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Results 301 - 325 of 884Sort Results By: Published Date | Title | Company Name
Published By: Forrester     Published Date: May 10, 2012
More people own smartphones than ever before and they're using them more often too. This makes a mobile marketing strategy crucial for any interactive marketer. Yet today we find that although mobile budgets are beginning to increase, the majority of interactive marketers are just starting to experiment, and many still treat mobile phones as mini-PCs. This report explains how marketers at each phase of mobile marketing evolution should craft successful mobile campaigns by hewing to three key principles: immediacy, simplicity, and context.
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emerging methods, brand tactics, mobile channel for consumers, ecommerce, consumer mobile activities, mobile marketing, media mix, emerging media
    
Forrester
Published By: Fugue     Published Date: Mar 27, 2017
This paper details that approach to cloud's complex challenges and how an extensible, infrastructure-level cloud operating system like Fugue fits the bill to realize success.
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cloud management, cloud infrastructure management, cloud operating systems, cloud, cloud infrastructure, cloud computing, cloud adoption, cloud migration
    
Fugue
Published By: Fujitsu America, Inc.     Published Date: Oct 22, 2018
With technology being at the center-stage of education today, educators are compelled to figure out how best to combine technology with teaching. There’s just one end-goal – student success! Ensuring that the right infrastructure is in place is an absolute priority. Without it, student learning goals and curriculum targets are at risk. Fujitsu has years of experience in education sectors around the world. We are passionate about every stage of the learning process, supporting educators in uncovering the potential that will help students move onto the next stage of education. As students, teachers and IT departments explore a new era of learning, Fujitsu is by your side – opening up a world of possibilities.
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Fujitsu America, Inc.
Published By: Fujitsu America, Inc.     Published Date: Jan 21, 2019
With technology being at the center-stage of education today, educators are compelled to figure out how best to combine technology with teaching. There’s just one end-goal – student success! Ensuring that the right infrastructure is in place is an absolute priority. Without it, student learning goals and curriculum targets are at risk. Fujitsu has years of experience in education sectors around the world. We are passionate about every stage of the learning process, supporting educators in uncovering the potential that will help students move onto the next stage of education. As students, teachers and IT departments explore a new era of learning, Fujitsu is by your side – opening up a world of possibilities. Intel, the Intel logo, Intel Core, Intel vPro, Core Inside and vPro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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Fujitsu America, Inc.
Published By: Fujitsu Healthcare     Published Date: Nov 04, 2013
Dr. Scott Boden, Professor of Orthopaedic Surgery and Director of the Emory Orthopaedics & Spine Center, has a deep understanding of what it takes to run a successful medical practice that provides optimal patient care in today’s complex health care environment. A lauded physician and researcher–he discovered a gene that triggers human bone growth–Dr.Boden gained this insight while treating thousands of patients each year. Creating a highly efficient, consistent, and cost-effective way to evaluate and treat patients is, according to Dr. Boden, central to success. He also places a high priority on gathering comprehensive data on patient outcomes, while easing the burden of medical documentation.
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improving efficiency, enhancing patient care, best practices, successful medical care, data collection of patient outcomes, medical documentation
    
Fujitsu Healthcare
Published By: Gameffective     Published Date: Feb 26, 2019
Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning. Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The focus was to change behaviors, develop skills, encourage sales, and drive outcomes. Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft: Increased productivity through gamification Drove agent performance with rewards, to change behaviors and business outcomes Improved agent knowledge and ability to apply the new information learned.
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Gameffective
Published By: Gameffective     Published Date: Feb 26, 2019
Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service. In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance. Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time. Read the case study to learn how Comdata: Increased emp
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Gameffective
Published By: Genesys     Published Date: May 14, 2009
Customer loyalty is a two-way street. Businesses around the world are finding greater success at winning, serving and retaining customers when they are able to respond quickly and effectively whenever they call. Intelligent Customer Front Door (iCFD) is a metaphor that describes a set of applications and technological resources that enable businesses to identify callers and quickly aggregate information about them to assist in successfully resolving their needs. Learn more today!
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genesys, opus, customer loyalty, customer, crm, customer relationship management, retention, intelligent customer front door
    
