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voice

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Published By: Polycom     Published Date: Oct 17, 2016
When migrating to Office 365 cloud voice, customers should evaluate whether their existing audio devices are compatible or whether new technology will be needed. If you’re thinking about making the switch to cloud voice, make sure to download this white paper.
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Polycom
Published By: Polycom     Published Date: Oct 17, 2016
Some Do's include: Doing a network assessment, and doing you due diligence. Some Don't's include: Not giving up on the handset, and not waiting to get started. Download this helpful white paper to learn more.
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Polycom
Published By: AppDynamics     Published Date: Aug 25, 2015
In collaboration with Enterprise Management Associates (EMA), AppDynamics has conducted a survey of application management professionals and managers to determine exactly what IT organizations want and need from APM providers. Here are some key findings from the research: • Only 30% of companies currently have application-specific solutions to monitor apps • 50% or fewer of the tools companies have purchased are actively being used to monitor apps • 27% of application-related problems are detected by monitoring tools • A “unified monitoring platform” is the top choice in a feature of an APM solution Download the full report to review the findings and understand the key challenges and “must haves” associated with APM solutions voiced by IT professionals themselves.
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business technology, digital, customer service, efficiency, operations, infrastructure, business intelligence, business management
    
AppDynamics
Published By: Mitel     Published Date: Dec 20, 2016
With unified communications and collaboration (UCC), you can address these challenges by helping people to connect more efficiently and intuitively. You can use UCC to bring together multiple forms of communications, like voice, video and data services, and software applications into a single environment, making it easier to connect. Business processes improve as a result. When you embrace UCC in your business communications, you can increase employee collaboration and productivity in three major ways. First, it can reduce communications latency by making it easier to find the right person and get an answer to a business question. Second, it can help you to manage workflows by making it easier f
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Mitel
Published By: Genesys     Published Date: May 10, 2016
Most companies today can support multi-channel customer interactions such as voice, email and chat, but typically cannot share context across all channels.
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genesys, contact center, customer experience, omnichannel, desktop, enterprise applications
    
Genesys
Published By: Genesys     Published Date: May 10, 2016
Most contact centers now allow customers to interact through non-voice, digital channels, but still monitor performance only in voice.
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genesys, nemertes, omnichannel, contact center, metrics, customer experience, enterprise applications
    
Genesys
Published By: Citrix ShareFile     Published Date: Jul 11, 2017
Michael Parrish Dudell, bestselling author and one of nation’s leading Millennial voices, explains why now, more than ever, is the time for businesses to anticipate the rapidly evolving expectations of the new workforce or face the very real threat of irrelevance. Read the brief to get the facts on the huge impact Millennials will and are making in the workplace: Within the next three years, Millennials will make up the majority of the workforce By 2025, they will comprise a whopping 75% of workers In the last five years, 87 percent of Millennials took on management roles—up 75% from the five years prior
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millennials, expansion, workforce, adaption, expectations
    
Citrix ShareFile
Published By: Applause Israel     Published Date: Sep 25, 2018
Consumers expect a seamless, high-quality experience in today’s mature app economy. They want brands to keep up with new technologies like geo-fencing and personalization, as well as the latest ecosystems like voice assistants and connected cars. With this high bar for quality, QA organizations often struggle to keep up with: 1. Rapid Release Schedules 2. Personalization 3. New Technologies (Voice, AI) 4. Geo-Awareness and Localization 5. Device Fragmentation 6. Unexpected Customer Use Cases The cost of failure is high in QA. Time, money, and customer loyalty are all at risk when digital experiences don’t meet users’ high expectations.
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Applause Israel
Published By: Spredfast     Published Date: Aug 24, 2018
Learn more about how Live Nation used Spredfast to bridge social gaps by creating an environment of seamless collaboration between the central and local marketers.
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social media manager, social media management tools, social media tools, social media agency, social media management company, social media marketing companies, best social media management tools, social media marketing agency
    
Spredfast
Published By: Cisco Umbrella EMEA     Published Date: Aug 08, 2019
"Cisco has been named in the first ever Gartner ‘Voice of the Customer’ report for the Secure Web Gateways (SWG) market for Cisco Umbrella. Gartner Peer Insights is a peer review and ratings platform designed for enterprise software and services decision makers. This document synthesizes Gartner Peer Insights’ content in the SWG market for 2018. Gartner states that ""this peer perspective along with the individual detailed reviews, is complementary to expert research and should play a key role in the customer buying process."" This report includes: - SWG Peer Reviews and Ratings - Vendor comparisons - Reviewer demographic"
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Cisco Umbrella EMEA
Published By: Group M_IBM Q2'19     Published Date: Mar 29, 2019
The vast increase in dark data—all of the unstructured data from the Internet, social media, voice and information from connected devices—is overwhelming many executives and leaving them completely unprepared for the challenges their businesses face.
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Group M_IBM Q2'19
Published By: Cisco     Published Date: Sep 27, 2018
The pace of innovation for collaboration and unified communications (UC) technologies has been nothing short of incredible during the past few years. IT teams are now able to deliver consistent, simple and high- quality experiences with voice, video, messaging and chat from any smartphone, tablet, laptop or conference room system. Users can move seamlessly and securely from one device to the next, escalate from one communication mode to another and share content—all while retaining the context of the meeting or discussion.
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Cisco
Published By: Concur ENT     Published Date: Nov 07, 2017
When travel, expense and invoice management are disconnected, your business can only see a snapshot of spending. If you only plan to improve one area – perhaps expense, leaving travel and invoice behind – discrepancies between processes will begin to show. Only by embracing connected spend management can you save your employees and your business time and money both now and in the future.
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holistic spend, control costs, compliance, employee satisfaction, simplified process, late payments, duty, productivity
    
