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The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute. Get the complimentary report now to: • Compare contact center vendors and see which quadrant they are aligned to • Review the latest market outlook including on premise and cloud deployment choices • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement For the ninth year, we are honored to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organizations of all sizes, both in the cloud and on premise.

Get Gartner’s Complete Analysis of The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute. Get the complimentary report now to: • Compare contact center vendors and see which quadrant they are aligned to • Review the latest market outlook including on premise and cloud deployment choices • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement For the ninth year, we are honored to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organizations of all sizes, both in the cloud and on premise.

This paper presents an overview of IBM System i high availability to companies that are beginning to explore this powerful business continuity technology.

This white paper will provide a road map to the most effective strategies and technologies to protect data and provide fast recovery should data be lost or corrupted due to accident or malicious action.

Journaling is a powerful feature, one that IBM has continued to develop and improve over the years. Yet, depending upon your business requirements, you probably still need more protection against downtime than journaling alone can provide. This white paper will cover what you need to know about journaling, what it can do and how it supports and cooperates with high availability software.

Achieving effective and efficient high availability protection for larger IBM i environments requires careful thought and clear understanding of the technology options. This white paper describes what you need to know in order to make an informed decision about IBM i high availability strategies so that your business requirements for Recovery Time Objective (RTO) and Recovery Point Objective (RPO) are not compromised

This white paper provides a road map to the most effective strategies and technologies to protect data in AIX environments and provide fast recovery should data be lost or corrupted due to accident or malicious action. The paper also outlines the benefits of continuous data protection (CDP) technologies for AIX.

Continuous member service is an important deliverable for credit unions, and. the continued growth in assets and members means that the impact of downtime is affecting a larger base and is therefore potentially much more costly. Learn how new data protection and recovery technologies are making a huge impact on downtime for credit unions that depend on AIX-hosted applications.

A report on research findings into the state of resilience and methods used companies to ensure their strength.

This paper debunks 7 virtualization DR myths

This paper will help you navigate the virtualization solutions available and explain how Hyper-V can benefit you.

This paper explores the market leading solutions available for data protection and recoverability.

This executive overview aims to detail how systems migrations are inevitable through upgrades, but business downtime isn't.

This paper will lead you through 3 essential steps to help ensure business continuity and survival.

Adobe has an exceptional understanding of, and a vision for, campaign management technology. We’ve drawn from our experience to create this document to help you better differentiate the myriad of solutions on the market. This guide provides a comprehensive list of questions and criteria to help companies evaluate campaign management solutions

With many companies finding themselves under prepared for the downturn, they turned to often poorly structured forecasts on which to make business decisions. Where are the problems? Read this white paper to learn how forecasting can help in 3 ways.

Earlier this year, Gartner released the 2013 Magic Quadrant for Call Center Infrastructure, an annual report that analyzes call center infrastructure vendors for completeness of vision and ability to execute. Explore and compare contact center solutions from today's top vendors and decide which solution is right for you. This is the fifth consecutive year that Genesys has been named a worldwide Leader for Contact Center Infrastructure. The Genesys Customer Engagement platform (referred to as the Customer Interaction Management or ‘CIM’ platform in the report), is the industry’s most complete platform on which companies can deploy an all-in-one, end-to-end scalable contact center Get the 2013 Gartner Magic Quadrant for Contact Center Infrastructure now!

La sécurité du data center constitue une priorité absolue pour les entreprises. Téléchargez ce livre blanc IDC pour bénéficier d'une vision globale et actualisée des différents problèmes, depuis les menaces jusqu'aux fonctionnalités prédictives, en passant par les solutions les plus récentes.

77 Energy uses Okta to automate provisioning and deprovisioning tasks, so IT can focus on identifying and deploying business solutions, rather than worrying about whether or not users can access them. Hear Chris Dodds share how IT staff help people work efficiently and keep the company free of legacy business practices.

77 Energy uses Okta to automate provisioning and deprovisioning tasks, so IT can focus on identifying and deploying business solutions, rather than worrying about whether or not users can access them. Hear Chris Dodds share how IT staff help people work efficiently and keep the company free of legacy business practices.

The data integration tool market was worth approximately $2.8 billion in constant currency at the end of 2015, an increase of 10.5% from the end of 2014. The discipline of data integration comprises the practices, architectural techniques and tools that ingest, transform, combine and provision data across the spectrum of information types in the enterprise and beyond — to meet the data consumption requirements of all applications and business processes. The biggest changes in the market from 2015 are the increased demand for data virtualization, the growing use of data integration tools to combine "data lakes" with existing integration solutions, and the overall expectation that data integration will become cloud- and on-premises-agnostic.

This paper introduces a next generation of provisioning solution that offer a more strategic and sustainable approach.

With the exploding adoption of software-as-a-service (SaaS) applications, enterprise IT is fundamentally changing. While on-demand services provide tremendous ROI, they also introduce new challenges that must be overcome to truly capitalize on their potential. Identity management problems such as controlling who is granted access to which applications and data and how to control access to these applications leveraging on premise directories such as Active Directory, have become increasingly important. Single Sign-On and provisioning solutions that are optimized for the cloud are necessary to help address these challenges. This whitepaper presents the eight biggest identity and access management (IAM) challenges associated with adopting and deploying cloud and SaaS applications, and discusses best practices for addressing each of them.

Lumber and building materials (LBM) supply businesses today are facing pressure from increased competition and the need to keep pace with digital transformation. Against this backdrop, some businesses struggle while others thrive. The difference is having people who understand what it takes to get set for growth—individuals with the vision and drive to take your business to the next level. We call these people the Grow Getters. Download our report to discover 10 characteristics that set the Grow Getters apart from their competitors in the LBM industry, like: • Investing in new technology and innovation • Focusing on the customer • Applying a positive mindset At Epicor, we have a suite of industry-specific solutions for LBM distributors, as well as an industry-leading service team to help you grow your business. Take a look at our report to see how you compare to the Grow Getters.

How can the 21st century CMO create a cohesive, creative and streamlined marketing department that delivers a better product and message to the customer, leading to an ideal customer experience? This report aims to be a blueprint—a roadmap even—for CMOs who want to build better-integrated marketing teams, increase customer engagement and turn bigger profits, but who find that silos are a persistent, nagging barrier.