Genesys
Published By: Genesys     Published Date: Apr 07, 2017
To meet the growing demand for digital interactions, both CRM and CCI (contact center infrastructure) vendors have added a range of digital channels to their portfolios. CCI vendors are focusing on offering an integrated omnichannel customer engagement platform, to improve their appeal to the customer service software market. The challenge for IT leaders is to decide which engagement channels should be managed by which vendors. This Gartner report discusses: - Three procurement strategies IT leaders can adopt to achieve their business goals for omnichannel (voice plus all digital channels) - Strengths and challenges associated with each strategy - Key considerations for omnichannel success
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genesys, contact center infrastructure, cci, omnichannel success, cci vendors
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: • Design a successful digital customer engagement strategy • Provide agents with a 360-degree view of the customer across all digital channels and voice • Deliver omnichannel experiences that are personalized, context-based, and low-effort
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digital customer service, contact center, digital channel, ebook
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
PureCloud was designed to simplify the way you manage customer relationships. It’s powerfully simple, fast and intuitive. But you don’t have to take our word for it. Get a better look at the benefits and tools of Genesys PureCloud in a new report by Nucleus Research. For their study, Nucleus examined past and current customer experiences, breadth of functionality and results of use. From rapid cloud deployment to rolling software updates, PureCloud enables best-in-class customer experiences today and well into the future. Read the full report to learn more about: • PureCloud tools like automated omnichannel routing, social channel management, outbound dialing, integration with other software and analytics and reporting. • Benefits of the platform such as lower costs, increased flexibility, improved time to value, and better workforce optimization. • Current customer success stories and the future of PureCloud.
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nucleus research, genesys purecloud, genesys, omnichannel, customer experience
    
Genesys
Published By: Genesys     Published Date: Jun 19, 2019
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads to attritions. Read this ebook and see how to turn your customer service agents into customer experience heroes. You’ll learn: Three success strategies that Genesys CX Heroes use Skills every agent should have Key training tips Benchmarking strategies to measure customer service and customer experience
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Genesys
Published By: Genesys     Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
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Genesys
Published By: Genesys     Published Date: Jun 19, 2019
Success is defined by the quality of your customer relationships. Outdated infrastructure hinders your ability to deliver consistent service across all channels and touchpoints. With rising customer and business demands, you might not have time to wait and see what long-term options a vendor will offer, and when. Proven, market-leading customer experience solutions let you optimize customer engagement across existing channels. And with a partner who’s focused on both innovation and your success, you can future-proof your business as it evolves. Read this executive brief to learn how to incorporate an open, stable and proven customer experience platform—and provider. Discover the advantages of a proven prescriptive migration methodology that will guide your successful customer experience transformation, including: Establishing a solid foundation for customer engagement channels and touchpoints as they emerge Extending omnichannel engagement across departments and processes outside of
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Genesys
Published By: Genesys     Published Date: Jun 19, 2019
Today’s customers want fast, hassle-free, personalized interactions across channels. Global brands like PayPal, Heineken and Vodafone have embraced technology to deliver truly connected, omnichannel customer experiences. By migrating to a best-in-class customer experience platform, they’ve been able to: Meet critical business timelines with a cloud-based transition Address industry-specific regulatory requirements Reduce maintenance and operational costs Optimize employees Accelerate time-to-value and ROI Improve Net Promoter Score, customer satisfaction, call resolution Learn the four steps to plan and execute a successful, seamless migration and customer experience transformation.
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Genesys
Published By: Genius Inc     Published Date: Apr 28, 2010
This event will give you what you need to: •Evaluate your social media needs •Set the ground rules for your organization •Establish Goals •Match response and engagement to buyer interest •Measure Success •Get started and be successful with Social Marketing
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genius, webinar, social marketing, social media, networking, response, engagement, sales
    
Genius Inc
Published By: Genius Inc     Published Date: Nov 13, 2009
In today's B2B market, where the customer has access to volumes of infor¬mation surrounding their purchase decision, there's been a major shift in the selling paradigm-a shift that all but eliminates "selling" from the process. Now Sales and Marketing professionals must insert themselves into the custom¬er's purchasing process at a much earlier stage, helping the customer buy, through an intelligent, dynamic nurturing cycle.
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marketing automation, b2b, sales, genius, b2b, lead generation, demand generation, lead scoring
    