Concur ENT
Published By: Uberall     Published Date: Jun 17, 2019
Alle sprechen über Sprachsuche. Wir wollen wissen, ob es mehr als nur ein Trend ist und fragen in unserem Voice Search ReadinessReport 2019 für den deutschen Markt:
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sprachsuche, voice search, uberall
    
Uberall
Published By: Momentum     Published Date: Nov 05, 2012
Momentum's TCO Checklist: Total Cost of Ownership: Eight Ways to Boost Your Business Savings
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momentum, tco, total cost of ownership, voip, voice over internet protocol
    
Momentum
Published By: Genesys     Published Date: May 14, 2013
Today, the gap between a customer’s expecta-tions and the service they receive is huge. Customers are increasingly knowledgeable about the products they use, and demand value-added, personalized customer service in real-time, using voice, text-based media types like email and chat, and social media.
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genesys, customer service, social media, personalized customer service, text-based media, people management
    
Genesys
Published By: Genesys     Published Date: Jun 10, 2013
SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs.
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session initiation protocol, sip, acd automatic call distribution, contact centers, voice, technology, customer service, solution
    
Genesys
Published By: Genesys     Published Date: Jun 11, 2013
Delivering exceptional multichannel customer service takes a coordinated effort across four dimensions — strategy, process, technology and people management.
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value-added, customer service, media, voice, strategy, multichannel, people management, process
    
Genesys
Published By: Genesys     Published Date: Jun 20, 2013
The right contact center is a business advantage, because delivering exceptional service to your customers improves their satisfaction and loyalty, and results in increased revenues. The right contact center can also reduce TCO by reducing the need for IT support and replacing inflexible voice-only ACDs that have become expensive to maintain across one or many sites.
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contact centers, customer service, solution, technical, technology, drive business, voice, strategy
    
Genesys
Published By: BillingPlatform     Published Date: Jul 30, 2019
In order to give their commercial customers the best prices and most flexible purchasing options possible, Floor & Decor offers lines of credit through their preferred credit provider, CIT. To fully leverage and scale this partnership, Floor & Decor needed a way to quickly check credit availability in their retail stores on demand. It also needed to generate invoices to send to their commercial customers while providing assignment notices to CIT.
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BillingPlatform
Published By: Polycom     Published Date: Mar 07, 2018
The combination of Skype for Business and Polycom systems provides a scalable solution suitable for businesses of different sizes. There are different Skype for Business packages and Polycom systems available to suit any budget or collaboration requirement. These solutions can provide a flexible infrastructure for meetings of two people or events of up to 10,000 participants located anywhere in the world. Skype for Business offers a clear migration path from Microsoft Lync or Skype to protect investment for organizations with existing installations. For growing businesses or organizations that are new to collaboration, the partnership of Skype for Business and Polycom provides the portfolio and the flexibility to add features and services to suit changing collaboration needs or scale capacity in line with business growth.
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skype, business, polycom, infrastructure, meeting, enterprise
    
Polycom
Published By: Polycom     Published Date: Mar 12, 2018
Learn how one organization with Polycom voice devices and Microsoft Office 365 realized a 109% risk-adjusted ROI and benefits of $1.6M over three years. By deploying Polycom voice solutions for Microsoft Office 365, an engineering firm was able to realize: $1.6M in total risk-adjusted benefits $1M in incremental revenue with more billable hours $537k in improved productivity $74k in phone purchase and installation cost savings $14k in employee relocation cost savings Learn more about the business benefits and cost savings attributed to Polycom voice solutions for Microsoft Office 365. The Total Economic Impact Of Polycom Solutions For Microsoft Office 365, a commissioned September 2016 study conducted by Forrester Consulting on behalf of Polycom and Microsoft.
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economic, impact, polycom, solutions, microsoft, optimization, organization
    
Polycom
Published By: HP     Published Date: Feb 02, 2015
This IDG paper highlights voice-of-the-IT-buyer research results for enterprise organization decision makers and their insights on the challenges and opportunities for IT organizations to drive innovation, transformation and improved delivery against business expectations. Register to read what areas of improvement IT decision makers foresee with an optimized infrastructure.
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HP
Published By: Oracle     Published Date: Jun 01, 2016
**White Paper Published By: Oracle Voice** Read this case study to learn how Berkshire Blanket, a consumer products manufacturer, is successfully adding direct to consumer online selling to its previously distributor only business model.
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Oracle
Published By: IBM     Published Date: Oct 28, 2016
Download the report and learn: - What is driving interest in employee listening - How to build a program that employees will want to participate in - How organizations can build their listening capabilities - Recommendations for building an employee listening program
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ibm, engagement social, employee engagement, kenexa, employee voice, enterprise applications, human resource technology
    
IBM
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