download to learn more!
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gxs, opentext, e-invoicing, invoicing, electronic invoicing, e-signatures, accounts payable, paper invoices
    
OpenText GXS
Published By: OpenText GXS     Published Date: Apr 21, 2014
This white paper explains the role local tax compliance plays in successful supply chain management and e-business initiatives more broadly and how leading global brands and governments are addressing this need.
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gxs, opentext, e-invoicing, invoicing, electronic invoicing, e-signatures, accounts payable, paper invoices
    
OpenText GXS
Published By: OpenText GXS     Published Date: Apr 21, 2014
How many paper invoices do you receive every year? How many invoices come attached to emails as PDFs? What if every invoice you received came directly into your accounts payable application with all the information you need to process it. Sounds like a dream, but we can help you make it a reality. Watch this video to learn more!
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gxs, opentext, e-invoicing, invoicing, electronic invoicing, e-signatures, accounts payable, paper invoices
    
OpenText GXS
Published By: OpenText GXS     Published Date: Apr 22, 2014
Download this white paper to learn about the legislation and regulation of electronic invoicing in Brazil and Mexico.
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gxs, opentext, invoices, electronic invoicing, brazil, mexico, regulations, government rules, mandates, legislation
    
OpenText GXS
Published By: Epicor     Published Date: Jun 06, 2018
You arrive at the office and watch helplessly as your AP processing team tries to avoid an avalanche of paper invoices while simultaneously juggling non-stop vendor service calls. The phones are ringing off the hook and the sound and sight of inefficiency is maddening—no one is happy. You try to move, but can’t. Thankfully you wake up and realize it was just a dream. Wiping the drool from your cheek, you resolve to update your own AP process before it’s too late. This scenario is a familiar recurring nightmare shared by many Accounts Payable Managers, Controllers and CFOs—and for good reason. Without scalable AP and invoice processing, your business cannot flourish or reach maximum potential. In this eBook, we’ll show you how integrating your AP processing with your accounting software will help you save time and money, allowing you and your team to focus on your customers and your business.
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Epicor
Published By: Plantronics     Published Date: Mar 09, 2015
This whitepaper gives you the key 10 steps will provide you with a framework for planning, deploying and enhancing the audio element of your communications strategies.
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voice tools, communications tools, communications strategies, unified communications, uc devices, communication platform, test and measurement
    
Plantronics
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