Herkömmliche Contact-Center benötigen kostspielige Vor-Ort-Technologien für die automatisierte Anrufweiterleitung,
interaktive Sprachantworten, computerbasierte Telefonie-Integration, Anrufaufzeichnung und die Berichterstellung für
das Management. Das ist sowohl kosten- als auch arbeitsaufwändig. Ohne eine zusätzliche Bereitstellung ist es zudem
schwierig, eine gleichbleibend hohe Sicherheit, Verfügbarkeit und Leistung zu gewährleisten.
Sie sind noch nicht lange als Vertriebsleiter im Inside Sales tätig? Oder leiten Sie
bereits ein Inside-Sales-Team und möchten lediglich Ihr Wissen auffrischen? Dann
sind Sie bei unserem ultimativen Leitfaden für den Inside Sales genau richtig. Hier
erfahren Sie alles über die Personalbesetzung, Schulung, Organisation, Motivation und
Optimierung Ihres Inside Sales, damit Sie bestmögliche Leistungen erzielen können.
Durch eine Investition in Salesforce® beweisen Sie ein klares
Interesse an Ihren Kunden und deren Erfolg. NewVoiceMedia sorgt
dafür, dass Sie Ihre Investition noch umfassender nutzen können,
indem Ihre Kommunikationsplattform mit Ihren Kundendaten in
Salesforce® integriert wird. So bieten Sie einen hochwertigen,
personalisierten und erstklassigen Service.
Da Kunden heute zunehmend digital vernetzt und Big Data auf
dem Vormarsch sind, wird ein herausragender und personalisierter
Kundenservice immer wichtiger. Der Kundenservice ist das
entscheidende Alleinstellungsmerkmal, das den größten Einfluss
auf Kundenentscheidungen und somit Ihren Umsatz hat.
Durch eine Investition in Salesforce® beweisen Sie ein klares
Interesse an Ihren Kunden und deren Erfolg. NewVoiceMedia
sorgt dafür, dass Sie Ihre Investition noch umfassender nutzen
können, indem Ihre Kommunikationsplattform mit Ihren Kunden- und
Neukundendaten in Salesforce® integriert wird. So bieten Sie einen
hochwertigen, mit Kontext angereicherten Verkauf.
This paper touches on the benefits of cloudbased contact centres but focuses on the concerns businesses have about cloud computing - performance, availability and security – and how NewVoiceMedia is successfully addressing them.
Published By: Rackspace
Published Date: May 06, 2019
The retail sector is increasingly difficult and volatile. Enterprises must adopt easily available technology to liberate themselves from the daily grind and better focus on achieving their core business objectives. To be cost-effective in doing this, retailers turn to Google Cloud Platform, the most affordable, reliable, innovative and intuitive cloud platform in the world, to drive operational agility and optimization of application performance.
As the first managed services partner for Google Cloud Platform, and Google Cloud’s 2018 Global Migration Partner of the Year, Rackspace is helping retailers everywhere to accelerate innovation and cost savings, by taking over their intensive, day-to-day operations of the cloud.
This e-book looks at how different retail brands work with Rackspace to ensure smooth and easy migration and operation on Google Cloud, as well as to gain added value from Rackspace’s depth of knowledge and best practices to effectively tap Google Cloud Platform too
As customer care channels continue to evolve and
expand, there’s been a lot of debate about which channels
customers actually prefer to interact with brands. Many
reports say that millennials prefer digital channels—like web
chat or texting—while older generations still prefer voice
channels. Previous Interactions research has shown that
this isn’t necessarily the case, and that the issue of channel
choice is often far more complex—depending on factors
such as the company consumers are trying to contact,
and the complexity of the issue the consumer is trying to
After evaluating all the options on the market, one company chose Automation Anywhere RPA to start its digital transformation journey and automate its invoice processing, help desk, and internal financial reporting processes. The company achieved its initial goals—and more. It got the first initiative—automating accounts payable—up and running in less than 6 months, and increased the efficiency of the operation by 300%.
Published By: VeriShip
Published Date: Jul 26, 2019
You may believe your shipping operation is a well-oiled machine; you pay your invoices on time, your costs seem to be under control and, as
far as you know, your customers are satisfied with your service… But with shipping, there’s more than what meets the eye.