Genius Inc
Published By: Gigamon     Published Date: Apr 10, 2019
Download ESG’s Economic Validation Report, “Analyzing the Economic Benefits of Gigamon,” to see how Gigamon reduces false positives by 70%, decreases the cost of security personnel by 50%, eliminates redundant systems and tools and aligns SecOps and NetOps for better collaboration. Learn how a network visibility infrastructure can secure business, enable new ideas and facilitate growth. And, see why ESG believes the Gigamon Visibility Platform is a critical tool for success in today’s digital age.
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Gigamon
Published By: Gigamon     Published Date: Apr 11, 2019
Download ESG’s Economic Validation Report, “Analyzing the Economic Benefits of Gigamon,” to see how Gigamon increases NetFlow performance by 100%, reduces hardware and tooling costs by 50%, decreases network downtime by 30% and aligns SecOps and NetOps for better collaboration. Learn how a network visibility infrastructure can help business and enable new ideas and growth. See why ESG believes the Gigamon Visibility Platform is a critical tool for network success in today’s digital age.
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Gigamon
Published By: Gigaom     Published Date: Oct 07, 2019
While interest in Machine Learning/Artificial Intelligence/ (ML/AI) has never been higher, the number of companies deploying it is only a subset, and successful implementations a smaller proportion still. The problem isn’t the technology; that part is working great. But the mere presence and provision of tools, algorithms, and frameworks aren’t enough. What’s missing is the attitude, appreciation, and approach necessary to drive adoption and working solutions. To learn more, join us for this free 1-hour webinar from GigaOm Research. The webinar features GigaOm analyst Andrew Brust and panelists Jen Stirrup, Lillian Pierson, and special guest from Cloudera Fast Forward Labs, Alice Albrecht. Our panel members are seasoned veterans in the database and analytics consulting world, each with a track record of successful implementations. They’ll explain how to go beyond the fascination phase of new technology towards the battened down methodologies necessary to build bulletproof solutions th
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Gigaom
Published By: Gleanster     Published Date: Nov 10, 2011
This Gleansight benchmark report is based on the experiences of 387 companies and includes the following sections: Reasons to Implement, Challenges, Value Drivers, Core Technologies and Success Story. It also includes a Vendor Landscape with descriptions, rankings and analysis of 39 solution providers. Social intelligence is being increasingly used today to describe the next rung on the evolutionary ladder of listening to and acting upon consumer conversation on the social web. That rung maps to a number of technology innovations. Chief among them are improved capabilities around analyzing and integrating all sources of voice-of-the-customer data to generate more actionable insights. Social intelligence also speaks to an emerging corporate mindset regarding the strategic importance of social data and the need to better capitalize upon it. This Gleansight benchmark report reveals how Top Performers are achieving success when it comes to the incessant quest to extract customer insights and take actions that ultimately translate into revenue growth, cost reduction, risk reduction and relationship enhancement.
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social intelligence, marketing, social media, gleanster
    
Gleanster
Published By: GlobalEnglish     Published Date: May 01, 2013
Because English is the default language of global business, success depends on employees who can communicate and collaborate effectively in this common language. In fact, new research from the CEB shows that as much as 50% of successful performance now depends on collaboration (up from 20% ten years ago), making this a more urgent issue. However, most employees (93%) working in multinational companies do not have sufficient English skills to adequately perform their jobs. Read the white paper and learn how to build the business case for launching an enterprise-wide Business English development program to increase your company¹s productivity and profits.
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improving company business english, improving business english, english skills, globalenglish, enterprise applications
    
GlobalEnglish
Published By: Globoforce     Published Date: Jan 17, 2012
Successful recognition programs are the ones that are adopted virally. Learn how innovative communication techniques can turn your recognition strategy into unequivocal success.
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globoforce, human resources, recognition programs, performance management, employee management
    
Globoforce
Published By: Godfrey     Published Date: Oct 02, 2008
Branding has always been about much more than logos and graphics. It comprises the total experience customers and prospects have with your company. By adding newer, richer choices, today’s new communications technologies – everything from blogs and podcasts to wikis and mobile – are changing the fundamental basis of business-to-business marketing. Almost daily. While some are saying that branding is no longer relevant in that increasingly fragmented media world, we believe branding actually is more important than ever. In fact, it’s critical to your success.
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godfrey, b-to-b branding, business-to-business branding, b-to-b branding in web 2.0, b-to-b interactive media, brand guardians, brand ambassadors, media proliferation
    
Godfrey
Published By: Godfrey     Published Date: Oct 02, 2008
One of the most important questions a company can ask itself is “what is our differentiation?” The reason is simple: it’s how you define yourself in the minds of your customers and beat the competition. Beyond that, it’s what guides business strategy as you face decisions and choices on a daily basis. A company that knows who it is and how it adds value for customers and prospects has a solid foundation for making those decisions. One that has an unclear position or, worse yet, constantly shifts position, has a difficult path in a challenging market. That’s why branding discussions need to go well beyond graphics and touch on the values and identity that are at the core of any successful company.
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godfrey, b-to-b, business-to-business, web 2.0, branding, b-to-b branding, b-to-b differentiation, brand differentiation
    
Godfrey
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