Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers.
Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video
Published By: Riverbed
Published Date: Jul 10, 2017
Performance issues today are compounded by increasingly complex infrastructures that IT teams must contend with when delivering applications. As a result, detecting and fixing performance problems is hard. Sluggish end-user transactions may present themselves as being slow due to the code.
B2B transactions are no longer driven by sales.
At least not during the first half of the engagement process. Research shows that more than half of the product and solution information gathering has been done online before a prospect even talks to someone in sales.
To succeed in this new business climate, smart businesses are adapting and realizing that the next frontier is to read and respond to the “Digital Body Language” of their prospects. This new body language is revealed through online activities such as website visits, white paper downloads, and email responses.
Find out more about Digital Body Language. Download “Reading and Responding to Your Prospects’ Buying Behavior in the Online World"
Whether your businesses are connected to the Internet via T1/T3, DSL or Cable, incorporating a mobile broadband backup solution adds uptime whenever there is a loss in connectivity via your wired line. With CradlePoint routers as your Internet backup solution, you're ensured more uptime for your POS transactions and cloud-based services while gaining significant financial and operational benefits over wired backup solutions including: better reliability, lower operating costs, greater ease of use and management, and quicker speed to deployment.
Please download the whitepaper to learn more!
You know the way we communicate with each other has evolved, but what about the way your business communicates with your customers? A third of the US population is made up of millennials that use multiple channels when reaching out or making a purchase, so how does this shift affect your bottom line? More importantly, how closely aligned is your customer experience strategy with how customers are buying?
Looking for some clarity? Check out this infographic for a clear understanding of how customers are shopping, why they abandon your transactions, and what steps you can take to keep them happy.
Primary internet connections fail for a variety of reasons: severe weather, downed poles and lines or simply heavier than usual network congestion. Business continuity solutions provide businesses with back-up internet access via a cellular network when primary Wide Area Network (WAN) connections fail or are over-loaded. These solutions enable businesses to:
Maintain seamless, uninterrupted access to the internet
Process credit card transactions
Access to important information stored online
This paper will provide an overview of business continuity solutions, examples of in-use scenarios and a path to adoption in an easy to understand and digestible way. Download now.
Published By: DocuSign
Published Date: Aug 17, 2016
Hundreds of sales organizations are already actively using DocuSign to streamline their operations and accelerate deal processing and closing. And for good reason: 56% for your customers expect digital transactions. DTM is the only way to deliver it.
Even with the rise of digital payments, cash is still a popular form of payment. According to the Federal Reserve, consumers use cash to pay for nearly one-third of all retail transactions.
For many retailers, a completely "cashless society" is nowhere in sight. Cash management remains one of the most important aspects of managing a retail operation, particularly at quick service restaurants (QSRs) and convenience stores, where transactions are smaller and cash is a preferred method of payment. This white paper, Boost Profitability by Automating Cash, sponsored by Fiserv and Fast Casual, details the steps to manage cash properly and boost profit for your business.
Uncover the top reasons and flexible options to automate your cash management.
• Time savings
• Theft deterrence
• Higher accuracy
• Better customer service
• Real-time data
Historiquement les notions de gouvernance, de conformité, de contrôle et d'audit n'ont été pensées qu'après coup dans les modules financiers des logiciels ERP classiques. Ce sujet a longtemps été ignoré à l'occasion de la conception, du développement et de l’évaluation des logiciels de gestion d’entreprise. Le contrôle n’est pas aussi urgent que le traitement des transactions, pas aussi visible que le reporting financier ou pas aussi passionnant que le décisionnel. Il vient donc souvent dans un second temps.
De nos jours, la gouvernance est devenue centrale. C'est sur ce précepte que Workday a conçu ses solutions.
Au début des logiciels de gestion, dans les années 80 et 90, le contrôle était loin d'être une priorité. Les lois Sarbanes-Oxley, Basel II et IFRS n’existaient pas encore et « l’audit hors logiciel » était monnaie courante. Les « gros ERP » ont résolu ce problème comme ils le pouvaient, en rachetant des technologies ou en créant des fonctionnalités qui ont été ensuite intégré
The Accenture Oracle data team has more than 20,000 professionals, who aid in delivering 50 billion transactions a day across more than three exabytes of data for clients globally. Accenture Oracle data specialists recently put the Oracle Autonomous Data Warehouse to a rigorous performance test to provide a real-life application usage experience. The data was then extrapolated and expanded to nine years’ worth of data to test the performance.
Learn directly from Accenture experts about testing methodology and results that enable them to deliver more data intelligence faster to the enterprise and transform the way people live and work.
Published By: Cohesity
Published Date: Aug 21, 2018
WestLotto is Germany’s largest lottery provider and the control centre for the transnational lottery Eurojackpot
including 18 European countries. The company has been in operation for more than 60 years.
The 350 employees at the WestLotto headquarters in Münster look after more than 3,300 sales outlets and the
internet gaming platform “westlotto.de”. These sales channels offer lottery products such as LOTTO 6aus49,
instant lotteries and the Eurojackpot.
In 2017, WestLotto processed nearly 187 million game transactions.
This infographic describes the growing financial crime problem from several perspectives and sets out reasons why now is the time to move to self-learning analytics and other technologies available on the TIBCO platform for:
Monitoring transactions as they occur
Easily generating contextual views using accurate, real-time information
Expediting the investigation process
Evaluating potentially risky transactions
Making the right decisions quickly
The advantages blockchain can bring to the automotive ecosystem, both in facilitating
collaboration among participants and enabling capabilities for new mobility business
models, have gotten the attention of automotive executives. In addition to enabling a
single source of data, blockchain can facilitate device-to-device transactions, smart
contracts, and real-time processing and settlement. For the automotive industry, this
translates into improvements and operational efficiencies in areas such as supply chain
transparency, financial transactions between ecosystem participants, authenticating
access to cars, and customer experience and loyalty.
Published By: InMoment
Published Date: Oct 16, 2019
InMoment surveyed 1,300 U.S. consumers to understand the state of trust and loyalty, as well as customer perception about retailers’ attempts to offer more experiences versus simple transactions.
Download the report to read the insight gathered.
Published By: SAP Concur
Published Date: Aug 07, 2019
"In the ever-evolving business landscape, managing company spend has become progressively more challenging for financial decision makers. Increasing mobile work forces, and an expanding number of vendors and invoices mean more transactions to track and manage. Automating expense, travel and invoicing is a sure way to gain a precise picture of how money is flowing through an organization. Firms of all sizes, geographies, and industries have found that automation is a simple and effective method for improving efficiencies, reducing operating expenditures, and boosting employee satisfaction.
Download the report today to learn more about the benefits of automated solutions."
Published By: BehavioSec
Published Date: Sep 30, 2019
A consortium of Global 2000 companies founded a joint
authentication service provider to keep up with innovation at
competitive Fintech companies. The new provider developed a
mobile authentication app to maintain a high degree of mobile
security without losing customers to UX-focused Fintech
companies. As peer-to-peer (P2P) transactions grew rapidly,
so did the false rejections and need for manual review. In
evaluating security vendors for a more cohesive and frictionless
solution, the provider selected BehavioSec for its enterprise
grade capabilities to be deployed on-premise and integrate
with existing legacy risk management systems.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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