Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video.
Gradient Boosting Machine (GBM) modeling is a powerful machine learning technique for advanced root cause analysis in manufacturing. It will uncover problems that would be missed by regression-based statistical modelling techniques and single tree methods, but can easily be used by analysts with no expertise in statistics and modelling to solve complex problems. It is an excellent choice for advanced equipment commonality analysis and will detect interactions between process factors (for example, machines, recipes, process dates) that are responsible for bad product. It can also be used to identify complex nonlinear relationships and interactions between product quality measurements (for example, yield, defects, field returns) and upstream measurements from the product, process, equipment, component, material, or environment.
MANUFACTURING: AN INDUSTRY DRIVEN BY DISRUPTION A leading manufacturer today can be an also-ran next year. Disruption is the new normal. Maintain the status quo at your peril because no manufacturer is safe from: •? Innovative new products that can radically shift demand •? Falling prices that relentlessly pressure costs •? Dynamic business models where yesterday’s partner can become tomorrow’s competitor Turning disruption into your advantage requires continuous innovation and optimization, driven by data.
Over the past decade, businesses have made tremendous investments in information capture, storage, and analysis. But having a wealth of data isn’t the same as having valuable information. Data Virtualization products and services provide a way to turn your data stores into valuable information that improves decision-making and propels experimentation and innovation. This paper explains: •? What data virtualization is and its benefits •? When and when not to use data virtualization •? How to deploy data virtualization to benefit your business •? How to unlock the value of your SAP data
Over the past decade, businesses have made tremendous investments in information capture, storage, and analysis. But having a wealth of data isn’t the same as having valuable information. TIBCO® Data Virtualization products and services provide a way to turn your data stores into valuable information that improves decision-making and propels experimentation and innovation. This paper explains: •? What data virtualization is and its benefits •? When and when not to use data virtualization •? How to deploy data virtualization to benefit your business
When a pharmaceutical company discovered its risks under the new Patient Protection and Affordable Care Act, it turned to Collaborative to comb and consolidate its data. The result: compliance and insight into new business opportunities, too, through a company-wide business data warehouse and enhanced business intelligence.
White Paper Published by Dell
Both public and private organizations acknowledge that managing the PC life cycle becomes more complicated and expensive as the variety of PC devices and employee workstyles increase. In order to be fully productive, different groups of employees have different needs in terms of end-user device hardware, software, and configuration. Dell and Intel® commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by leveraging Intel® Core™ vPro processors and Dell’s ProDeploy Plus and ProSupport Plus services.
CMOs know that a consistent and concise product story is critical to maintaining a product's market position. Learn why they're turning to virtual product demonstrations to tell a convincing cross channel story that accelerate sales.
With new technologies, new opportunities often emerge, especially in business. The advent of innovations, such as social media and mobile devices, is changing the ways businesses interact with customers and the ways in which customers desire to be engaged. Opportunities arising from the benefits of salesforce automation, business intelligence (BI), and customer relationship management (CRM) applications are providing new levels of insight, helping businesses acquire customers more efficiently and retain those customers longer. As a direct result, organizations that invest in better understanding potential customers are likely to see higher returns than those organizations that possess a more limited understanding of their customer base. Seeking the competitive advantage resulting from improved customer focus, IT organizations have increased investment in business intelligence and analytics and the underlying infrastructure to support those applications.
Published By: Caristix
Published Date: May 03, 2013
The costs and risks associated with the entire interfacing lifecycle are no longer acceptable in a world that requires fast turnarounds and go-live dates. Those implementing HL7 interfaces can tap into new – and proven – best practices for more effective scoping and overall project success.
Today, technology is all about enabling business. Organizations of many types and sizes are developing, upgrading or replacing mobile applications to reflect changes in the workplace. Across industries, employees are working more while mobile, using multiple devices. When they return to the office, they are capitalizing on more flexible work environments and approaches to work.
Many organizations are facilitating this anytime, anywhere work
with mobility initiatives that provide mobile devices or allow
employees to use their own. They are also modifying workspace
designs, creating mobile workstations and mobile “hot spots” to
enable workers to easily connect to enterprise systems when
they return to the office.
Enabling employees to work better can help organizations
boost productivity and improve customer service. The real
challenge is to continue supporting new ways of working, now
and in the future, without compromising security.