Here are five common mistakes shippers make
The market for communications is shifting to one in which multi-modal interactions will become the norm. Voice, video, and messaging Communications and Collaboration will drive the future of this market. As messaging becomes a larger part of the Communications landscape, Mobile Collaboration is poised to take on a larger enterprise role, by way of shifting email to more of a confirmation tool. Moreover, the convergence of content types under UCC will be greatly enhanced by a categorized and dynamic ontology-driven knowledge framework that goes beyond search. Once the framework supports are in place, UCC will accelerate its momentum at an even greater rate than it already is today. This Research Note identifies the new elements of UCC and how enterprises can plan for the shift to multi-modal communications.
The lifeblood of discrete organizational inputs—customer phone numbers, invoices, marketing prospect lists, inventory calculations, employee job descriptions—once existed in disconnected silos, typically transcribed on carefully guarded pieces of paper, limited in lifespan and scope to the department or person carefully guarding it. Now, the modern organization both enjoys, and drowns in, a proliferation of business data both ripe for strategic possibilities and staggering in complexity. Few are the companies who feel they’ve totally tapped into its power to supercharge their growth efforts.
Download this white paper to find out how your company can cultivate key relationships.
According to the United Nations, on average, more than 200 million people were affected and more than 70,000 were killed by natural disasters annually. Given the fact that one of the primary responsibilities of government is to protect the public and minimize the effects of such calamities, citizens now demand that public-sector safety organizations be proactive, and respond promptly and effectively to all types of crisis situations, including catastrophes, terror events, and threats to critical infrastructure.
To effectively respond to these challenges, public safety agencies must be able to rely on secure networks with integrated voice, video, and data capabilities. With these networks and their associated assets, agencies can obtain more timely and accurate information, enhancing situational awareness and improving response times.
Published By: Carbonite
Published Date: Jan 04, 2018
It’s the moment every IT department dreads: A data loss event takes your business offline and the countdown clock begins. Despite spending countless hours safeguarding against and preparing for this moment, the impact of downtime is immediate and all-consuming.
While IT pros can’t always avoid data loss events, they can prepare for them to ensure minimal downtime. To better
understand the IT experience during a data disaster, EVault commissioned Spiceworks Voice of IT to survey IT pros regarding disaster recovery practices and perceptions. All survey respondents were based in the U.S. and have influence over backup/disaster recovery purchase decisions. This e-book will explore the impact of downtime and data loss on IT departments for small and midsize businesses.
Published By: Concur ENT
Published Date: May 11, 2018
VAT has been a valuable source of revenue for the UK Government since 1973. Yet, despite
more than 40 years of getting used to calculating, paying and reclaiming VAT, businesses
still struggle to adhere to HMRC guidelines.
With support from SAP Concur, it doesn’t have to be this way. First, we offer an expense
audit solution to check for fraud and non-compliance. Secondly, we work with tax
specialists to help you comply with VAT regulations. Thirdly, we give you visibility and control
over all aspects of your travel, expense and invoice spending.
Crucially, we see VAT reclaim as an opportunity to reduce business costs and put
money back in your budget.
Why should you worry about capturing Millennials? Because they're shaping the way we all shop - today and tomorrow. Here's how everyday brands use digital to stand out among the competition for attention.
Our survey of 100 members of The CMO Club reveals most CMOs gather insights from first-person, always-on online consumer conversations, and share them across their organizations, to power more than just marketing.
By 2017, Millennials - currently in their mid-teens to mid-30s - will have more spending power than any generation. And they're the proxy for all consumers, so capturing them helps you capture everyone else, too.
Charles Schwab understands that customers make their best marketers - the financial service firm acquires 40% of its new business through customer referrals. Charles Schwab shares best practices that can guide organizations to invest in social.
Day-to-day operations of public venues are increasingly complex. Examine common requirements and functions of a successful critical paging solution-whether for a hospital, shopping center or sports arena.
Published By: LogMeIn
Published Date: Jan 03, 2013
Research on the reasons of consumers to choose chat. Integrating their voice into the findings as part of the six core reasons that serve as the framework, to give a greater understanding of the “who, what, where and why” consumers gravitate to chat
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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