Published By: Dell EMC
Published Date: Feb 23, 2017
Dell EMC VxRail, powered by Intel® Xeon® processors, is the only fully integrated VMware hyper-converged infrastructure appliance, delivering a turnkey solution that simplifies and extends VMware environments. Streamline IT infrastructure, gain new levels of speed and performance to enhance the end-user experience, and spend more time on innovation. Plus, Dell EMC VxRail is more than 30% lower total cost of ownership compared to a build-your-own solution. This report looks at:
Published By: Dell EMC
Published Date: Feb 23, 2017
This infographic shows how VxRail is the only fully integrated VMware hyper-converged infrastructure appliance, delivering a turnkey solution that simplifies and extends VMware environments.
Intel Inside®. Powerful Possibilities Outside.
Intel, the Intel logo, Xeon, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Published By: Dell EMC
Published Date: Aug 17, 2017
In a market where compute and storage resources can be bought on demand with a credit card, vendors
of on-premises hardware are seeking to tip the scales in their favor with ‘cloud-like’ pricing models that
eliminate the need to commit capital to new platforms. At Dell EMC World in May, Dell Financial Services
(DFS) rolled out Cloud Flex for HCI (hyperconverged infrastructure), part of the company’s push to evangelize
the start-small-and-scale-up virtues of HCI technology.
Cloud Flex lets customers acquire equipment on an all-opex basis, with no up-front product cost, steady
monthly payments that reduce by up to 30% annually, and the ability to turn in equipment any time after
12 months without penalty. It’s part of a series of moves by Dell EMC meant to ease the financial risk of
sticking with on-premises infrastructure in a cloud-enabled world
Lodi USD needed a long-lasting wireless infrastructure with enough headroom to support media-rich apps running on tens of thousands of Chromebooks. This case study explains why the school district turned to Ruckus Wireless.
Is turning data into information still a challenge for your company? If so, you are not alone. View this on-demand Webinar with SAP and HP to learn how you can manage ever-increasing amounts of data; provide this data to business users to make critical decisions in a timely fashion; and enable true self-service business intelligence (BI) for business users.
With SAP In-Memory Computing, massive amounts of data can be queried and analyzed 3600 times faster than before -- turning questions into action and giving you insight you can act on immediately. Your competitors will still be pondering the numbers while you are making your next move. Discover this eBook to learn more.
Struggling to prove social ROI? The Bazaarvoice whitepaper Real ROI from Social in 5 Steps shows you how the world’s most successful brands and retailers are capturing results and proving true social ROI.
Forward-thinking enterprises understand what it takes to be successful in this data-rich, increasingly automated economy. According to the Harvard Business Review Analytic Services research report The Rise of Intelligent Automation: TurningComplexity into Profit, sponsored by Oracle, at least 7 in 10 executives understand that predictive analytics (80%) and AI and machine learning (68%) are important for the future of the business.
Even as executives recognize the vital role data plays in their businesses, many are unable to take advantage of the value residing in their data. The old ways of collecting, managing, storing, and analyzing data are no longer effective, and are preventing businesses from extracting potential value. Many simply can’t execute on a data-driven vision.
Published By: ShoreTel
Published Date: Oct 26, 2012
Today's IT investments require bottom-line, quantifiable truths and Unified communications (UC) is no exception. This whitepaper covers best practice tips on building a comprehensive business case for UC systems.
Published By: ShoreTel
Published Date: Oct 26, 2012
Back in the days of wireline telephony, when all phone calls went over the Public Switched Telephony Network (PSTN), businesses would purchase "trunks" -dedicated lines or a bundle of circuits - from their service provider.
Wake Forest Baptist Medical Center, a nationally recognized fully integrated academic medical center and health system, is dedicated to improving patient care and advancing medical research. However, its aging legacy IT infrastructure had to be modernized in order to meet the requirements of the business.
Wake Forest Health turned to market-leading EMC Converged Infrastructure from VCE to simplify IT operations and drive business efficiency. In addition to multiple VCE Vblock® systems, the Vblock 540 with EMC XtremIO all-flash storage enabled significant improvements in application infrastructure performance and agility. After deploying the Vblock 540, Wake Forest experienced an overall 30 percent performance improvement to end
users and decreased the time needed for storage provisioning from 24 hours to less than an hour.
Read this white paper to find out more about how EMC Converged Infrastructure from VCE helped Wake Forest Baptist Medical Center modernize its business.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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